CALAM Training Ltd - NTIS #30002 Orgalilisatill details Registratin expiry 29 September 2010 Principal address 38 Canterbury Rad, KIRWAN QLD 4817 RTO cntact Mr Rd Bullpitt Phne number 0747238522 Cre clients are fee fr service individuals that are part f the Queensland Baptist Church cmmunity. Delivery is face t face and sme distance learning. The rganisatin is nt receiving any gvernment funding. The rganisatin is nt engaged in any partnership arrangements fr the delivery and assessment f qualificatins within its scpe f registratin. Operatins Apprximate number f cmpletins in past year per qualificatin/curse: TAA40104-3, 30664QLD - 82, 30771QLD - 5, 30573QLD - O. Apprximate number f current enrlments per qualificatin/curse: TAA40104-16, 30664QLD - 96, 30771QLD - 11, 30573QLD - 2. Nte: sme f the cmpletins appear small; hwever, all qualificatins/curses are cmpleted ver a perid f ne t tw years and therefre enrlment numbers are always larger than cmpletin numbers. Audit team Lead auditr Jane Cnnellan Auditr/s n/a Phne 0732354091 Adviser/s n/a E-mail Jane.cnnellan@deta.gld.gv.au Observer/s n/a Audit detail s, -.~ Reasn/s fr audit Renewal Audit date/s 29 July Audit number/s 30002-17 Standards audited 1.1, 1.2, 1.4, 1.5, 2.2, 3.2, 3.4. Audit utcme n day f audit Cmpliant 0 Minr nn-cmpliance IZI Significant nn-cmpliance 0 Critical nn-cmpliance 0 Rectificatin received 29 July 2010 Audit utcme fllwing rectificatin Cmpliant IZI Minr nn-cmpliance 0 Significant nn-cmpliance Critical nn-cmpliance 0 Other audit ntes Feeus f audit The rganisatin rectified the minr nn-cmpliance n the day f the audit. Element 3.4 was reviewed as it was identified that the rganisatin's statement f attainment template included an inaccurate statement. Cde Qualificatin I Curse I Unit title Regulated Delivery venues TAA40104 Certificate IV in Training and Assessment 0 Twnsville and Brisbane Page 1 f 5 ~ Queensland Gvernment
30664QLD Certificate IV in Teaching Cnversatinal English 0 Twnsville and Brisbane 30771QLD Certificate III in Christian Ministry and Thelgy 0 Twnsville 30573QLD Diplma f Relatinship Cunselling 0 Brisbane Imtervi,eweels {time!.psitim~ Mr Rd Bullpitt - Principal, Stan Slmn - Deputy Principal (Twnsville), Sarah Thmas - Administratr Disclaimer: The Department f Educatin and Training cllects the infrmatin n this frm as part f the audit f registered training rganisatins under the AQTF. Only authrised gvernment fficers r cntracted persnnel have access t this infrmatin. Yur persnal infrmatin will nt be disclsed t any ther third party withut yur cnsent, unless authrised r required by law, in accrdance with the Infrmatin Privacy Act 2009. Standard 1: TtI:.eRTO prvides qualiity traill1,i'n(gand assessment acrss au f its 'perati,:m,s Elements 1.1 T~~RIQ ~(?II~~t~,?~9Iy~~sC1~9C1~t~g ~~I~ya~t9?tCl f~r ~.~ti~u..u.~ if!1pr~y~f!1~~t(?ftrcli~i~g C1~gC1~~~~~f!1~~t: """'",""",,"',""'" J8L 1.2 Strategies fr training and assessment meet the requirements f the relevant Training Package r accredited curse and are ~ g(:)y(:)l.p~q i~ ~(?~~u.ltclti()~\'iit~ i~9u.~!ry~tcl~~q.l<j(:)r~ 1.3 Staff, facilities, equipment and training and assessment materials used by the RTO are cnsistent with the requirements f the TrCli~i~gPCl~~Clg~() Clggr(:)9it~g g.u.r.~(:) Cl~<J t~(:)riq'~()\'i~trcli~i~gcl~<jc1~~(:)~~~(:)~t ~trclt(:)gi(:)~:, 1.4 Training and assessment is delivered by trainers and assessrs wh: a) have the necessary training and assessment cmpetencies as determined by the Natinal Quality Cuncilr its successrs b) have the relevant vcatinal cmpetencies at least t the level being delivered r assessed, and c) can demnstrate current industry skills directly relevant t the training/assessment being undertaken, and d) cntinue t develp their Vcatinal Educatin and Training (VET) knwledge and skills as well as their industry currency and J~C1i~(:)r!Cl~s(:)~~()r ~.