Our Vision A community where the rights of people are supported and respected Our Purpose To provide systemic and individual advocacy to support the rights of older people and people with disabilities Our Values Person Centred Equity Proactive Honesty & Integrity Respect Page 1 of 5
Section 1 POSITION IDENTIFICATION Position Title Advocate Classification Level 5 Award/Agreement Advocare Incorporated Agreement 2014 Date Position Created June 2000 Date PDF Reviewed 2006 2011 2013 2015 Section 2 POSITION RELATIONSHIPS CEO Service Delivery Manager Advocate (This Position) Section 3 KEY RESPONSIBILITIES Responsible to the Service Delivery Manager, Advocates provide advocacy and information to older people and younger people with a disability, and engage with aged care staff, professionals in the health sector and community groups to raise awareness of the rights of older people and the issue of elder abuse, through education. Page 2 of 5
Section 4 STATEMENT OF DUTIES 1 Service Delivery 1.1 Participate in the Duty Advocate roster, and answer all incoming calls, and provide information and where appropriate, advocacy, to eligible clients. 1.2 Identify clients that are distressed, grieved, or disadvantaged and empower them to self-advocate, and where appropriate facilitate the process of Advocacy. 1.3 Advocate according to the client s instructions, which may involve, but not be limited to: attend meetings and State Administrative Tribunal hearings, sourcing correct forms for them to fill in, research resources, legislation and other services that may be appropriate, and consistent with the client s instructions. 1.4 Provide education to aged care staff, older people living in residential aged care facilities and HACC clients living at home and receiving support services throughout the state of Western Australia. Provide education to aged care and allied health professionals and students to raise awareness of elder abuse and the rights of older people. 1.5 Ensure attendance record is completed for all staff that attend education sessions and forward this to Administration staff for completion of attendance certificates. 1.6 Participate in the development and review of education slides, brochures and handouts. 1.7 Travel to, set up and provide information and appropriate brochures at various exhibitions as required. 1.8 Provide clients with information about aged care support services, refer clients to more appropriate agencies as required. 1.9 Research changes to legislation and processes that affect aged care clients, and strive to provide current information to clients regarding aged care issues. 1.10 Attend advocate team meetings and discuss difficult client cases, and seek input from other advocates on best practice approaches. 1.11 Be aware of, follow and offer improvements to the Service Delivery Model provided. 1.12 Enter all service delivery hours into IVO according to the guidelines and complete all required statistics. 1.13 Inform clients of the Advocare complaints process, and refer all client complaints to the Service Delivery Manager for further investigation. 1.14 Facilitate client feedback where appropriate. 2 Service Development 2.1 Build respectful, working relationships with other service providers in the sector. 2.2 Participate in new service delivery projects, and assist to grow the Advocare brand. 2.3 Identify gaps in service provision for older people and communicate these opportunities to the Service Delivery Manager. 2.4 Identify systemic advocacy issues and report known issues to the Service Delivery Manager for communication to appropriate persons. 3 Team Building 3.1 Attend team building activities, and provide feedback to other team members that fosters improved working relationships. 3.2 Share expertise and experience with other team members. 3.3 Participate in staff meetings, training sessions, and planning days, incident debriefing and working groups. 3.4 Liaise regularly with other staff within the organisation to foster a culture of continuous improvement. Page 3 of 5
4 Continuous Quality Improvement 4.1 Identify opportunities for improvement and communicate these to the Chairperson of the CQI Committee. 4.2 Consistently work on your own professional development regarding current trends and new skills specific to your role. 5 Occupational Health and Safety Staff have a responsibility to: 5.1 Promptly and honestly report all identified workplace hazards, near misses, incidents and injuries according to organizational requirements. 5.2 Obey any reasonable instruction that you may be given in relation to health and safety at work. 5.3 Ensure that you are not, by the consumption of alcohol or a drug in such a state as to endanger your own safety at work, or the safety of any other person at work. 5.4 Ensure that you use safety equipment provided to protect yourself from harm in the workplace. 5.5 Avoid affecting the health and safety of any other person through any act or omission at work. 5.6 Ensure that you clearly communicate your whereabouts at all times. In particular when leaving the building it is important to communicate where you are going and your expected arrival time back in the office. 5.7 Adopt the Advocare Inc code of conduct and apply the code to all workplace interactions. Section 5 WORK RELATED REQUIREMENTS ESSENTIAL Able to embrace and demonstrate the Advocare Inc values Skills in advocacy. Understanding of the aged and disability sector and a strong commitment to working with older people and people with disabilities. Strong written and verbal communication skills including interpersonal and conflict resolution skills. Strong computer literacy; able to use outlook, word and power point Experience using an electronic client data management system Confident public speaking skills Ability to work within a small team environment and with capacity to work with minimal supervision. Possession of a relevant tertiary qualification. Commitment to quality customer service. Understanding of, and commitment to OSH and equal opportunity principles and practices. C Class driving licence and ability to travel periodically. A current Police Clearance DESIRABLE Understanding and appreciation of issues facing people from culturally and linguistically different backgrounds, Aboriginal people and Torres Strait Islanders. Experience working with older people and/or people with disabilities. Page 4 of 5
Section 6 CERTIFICATION The details contained in this document are an accurate statement of the duties, responsibilities and other requirements of the position. Signature CEO Date: As occupant of the position I have noted the statement of duties, responsibilities and other requirements as detailed in this document. Name Signature Date Appointed Date Signed Page 5 of 5