StarProperty.my Award 2016 The All Star Award Developer of the Year Reader s Choice IOI Properties Group Berhad
Please highlight three (3) constant efforts in implementing Corporate Social Responsibility (CSR) projects to benefit various communities that are close to their development areas (including environmental efforts)
1. Promoting Education via Yayasan Tan Sri Lee Shin Cheng Since its establishment in 1994, Yayasan TSLSC has contributed over RM24 mil to help enrich the lives of the less fortunate through education and various community initiatives. Yayasan TSLSC has been guided by the following objectives : Advance the human capital development for the nation by awarding scholarships to brilliant students and providing financial assistance to underprivileged students Contribute towards community welfare and development Contribute towards scientific research and teachings Offer relief to the poor and needy who are affected by epidemics of disease, natural disasters or other similar emergencies, by contributing to welfare and charitable organisations Provide medical and surgical facilities and services for all kind Provide medical or financial assistance to the needy who are disabled, poverty stricken or critically ill
Yayasan TSLSC has been undertaking several initiatives to promote education through: a. Student Adoption Program- Yayasan TSLSC Program Anak Angkat b. Scholarship Awards c. Young Achievers Awards
a. Student Adoption Program (Program Anak Angkat) The Student Adoption Programme was officially launched by the Deputy Minister of Education YB Dr. Wee Ka Siong in 2008 to provide underprivileged students with equal access to a good basic education as a platform to a brighter future. Since then, the programme has successfully benefited more than 721 school children from over 196 primary and secondary schools across the nation. Under this programme, each adopted child will receive financial assistance of RM800 and a school bag each year until they complete their primary or secondary education. Through this programme, the Yayasan TSLSC hopes to sustain their educational needs and motivate them to excel in their studies while helping to ease their families financial burdens.
Yayasan TSLSC Program Anak Angkat 28 January 2015 Yayasan TSLSC sponsored 330 students from 169 primary school and secondary schools nationwide under its annual Student Adoption Programme with contributions amounting RM404,276. Yayasan TSLSC Program Anak Angkat
b. Scholarship Awards Yayasan TSLSC aims to encourage, support and invest in qualified Malaysian youth in higher education as part of the foundation s contribution towards the development of the country. Annually, Yayasan TSLSC awards scholarships to academically outstanding students who are pursuing full-time undergraduate studies related to our business nature at recognised local institutions of higher learning in Malaysia. Upon graduation, they are provided with career opportunities within IOI Group to gain professional experience and enhance their skills in a leading global corporation. To date, Yayasan TSLSC has granted more than RM3,000,000 worth of scholarships to all deserving students to realise their dreams of a brighter future.
Yayasan TSLSC Scholarship Awards 2015/2016 Yayasan TSLSC Scholarship Awards 2016/2016 31 October 2015 Scholarship (As part of IOI Group s charitable endeavours in support of education, Yayasan Tan Sri Lee Shin Cheng (Yayasan TSLSC) has awarded scholarships worth RM850,000 to 18 outstanding students in recognition of their excellent academic and extracurricular achievements.)
c. Young Achievers Awards The Young Achievers Awards was introduced by Yayasan TSLSC in 1999 to invigorate and motivate young students to strive for excellence in their studies. Cash awards, plaques and certificates of achievement are given out annually to reward bright students from primary to upper secondary levels who excel academically, possess high leadership qualities and who are active in their extra-curricular activities. To date, Yayasan TSLSC has given more than RM300,000 worth of cash prizes to the young achievers since its inception.
Young Achievers Awards Young Achievers Awards 20 June 2015 This year, a total of 75 students received the Young Achievers Awards (YAA) from Yayasan Tan Sri Lee Shin Cheng (Yayasan TSLSC) totalling RM34,400 in cash prizes, plaques and certificates in recognition of their excellent results in UPSR, PT3, O-Levels, SPM, STPM, Matriculation Programme and A-levels examinations. Awards given also took into consideration the students active participation in extracurricular activities.
