Preparing for Your Interview

Accelerated Benefits What is the CNDC and why is it important? Research shows that children with complex heart problems are at a greater risk for neurodevelopmental issues when compared to heart-healthy children. Many of these Preparing for Your Interview

Compassionate, Dedicated, World-Class Clinical Care. Right Here at Home. At Children s Mercy, we have been providing innovative, world-class health care to children for the past 100 years. In that time, we have delivered thousands upon thousands of positive outcomes to children throughout our region, the nation, and even around the world. Every day at Children s Mercy is a day we re changing the lives of children for the better. Every day at Children s Mercy is a day we re advancing pediatric medicine further. Every day at Children s Mercy we are working wonders. Cancer The Children s Mercy Cancer Center provides comprehensive pediatric cancer care to nearly 2,000 children each year. Our commitment to clinical research and innovation has helped us earn recognition as one of the top cancer programs for children in the nation. Cardiology and Heart Surgery Our cardiology doctors are among the top experts in their field, and the large number of delicate surgeries they perform ranks us at the top of the list among children s hospitals in the United States and abroad. Our groundbreaking research gives physicians a better chance to deliver positive outcomes, and a clearer picture of how to prevent and treat pediatric heart disease in the first place. Diabetes and Endocrinology We were the first diabetes program in the country to be certified by the American Diabetes Association, and we continue to be leaders in diabetes care as well as in the search for a cure. And because we have one of the largest pediatric Endocrinology divisions in the country, we also offer Turner Syndrome, Thyroid Nodule and Carcinoma clinics to provide better diagnosis and treatment of these conditions. Neonatology/Neonatal Care Children s Mercy is a leader in neonatal research, with focused expertise in chronic lung disease, a common issue with premature infants. We re the only provider in the region to offer a Level IV neonatal intensive care unit the highest level of care available. Our nationally recognized specialists are developing and employing many of the latest ECMO (heart and lung bypass), nitric oxide and neonatal cooling therapies. And with our new Elizabeth J. Ferrell Fetal Health Center, we re one of only a few freestanding children s hospitals in the country to provide on-site delivery service for infants born with complex anomalies. Nephrology/Kidney As the Midwest Clinical Coordinating Center for the NIHfunded Chronic Kidney Disease in Children (CKiD) study, we are leading the largest pediatric nephrology research study ever conducted in North America. This is one of the many reasons our nephrology division is consistently ranked in the top 10 in the nation by U.S. News & World Report. Our expertise has translated into outstanding outcomes for our kidney transplant patients, with some of the highest patient and graft survival rates in the nation over the last three years. Neurology and Neurosurgery Our board-certified pediatric neurologists offer highly-specialized care for children with conditions affecting the central nervous system, spinal cord, nerves and muscles. We are one of only 12 pediatric hospitals in the nation to have a level IV Comprehensive Epilepsy Center. Orthopaedics Emergency/Urgent Care and Transport We have the only Level I Pediatric Trauma Center between St. Louis and Denver, offering immediate access to a wide variety of highly trained and certified doctors, surgeons, nurses and other personnel and equipment 24 hours a day, seven days a week. In addition, urgent care is available at Children s Mercy Blue Valley, Children s Mercy Northland and Children s Mercy East. And our Critical Care pediatric transport program supported by our state-of-the art helicopter, airplane and ground ambulance fleet has been recognized as one of the best in the nation. Gastroenterology/Digestive Disorders 2 Our Division of Pediatric Gastroenterology is nationally recognized for pioneering ground-breaking approaches in treatment and for conducting research to improve the effectiveness of care for children with intestinal, liver and nutrition disorders. It features an outpatient Multidisciplinary Feeding Clinic to provide children and families with a comprehensive approach to their care not commonly seen at pediatric hospitals across the nation. Our orthopaedic specialists treat children with injuries and congenital or developmental conditions that affect muscles, bones and nerves. We are also innovative leaders in sports medicine, hand surgery and spinal care. In fact, our Center for Sports Medicine is one of the only programs in the country led by specialists who are trained in both sports medicine and a pediatric subspecialty. Pulmonology/Respiratory Disorders We provide wide-ranging care for cystic fibrosis, pediatric respiratory, technology-dependent (tracheotomy or home ventilation) and sleep disorder patients. Urology Our urologic surgery staff provides medical and surgical care of children with urinary tract diseases and disorders. Our staff manages complex congenital anomalies that require considerable training and specialized radiographic exams to achieve successful outcomes. US News & World Report has ranked us among the best children s hospitals in the country in these specialities.

