CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE

New Critical Topics Added Icludig Up-To-The-Miute Cyber Security Iformatio! CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE The Defiitive Process To Develop, Maitai Ad Maage A Istitutio-Wide Baselie Security Program APRIL 23 27, 2018 t SAN ANTONIO, TEXAS Omi La Masió del Rio Hotel Experiece the Four-Diamod, Europea-Style of the Omi La Masió del Rio Hotel, the Echatmet of The Riverwalk ad the Thrill of Fiesta Sa Atoio Who Will Atted: SECURITY MANAGERS BOARD OF DIRECTORS SUPERVISORY COMMITTEE MEMBERS BOARD CHAIRS AUDITORS CEOs HR MANAGERS TRAINING MANAGERS COMPLIANCE OFFICERS Register Early For Best Coferece Rate! CU CONFERENCES www.cucofereces.com www.theoesired.com exclusively Educatig The Credit Uio Commuity V Sice 1979

The Credit Uio Security Maagemet Ad Director s Coferece Missio Is To: Provide a basic, iitial ad stadardized traiig program that is appropriate for the professioal security maager, regardless of the geographical locatio or the type of credit uio ivolved. This program focuses o the developmet of core competecies regardig: Idustry-stadard security practices Persoal ad corporate security, ad safety awareess The compliace with regulatory ad legal issues The successful implemetatio ad maagemet of a credit uio-wide security fuctio Defie the basic role, duties, authority ad resposibilities of the professioal security maager. Amog other requiremets, state ad federal regulatios require that the security maager must develop a writte Security Program that effectively: Coferece Missio Statemet About The Coferece... Prevets crimes ad other icidets likely to result i a icreased risk to the credit uio's employees, members, facilities, assets & records Assists with the idetificatio of persos resposible for crimial acts ad policy violatios that result i a loss Assists with the apprehesio of those offeders Assists with the prosecutio of offeders i both civil ad crimial actios Assists with the recovery of lost fuds ad property Establish a ogoig program of istructio that will satisfy the cotiuig educatio requiremets of various disciplies icludig: Security Maagers Compliace Officers Huma Resource Maagers Auditors Traiig Maagers Usig a comprehesive workbook, provide a basic ad practical referece tool ad appropriate resources available for further study CU CONFERENCES Register Early for Greatest Savigs! www.cucofereces.com www.theoesired.com The Credit Uio Security Maagemet Ad Director s Coferece addresses the icreasig attetio that examiers are focusig o the security fuctio allowig more time for participats to gai isight ito the core compoets of security-related regulatios, processes ad practices. The program is desiged to give both the ew ad the experieced security maager a educatioal program that: Provides him/her with a critical resource for receivig timely & cotiuig security educatio Will expose him/her to established ad emergig "idustry-stadard" security practices Ehaces his/her credibility with peers ad with the board of directors Ecourages him/her to cotiue a persoal ad professioal developmet path May reduce his/her cosiderable persoal, corporate, civil ad crimial liability Additioally, the coferece will give both ew ad vetera board of directors the iformatio they eed to esure their credit uio ad members are beig protected. About Your Facilitators... Carol Dodge is the ower of Dodge Security Cosultig, LLC. Sice 1998, her compay has bee providig services for fiacial istitutios, govermet etities, ad busiesses to iclude traiig, ATM lightig surveys, ad vulerability assessmets. Before formig her compay, Carol served as the security traiig officer for Compass Bak. She eared her Master s Degree i Crimial Justice ad spet several years as a adjuct crimial justice istructor with Jacksoville State Uiversity. Carol is a atioally recogized speaker who has provided traiig for over 70,000 corporate, bak, law eforcemet, ad security persoel over the past 24 years. Carol eared her CPD (Crime Prevetio Desigatio) ad provides istructio o Crime Prevetio Through Evirometal Desig (CPTED), Workplace Violece Prevetio ad Respose, Maagig Aggressive Behavior, Robbery Prevetio ad Respose, ad Persoal Safety. I 2011, she was