Strategic Technology & Operations Conference

Strategic Technology & Operations Conference April 26 & 27, 2018 Embassy Suites/Conference Center Murfreesboro, Tenn.

2017-18 Technology Committee Chairman: Jerry Cantrell, Senior IT Officer/Senior Vice President, First Citizens National Bank, Dyersburg Patrick Adkins, IT Administrator, The Hardin County Bank, Savannah Cantrell Dustin Atkins, First Vice President/Chief Operating Officer, Peoples Bank of East Tennessee, Madisonville Joe Atnip, President, Invicta Technology, LLC, Joelton David Baker, SVP, Chief Information Security Officer, Reliant Bank, Columbia Tyler K. Clinch, Chief Executive Officer/President, First Community Bank of East Tennessee, Kingsport Jason Doggett, Vice President/Information Technology Officer, Bank of Frankewing, Frankewing Steve DuPerrieu, Vice President-Channels and Analytics, Computer Services Inc (CSI), Franklin Tim Harmon, Vice President/Information Technology Manager/Security Officer, TNBANK, Oak Ridge Stephen Jaquish, Assistant Director of Technology, Wilson Bank & Trust, Lebanon Christopher Loyd, Shareholder, Elliott Davis Decosimo, LLC, Franklin Curtis R. Miller, Vice President/Information Technology, Heritage Bank, Hopkinsville, Ky. Jodi Moore, Senior Account Executive, Federal Reserve Bank of Atlanta, Nashville Thomas Payne, Ph.D., Dean, College of Business, Tennessee Technological University, Cookeville Kathy Perdue, Vice President of Technology, Progressive Savings Bank, Jamestown Gina Pruitt, Partner-In-Charge, Risk Assurance & Advisory Services, Kraft CPAs, PLLC, Nashville Devin Ralston, Senior Vice President, Southern Bank of Tennessee, Clinton Andrew Schaffer, Business Development, LBMC Information Security, Brentwood Cerone F. (Cy) Sturdivant, Senior Managing Consultant, BKD, LLP, Nashville Aaron Tyler, Senior Vice President, Digital Channels and Information Security Officer, Citizens Bank, Knoxville Tina Winfree, Senior Vice President /Operations Manager, CedarStone Bank, Lebanon Exhibitor Show Technology exhibits will be on display Thursday, April 26, in Mirabella A-E Ballroom. Continental breakfast, all coffee breaks, lunch, and the exhibit closing reception will be set up in the Exhibit Hall. Please make time to visit with exhibitors to see new products and hear about the latest technologies.

Strategic Technology & Operations Conference April 26 & 27, 2018 Embassy Suites/Conference Center Murfreesboro, Tenn. Who Should Attend This conference is designed for CEOs, CIOs, CFOs, COOs, senior operations officers, senior department heads, IT directors, and anyone responsible for making technology decisions within your institution. Thursday, April 26 7:30 a.m. Registration Continental Breakfast, Exhibit Area 8:30 a.m. Call to Order/Welcome/Introductions Jerry Cantrell, Chairman, Strategic Technology Committee; Senior Vice President and Senior IT Officer, First Citizens National Bank, Dyersburg, Tenn. 8:45 a.m. General Session #1 (Keynote) The Need for Speed: Innovation in an Era of Digital Transformation Jackson Hataway, Ph.D., Senior Consultant, Strategic Arts & Sciences, Jefferson City, Mo. Digital transformation is a topic near the top of the agenda for every community bank in the country. Whether the goal is efficiency, growth, profitability, or a mixture of all of these, banks have recognized that leveraging digital technologies to transform themselves in innovative and intelligent ways is the only way to meet the rapidly evolving demands of consumers and businesses. The core dilemma for many bank management teams is knowing where and how to focus with limited resources. Disruption in everything from payment systems to service delivery channels to data security can make it seem as if your bank is pulled in every direction at once. How do you cut through the noise to identify the best path forward for your bank? Join Jackson Hataway for an engaging session on developing a model for strategic innovation within your bank that can enable you to capture the momentum of digital transformation without becoming lost in the digital wilderness.

