THE MENTAL STATE OF TODAY S OFFICE MANAGER Survey Results
Overview Office Manager Demographics Roles in the Practice Compensation structure Challenges Continuing Education How Stress Affects The Office Manager's Joband Life Job Satisfaction Conclusions DentalManagers.com The Mental State of Today s Office Manager, 2016-17
UBM Medica and the American Association of Dental Office Management (AADOM) conducted a joint survey of several hundred industry professionals. What did we learn?
What Is Your Title? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 1
What Does a Dental Office Manager Look Like? Gender Breakdown 7,2% MALE 92,8% FEMALE 92% of the surveyed office managers were female, making our profession evenmore female-heavy than nursing (1). DentalManagers.com The Mental State of Today s Office Manager, 2016-17 2
Where Is Your Practice Located? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 3
How long have you worked in your current role in the practice? Are you: They re essential to a well-run practice. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 4
Are you paid hourly or on a salary? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 5
What is your hourly wage? 45% of dental office managers surveyed made more than $50,000 a year. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 6
To Which Generation Do You Belong? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 7
If you could predict the future, do you think you will be in your current position in five years? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 8
Roles in the Practice In your position, do youfeel youare given the authority to truly manage all aspects of the practice? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 9
Do you handle the books and/or do you have access to the practice s financial information? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 10
Office Mangers Do Their Best No Matter How Compensation is Structured DentalManagers.com The Mental State of Today s Office Manager, 2016-17 11
Does your practice have a bonus system for the team? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 12
Does having a bonus system make it easier to accept the stress of your job? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 13
Would having a bonus system make it easier to accept the stress of your job? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 14
Does your doctor support and encourage continuing education of the practice management team? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 15
The Challenges Office Mangers Face May Not Be The Challenges You Expect Areas of Concern DentalManagers.com The Mental State of Today s Office Manager, 2016-17 16
Areas of Concern 44.0% Cancellations and No-Shows 11.1% Leadership 40.4% Insurance 10.8% Getting Authority From thedoctor 30.5% Team Communication 8.7% Retaining Staff 27.2% Case Acceptance 6.6% Billing and Coding 21.9% Marketing 4.5% Understanding Our Practice Management 19.5% Social Media 4.2% Financial Reporting 12.6% Collections 8.7% Other 12.0% Hiringand Firing DentalManagers.com The Mental State of Today s Office Manager, 2016-17 17
In what areas are Office Managers interested in gaining knowledge? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 18
Office Managers Excel Because They Care Do you consider yourself a perfectionist? 91% of respondents say they have some or many perfectionistic traits. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 19
Would you recommend the dental practice where you work to friends or family? 92% would recommend the practice to friends and family. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 20
How Stress Affects The Office Manager's Job And Life Current Job Satisfaction On a scale of 1-5, 1 being very dissatisfied and 5 being very satisfied how satisfied are you with the current attributes of your workplace 3.19% 3.64% 3.76% 3.91% 4.02% 4.19% 4.36% 4.40% 4.45% 4.62% Amount of on-the-job stress Ease of finding a job Benefits received (Ex: sick time, vacation pay, medical insurance) Salary Pay structure (Ex: Hourly, Commision, Bonus) Total hours worked Scope of work Relationship with co-workers Relationship with boss Relationship with patients DentalManagers.com The Mental State of Today s Office Manager, 2016-17 21
Factors that contribute most to on-the-job stress: DentalManagers.com The Mental State of Today s Office Manager, 2016-17 22
As in many professions, workflow and coworkers are the biggest contributors to on-the-job stress. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 23
Is the typical day-to-day level of stress manageable? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 24
Do you feel burned out? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 25
On a scale from 1-5 how healthy are Office Managers? 3.19% I am financially healthy 3.64% I am physically healthy 3.76% I am emotionally healthy 3.91% I am mentally healthy DentalManagers.com The Mental State of Today s Office Manager, 2016-17 26
How often to do you feel physically exhausted, listless and unable to cope? DentalManagers.com The Mental State of Today s Office Manager, 2016-17 27
How oftendo youexperience periods when youfeel emotionally exhausted, like you've given all that you could? How often do you feel: Uninterested in outsideactivities Changes in appetite Changes in sleep Fatigue Feelings of worthlessness Feelings of guilt Depressed mood Nearly 91% ofdental office managers struggle with symptoms of depression and anxiety. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 28
Which statement best describes your feelings about your current role in the practice? 55.4% Office managers love their jobs and their career. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 29
Which statement best describes your feelings about the current office where you work? Most love their jobs, but see room for improvement. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 30
If you won $10 million in the lottery, would you: DentalManagers.com The Mental State of Today s Office Manager, 2016-17 31
88% of Office Managers would recommend their career to others. DentalManagers.com The Mental State of Today s Office Manager, 2016-17 32
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