selected as a preseter o Workplace Violece at the ASIS Iteratioal Coferece. Carol recetly produced her 2d video traiig program etitled Robbery: Pla. Prevet. Prevail. which provides traiig for employees of fiacial istitutios i proper robbery procedures. Carol is a curret member ad past chapter presidet of the America Society of Idustrial Security (ASIS), a member of the Illumiatig Egieerig Society (IES), the IES Security Lightig Committee, ad a board member of the Alabama Wome i Busiess. I 2009, Carol was appoited by the goveror to serve o the ewly-formed Alabama Security Regulatory Board ad serves as vice-chair of this board which regulates the security guard idustry i the state. Barry Thompso, the author of 101 Security Tips for the Begiig Security Officer, is kow as The Fraud Educator. He has worked i the fiacial services idustry for over three decades, holdig the positios of security officer, compliace officer, treasurer, seior vice presidet, ad executive vice presidet. He is the oly fraud educator i his idustry that has worked i seior maagemet positios, which affords him uique isight ito fiacial istitutios. Over the course of his career, Barry hadled over 900 security cases. He has bee ivolved with ivestigatios ad prosecutios o the federal, state, ad local levels, ad has testified before grad juries, couty courts, bakruptcy courts, family courts, ad the New York State Supreme Court. As a security specialist for America s Commuity Bakers, Thompso was ivolved i all phases of orgaizig the Natioal Operatios, Techology ad Security Coferece, icludig desigig ad overseeig the coferece s security track, hirig coferece speakers, ad writig the coferece maual. Barry is a i-demad, iteratioally-recogized speaker where he has made fraud, theft, ad security presetatios to groups throughout the coutry, i Europe, ad at the Uited Natios. Recogizig the icreasig importace of compliace i the bakig idustry, he became a Certified Regulatory Compliace Maager i 1997. Barry has atteded prestigious schools held by the America Bakers Associatio ad America s Commuity Bakers. Amog them are the Natioal Trust School, held at Northwester Uiversity, the Natioal Compliace School, held at the Uiversity of Oklahoma ad Emory Uiversity, ad the Ivestmet School at Fairfield Uiversity. He has put his kowledge ad expertise to use as a istructor for both the Credit Uio Natioal Associatio s Security Istitute ad the Teessee Bakers Associatio s Southeaster School of Bakig. Barry is also a writer who cotributes to Bakers Hotlie, bakersolie.com, ad other idustry publicatios. He is the security ad compliace guru for bakersolie.com, ad has bee iterviewed by Newsweek, Cosumer Reports, ad other atioal ad regioal publicatios. Today, his firm focuses primarily o traiig at atioal ad state cofereces ad covetios ad i-house to baks ad credit uios, from physical security to computer security. This icludes i-depth istructio o idetity theft, iteral fraud, scams ad schemes, coductig ivestigatios, social media ad bak robbery. To date, he has traied more tha 35,000 fiacial professioals ad growig. PAGE 2

5:00 6:00 p.m. Day Oe Moday, April 23, 2018 CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE Coferece Registratio 6:00 7:00 p.m. (GP) Welcome Receptio Your registered guest is welcome to atted these (GP) coferece evets Day Two Tuesday, April 24, 2018 7:45 8:30 a.m. (GP) Sit Dow Breakfast 8:30 9:00 a.m. Natioal Security Update Security issues ad priorities chage o a daily basis, requirig the Security Maager to remai topically iformed, assess the impact of those chages ad adjust the security model for the etire credit uio. Crime treds ad the evolutio of critical legal issues should be as importat as media headlies to the board of directors. I order to make iformed decisios, the board relies upo the Security Maager to stay topically curret ad preset reliable ad thorough reports to the board. This segmet cotais briefig iformatio about ew ad emergig evets that will likely affect the security fuctio. 