egovernment Program Kingdom of Bahrain Mohamed Ali Al Qaed CEO, egovernment Authority

egovernment Program Kingdom of Bahrain Mohamed Ali Al Qaed CEO, egovernment Authority

Reform initiatives National Economic Development (2030) Labour Reform Economic Reform (Industrial reform) Educational Reform (higher education) Juridical Reform Admin. And Civil Reform Political Reform

egovernment Vision To be the egovernment leader committed to provide all Government services that are integrated and best-in-class, available to all through their channel of choice helping Bahrain transform as the finest country in GCC to visit, live, work and do business Deliver Customer value through Collaborative Government

egovernment Vision egovernment Authority BPR & Legal Common National egovernment service contact portal centre centre Enterprise architecture Authentication (Single Sign on, Smart card) Mobile gateway Capacity Building Services Gateway Case Management Tourism Social Information Marketing & Awareness G2E portal G2B Gateway eprocurement Real Estate Events Education ehealth Customs eoffice Benchmarking Programme management Monitoring & Evaluation National Data Set Data Security Government Data Network Data Centre

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

Our Achievements VS Promises egovernement Leader Matrices UN egovernment Readiness Ranking UN egovernment Readiness Index Web Measure Index Infrastructure Index 2008 42 0.572 0.520 0.334 2005 53 0.528 0.419 0.315 Human Capital Index eparticipation Index 0.864 0.334 0.850 0.048

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

Our Achievements VS Promises All Government Services Flight Arrival and Departure Schedule Weather and Climate Information Apply for an evisa Payment of Traffic Contravention Fines Submission of yearly salary updates Disconnection of MEW Services Billing Services - additional copies of bills, enquiries Payment of Electricity and Water Bills Submit Meter Reading for Billing Issue of Building Permits Payment of Rent for Municipality-owned Properties Payment of Municipality Rates from all Property Owners Registration Service for Bahraini Abroad Results of laboratory tests (incl. Radiology Tests) ewelfare National Email Competition Employer's Account Statement Municipal Land for Investors Public Libraries on-line Services (Reserve/Borrow) Public Libraries on-line Services (Inquiry) Pay UOB Student Fees Check your Blood Record Body Mass Index (BMI) check Check Appointment Private Appointment Health Service Locator Graduate Exam Results Accredited Missions in Bahrain Directory of Bahrain Embassies Abroad Directory of Foreign Embassies in Bahrain Renewal of CR Labour Compliants Notification of Tenders Check status of an evisa evisa sponsor login evisa new sponsor CR application status Tender related services Tender's to be opened Tender's - Live Opening Tender Awards Opened Tenders Future Tenders Crown Prince Awards Smart Card Appointment System Inquiry on Smart Card Appointment CPR appointment Bahrain Locator Agent CPR Access Health related services Search for Doctor List of Hospitals and Pharmacies with their contact details Drug Prices Delivery Date Calculator

Our Achievements VS Promises All Government Services Flight Arrival and Departure Schedule Weather and Climate Information Apply for an evisa Payment of Traffic Contravention Fines Submission of yearly salary updates Disconnection of MEW Services Billing Services - additional copies of bills, enquiries Payment of Electricity and Water Bills Submit Meter Reading for Billing Issue of Building Permits Payment of Rent for Municipality-owned Properties Payment of Municipality Rates from all Property Owners Registration Service for Bahraini Abroad Results of laboratory tests (incl. Radiology Tests) ewelfare National Email Competition Employer's Account Statement Municipal Land for Investors Public Libraries on-line Services (Reserve/Borrow) Payment of Electricity and Water Bills Renewal of CR Labour Complaints Tender related services Flight Arrival and Departure Schedule Apply for an evisa Public Libraries on-line Services (Inquiry) Pay UOB Student Fees Check your Blood Record Body Mass Index (BMI) check Check Appointment Private Appointment Health Service Locator Vital Statistics Visitors from 160 countries Over 36 % of new visitors Over 9 millions visits Average time spent 6 minutes 65+ vital services online Credit & Debit card payment Over US 12,000,000 yearly online payments Graduate Exam Results Accredited Missions in Bahrain Directory of Bahrain Embassies Abroad Directory of Foreign Embassies in Bahrain Renewal of CR Labour Compliants Notification Issue of Tenders of Building Check status of an evisa Permits evisa sponsor login evisa new sponsor CR application status CPR Tender related services appointment Tender's to be opened Tender's - Live Opening Tender Awards Graduate Exam Opened Tenders Results Future Tenders Crown Prince Awards Smart Card Appointment Inflation System Inquiry on Smart Card subsidy Appointment CPR appointment Bahrain Locator Agent CPR Access Agent CPR Health related services Access Search for Doctor List of Hospitals and Pharmacies with their contact details Drug Prices Delivery Date Calculator Payment of Traffic Contravention Fines

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

Our Achievements VS Promises Integrated Best in Class Ministry 2 Ministry1 Ministry 3 Internet a Government Data Network Government Data Centre DR Site Hosting services Government e-mail Government DNS Service Government Internet Service Laws Enterprise Agreements High Level Policies & Standards

Our Achievements VS Promises Integrated Best in Class Project Chief EA Visioning Project Management Officer Governance Implementation EA Scope & Context Business Process Team Technical Team Transformatio n Planning Enterprise Architectur e Goals, Objectives and Requirements Service Owner Business Analyst System analyst/ Designer Programmers Benefits Case Opportunitie s and Solutions QA/Content Manager Organizational Impact