Thursday, April 26, Continued 10:15 a.m. Break Exhibit Area Coffee sponsored by First National Banker s Bank, Birmingham, Ala. 10:45 a.m. General Session #2 Regulatory Panel Matthew T. Cheney, Examination Specialist (IT), Federal Deposit Insurance Corporation Dallas Regional Office, Dallas, Texas; Tony DaSilva, Supervision and Regulation Subject Matter Expert, Federal Reserve Bank of Atlanta, Atlanta, Ga.; Robert W. Hurd, CISA, CISSP, National Bank Examiner, Southern District BIT Lead Expert, Office of the Comptroller of the Currency, Dallas, Texas; and Josh Robertson, Regional Supervisor, Tennessee Department of Financial Institutions, Nashville, Tenn. Facilitators: Cerone F. (Cy) Sturdivant, Senior Managing Consultant, BKD, LLP, Nashville, Tenn.; Gina Pruitt, Partner-In-Charge, Risk Assurance & Advisory Services, Kraft CPAs, PLLC, Nashville, Tenn. Representatives from each of the federal functional regulatory agencies and from the Tennessee Department of Financial Institutions will review their agencies current philosophies and practices. They will offer an overview of their agency s current approach to technology examinations, and attendees will have an opportunity to ask questions and participate in give and take discussions. This is your chance to see what the focal points of your next on-site examination might be. Noon-1:15 p.m. Lunch Exhibit Area 1:15-2:25 p.m. Concurrent Workshops Workshop #1 (Executive/Operations Track) Information Technology versus Information Security Marc Brawner, CISSP, CRISC, QSA, Principal, Cyber Security and Investigations, Kroll Associates Inc, Nashville, Tenn. Facilitator: David Baker, Reliant Bank, Columbia, Tenn. IT versus IS how are they different? Why is it important to separate the two (governance, staffing, funding, etc.)? This session, with Marc Brawner, is intended to provide bank management with an understanding of properly managing and funding Information Technology separately from Information Security. Workshop #2 (Technical Track) Incidence Response/Forensics Bill Dean, Senior Manager, LBMC Information Security, Knoxville, Tenn. Facilitator: Tina Winfree, CedarStone Bank, Lebanon, Tenn. This will be an interactive table-top session that demonstrates how tabletops are a low-cost approach to performing incident response exercises. Banks are dealing increasingly with complex threats. In this session with presenter Bill Dean, you will learn about different incidences, the analysis of the response to these threats, and the reasons for performing incident response tabletop exercises. Dean will also discuss the process for designing tabletop exercises.

2:25-2:45 p.m. Break Exhibit Area Coffee sponsored by First National Banker s Bank, Birmingham, Ala. 2:45-3:55 p.m. Concurrent Workshops Workshop #3 (Executive/Operations Track) Hacking the Users: Developing the Human Sensor and Firewall Erich Kron, CISSP, CISSP-ISSAP, MCITP, ITIL v3, Security Awareness Advocate, KnowBe4, Clearwater, Fla. Facilitator: Stephen Jaquish, Wilson Bank & Trust, Lebanon, Tenn. CEO fraud, W-2 fraud, and ransomware all have one thing in common: they are commonly spread by phishing attacks. Phishing attacks have made ransomware a $1 billion industry in 2016 with CEO fraud and W-2 fraud right there alongside it. As the bad guys get better, we must step up our game as well. Users are often overlooked as tools in your security program. In this session, Erich Kron will discuss how you can turn your users into effective attack sensors and human firewalls to keep your organization safe from social engineering attacks such as phishing, smishing, vishing, and hybrids. This session will cover: Current phishing trends and scams The real goal of security awareness training Dealing with the politics of phishing your users Making your security awareness training count Dealing with repeat offenders Workshop #4 (Technical Track) The Interactive ATM: Capabilities and Implementation Tim Leonard, Senior Vice President/Chief Information Officer, Commercial Bank of Texas, Nacogdoches, Texas Facilitator: Christopher Loyd, Elliott Davis LLC, Franklin, Tenn. There is a lot of talk about branch transformation and the role of interactive ATMs. This technology is not out of reach of the small community bank, but you have to approach the project with open eyes. The vendors will sell you machines, but the real work is done by your bank s staff. Successfully implementing ITMs is a complex endeavor, and there is no reason to repeat others mistakes. Join Tim Leonard as he explains the machines, their capabilities, and how his bank implemented this new technology. 3:55-4:15 p.m. Break Exhibit Area Coffee sponsored by First National Banker s Bank, Birmingham, Ala. 4:15-5:25 p.m. Concurrent Workshops Workshop #5 (Executive/Operations Track) Darwinism via Forensics Bill Dean, Senior Manager, LBMC Information Security, Knoxville, Tenn. Facilitator: Jason Doggett, Bank of Frankewing, Frankewing, Tenn. Digital forensics is a real game changer in most types of investigations. Our society leaves digital fingerprints with computers, phones, Internet activity, etc. with almost everything we do. Even while knowing the power of digital forensics, people still often choose to do questionable things using technology. Join Bill Dean in this session to learn more about digital forensics and how it plays a huge part in today s technical world.