9:00 10:30 a.m. Security Regulatios: What You Need To Kow Sectio 748, NCUA Rules ad Regulatios, NCUA Letter 02-cu-12 ad the stadards of the idustry determie the resposibilities of the security officer, maagemet, ad the board of directors. I this sessio, we ll review the requiremets of a writte security program, the fiacial istitutio, ad the security officer i protectig the staff ad public. Presetatio Highlights: Lear what items should be icluded ad excluded i your writte security program Kow the requiremets of Sectio 748 NCUA Rules ad Regulatios Kow the best practices of the idustry Actual pictures take of fiacial istitutios are used to illustrate why the regulatios exist The eed for a missio statemet i your security program 10:30 a.m. 12:00 p.m. Maagig The Security Equatio Maagig the security equatio for a fiacial istitutio is oe of maagemet s biggest challeges. Protectig the istitutio from iteral fraud, exteral fraud, moey lauderig, ad computer theft, as well as bak robbery ad larcey, has evolved to a ew level i recet years. I this sessio, we ll review the stadard idustry practices for credit uios. The program will also review the various layers of security ad how to coordiate them i daily work requiremets. Attedees will lear how to evaluate staff, establish traiig stadards, ad uderstad the importace of board ad maagemet ivolvemet with the security fuctio. Presetatio Highlights: Lear how to positio the security fuctio i your credit uio What Are Idustry-Stadard Security Practices? What issues must the credit uio s security program address? Who maages the security departmet? What commo security practices should be applied? What are the security maager s most commo problems? Day Two (cotiued) Tuesday, April 24, 2018 12:00 1:00 p.m. (GP) Sit-Dow Lucheo 1:00 3:00 p.m. Cyber Security & Social Egieerig This fast-movig sessio will itroduce the cocepts of cyber fraud ad cyber security for the credit uio. Social egieerig is the method used by peetratio compaies ad crimials to compromise the fiacial istitutio. This program will discuss the modus operadi used to attack ad trick accout holders, the credit uio or call ceter ito providig sesitive iformatio. The future attacker we must all be aware of is the malicious isider who will be oe of our biggest threats i the future. This sessio is focused o future threats to the credit uio. Presetatio Highlights: Lear the latest attacks employed agaist credit uios Discover the best practices to protect the credit uio Defiig social egieerig techiques Kow about the ewest threat the malicious isider 3:00 4:15 p.m. Iteral Fraud How prepared is your credit uio for iteral theft ad fraud? Defalcatios/Embezzlemets were oe of the most reported SAR evets filed by fiacial istitutios from 1996 to 2016. Iteral embezzlemets have caused fiacial istitutios to fail overight. This rivetig sessio idetifies the behavioral chages that ca idetify iteral fraud i the makig! We will review the warig sigs that every staff member should look for or be able to idetify to help stop a iteral embezzlemet. Discover where the iteral thief will sped the stole fuds ad how they keep their stealig from beig foud. Kow whether you should do the ivestigatio or hire a Certified Fraud Ivestigator. This isightful program provides you the tools eeded to uderstad the workigs of a iteral fraud. Presetatio Highlights: Uderstadig the warig sigs of a iteral fraud i progress Kow the busiess evets that icrease the potetial for a iteral fraud Lear what steps the fiacial istitutio should take to reduce potetial fraud Kow how to idetify dysfuctioal operatios that will evetually produce a iteral embezzlemet 4:15 4:30 p.m. Daily Summatio Day Three Wedesday, April 25, 2018 7:45 8:30 a.m. (GP) Sit Dow Breakfast 8:30 a.m. 12:00 p.m. Workplace Violece: Active Shooter & Robbery Prevetio Ad Respose Do your employees kow how to respod to a active shooter evet? What areas of workplace violece is your istitutio most vulerable to? This sessio will examie workplace violece its defiitio ad the differet types ad how to respod to them should they occur. Recet case studies will also be examied i a effort to extract pre-icidet idicators ad red flags that were preset before the icidet. Are there steps your credit uio ca take to make you less of a target for these situatios? How should you hadle agry members or coworkers? Are you at risk for a domestic violece icidet? Lear what you eed to kow to protect your employees ad credit uio. PAGE 3

