Title: Social Worker 1.0 FTE Hours of work: Monday to Friday 8.00-1630 Department: Social Work Group: Shared Services Clinical Care Group Reports to: Team Leader Social Work Date: January 2016 POSITION DESCRIPTION OUR KAUPAPA A Healthier Tairāwhiti by Working Together - Whaia Te Hauora I Roto I Te Kotahitanga OUR VALUES Hauora Tairāwhiti champions the WAKA values which are unique to our organisation and identify who we are. We recognise that we can only achieve a healthier Tairāwhiti by working together, each person paddling in unison on our waka. Our values are what pull us together to realise our vision. Whakarangatira Enrich Enriching the health of our community by doing our very best. Awhi Support Supporting our patients and whanau. Kotahitanga - Togetherness Together we can achieve more. Aroha Compassion Compassion and empathy.
GROUP STRUCTURE Jim Green CEO Personal Assistant Kate Mather Clinical Care Manager Shared Services Clinical Director Clinical Support Director of Allied Health and Technical Radiologists Andrea Seymour Clinical Nurse Manager Rehabilitation Day Unit Sue Kennedy Clinical Leader Occupational Therapy Glenn Smith Clinical Leader Physiotherapy Anne McNabb Acting Team Leader Social Workers Liz McRobbie Clinical Nurse Manager District Nursing Areta Henderson Team Leader Community Health Services Debbie Cordiner Clinical Nurse Manager Outpatients Hiki Pihema Team Leader Dietitians Martin Kennedy Pharmacy Team Leader Berniece Wilkinson Acting Manager Radiology Department Medical Technical Registered Nurse Occupational Therapists Physiotherapists Social Workers District Nurses Shared Services Clerical Staff Registered Nurses Dietitians Pharmacists Medical Radiation Technologists Orthotics Rehab Assistants Occupational Therapy Assistants Physiotherapy Assistants Family Violence Intervention Coordinator Home Care Coordinator Receptionist Pharmacy Intern Echocardiograph ers Audiology Receptionist Home Care Workers Note Preparation Clerk Pharmacy Technicians Sonographers Laboratory Transport Administrators Pharmacy Technician Trainee Mammographers Mortuary Casual Administrators Registered Nurses Speech Language Therapy Clerical Staff Occupational Therapist Burns and Scars Project Manager POSITION FOCUS This position focuses on assisting individuals and their families/whanau to deal with the psychosocial impacts of changes in their health. The focus is on assessing individuals with their whanau support, referred from primary or secondary care to determine the impact of changes in their health and to assess their coping strategies. It emphasises working with clients from a multidisciplinary perspective, in order to assist them to obtain their optimum level of physical, psychological and social independence with the support of available resources.
INDIVIDUAL DUTIES AND RESPONSIBILITIES Key Result Areas Professional Practice Jointly works and supports a multi-disciplinary team approach and undertakes specialist and complex assessment around the psychosocial welfare of the patients. Determines the client/patient goals in consultation with the client/patient/family/whanau and then coordinates services with appropriate MDT involvement to avoid unnecessary hospital discharge delays Provides appropriate, effective and culturally sensitive assessment and intervention for clients/patients in a variety of settings Social work intervention is delivered safely using evidence-based practice and is in line with TDH policy and ANZASW standards of practice Responds to referrals appropriately ensuring that referral documentation is received and actioned within agreed guidelines Keeps the patient at the centre of his or her care, ensuring patient/whanau/carers participate in decision making around discharge plan Plans and accurately documents intervention according to client/patient/family/whanau needs and medico-legal documentation standards Evaluates and adapts intervention plan as required, ensuring care remains responsive to the patient/client Applies best practice of the principles of the Treaty of Waitangi Complies with ethical and legal responsibilities at all times having a sound knowledge of relevant legislation and contracts including ACC Shares information and resources with colleagues whilst maintaining and safeguarding confidentiality of patient information Achieves satisfactory feedback on customer/peer survey Attends and actively contributes to clinical team meetings Acts as a liaison with relevant agencies e.g. GP surgery or ACC in providing client centred service Provides cover for other social workers as reasonably required Advocacy Acts as an advocate for patients, families/whanau in accessing services in hospital and community settings, taking into consideration patient s rights, privacy, dignity and participation Liaises effectively between community and Government agencies, hospital and clients and concerns/issues of clients and agencies fed back appropriately Teaching & Support Identifies training and support needs of community and consumer groups Shares skills and knowledge through provision of training and support to community and consumer groups, including written resources Supervision Actively participates in supervision Shares responsibility for maintaining supervision contract Attends supervision sessions as per supervision policy and brings clinical and professional issues to supervision Attends peer supervision Achieved goals set through supervision Professional Development
Realistically identifies and takes responsibility for personal training needs and seeks opportunities to build on ongoing professional learning Uses opportunities to update professional skills and knowledge by reading, attending training and education sessions, lectures and conferences Identifies objectives for performance development plan and works to complete these Realistically identifies and takes responsibility for personal training needs and seeks opportunities to build on ongoing professional learning Attends in-service and presents when considered appropriate e.g. case studies or journal article reviews Key Areas of Responsibility Communication Demonstrates a knowledge of department and service roles and resources available Keeps effective records and documentation according to service and company requirements and standards of practice Demonstrates effective verbal and written communication with clients/patients, their support networks, colleagues, team members and relevant others in a way that is understood and that enhances good quality practice Obtains information accurately from others and acts upon it Communicates information into everyday language that is clearly understood Accurately analyses, interprets and evaluates information Advocates clearly, prepares and presents an opinion well Documentation and verbal interactions are professional, accurate and concise Communicates effectively with members of staff, the public and other external organisations Contributes to effective organisational communication Quality Knows and adheres to general, departmental and operational policies and procedures Keeps accurate, concise, up-to-date documentation and records Knows and supports the goals of the organisation and the vision Economically, safely and appropriately uses equipment and supplies Contributes to the development of policies and procedures Participates & leads Quality Improvement systems and practices Knows, maintains and contributes to quality standards and improvement processes Maintains a professional approach to work (includes dress and personal presentation) Encourages and supports the culture of continuous quality improvement Evaluates and reviews work processes and procedures Staff are aware of their responsibilities for Risk Management and accreditation. Cultural Demonstrates an awareness of own belief system and an understanding of the organisations commitment to cultural awareness Demonstrates an understanding and commitment to the Treaty of Waitangi based on the principles of the Treaty Maintains a culturally safe environment in terms of Maori, non-maori and applies the application of Tikanga