Thursday, April 26, Continued 4:15-5:25 p.m. Concurrent Workshops, Continued Workshop #6 (Technical Track) Digital Signatures in Banking Brian Felker, Vice President of Sales, SIGNiX, Chattanooga, Tenn. Facilitator: Kathy Perdue, Progressive Savings Bank, Jamestown, Tenn. Since the passage of the Electronic Signatures in Global and National Commerce Act in June 2000 ( E-Sign ), the world has gone digital. People routinely contract, purchase product, and execute any number of agreements online. Today, many online businesses particularly banks still struggle with understanding some of the requirements of E-Sign and related regulations and best practices for banks. Come learn from Brian Felker how digital signatures are legal, compliant, and easy to use within banking use cases. 5:30-6:30 p.m. Exhibits Closing Reception/Door Prizes Exhibit Area Friday, April 27 8:00 a.m. Continental Breakfast Sponsored by Elliott Davis, LLC, Franklin, Tenn. 8:30 a.m. Call to Order Jerry Cantrell, Chairman, Strategic Technology Committee; Senior Vice President and Senior IT Officer, First Citizens National Bank, Dyersburg, Tenn. 8:45 a.m. General Session #3 The Federal Government: We re Here to Help Panel: Scott Augenbaum, Retired Special Agent, Federal Bureau of Investigation-Memphis Division, Nashville, Tenn.; Tara Brewer, IT Analyst, Cyber Security Advisor (CSA) Program Office of Cybersecurity and Communications, US Department of Homeland Security; Greg Mays, Assistant Special Agent in Charge (ASAIC), Electronic Crimes Task Force Supervisor, U.S. Secret Service, Nashville, Tenn. Facilitator: David Baker, Information Security Officer, Reliant Bank, Columbia, Tenn. This session is designed to be a question and answer panel session with various Federal government services. The goal is to spread the message regarding the services and resources offered by each group as well as to provide guidance when a concerned party should contact each resource. The session will begin with questions from the moderator to inspire questions from the audience. The specific panel members will include sanitized actual cases to increase audience interest and participation and to educate on how to avoid becoming a victim of relevant scams. 9:45 a.m. Break Coffee sponsored by First National Banker s Bank, Birmingham, Ala.

10:00 a.m. General Session #4 (Closing Session) FinTechs versus BigTechs: Who s Your Competition? What Does It Mean? Lee Wetherington, AAP, Director of Strategic Insight, Jack Henry & Associates, Valdosta, GA When assessing disruptive potential in financial services, should banks be more concerned about FinTechs or BigTechs? Knowing the difference between partners and competitors is the first step in developing proper strategy and tactics and remaining viable. How are banks distinguishing true competitors from true partners (real threats from hyped threats)? Are community banks too small to partner one-to-one with FinTechs of choice? If so, are there other ways to do so? And what does the BigTech threat mean for community banks as payments get faster and fraud risk rises in the wake of record-setting breaches like Equifax? Join Lee Wetherington for a bottom-line review of new opportunities and risks facing community banks now. 11:15 a.m. Closing Comments/Adjourn Thank You to our Sponsors Pocket Agenda Continental Breakfast on Friday Coffee Breaks Conference Speakers Augenbaum Brawner Brewer Cheney DaSilva Dean Felker Hataway Hurd Kron Leonard Mays Robertson Wetherington

Download the Mobile Event App Enjoy custom schedules, program maps, speaker bios, and extended information about this year s program! Use redeem code: TBAStrategic18 To learn more, visit: www.guidebook.com 2018 IT/Operations/ISO Forums TBA Barrett Training Center Nashville, Tenn. Session 1: April 6 Session 2: July 13 Session 3: November 16 The IT, operations, and information security areas of banking carry some of the greatest risk to your organization. Critical issues are constantly evolving, and it is imperative for persons responsible for these areas in your institution to stay abreast of current issues, requirements, and changes. With the assistance of a facilitator, these forums provide a platform for participants to network and find answers, solutions, and best practices to common problems and matters of concern. To request more information, contact: Sheena Frech sfrech@tnbankers.org 800-964-5525 or 615-244-4871