75O Pediatric Specialists. + 4O Different Specialties. All For One child: YOURS. + Pediatric Expertise Children s Mercy has one of the largest pediatric medical staffs in the nation and has been recognized again for our services and care by U.S. News & World Report. Beginning with medical school and progressing through residencies and fellowships, it takes several years of highly focused training before a physician can become a pediatric specialist. Our nurses, technicians and therapists also must go through specialized training to ensure they are qualified to meet the unique needs of children. And since we see more children than all of the other area hospitals combined, our staff has far more experience in dealing with both the routine and rare cases. It s a level of pediatric expertise that you simply can t find at other hospitals. Research and Innovation Research that is conducted today leads to the treatments of tomorrow. Children s Mercy s physicians, scientists, nurses and other specialists are actively engaged in finding new treatments and cures for pediatric diseases and injuries of all types and kinds. Nearly 1,000 active research studies are underway. T he Children s Mercy Research Institute focuses on outcomes and transforming lives, building the hospital s century-long commitment to pediatric research and medical innovation. A s home to the largest pediatric clinical pharmacology program in North America, Children s Mercy is researching the safe and effective use of medications in children. O ur Center for Pediatric Genomic Medicine is the only pediatric center in the world performing whole genome sequencing and is an epicenter for genomic research. O ur Center for Prospective Clinical Trials (Surgery) is the first of its kind in pediatric surgery and the only center in the region dedicated to prospective investigation that is conducting a high volume of clinical studies. C hildren s Mercy is co-leading the largest kidney research project in North America. T he Children s Mercy Bioethics Center is recognized as a national center of excellence on issues related to clinical care of children and pediatric medical research. Family-Centered Care Children s medicine isn t just about doctors. In fact, parents and other family members are key in a child s getting better. So we ve listened to them and designed our hospital to be child and family friendly, with playrooms on every inpatient floor, meals that appeal to kids, amenities just for parents and much more. We also know that kids need to be kids, even when they don t feel well. That s why Children s Mercy has one of the largest Child Life staffs in the nation, providing specially trained experts who make a child s hospitalization as unobtrusive as possible while ensuring that children understand the care they are getting. Nationally Recognized Children s Mercy ranks among the nation s top pediatric medical centers. U.S. News & World Report s 2017 Best Children s Hospitals recognized us for ranking in all 10 pediatric specialties for the fifth time in the last seven years and third year in a row. Children s Mercy was one of only 24 qualified children s hospitals to rank in all 10 specialties. Best Places to Work in Kansas City Children s Mercy consistently has been named one of the 10 Best Places to Work in Kansas City (large-company category) based on our employee survey results. Academic Excellence Our pediatric residency and fellowship programs train the next generation of pediatric subspecialists and surgeons advancing medical education today to build pediatric health care leaders of tomorrow. In fact, many of the region s pediatricians get their start right here at Children s Mercy. In an affiliation with the University of Missouri-Kansas City School of Medicine, our medical staff of more than 750 board-certified pediatricians, subspecialists and surgeons provides a diverse education that has resulted in board passage rates well above national averages. 3

Areas of Specialty 2401 Gillham Road Kansas City, MO 64108 (816) 234-3000 We Are Everywhere You Need Us. Children s Mercy Adele Hall Campus Kansas City, MO Inpatient care, emergency services, specialty clinics, surgery and support services Children s Mercy Northland Kansas City, MO Specialty clinics, urgent care and support services Children s Mercy Hospital Kansas Overland Park, KS Inpatient care, emergency services, specialty clinics, surgery, imaging center, lab and support services Children s Mercy East Independence, MO Specialty clinics, urgent care and support services Children s Mercy West Kansas City, KS Primary care clinic Children s Mercy Broadway Kansas City, MO Pediatric care clinic, teen clinic and specialty clinics N Children s Mercy Blue Valley Overland Park, KS Urgent care and Center for Sports Medicine Children s Mercy College Boulevard Overland Park, KS Specialty clinics and support services Children s Mercy St. Joseph Mosiac