Day Three (cotiued) Wedesday, April 25, 2018 Day Four Thursday, April 26, 2018 8:30 a.m. 12:00 p.m. (cotiued) Robbery is oe of the most feared crimes... period. Every fiacial istitutio baks, credit uios ad thrifts must provide both iitial ad cotiuig robbery respose traiig for ALL employees. It s ot a optio it s required by all state ad federal regulatory agecies. The credit uio s Security Maager is resposible for developig ad maagig the credit uio s Security Program ad the Security Program must cotai policies ad procedures that address robberies. The umber of robberies icreases ad decreases i every regio of the coutry it s a busiess cycle. However, the eed for a stadardized, comprehesive robbery traiig program must remai costat. The primary purpose for learig about the specialized crime of robbery is that learig simple, effective robbery respose techiques may save lives. This traiig process coupled with the implemetatio of appropriate policies ad procedures allows ad ecourages maagers ad executives to make itelliget ad iformed decisios about supervisig employees actios durig a robbery i progress. Presetatio Highlights: Determiig Vulerabilities Workplace Violece Case Studies Developig A Robbery Prevetio Checklist Robbery Prevetio Checklist Examples Robber Descriptios Active Shooter Respose Robbery Respose Techiques Types Of Robberies Domestic Violece Situatios Your Robbery Respose Pla Robbery Prevetio & Respose Strategies Robbery Aftermath Cosideratios Robbery Aftermath Procedures Sample Robbery Procedures: Staff Persoel Sample Robbery Procedures: Maagemet Persoel Presetatio Objectives: This presetatio is desiged to help you: Coduct a iitial ad cotiuig robbery risk assessmet Determie if your robbery traiig program is appropriate ad effective Sessio Cotiues Idetify methods for prevetig workplace After Sit-Dow violece i your istitutio Group Lucheo Idetify policies, procedures ad traiig techiques that should be retaied, modified or elimiated 8:00 8:30 a.m. (GP) Cotietal Breakfast 8:30 10:30 a.m. Usig CPTED (Crime Prevetio Through Evirometal Desig) To Coduct Your Aual Security Review Every credit uio should coduct a comprehesive security review at least aually ad more frequetly if the istitutio s eviromet chages rapidly. Some of the evirometal coditios iclude the itroductio of a ew product or service, a chage i security regulatios or laws ad the acquisitio of a previously owed facility, or a icrease i crime evets i the regio. The purpose of the security review is to idetify coditios that may result i a loss or a legal actio tomorrow... or thirty years from ow. The review simply targets a credit uio s loss potetial usig a stadardized, practical ad cost-effective methodology for aalyzig the coditio ad cotributios of the security fuctio. It is also used for idetifyig the credit uiowide widows of opportuity for loss from all sources. CPTED pricipals are extremely useful whe applied to credit uios. These pricipals will be defied ad discussed, ad attedees will lear how to apply them to make their credit uio more ivitig to members, ad less attractive to crimials. Presetatio Highlights: Examples of CPTED pricipals as applied to fiacial istitutios How to coduct your physical security assessmet How to properly use lightig for safety ad security How to use ladscapig to your advatage Presetatio Objectives: This presetatio is desiged to help you: Idetify ad describe the credit uio s primary sources of loss exposure ad the methods that the Security Maager may use to effectively reduce that exposure Desig or recommed appropriate chages to the credit uio s policies ad procedures to address the issues discovered Coduct a thorough ad comprehesive physical security review of your istitutio 10:30 a.m. 12:00 p.m. Board Reportig: The Security Perspective Idetify effective policies & traiig regardig domestic violece Make recommedatios that will likely ehace employee ad member safety What should the security officer be reportig to the board? As a board member or supervisory committee member kow 12:00 1:00 p.m. (GP) Sit-Dow Lucheo what iformatio you eed to determie if the credit uio is meetig the stadards of its idustry! Security officers, risk 1:00 3:15 p.m. Workplace