2. Good Rapport with Resident Associations (RAs) IOI Properties Group Berhad has continuously supported Residents Associations (RA) and made concerted efforts to build good rapport with the residents. Throughout many years, IOI Properties has supported RA s activities during festive seasons, community gatherings, social initiatives such as gotong royong and local security tightening. We aim to have close bonds with and understand the needs of the communities which we build.
Right: Bandar Puteri Community Security Carnival Bottom: Green Puchong Day Source: Reach Out Magazine (Issue No: 31)
Puteri 8 Carnival Source: Reach Out Magazine (Issue No: 34)
3. Building subsidized amenities for community Amenities are crucial in creating a sustainable community. We have built numerous amenities in order to enhance the lifestyle of the residents living in the community. Not only to provide better lifestyle but to create more spaces to foster family bonding. We care about the well-being of the residents and the community as a whole. Amenities such as the private clubhouses, themed gardens, public parks, bi-paths and many other amenities has helped to create a better living for the community.
Amigo Clubhouse Actual Photo of Amigo Clubhouse This clubhouse offers something for everyone in the family from the gymnasium, yoga deck to the 40m swimming pool. Other facilities such as function hall and badminton courts are also made available. Other than the hardware, we also organize classes, training sessions and holiday camps in the clubhouse.
Bipath The dedicated cycling and jogging path is designed to encourage and promote a healthier living for the community. The Bipaths are carefully designed to ensure safety and smooth transition between bipaths and the roads and crossings. Actual Photo of Bipath
Please highlight three (3) good customer service initiatives, from pre to post sales Our One-Stop-Centre for handing over and key collection. Quarterly IOI Service Champion campaign where customers can vote and comment on our service. The Service DNA of RATER is ingrained into every employee where regular trainings and reminders are given. RATER stands for Reliability, Assurance, Tangible, Empathy and Responsiveness
One-Stop-Centre Upon handing over of keys, purchasers can make their payment, go through the hand over briefing and collect their keys at our designated Customer Relations Unit (CRU) offices. Purchasers will be attended by our friendly CRU executive. Thereafter, the purchaser, CRU executive and a project representative will be at the property for a joint inspection.
IOI Service Champion IOI Service Champion Programme IOI Service Champion Programme is a campaign running every quarterly to invite customers to rate and comment on our service. Evaluations are carried out by assessing the IOI Comment Cards collected in the public. While each card represents a vote casted by IOI valued customer, top scores are based on the most Great/Exceptional ratings received.
R-A-T-E-R The IOI Branded Customer Service is also guided by RATER quality pillars which stand for: R: RESPONSIVENESS Time Is Gold Every staff is given the Key Performance Index (KPI) for responding accordingly to every customer s enquiry within 2 working days; and within 14 working days to the complaints over house defects. A: ASSURANCE Promise Is Word of Gold Professionalism gives assurance. Every staff is well trained to handle jobs professionally, not only familiar with protocols but also bears empathy and understands requirements well.
R-A-T-E-R T: TANGIBILITY Support Solution with Golden Facts Jobs are done according to concrete details. Hence solutions given are reliable to keep things progress well towards the best outcome. E: EMPATHY Standing in One s Shoes Practicing lateral perception over the mass society, we see everyone as one of us, including our customers. That helps our staff to understand customers need better as their own. R: RELIABILITY Know Your Responsibility to Give Solution Solutions given to our customers are reliable with assurance of tangible credibility as our team are resourceful and know their responsibility well.
Please highlight three (3) good staff engagement activities that highlight on how your company constantly take good care of staff s overall welfare Kelab Keluarga IOI (KKIOI) KKIOI was established to foster employee and employer bonding through various events. Regularly organizes staff events such as: Holiday trips Festive party & gatherings Movie nights Employee s Survey Yearly survey to gauge the staff s satisfaction level of their working environment and to invite feedback to improve the working environment.
Staff Engagement Activities Amigo Clubhouse Heavily subsidized (at only RM50 per month for the whole family), the Amigo Clubhouse staff membership serves to encourage the staff and their families to work out and take up sports activities ; thereby promoting a healthy work- life balance. Amigo Clubhouse
The End