Life Care St. Joseph, MO Pediatric specialty clinics Children s Mercy Wichita Wichita, KS Pediatric nephrology and endocrinology services Children s Kansas City Joplin Freeman Health System Joplin, MO Speciatly clinics for pediatric cardiology, endocrinology, gastroenterology, hematology/oncology, nephrology and rheumatology services Kansas Outreach Specialty Clinics Garden City, Great Bend, Junction City, Parsons, Pittsburg, Salina, Wichita Missouri Outreach Specialty Clinics Joplin, St. Joseph, Springfield Discover more ways we re expanding access to quality care. Download our mobile app or visit childrensmercy.org. 4 Adolescent Medicine Allergy/Asthma/Immunology Anesthesiology Bioethics Blood and Marrow Transplant Burn/Trauma Care Cardiology Cardiovascular Surgery Child Abuse and Neglect Critical Care Medicine Dentistry Dermatology Developmental and Behavioral Sciences Eating Disorders Emergency and Urgent Care Endocrinology/Diabetes Environmental Health Fetal Health Gastroenterology General and Thoracic Surgery General Pediatrics Genetics Gynecological Surgery Hearing and Speech Heart Transplant Hematology/Oncology Home Care Imaging Infectious Diseases Intestinal Rehabilitation Kidney Transplant Liver Care Center and Liver Transplant Maternal Fetal Medicine Medical Information Technology Medical Research Medical Toxicology Minimally Invasive Surgery Neonatology Nephrology Neurology Neurosurgery Ophthalmology Orthopaedics Otorhinolaryngology (Ear, Nose and Throat) Pain Management Pathology/Laboratory Medicine Pediatric Genomic Medicine Pediatric Hospital Medicine Perinatology Pharmacology and Therapeutic Innovation Physical and Occupational Therapy Plastic, Craniofacial and Reconstructive Surgery Psychology Pulmonology Radiology Rehabilitation Medicine Respiratory Rheumatology Sleep Disorders Spine Surgery Sports Medicine Transplant Surgery Transport Urologic Surgery Vascular Surgery

Shared Values: Our Code of Ethics Our shared values serve as our Code of Ethics, providing each of us with guidance in all aspects of our work: whether clinical, support to clinical, research and business. As we individually demonstrate these values, they become more than words on a page they become a living part of our organization. Each of us, regardless of role, demonstrates the same commitment to our values, whether our interactions are with patients, families, referring providers, patrons, payors and our internal colleagues. Accountability As individuals and as an organization, we do what we say we are going to do. We take responsibility for the quality of our work and operate with unquestionable integrity. We measure our performance and outcomes, and welcome suggestions for improvement. Clinical Excellence We pursue and deliver clinical excellence on behalf of our patients, families, referring providers and payors. We do this multiple ways. We define and strive to achieve the highest standards in quality, safety and service. We recruit, educate, and retain the brightest talent. We embrace evidence-based best health care and business practices. Continuous Improvement We endorse the principle of continuous improvement as the way to make good health care even better. We greet and adapt to change enthusiastically because we know that we can rarely achieve progress without it. Empowerment We empower one another by encouraging initiative. We welcome collaboration as a path to better ways to safeguard the quality and effectiveness of our care and service. Our occasional differences are respected because we are united by a common goal. Respect We respect our patients, families and one another with dignity, compassion and courtesy. We value collegial working relationships within and among disciplines. We honor individuality and diversity. We acknowledge the vulnerability of our community s children by extending the highest quality of care to all those we serve. Teamwork We honor teamwork. By practicing it well, we deliver better quality care and service to our patients, families, referring providers and each other. Transparency We are open and honest about what we do, how we do it, what it costs, and how it measures up against our goals and our peers. We openly and honestly share with one another information and insights about the results of our efforts so we can enhance what we do well and improve that which could be done better. Mission Statement Improve the health and well-being of children by providing comprehensive, family-centered health care and committing to the highest level of clinical and psychosocial care, and to research, academic and service excellence. Vision Statement Be a national and international leader recognized for advancing pediatric health and delivering optimal health outcomes through innovation and a high-value, integrated system of care. 5