Violece, Active maagers ad auditors will lear where to obtai iformatio Shooter & Robbery Prevetio Ad Respose (cotiued) will fulfill the requiremets the board or supervisory committee o iteral fraud, risk assessmets ad robbery statistics that eeds to succeed. This iteractive sessio will review best Back By Popular Demad! practices relatig to traiig, ispectios ad foreseeable evets 3:15 4:15 p.m. Peer Discussio that should be reported to your board. This is a time for sharig stories ad swappig iformatio for the beefit of the group. Please come prepared with odd, fuy, or scary evets that have occurred at your credit uio ad what lessos were leared from that evet. Presetatio Highlights: Kow what should be reported to the board aually Kow what items your writte report should cotai Kow the records the credit uio should be keepig to prepare your report 4:15 4:30 p.m. Daily Summatio 12:00 12:30 p.m. Adjour Day Five Friday, April 27, 2018 Travel Day Have A Safe Trip Home! PAGE 4

Here s What Attedees Had To Say About The Credit Uio Security Maagemet Ad Director s Coferece: Excellet iformatio! Opeed my eyes! Great ideas! Susa Mertz, Director Heritage Trust FCU Great iformatio that will be very useful i ehacig our credit uio s security ad limitig liability. Craig Medo, Security Specialist Commuity Choice Credit Uio I foud this coferece very iformative from two aspects As the treasurer of a billio dollar credit uio ad as a practicig crimial defese attorey. The iformatio I leared will help me as a director ad i represetig my cliets. Jim Curra, Supervisory Committee Cetris Federal Credit Uio Relevat, isightful. Good to hear real life stories. Larry Alexader Facilities & Security Maager Commowealth Oe FCU HOTEL ACCOMMODATIONS: Omi La Masió del Rio Hotel It Is Highly Recommeded That You Book Your Room Early! Due to the popularity of this coferece ad Fiesta Sa Atoio takig place durig the coferece, there is a good chace the Omi La Masio del Rio Hotel will sell out. The Omi La Masió del Rio is estled alog the historic Riverwalk i dowtow Sa Atoio. Bledig Spaish coloial architecture & Europea style, the fourdiamod hotel embodies the grace & charm of a grad hacieda. Built o three levels that desced to Sa Atoio s festive Riverwalk, it is a have of impeccable service ad traquil surroudigs ad is withi easy walkig distace of the fabled Alamo, El Mercado, La Villita District, Spaish Goverors Palace ad more. Reserve Your Room Now! Call the Omi La Masió del Rio Hotel at 210-518-1000. Please metio CU Cofereces for special rates* startig at $ 219 per ight. You may also reserve olie via a special lik at our website www.cucofereces.com. * Special room rates iclude FREE i-room Iteret access ad use of the fitess facility. Offer applies ONLY to reservatios made withi CU Cofereces reserved room block. FIESTA SAN ANTONIO: 112 College Street. Sa Atoio, TX 78205 Celebrate Sa Atoio s Rich History & Diverse Cultures! GUEST PROGRAM: Oly $225 Credit Uio Security Maagemet Ad Director s Coferece Guest Program (GP) eables your registered guest to joi you durig: Moday s Welcome Receptio, Tuesday s Sit Dow Breakfast ad Lucheo Wedesday s Sit Dow Breakfast ad Lucheo Thursday s Cotietal Breakfast The Party With A Purpose April 19 29, 2018 Credit Uio Security Maagemet Ad Director s Coferece is held durig Fiesta Sa Atoio the The Party With A Purpose. The celebratio has grow from a oe-parade evet i 1891 hoorig the heroes of the Alamo ad the Battle of Sa Jacito ito oe of the atio s premier festivals with over 100 uique evets sposored by oprofit orgaizatios & more tha half of the evets are free! TRAVEL INFORMATION: For Assistace With Airfare Ad Car Retal Please Call Altair Travel & Cruises: 800-264-3316 Moday Friday: 8:30 a.m. 5 p.m. CST. (Nomial Service Fee Applies) Parades iclude Battle of Flowers the oldest, largest (2d i size oly to the Rose Bowl Touramet of Roses Parade) ad oly parade i the U.S. produced etirely by wome; Flambeau Parade a spectacular eveig parade; ad the Texas Cavaliers River Parade where floats actually float dow the Riverwalk! Sprikled amog Sa Atoio s may attractios you ll fid art fairs, culiary offerigs & muscial evets to suit every taste. PAGE 5

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