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

Our Achievements VS Promises Available to all

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

egovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

Our Achievements VS Promises Channels of Choice email Phone Fax SMS/WAP egovernment Portal Mobile Portal Public Service Delivery National Contact Centre Common Service centre VOIP Mobile IVR PDA

egovernment Authority Enabling the vision egovernment Authority BPR & Legal Capacity Building Marketing & Awareness Events Benchmarking Programme management Monitoring & Evaluation

egovernment Authority Enabling the vision egovernment Authority BPR & Legal Business process reengineering Before Capacity Building Pay the Insurance at the insurance company Stamp the form, pay contraventions if any Visit the post office, submit the form, insurance card and pay the fees Post office settles the fees through the centralized system with GDT Marketing & Awareness Events Benchmarking Programme management Monitoring & Evaluation After Pay the Insurance at the insurance company Post office sent the badge to the customer Pay the contravention and reg. fee online GDT process the form, produce the badge, forward back to Post office Visit the post office, submit the form, insurance card and pay the fees Post office forward the form to GDT Post office forward the form to GDT Post office sent the badge to the customer Post office settles the fee thro centralized clearing system with GDT GDT process the forms online, produce badge and forward to post office

egovernment Authority Enabling the vision egovernment Authority BPR & Legal Capacity Building Marketing & Awareness Events Benchmarking Legal The Electronic Transaction Laws The Regulations on the Certification Service Providers The Regulations on the Government Electronic Activities The Resolution on the Formation of the SCICT The Telecommunication Laws and related regulations The National ID Card Laws and Its by-law; and The Intellectual Property Laws Programme management Monitoring & Evaluation

egovernment Authority Enabling the vision egovernment Authority BPR & Legal Capacity Building Marketing & Awareness Events Capacity Building Project management Vendor management Outsourcing Business communication Courses for Judiciary Customer services orientation course Benchmarking Programme management Monitoring & Evaluation

egovernment Authority Enabling the vision egovernment Authority Marketing & Awareness BPR & Legal Capacity Building Marketing & Awareness Events Benchmarking Programme management Monitoring & Evaluation

egovernment Authority Enabling the vision egovernment Authority Events BPR & Legal Capacity Building GITEX 2007 Marketing & Awareness Events Benchmarking Programme management INFOCONNECT KUWAIT 2007 Monitoring & Evaluation

egovernment Authority Enabling the vision egovernment Authority BPR & Legal Capacity Building egulf GCC wide egovernment initiative GCC wide egovernment awards Standards & Policies Common Services Marketing & Awareness Events Benchmarking egulf Vision Programme management Monitoring & Evaluation Provisioning of Common Services on Web Portal Integration and Linking of Services on Web Portal Integration and Linking of the Service Delivery Channels 2008 2015

egovernment Authority Enabling the vision egovernment Authority Benchmarking BPR & Legal Capacity Building Marketing & Awareness Events Benchmarking Programme management Monitoring & Evaluation

egovernment Authority Enabling the vision egovernment Authority Programme Management BPR & Legal SCICT Capacity Building Marketing & Awareness Events CEO TCICT Benchmarking Programme management PMO managed by PwC Advisor Monitoring & Evaluation Policies & BPR Directorate Human & Financial Capacity Building Directorate Services & Channel Enhancement Directorate Marketing & Awareness Directorate Task team in ministries

egovernment Authority Enabling the vision egovernment Authority egovernment Authority functions BPR & Legal Capacity Building Marketing & Awareness Enable (Capacity Balancer) Project Preparation Support (Project Level) Project definition and monitoring Core (Program Level) Strategize Project Prioritization Enterprise Architecture Events Benchmarking Programme management Project Design & Development Project & Risk management Capacity Building Government Process Reforms Undertake Monitoring & Evaluation Marketing & Awareness Knowledge management Monitoring & Evaluation Bid process management PPP/Private financing initiatives Service Integration Coordinate Technical assistance Financial restructuring Core & Support infrastructure

egovernment Authority Enabling the vision egovernment Authority BPR & Legal Capacity Building Marketing & Awareness Events Benchmarking Programme management Monitoring & Evaluation egovernment Workgroups Act as a forum to identify and address issues of common concern among the participating ministries / agencies and egovernment Ensure the e-service compliance with the egovernment policies and procedures Define Service business / technical high -level requirements for e- enablement Develop the project plan, budget and overseeing the project implementation Conduct process reengineering, change management and capacity building Develop all services related business document as per the guidelines of the egovernment Authority standards Development of the service and support in operationalising the eservice

egovernment Authority Enabling the vision egovernment Authority BPR & Legal egovernment Customer Satisfaction Survey Service Awareness Satisfaction Levels Capacity Building Marketing & Awareness 26% Yes No 7% Satisfied Dissatisfied Events 74% 93% Benchmarking Programme management Monitoring & Evaluation Repeat Usage 5% 5% Will use Will not use Cant say Portal Usage Monitoring 90%

egovernment Authority - Creating an enabling environment Infrastructure for egovernment High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per 100 inhabitants Reasonable PC penetration - 70% of the households have one or more PCs with 14.6% having laptops Availability of high bandwidth internet connectivity- 52% house holds have internet of which 95% have broad band ICT education strategy Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for ICT with all stakeholders in order to implement and sustain national priorities like the egovernment Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported Support in overall economic development

egovernment Authority - Creating an enabling environment PC penetration programme A unique concept for providing PCs and internet for all Partnered with Private parties for providing PC to students under the CSR scheme Ministry of Finance scheme for all government employees PPP venture to provide PCs and internet to all citizens Customer charter:

egovernment Authority - UN Ranking An Introspection Benchmarking UN Ranking over the years

Conclusion Production Marketing Consumption Clear Vision Strategy Identification of customer segments Availability of access tools for using eservices Infrastructure Comprehensive Marketing & Awareness Programmes Capacity Building Connected eservices Multi Service delivery Channels PPP Continuous Evaluation and improvements

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