Benefits Summary This summary is intended to provide applicants with a general introduction of the benefits offered through Children s Mercy. Benefit administration will be governed by each plan document. Pay Days Employees are paid every two weeks on Thursday, and paychecks may be directly deposited into a bank account or loaded onto a card that works like a debit card. Annual Salary Increase During employment at the hospital, employees performance and behavior will be observed and reviewed. Employees will be considered for increases every 12 months of continuous employment following the hire date or 12 months from the effective date of a promotion or demotion. Paid Time Off (PTO) Full-time, weekend option and part-time employees regularly scheduled to work at least 32 hours each pay period are eligible for PTO. PTO pays you your regular rate of pay during time away from work due to vacations, holidays, short-term illnesses and other absences. You begin earning PTO on your first day of employment. PTO is accrued on each hour you are paid, up to 80 hours each pay period. YEARS OF SERVICE PTO HOURS ACCRUED FOR EACH HOUR PAID PER PERIOD ACCRUAL FOR EMPLOYEE PAID 80 Hours/Pay Period PTO accrual rates increase the first day of the pay period on or following the anniversary of your adjusted hire date. For example, after you ve completed three years of service, your accrual rate will increase to.10775, beginning with your first pay period following your third anniversary date. Extended Illness Time (EIT) Full-time, weekend option and part-time employee regularly scheduled to work at least 32 hours each pay period are eligible for EIT. EIT is used to replace your earnings if you are unable to work for an extended period of time due to your medical condition. You begin earning EIT on your first day of employment. EIT is accrued at a rate of.027 on every hour you are paid each pay period (up to 80) at your regular rate of pay or above. Medical, Dental and Vision Full-time, part-time and weekend option employees are eligible for group medical, dental and vision plans beginning the first day of the month following 30 calendar days of employment. The hospital shares the cost of coverage with full-time (scheduled between 60 and 80 hours in a two-week pay period), part-time (scheduled betwteen 48 and 59 hours in a two-week pay period) and weekend option employees. Eligible employees may choose between several medical plan, dental plan and vision plan options. YEARLY ACCRUAL (26 pay periods) for employee paid 80 hours/pay period (assumes 8-hour shifts) 0-3 years.08850 7.08 Hours 23 Days 4 years.10775 8.62 Hours 28 Days 5-7 years.11154 8.92 Hours 29 Days 8-9 years.11538 9.23 Hours 30 Days 10-14 years.12700 10.16 Hours 33 Days 15+ years.1385 11.08 Hours 36 Days Employees have the option to select employee only, employee plus child(ren), employee plus spouse or family coverage. All levels of coverage require a semi-monthly, pre-taxed contribution from the employee. Eligible dependents may be covered by your medical, dental, voluntary vision and Flexible Spending Account (FSA) plans, as well as spouse and child life insurance, within plan limits. Eligible dependents include your spouse and your children up to age 26. Proof of dependent status will be required Acceptable proof includes; marriage license, birth certificate listing employee as a parent, adoption decree or court order placing the child in your home, or the first page of the most current year s tax return. In addition, the Center for Medicare and Medicaid Services requires the hospital to provide a social security number for each covered dependent. 6

Benefits Summary Long-Term Disability Full-time employees are provided disability insurance. Employees who become disabled for 90 days are provided a benefit of up to 60 percent of monthly salary (maximum benefit $15,000 per month), to age 65 provided they remain unable to work. Coverage begins the first of the month following 30 calendar days of employment. Life Insurance Full-time employees are provided life insurance equal to their annual salary rounded to the nearest thousand. Additional coverage for accidental death and dismemberment is provided. Full-time employees may also buy additional life insurance on themselves and their dependents at group rates. Coverage begins the first of the month following 30 calendar days of employment. Wellness Points Program This program includes employee wellness initiatives, on-site and telephonic health coaching, a health risk appraisal and biometric screenings. Employee Wellness Center The Employee Wellness Center provides employees, spouses/domestic partners, and adult children (ages 18 through 25) with convenient access to quality, affordable on-site health care, including primary, preventive and urgent care, as well as lab and pharmacy services. Flexible Spending Accounts On the first of the month following 30 calendar days of employment, full-time and part-time employees may participate in this program, which allows employees to pay dependent