Customer Service Respects and maintains client confidentiality, rights and dignities at all times Selects and uses the appropriate communication medium for information transfer Responds in a timely and positive manner when dealing with all customers (internal and external), both in person and on the phone Models a commitment to customer services and patient advocacy Thinks quickly and responds appropriately "on feet" in unexpected or confrontational situations Understanding and commitment to adherence with the Code of patient rights and responsibilities Demonstrates responsibility for creating a customer service environment Key Areas of Responsibility Health and Safety Utilises resources eg., equipment, vehicles appropriately Has a good knowledge of basic first aid and/or is aware of the location of the first aid kit Correctly uses specialised equipment Identifies and reports sources of potential harm and/or risk and contributes to maintaining a safe environment Maintains knowledge, aware of and works within policies, procedures and delegated authority limits Demonstrates awareness and knowledge of emergency procedures and equipment Complete incident forms in a timely manner and if requested review incidents within given timeframes Participates in health and safety training as required Interpersonal Interpersonal communication is appropriate and acceptable at all times Adapts to change in the workplace Establishes rapport, gains trust and confidence with clients, colleagues and external organisations Recognises and proactively manages stress in self and others Maintains duties and responsibilities during pressure situations Takes responsibility for efficiently managing conflict Demonstrates initiative and is self-directed Leading & Coaching Contributes/participates assertively during change management processes Able to perform self-assessments and give/receive constructive feedback on performance Contributes to departmental planning Recognises and supports structured learning programmes that are offered throughout the organisation Participates and understands the structure of management within the workplace and shows respect for all Shows initiative and direction within the team while leading by example
Teamwork Supports, acknowledges and encourages team contribution Contributes and supports the direction of the department, service and organisation Actively contributes to the development of team members skills and experience Documented evidence in clinical notes of liaison with other team members Works co-operatively towards the identification, development and achievement of clinical team goals Works co-operatively and flexibly to maintain service delivery Participates in processes towards, or the maintenance of professional registration when/as required Develops and maintains effective working relationships with external agencies such as GP surgeries Contributes to client/patient care by interacting effectively with multi-disciplinary team/healthcare members Works co-operatively and competently with team members within own and other professional groups and/or service Understands and works from a framework that reflects the principles within the NZASW Code of Ethics at all times
ORGANISATIONAL BEHAVIOURS Value What It Means The Result We Will Of Course We Won t Whakarangatira Enrich Enriching the health of our community by doing our very best We take responsibility for our results We excel in all we do We are proud to be part of Hauora Tairāwhiti We keep people safe Take pride in my work Work to the highest standard Treat everyone with respect Speak up when I see quality and safety Work to a substandard level Not admit or hide mistakes Have a negative attitude Demean people We treat people fairly and equally compromised Celebrate success in myself and others Admit my mistakes and learn from them Look for opportunities to improve Awhi Support Supporting our tūroro/patients and their whanau/families We listen to tūroro/patients and whanau/families. We involve tūroro/patients and whanau/families in decision making People recover faster and feel better Put tūroro/patients and whanau/families at the centre when we make decisions Make open and clear decisions Encourage personal and professional development Not greet people Not be respectful of peoples time Not communicate effectively Ignore tūroro/patients requested needs Kotahitanga Togetherness Together we can achieve more We work as a team Together we perform and achieve at higher levels We take responsibility together Respect others opinions Communicate effectively Be willing to engage Actively participate and speak up Put people down and demean others Sabotage and be manipulative Respond negatively Not attend and use this to stop the Together we are resilient Stick by a decision that is made process Through collective thought we are more innovative Recognise we are different and be considerate of others Attack people personally Avoid work Support my colleagues and have their back Aroha Compassion Empathy We care for people People want to be cared for by us We enjoy working for Hauora Tairāwhiti and are passionate about what we do Enjoy our work Go the extra mile Keep learning Have a can do attitude Bully or harass Abuse tūroro/patients or whanau/families Be consistently negative to other staff
PERSON SPECIFICATION Essential Skills, Knowledge, Abilities and Attributes Recognised Social Work degree Registration with the NZ Social Workers Registration Board with current Annual Practising Certificate or working towards Relevant professional experience An understanding of the relevant TDH policies, procedures and information systems A thorough understanding of the services provided within the Community and Allied Health services Clean NZ drivers licence Demonstrates ability to participate in workplace change A high level of time management and personal organisation skills An ability to liaise effectively with a wide range of disciplines and community agencies Knowledge of the NZASW Code of Ethics A working knowledge of the concept of cultural safety An ability to consistently incorporate the principles of the Treaty of Waitangi into social work practice Good knowledge of health and related services locally, regionally and nationally A high level of skill in client assessment and referral A high level of interpersonal, written and oral communication skills Proven ability to respect patient confidentiality and privacy and to maintain ethical standards Must be prepared to undertake workplace learning and be committed to future personal development Ability to communicate effectively with health care professionals at all levels of the organisation Manager Date / / Employee Date / /