Date: 3 February 2015 Job Title : Recruitment & Retention Worker Department : BreastScreen Waitemata Northland (BSWN) Surgical & Ambulatory Services Location : Takapuna, North Shore, Auckland Direct Reports : Nil Functional with Relationships : Internal Customer Support (call centre and reception) Data (booking and scheduling) Primary Health Care Coordinator Data and Quality Manager Programme Manager Northland DHB Health Promotion External BSA eligible women BreastScreening Aotearoa (BSA) Lead Providers BSA Independent Service Providers (ISPs) Primary care (GP practices and PHOs) BSWN Regional Coordination Group (RCG) members Community organisations/groups Purpose : Reporting to the Programme manager, the purpose of this role is to provide general administration support in the area of recruitment and retention; and contribute to BSWN s targets of 70% equitable coverage for eligible populations. KEY TASKS General administration support. DESCRIPTION Inbound or outbound calling (enrolments, bookings, rescheduling) as required Provide secretariat support (including reports and Waitemata DHB -JOB DESCRIPTION - Recruitment and Retention Worker Page 1
Recruitment and retention activites with primary care. BSA promotion and education activities. presentations) to the RCG, and BSWN hosted meetings (recruitment and retention) General administration support (e.g. reception cover, filing) if required Prepare reports and / or presentations for combined BSA and NCSP quarterly meetings. To support the Primary Health Care Coordinator to: Scope out initiatives to help increase BSA coverage for priority women Data match with GPs / PHOs and maintain GP practice information spreadsheets Manage client data Provide support to services to priority women (e.g. transport, providing information about the BSA Programme and/or the BSWSN service) Manage and distribute current and appropriate BSA health promotion resources (Waitemata district) and information (e.g. BSWN Mobile Schedule) Data match with GPs / PHOs and maintain GP practice visit spreadsheets Invite eligible women to enrol and screen with BSWN Provide regular feedback / reports (RCG, GP practices etc), on data matching activities and screening results. Provide written annual updates to PHOs. Work with external groups (e.g. primary care, ISPs and community groups etc) to promote the BSA programme and BSWN service, raise screening awareness, and increase participation (new enrolments and 2 yearly screening) of priority women in the Waitemata district Providing priority women, community providers and primary care with current and appropriate BSA information and resources Educating priority women so they have the information they need to give informed consent to participate (enroll and screen) in the BSA programme Resourcing (staff and budget, if required) and coordinating health promotion / recruitment events across the Waitemata district Waitemata DHB -JOB DESCRIPTION - Recruitment and Retention Worker Page 2
Individual responsibility for Workplace Health and Safety under the Health and Safety in Employment Act 1992 Recruitment & Retention Worker Optimising visibility (i.e. media, radio, social media options, advertising etc) and opportunities to promote the BSA programme (e.g. community champions) and BSWN service (e.g. mobile sites) Promoting, enrolling and booking priority women to screen at BSWN clinics Company health and safety policies are read and understood and relevant procedures applied to their own work activities Workplace hazards are identified and reported, including self management of hazards where appropriate. Adheres to Waitemata District Health Boards 4 Organisational Values of: Every single person matters, whether a patient / client, family member or a staff member We see our work in health as a vocation and more than a job, We are aware of the suffering of these entrusted to our care. We are driven by a desire to relieve that suffering. This philosophy drives our caring approach and means we will strive to do everything we can to relieve suffering and promote wellness. We need to be connected with our community. We need to be connected within our organisation across disciplines and teams. This is to ensure care is seamless and integrated to achieve the best possible health outcomes for our patients/clients and their families. We seek continuous improvement in everything we do. We will become the national leader in health care delivery. Communicates and Works Co-operatively Is Committed to Learning Is Transparent Behaviour Demonstrated Actively looks for ways to collaborate with and assist others to improve the experience of the healthcare workforce, patients & their families and the community & Iwi. Proactively follows up development needs and learning opportunities for oneself and direct reports. Communicates openly and engages widely across the Waitemata DHB -JOB DESCRIPTION - Recruitment and Retention Worker Page 3
Is Customer Focused Works in Partnership to Reduce Inequality in Outcomes Improves health Prevents Harm VERIFICATION: Behaviour Demonstrated organisation. Enacts agreed decisions with integrity. Responds to people s needs appropriately and with effective results Identifies opportunities for innovation and improvement Works in a way that: Demonstrates awareness of partnership obligations under the Treaty of Waitangi. Shows sensitivity to cultural complexity in the workforce and patient population. Ensures service provision that does not vary because of peoples personal characteristics. Work practices show a concern for the promotion of health and well-being for self and others. Follows policies and guidelines designed to prevent harm. Acts to ensure the safety of themselves and others. Employee: Manager: Date: Review Date: Note: PERSON SPECIFICATION This job description forms part of an individual s contract of employment with WDHB and must be attached to that contract. Minimum Preferred Qualification Relevant tertiary health qualification preferably in health promotion, marketing or public health Has practical and/or recent work experience in health promotion and working in health and/or social service Relevant postgraduate qualification in health promotion or public health. Waitemata DHB -JOB DESCRIPTION - Recruitment and Retention Worker Page 4
environments Has a clean driving license. Experience Knowledge and experience of a health service environment Health promotion planning and evaluation experience Experience in media and communications Recent experience in health promotion/recruitment events or activities Experience in community development Computer literacy and data entry experience. Well established links and experience of working with organisations and communities in the Waitemata DHB areas. Relationships with primary health care including providers/practices, general practitioners, practice nurses and other health professionals Experience in social marketing Experience in project management Experience working with Maori and Pacific communities Experience in creating and monitoring systems and procedures, enhancing performance through process improvements. Skills, Knowledge, Behaviour Strong organisational skills The ability to work independently and be part of a multidisciplinary team Conceptual thinking with a strategic focus Understanding of the philosophy of screening programmes Understanding of health promotion evaluation Strong written and verbal communication skills Working knowledge of Excel Understanding of the implications of the Treaty of Waitangi for health services Positive attitude and solution focused approach. Understanding of strategies for targeting priority population groups Sound knowledge of theories and principles of health promotion Experience in working in a health team to plan and deliver health promotion activities Working knowledge of Medtec programmes Demonstrated ability to think strategically Strong relationship management skills. Waitemata DHB -JOB DESCRIPTION - Recruitment and Retention Worker Page 5