day care and out-of-pocket medical expenses with pre-tax dollars. Retirement Plan After two years of employment (minimum of 1,000 hours of service each year), Children s Mercy will begin making contributions to your Retirement Plan. Contributions are calculated based on your age plus your years of service. Contribution amounts range from 3 to 6 percent and are subject to federal salary limits. Contributions and earnings are tax-deferred, and you are immediately 100-percent vested. Various investment options are available. The plan is administered by TIAA. Tax-Deferred Annuity (TDA) You will be automatically enrolled to make a 3-percent contribution to a TDA effective your date of hire. You may increase your contribution to up to 100 percent of your salary, not to exceed IRS limits. Employees age 50 and older may defer an additional amount, per IRS limits. Employees who have two or more years of service will receive a matching contribution of up to 3-percent from Children s Mercy. To receive the full 3-percent match, you must make a 6-percent or greater contribution. Contributions and earnings are taxdeferred, and you are immediately 100-percent vested. Various investment options are available. The plan is administered by TIAA. Tuition Assistance Employees are eligible for tuition assistance after being employed for 90 days. When CM experiences critical hiring needs in particular areas of the hospital, certain aspects of the tuition assistance program may be enhanced to encourage employees to pursue particular fields of study. An addendum outlines which courses of study are targeted and will receive a higher annual maximum. For all majors/ courses of study that are not listed on the program addendum, the annual maximums are calculated depending on your status, and are as follows: Full time, weekend option full time and weekend option: $3,000 per calendar year Part-time benefits-eligible, part time: $1,500 per calendar year Back-up Care Options Backup Care Options provides backup adult or child care when an employee experiences a breakdown in caregiver arrangements. Healthy or mildly ill children or adults who depend on the employee as a primary caregiver qualify to receive care through this program. The adult family member does not have to live with the eligible employee or even in the same city to qualify. Full-time, part-time, part-time casual and weekend option employees of Children s Mercy may use this benefit. Additional Family Support Through Additional Family Support, you have access to online, self-serve and self-pay resources to search for babysitters and nannies for regular and weekend care (including children with special needs) and adult/elder caregivers; pet sitters, dog walkers and groomers; elder care resources, planning and referrals; and homework and household help. Tuition discounts at La Petite Academy are available. Family Illness Pay To assist employees during the time required to care for a family member with a serious health condition, the hospital offers Family Illness Pay to full-time and part-time employees upon employment. The pay is an amount equal to two scheduled work weeks (up to 80 hours) every 12 months. Pet Insurance All employees are able to enroll cats, dogs or even birds, reptiles and exotic pets in pet insurance at group preferred pricing. Three different plans are available. 7

Summary of Rights Para información en español, visite consumerfinance.gov/learnmore o escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552. A Summary of Your Rights Under the Fair Credit Reporting Act The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Here is a summary of your major rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552. You must be told if information in your file has been used against you. Anyone who uses a credit report or another type of consumer report to deny your application for credit, insurance, or employment or to take another adverse action against you must tell you, and must give you the name, address, and phone number of the agency that provided the information. You have the right to know what is in your file. You may request and obtain all the information about you in the files of a consumer reporting agency (your file disclosure ). You will be required to provide proper identification, which may include your Social Security number. In many cases, the disclosure will be free. You are entitled to a free file disclosure if: a person has taken adverse action against you because of information in your credit report; you are the victim of identity theft and place a fraud alert in your file; your file contains inaccurate information as a result of fraud; you are on public assistance; you are unemployed but expect to apply for employment within 60 days. In addition, all consumers are entitled to one free disclosure every 12 months upon request from each nationwide credit bureau and from nationwide specialty consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. You have the right to ask for a credit score. Credit scores are numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans, but you will have to pay for it. In some mortgage transactions, you will receive credit score information for free from the mortgage lender. Y ou have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous. See www. consumerfinance.gov/learnmore for an explanation of dispute procedures. Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate. C onsumer reporting agencies may not report outdated negative information. In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old. Access to your file is limited. A consumer reporting agency may provide information about you only to people with a valid need usually to consider an application with a creditor, insurer, employer, landlord, or other business. The FCRA specifies those with a valid need for access. You must give your consent for reports to be provided to employers. A consumer reporting agency may not give out information about you to your employer, or a potential employer, without your written consent given to the employer. Written consent generally is not required in the trucking industry. For more information, go to consumerfinance.gov/learnmore. You may limit prescreened offers of credit and insurance you get based on information in your credit report. Unsolicited prescreened offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address from the lists these offers are based on. You may opt out with the nationwide credit bureaus at 1-888-5-OPTOUT (1-888-567-8688). You may seek damages from violators. If a consumer reporting agency, or, in some cases, a user of consumer reports or a furnisher of information to a consumer reporting agency violates the FCRA, you may be able to sue in state or federal court. Identity theft victims and active duty military personnel have additional rights. For more information, visit consumerfinance.gov/learnmore. States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law. For more information, contact your state or local consumer protection agency or your state Attorney General. For information about your federal rights, contact: 8

A Summary of Your Rights Under the Fair Credit Reporting Act TYPE OF BUSINESS: 1.a. Banks, savings associations, and credit unions with total assets of over $10 billion and their affiliates b. Such affiliates that are not banks, savings associations, or credit unions also should list, in addition to the CFPB: 2. To the extent not included in item 1 above: a. National banks, federal savings associations, and federal branches and federal agencies of foreign banks b. State member banks, branches and agencies of foreign banks (other than federal branches, federal agencies, and Insured State Branches of Foreign Banks), commercial lending companies owned or controlled by foreign banks, and organizations operating under section 25 or 25A of the Federal Reserve Act c. Nonmember Insured Banks, Insured State Branches of Foreign Banks, and insured state savings associations d. Federal Credit Unions CONTACT: a. Consumer Financial Protection Bureau 1700 G Street, N.W. Washington, DC 20552 b. Federal Trade Commission: Consumer Response Center FCRA Washington, DC 20580 (877) 382-4357 a. Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 b. Federal Reserve Consumer Help Center P.O. Box. 1200 Minneapolis, MN 55480 c. FDIC Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106 d. National Credit Union Administration Office of Consumer Protection (OCP) Division of Consumer Compliance and Outreach (DCCO) 1775 Duke Street Alexandria, VA 22314 3. Air carriers Asst. General Counsel for Aviation Enforcement & Proceedings Aviation Consumer Protection Division Department of Transportation 1200 New Jersey Avenue, S.E. Washington, DC 20590 4. Creditors Subject to the Surface Transportation Board Office of Proceedings, Surface Transportation Board Department of Transportation 395 E Street, S.W. Washington, DC 20423 5. Creditors Subject to the Packers and Stockyards Act, 1921 Nearest Packers and Stockyards Administration area supervisor 6. Small Business Investment Companies Associate Deputy Administrator for Capital Access United States Small Business Administration 409 Third Street, S.W., 8th Floor Washington, DC 20416 7. Brokers and Dealers Securities and Exchange Commission 100 F Street, N.E. Washington, DC 20549 8. Federal Land Banks, Federal Land Bank Associations, Federal Intermediate Credit Banks, and Production Credit Associations 9. Retailers, Finance Companies, and All Other Creditors Not Listed Above Farm Credit Administration 1501 Farm Credit Drive McLean, VA 22102-5090 FTC Regional Office for region in which the creditor operates or Federal Trade Commission: Consumer Response Center FCRA Washington, DC 20580 (877) 382-4357 Children s Mercy Interview Packet - Updated 10/17 9