VISITING NURSE ASSOCIATION OF THE INLAND COUNTIES ANNUAL REPORT

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VISITING NURSE ASSOCIATION OF THE INLAND COUNTIES ANNUAL REPORT 2010 80 Years Is Our History...

The Board of Directors and staff of the VNAIC have completed the next 5 year Strategic Plan for 2011 to 2015. This comprehensive plan is a tribute to the strong presence of the VNAIC in the Inland Empire. The plan describes our Mission, Vision, and Values which have not changed for many years. We believe in ourselves and in our ability to provide unparalleled home health care and hospice service throughout Riverside, San Bernardino, and Northern San Diego Counties. We believe in ourselves and in our ability to provide unparalleled home health care and hospice service throughout Riverside, San Bernardino, and Northern San Diego Counties. This new 5 year plan highlights our strengths and our opportunities in the future but also allowed us to challenge our weaknesses and threats. The VNAIC is the largest Agency in the Inland Empire and has experienced leadership, extensive geographic scope, and innovative patient care. Many opportunities were identified including the increased use of technology, expansion of program diversity, and a long-term vision that home care and hospice will be a major part of the care of future generations of patients. 2011 will be a year of change and challenge as Health Care Reform is enacted. We are well positioned for this and look forward to making a difference in the lives of our patients and their family and friends. Keep your eye on the VNAIC. We are the leaders in quality patient care. William Fisher Chair of the Board

The VNAIC is celebrating 80 years of service to our patients, their families, and the communities we serve. We have a long history of providing care to patients regardless of their ability to pay, living conditions, or the location of their home. That means that we were seeing patients before Medicare, before MediCal and certainly before Managed Care. In 1928, the Junior Aide of Riverside (today known as the Junior League) commissioned a study to determine what community services were most needed in the City of Riverside. The study recommended that the group establish a Visiting Nurse program and thus the VNA of the Inland Counties was born in 1931. We have a long history of providing care to patients regardless of their ability to pay, living conditions, or the location of their home. The first visiting nurse was Marie Berkelew who remained the only nurse providing service in the City of Riverside for 6 years. The Junior Aide women volunteers answered the phones, marketed the program with the slogan A nurse for every purse and raised money so that services could be provided regardless of the patient s ability to pay. By 1964, the VNA was providing service throughout Riverside County and had enough nurses to complete nearly 1,000 visits every month. When Medicare became effective in 1966, the VNA became a certified home health care provider. By 1976, the VNA was receiving so many calls for service in San Bernardino County that the name was changed to what it is today: Visiting Nurse Association of the Inland Counties. 20 years following the original Medicare legislation, Congress added a new benefit,, and by 1994, VNAIC was certified for in all of our office locations. Our history has made us what we are today. Join us as we celebrate 80 years of caring for patients in the counties of Riverside, San Bernardino, and Northern San Diego. Lynn Campbell President/CEO

Board of Directors President s Council CHAIRPERSON William Fisher VICE CHAIR Susan Marquez TREASURER William Johnston SECRETARY Dianne Mills Bernard Bueche Leonard Dixon Brian Eichenberg Nancy Gordon Ray Mastalish Diane Moon Gregg Olsen Betty Petty Gema Ptasinski Bonnie Tovaas Robin Treen Arleen Whatley Joanne Allen Gina Bikales Debra Clark Dixon Barbara Gietzen Elaine Hill William Johnston Judy Vossler Loren Rice Peter Solomon Pamela Troxel 2010 VNAIC BOARD OF DIRECTORS

ADMINISTRATIVE STAFF Lynn Campbell, President/CEO Paula Peoples, Vice President of Clinical Operations Norm Lynde, Vice President of Finance/CFO David Anderson, Controller Sharon Beattie, Clinical Programs Director Vicki Bishop, Quality Management Director Toni Kisgen, Business Development Director Doug Morin, Development Director Katy Weston, Human Resources Director Pam Wood, Clinical Programs Director Brian Hughes, Information Systems Manager Mark Neiman, Office Services Manager Hydee Sapien, Contracts Manager Michael Schenck, Accounts Receivable Manager Karen Starr, Risk Manager Nancy Wristen, Clinical Systems Dept. Manager Anna Spencer, Administrative Support Supervisor BANNING Luz Berumen, Director Raymond Mestas, Office Manager Rosemary Kirby, Director BARSTOW Rebecca Kosko, Regional Director Brenda Hibbetts, Director HEMET Ann Romero, Regional Director Celayoa LaCour, Manager MURRIETA Ann Romero, Regional Director Suzanne Cormier, Manager Annette Santos, Office Manager Helen Grove, Director PALM DESERT Anne Tyer, Director Kathy Kindy, Manager Karen Miller, Manager Angie Torres, Office Manager AnneMarie Clark, Director Marla Werner, Manager RIVERSIDE Ann Romero, Regional Director Gina Davila, Manager Deanna McLaughlin, Manager Ginger Pinero, Office Manager Letty Bagdanov, Director VICTORVILLE Rebecca Kosko, Regional Director Patti Oxenham, Manager Lynn Williams, Office Manager Brenda Hibbetts, Director Carla Thompson, Manager YUCCA VALLEY Rebecca Kosko, Regional Director Kirsten Morin, Manager Merry Missett, Director

2010 GRANTS Anonymous $10,000 Anonymous $25,000 Anonymous $150,000 Ameriprise Financial $5,000 Anderson Children s Foundation $5,000 Champions Volunteer Foundation $1,000 City of Palm Desert $5,000 City of Rancho Mirage $1,000 City of Riverside $22,716 Desert Classic Charities $14,000 Desert Healthcare District $116,623 Kaiser Permanente Foundation $10,000 Rancho Mirage Woman s Club $5,000 Sunset Hills Children s Foundation $10,000 Verizon Foundation $28,000 Wells Fargo Foundation $3,000 Willmas Charitable Trust $30,000 2010 DONATIONS Total Donors 2,009 General Donations $256,925.81 Light Up A Life Donations $18,768 United Way Allocations $53,175 Desert Communities United Way Mojave Valley United Way United Way of the Desert United Way of the Inland Valleys Total Grants $441,339 TOP DIAGNOSIS FOR HOME HEALTH PATIENTS TOP DIAGNOSIS FOR HOSPICE PATIENTS Diseases of the skin Cardiovascular Disease Respiratory Disease Surgery/illness complications Diabetes Ill-defined conditions Musculoskeletal injury/disease Cerebrovascular Disease Disease of Circulatory System Other Injuries Cancer Heart Disease Dementia Lung Disease Brain Stroke Liver Disease Kidney Disease Diabetes ALS HIV 2010 HOME HEALTH REVENUE 2.4% 2010 HOSPICE REVENUE 5.5% 4.1% 43.3% 54.3% Medicare Medi-Cal 90.4% Managed Care TOTAL= $28,598,983 TOTAL= $29,066,234 HOME HEALTH PATIENTS HOSPICE PATIENTS 16000 3500 NUMBER OF PATIENTS 14000 12000 10000 8000 6000 4000 2000 NUMBER OF PATIENTS 3000 2500 2000 1500 1000 500 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 YEAR 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 YEAR

BANNING (951) 769-1419 BARSTOW (760) 256-2016 HEMET (951) 306-3120 MURRIETA (951) 894-5300 (951) 845-8439 (760) 256-2016 (951) 894-5330 PALM DESERT (760) 346-3982 (760) 674-0451 RIVERSIDE (951) 413-1270 (951) 656-3153 VICTORVILLE (760) 962-1966 (760) 241-3564 YUCCA VALLEY (760) 365-8314 (760) 365-4271 The Future Is Our Focus.