~p(:)t(:)ng(:):,1,5 Assessment, including Recgnitin f Prir Learning (RPL): a) meets the requirements f the relevant Training Package r accredited curse b) is cnducted in accrdance with the principles f assessment and the rules f evidence c) meets wrkplace and, where relevant, regulatry requirements d) is systematically validated, Audit limdimgs At time f audit: D Cmpliant ~ Nt Cmpliant Fllwing rectificatin received29/07/10: ~ Cmpliant D Nt Cmpliant Findings: The rganisatin cllects, analyses and acts n data, regarding training and assessment, which is gathered frm a number f surces. Surces include: quality indicatr questinnaires, the rganisatin's wn evaluatin tl and verbal feedback frm churches within the cmmunity. The Principal is very active within industry. He meets at least frtnightly with church representatives. The Principal was heavily invlved in the develpment f the accredited curses. The rganisatin has dcumented training and assessment strategies. The electrnic versins f the strategies include links t emails and minutes f meetings regarding industry cnsultatin. The rganisatin has three fulltime paid trainers. Additinally, arund 70 vlunteer trainers have been prfiled t prvide training and assessment as required. Trainers/assessrs are generally pastrs, cunsellrs r scial wrkers that are invlved within the Queensland Baptist Church cmmunity. This allws the trainers t maintain their vcatinal currency. Mst trainers h?y~r.~~~~~iy~p9t?9~qt9!h~taa49194 ()T?r~~~Tr~Q~IY~9r.~i~g th~it~c3y~hr.()~gh!h~g()~t?~:th~?tc3~pr()m~t~l1'lpl?~~? Page 2 f 5 equeensland Gvernment
include evidence t supprt prfessinal develpment in the trainers/assessrs vcatinal areas and in training and assessment. The Principal meets with every trainer at least three times a year. TAA401 04 Certificate IV in Training and Assessment TAAASS402C Assess cmpetence TAADEL4048 Facilitate wrk-based learning The rganisatin purchased Tlbx resurces fr the training and assessment ftaa40104 Certificate IV in Training and Assessment. A review by the rganisatin identified that gaps existed with the assessment tls. Additinal assessment activities were develped t clse the gaps. The rganisatin liked the electrnic Tlbx frmat and chse t uplad a range f its resurces fr its ther curses t the electrnic frmat. 30771QLD Certificate III in Christian Ministry and Thelgy CMT004 Identifies new thelgical insights CMT006 Cmmunicates thelgv in everyday language The delivery f this qualificatin is brken int a number f mdules/tpics with its wn set f assessment activities. Additinally, a textbk with activities is required t be cmpleted. The assessment tls address the unit f cmpetency requirements and are supprted by a marking guide. 30664QLD Certificate IV in Teaching Cnversatinal English TCE4158 Manage language training activities TCE4188 Identify language difficulties and crrect errrs The assessment tls cnsisted f a test and a teaching prtfli that include evidence f the students cnducting a range f teaching sessins. The assessment tls appeared t address the unit requirements. 30573QLD Diplma f Relatinship Cunselling Q8CRC2A Facilitate the familv life cvcle in a training envirnment Q8CRC4A Applv relatinship cunselling skills in a training envirnment The assessment f this qualificatin is highly integrated. The link between the assessment tls and the units f cmpetency requirements was nt immediately bvius. The auditr had t ask targeted questins relating t the units requirements and be led thrugh the assessment activities by the trainer/assessr wh identified where she believed the assessment requirements were being addressed. The trainer/assessr was cnfident all requirements were being addressed and culd prvide a respnse t all questins asked by the auditr. Additinally, the trainer/assessr stated the assessment recrds f a number f students had been mderated and cnsistent decisins were being made by all trainers/assessrs f the accredited curse. Nn-cmpliances: 30664QLD Certificate IV in Teaching Cnversatinal English TCE4158 Manage language training activities TCE4188 Identify language difficulties and crrect errrs A review f cmpleted students wrk identified that the assessment tls n file were ld versins f assessment tls that did nt sufficiently recrd evidence t supprt that all unit requirements were addressed. The current set f master tls that were reviewed (refer abve) address the unit requirements and therefre rectificatin evidence is nt required. Implicatins fr training/assessment quality: The gaps in the previus set f assessment tls relate t the recrding f assessment judgements. It is likely that the assessment prcess/activities ensured the students were required t perfrm an apprpriate range f tasks; hwever, the assessment tls that were used did nt recrd sufficient evidence t demnstrate an assessr had made a judgement regarding all units f cmpetency requirements. The recrding gaps may have had a minr r n impact n the quality f assessment utcmes. Rectificatin evidence required: All identified nn-cmpliances related t past recrds fr which the rganisatin had pr-actively rectified thrugh the develpment and implementatin f new and imprved materials. N further rectificatin evidence is required. Str.engtlils ~,.,,' ", Page 3 f 5 equeensland Gvernment
