JOB DSCRIPTION JOB DTAILS Job Title: Department: Location: Hours of Work: Reporting to: Reporting to Post Holder: Urgent Care Practitioner Clinical services Based at one clinical location (to be agreed) within IC24, but required to work at any locality location. In accordance to contract Clinical Manager Receptionist/HCA Date: January 2014 JOB PURPOS The post holder will be responsible for providing telephone advice and face to face consultations for patients presenting with unscheduled Primary care conditions and minor illness needs within the patients home or at a clinical base They will act as an autonomous clinician and take responsibility for the assessment, treatment and discharge of patients. KY RSPONSIBILITS AND ACCOUNTABILITIS 1. Assist the Clinical Manager in implementing systems and processes that will ensure excellent standards of care. 2. Undertake face to face assessment and treatment of patients who are invited to base for consultation or undertake home visits, in accordance with the relevant protocols. 3. Provide assessment, treatment and diagnosis at point of first contact, by attending to patients in a variety of clinical or non clinical settings according to patients needs. 4. Refer patients to an alternative care setting or treat and discharge as appropriate. 5. nsure that professional standards are maintained in the provision of nursing within the guidance by the Department of Health and the NMC or HPA. 6. nsure that the robust system in place for maintaining clinical governance within Integrated Care 24 Ltd is adhered to. January 2014 Page 1 of 5
7. Implement the monitoring plan designed by the Clinical Manager to evaluate standards of evidence based care and practice. Report results to the Locality Clinical Manager and assist in developing action plans where necessary to improve standards and feed back the results to the Clinical Manager. 8. Network with external care providers to ensure continuity of care. 9. Link with the Clinical Governance Nurse to ensure clinical policies and procedures are current. 10. Assist with the recruitment and selection of the Receptionist/HPAs. 11. Assist and liaise with the project managers in the development and implementation of new bids and tenders that directly involve nursing. MANAGMNT 1. Provide leadership, management and support to Receptionist/HPAs. 2. Assist the Senior Locality Nurse to establish the mandatory training requirements of the Receptionist/HPA roles and identify training resources. 3. nsure an efficient and effective service delivery by actively supporting the Clinical Manager and Clinical team. 4. nsure records are kept on IC24 Ltd activities and produce statistical data. 5. nsure accurate learning and development records are maintained. PROFSSIONAL AND CLINICAL 1. Provide professional leadership for all Receptionist/HPAs providing a course of advice, consultation and support, to lead and motivate. 2. Be conversant with the NMC or HPA Code of Professional Conduct and any associated national guidelines and abide by their guidance. 3. Support the implementation of the audit findings. COMMUNICATION AND KY WORKING RLATIONSHIPS The post holder must be able to demonstrate excellent communication and interpersonal skills at all times, and build and maintain good working relationships with all stakeholders including the following: Clinical and Operational Project Leads Operation Managers in each locality Senior Locality Nurse Urgent Care Practitioners Receptionist/HPAs Telephone Advice Nurse Clinical Team Manager Walk-in Centre Staff GPs and multi-disciplinary teams within surgeries, out of hour s services, minor injury units, and other health care settings. January 2014 Page 2 of 5
HALTH AND SAFTY The post holder will be required to comply with the duties placed on employees of Integrated Care 24 Ltd as set out in the Health and Safety at Work Policy and related Procedures. The post holder has a legal obligation to make positive efforts to maintain their own personal safety and that of others by taking reasonable care, carrying out requirements of the law and following recognised codes of practice. QUALITY AND DIVRSITY Integrated Care 24 Ltd has an quality and Diversity Policy to ensure that no job applicant or employee is discriminated against either directly or indirectly on the grounds of disability, marital status, sex, race, colour, nationality, ethnic or national origin, sexual orientation, age, religion or political opinion, whilst attracting talented recruits and retaining experienced employees. Integrated Care 24 Ltd is committed to promoting equal opportunities and diversity and will keep under review its policies, procedures and practices to ensure that, in addition, all users of its services are treated according to their needs. DISCLOSUR AND BARRING SRVIC CHCKS The post holder will have contact with patients and carers therefore a Disclosure and Barring Service check will be undertaken. Integrated Care 24 Ltd will normally require an enhanced DBS check to be undertaken. This is a mandatory requirement and a condition of the employment offer. RHABILITATION OF OFFNDRS ACT 1974 This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. Integrated Care 24 Ltd will therefore require the post holder to disclose all convictions, whether spent or unspent. PRFORMANC AND DVLOPMNT RVIW This Job Description will be used as a basis for conducting an individual performance and development review between the post holder and the manager. January 2014 Page 3 of 5
INFORMATION GOVRNANC Information is vitally important for the safe clinical management of patient care and the efficient administration of services and resources, including our workforce. Information Governance is a framework to enable Integrated Care 24 Ltd to handle personal and corporate information appropriately. It is the responsibility of our entire workforce, regardless of employment status, to ensure they abide by the requirements of Information Governance as set out in the mployee Handbook and the Information Governance Policy. VARIATIONS This Job Description describes the main purpose and key responsibilities and accountabilities of the post. The post holder may be required to undertake any additional duties or responsibilities as may reasonably be required. This Job Description is a guide to the nature and main duties of the post as they currently exist, but it is not intended as a wholly comprehensive or permanent schedule and it is not part of the contract of employment. To reflect changing needs and priorities, some elements of this post may be subject to change in consultation with the post holder. JOB DSCRIPTION AGRMNT Post Holder Name: Signature: Date: Manager Name: Signature: Date: January 2014 Page 4 of 5
PRSON SPCIFICATION URGNT CAR PRACTITIONR Criteria Qualifications and Training First level Registered Nurse or Paramedic, with current NMC or HPA registration vidence of continuing professional development and education Consultation Skill module Nurse Practitioner/Paramedic practitioner degree Knowledge, Skills and Abilities Recognised teaching qualification xperience of working under Patient Group Directives Written and verbal communication skills Using own initiative and working autonomously and independently ffective communication with all levels of staff Management of confidential information within NMC or HPC guidelines Creation of accurate contemporaneous records Controlling and de-escalating difficult situations Competent IT and keyboard skills ffective time management (D)esirable or ()ssential Forming an evaluation of a patients symptoms through a clinical examination Use clinical judgement to formulate and action a plan of care for the patient Ability to give evidenced based health promotion and education to patients xperience Recent in-depth and broad experience of assessing minor illnesses face to face Current and regular experience of undertaking autonomous clinical decisions face to face Personal Qualities Ability to work as part of the organisational team Willingness to participate in clinical supervision and assessments Ability to work flexibly within the business needs of the organisation Commitment to attend meetings and training as required Obligation to cover a set percentage of all Bank Holiday shifts Required to use a VDU D D January 2014 Page 5 of 5