Continuing Education Credit Attendees quality for 10 hours of Continuing Professional Education (CPE) credit in the area of Business Management and Organization. In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour. For more information regarding administrative policies or complaints, please contact our offices at 615-244-4871. Tennessee Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.º This program has not been pre-approved for ICB CE credits. Attendees who require ICB credits should go to www.aba.com/training/icb/pages/membercereview.aspx for further instructions. For additional continuing education credit information, call the TBA education department at 800-964-5525 or 615-244-4871. General Information TNBankers.org/education/events has information on attire, special needs, inclement weather policy, photo policy, and our antitrust policy. Cancellation policy Cancellations received in the TBA office five days prior to the scheduled program will be refunded in full. Due to commitments with hotels, cancellations received less than five days prior to the scheduled program are not refundable. Substitutions are welcome. Registrants who do not attend the program or send a substitute will be responsible for the entire registration fee. Additional Information Advance Preparation: No advance preparation required for this program. Prerequisites: Some knowledge of the IT function within the institution. Program Level: This conference program is on the intermediate level, and workshops are divided into executive/operations and technical tracks. Delivery Method: Group-Live

Hotel Information Location: Embassy Suites Hotel/Conference Center in Murfreesboro (1200 Conference Center Boulevard, Murfreesboro, Tenn.) Cost: $148 single/double Discounted Reservation Deadline: Tuesday, April 3, 2018 Directions to Hotel: Take I-24 to Murfreesboro, take Exit 76 (Manson Pike/ Medical Center Parkway) off I-24, and turn right on Conference Center Boulevard. Contact the hotel directly at 615-890-4464 (please ask for Mike Dunn in sales) and specify that you are attending the Tennessee Bankers Association Technology Conference for the special group rate (group reservation information should include TNBANKERSTECH and the code is TNB ). Please reserve your room early. After April 3, All remaining rooms in the room block that have not been reserved will be released to the general public. When the allotted room block is sold, room rates will return to standard prices on a space-available basis, even if it is before the April 3 deadline. Team Discount: A discount of $25 per person is available for multiple registrations from the same institution, after the initial registration. Only the first registrant from your institution pays the full fee. TO BE ELIGIBLE FOR THE TEAM DISCOUNT, YOU MUST REGISTER ALL YOUR ATTENDEES AT THE SAME TIME IN ADVANCE. Members / Associate Members Nonmembers Early Registration $475 $950 Each additional person/same institution $450 $925 Early registration deadline is April 12. Registration $525 $1,000 Each additional person/same institution $500 $975 All Day-of-Program $575 $1,050 Registration Information The fee includes instructional materials, continental breakfast, and refreshment breaks on both days and lunch and reception on Thursday. Please register early. Day-of-program registrants will be assessed a $50 late registration fee. The team discount is not available to day-of-program registrants. No written confirmation of seminar registration will be sent from the TBA. Participation in TBA programs is limited to members, associate members, and nonmembers from an eligible membership category at applicable member or nonmember rates. TBA Contact For more information about this conference, please contact: Debbie Brickles, IOM Senior Vice President of Education dbrickles@tnbankers.org 615-244-4871 or 800-964-5525 www.tnbankers.org.

Strategic Technology Conference, April 26 & 27, 2018 Embassy Suites Hotel/Conference Center, Murfreesboro, Tenn. Please print or type. List name and badge nickname for each attendant. 1. Name Email SS# Nickname Title For educational tracking 2. Name Email SS# Nickname Title For educational tracking 3. Name Email SS# Nickname Title For educational tracking Contact Email Company Address City State Zip Phone FAX Team Discount: A discount of $25 per person is available for multiple registrations from the same institution, after the initial registration. Only the first registrant from your institution pays the full fee. To be eligible for the team discount, you must register all your attendees at the same time in advance. Members / Associate Members Nonmembers Early Registration $475 $950 Each additional person/same institution $450 $925 Early registration deadline is April 12. Registration $525 $1,000 Each additional person/same institution $500 $975 All Day-of-Program $575 $1,050 2 WAYS TO REGISTER! 1. Register online at www.tnbankers.org/calendar to pay by credit card or ACH. 2. Mail this form along with a check to the address below. Return completed form and payment to: Tennessee Bankers Association Attn: Monique Jenkins 211 Athens Way, Ste 100 Nashville, TN 37228