Nil identified. - OI),plitl!lAities fcijj IIitlPl't,ememt " Fr TAAASS402C Assess cmpetence the assessment instructins did nt clearly state that 'at least ne assessment must include cnsideratin f reasnable adjustment and the reasns fr decisins and apprach'; hwever, this was cvered in ne f the ther assessment units. S far all students have cmpleted all three assessment units and therefre have been assessed n reasnable adjustment. The rganisatin identified that it wuld make this reference clearer in the new TAE assessment prduct. It is suggested that the rganisatin review the assessment tls fr all units in 305730LD Diplma f Relatinship Cunselling and 306640LD Certificate IV in Teaching Cnversatinal English against the units requirements and ppulate the mapping dcument that is used fr the TAA40104 Certificate IV in Training and Assessment and 307710LD Certificate III in Christian Ministry and Thelgy. This will ensure cnsistency in assessment prcesses and may result in imprvements in the clarity f the assessment instructins, activities and purpse. Standard 2: The. RTO adheres t principles f access and equiity and maximises tl!tcmes fr its cuents Elements 2.1 T~.~..I3IQ..~~t?qli~~.~.~..t.~.~n..~.~.9.~..g.f..~.I.i.~.~.t~.!?~.d.9.~liy~.r~.~.r"i.~.~.~ tcl..r11~.~.t.t.~.~~l3n..~~.d..~.:... 0 2.2 T~~RI9..~()n..ti~~Cl~~ly..ir11.PECl"~~...~.li.~.~t..~.~ryi~~.~..qY..~ClIIl3~ti.~g!...?~?ly.~in.g...?n.d.?~ti.~g..Cl.~... r~i~y?n.t..d.?t?................. ~... 2.3 Befre clients enrl r enter int an agreement, the RTO infrms them abut the training, assessment and supprt services t be prclyi9~d.,?~d.?qcl9tt~~ir rig~t~?n.d.clqlig?ti()n.~. 2.4 Emplyers and ther parties wh cntribute t each learner's training and assessment are engaged in the develpment, delivery and r11cln.itclrin.g()ftr?i~ing?nd.?~~~~~r11l3n.t... 2.5 ~~?rn.~r~rl3~~iy~tr?in.ing,?~~~~~r11~n.t?n.d.~~p.p()~~~ryi~~~t~?\ r11~~\ \~~i~ind.iyi9~?1n.~~d.~: 2.6 ~l3?r~~r~~?y~tir11~ly?~~~~~tcl~~~r~n.t?~d.?~~l!r?t~rl3~()rd.~()ft~~irp?~i~ip?tig~?n.d.p~()gr~~~: 0 2.7 The RTO prvides apprpriate rnechanisrnsand services fr learners t have cmplaints and appeals addressed efficiently and effectively. AliJdit ~ilildil!1gs At time f audit:.~ Cmpliant D Nt cmpliant Findings: The rganisatin is using the quality indicatr questinnaires and its wn evaluatin tls t gather feedback regarding client services. Fllwing feedback, ne f the curses has been altered frm night classes t anther frmat that better suits its client grup. Stllengtlils Nil identified. OppCi)Ail:llli~iesf(l)r Im~liyell1ilemt Nil identified. II. 3.1 T~.~RI9'~.r11?n.?g~r11.~.n.tClfit~gp~r?t.i.()~.~ ~n..~.~.~~~ ~li.~.n..t~je".~.~.iy.~ \.~. ~.~.ryi~l3~ d..~t?i.i.~.<j..i.n...t.h.~.i.r?ge~~r11~n.t.."'!it~t.h.~riq 0 3.2 T~~RI9 ~~~~?~y~t~r11?\i~?~d.~cln.ti~~cll!~ir11pr()y~r11~~t?pp~()?~h \() th~ r11?n.?g~r11e".n.t()f()p~r?ti()n.~: t8.l 3.3 The RTO mnitrs training and/r assessment services prvided n its behalf t ensure that it cmplies with all aspects f the AQTF ~~~l3~ti?1g()~diti()n.~?n.d.$t?~d.?~9~f()r g()nti~~in.gr~gi~te?ti()n..... ~" 3.4 The RTO mana es recrds t ensure their accurac and inte rit. At time f audit: D Cmpliant ~ Nt Cmpliant Fllwing rectificatin received 29/07/10: ~ Cmpliant D Nt Cmpliant Page40f5 equeenslandgvernmenl
Findings: The rganisatin demnstrated that its management system is suitable fr the scpe and scale f its peratins, It was clear that staff knw and meet their respnsibilities fr implementing the system and that the system is systematically mnitred and imprved, Nn-cmpliances: The statement f attainment prvided included the qualificatin statement instead f the wrding: 'This Statement f Attainment is recgnised within the Australian Qualificatins Framewrk', It was nted the rganisatin amended the statement f attainment n the day f the audit t include the apprpriate wrding, Rectificatin evidence required: All identified nn-cmpliance was rectified during the audit. N further evidence is required, Page 5 f 5 equeensland Gvernment