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Cognitive workload Collect feedback Context of use Cost benefit analysis Evaluate existing system Evaluate prototype Evaluate working system Expert evaluation Feedback in use Field study Focus groups Functionality matrix ti Instructional ti systems design ISO 9241 applicability workshop ISO 9241 software conformity assessment Maturity assessment MUSiC methods (Measuring the Usability of Systems in Context) Observe users Parallel design Performance Measurement Method Planning usability QUIS user interface questionnaire Requirements for usability bl Satisfaction Scenarios Stakeholder meeting Storyboarding Style guides SUMI attitude questionnaire SUS attitude questionnaire Task allocation Task analysis Task scenarios Test existing system Usability assurance Usability context analysis Usability maturity model Usability planning Usability requirements Usability testing Video prototyping Web site design Wizard-of-Oz prototyping Forum Virium Helsinki 4
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We create customer need driven, internationally competitive digital services in the Helsinki metropolitan region in collaboration between companies, public sector and citizens. public sector and citizens. Forum Virium Helsinki mission 17.9.2009 Forum Virium Helsinki 7
SME partnership program Forum Virium Helsinki 8
Five project areas TRAFFIC LEARNING WELLBEING MEDIA INNO OVATIO ON CO OMMU UNITIE ES 17.9.2009 Forum Virium Helsinki
Connected Day daycare center photo diary FULL - Ubiquitous Helsinki HITS Helsinki Intelligent Traffic Services Forum Virium Helsinki past projects 17.9.2009 Forum Virium Helsinki
17.9.2009 Forum Virium Helsinki finnish mobile TV
ESC Host City Helsinki Forum Virium Helsinki 12
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Peoples asses Society s ass How to save our asses? Forum Virium Helsinki 15
Service Paradigm Shift is Critical for the Success of Developed Countries Need: Environment: Paradigm Shift of Services and Service Structures Real User and developer communities Living Labs Method: User and Demand Driven Innovation Resources: PPP & Innovative Public Procurement From Projects to Systemic Processes Forum Virium Helsinki 16
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shoshin Forum Virium Helsinki 18
X-rays will prove to be a hoax. Lord Kelvin, President of the Royal Society, 1883. This telephone has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us. A memo at Western Union, 1878 Flight by machines heavier than air is unpractical and insignificant, if not utterly impossible. Simon Newcomb There is no reason anyone would want a computer in their home. Ken Olson, president, chairman and founder of DEC, 1977. The horse is here to stay but the automobile is only a novelty a fad. The president of the Michigan Savings Bank advising Henry Ford s lawyer, 1903 17.9.2009 Forum Virium Helsinki
Agile, design thinking led approach Human centric approach empathy Holistic thinking Courage and experimentation Test environments and prototypes Multidisciplinary groups Networked communities Small and large projects Iterative processes Forum Virium Helsinki 20
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Age of Kiva: 3 years Value of all loans: $62,696,435, Number of Kiva Lenders: 457,405 Number of loans: 89,748 Percentage to women : 77.93% Number of Kiva Field Partners: 95 Number of countries: 44 Forum Virium Helsinki 22
17.9.2009 Forum Virium Helsinki Greater Helsinki Promotion / Helsinki Living Lab 23
Healthy Helsinki Wellbeing Living Lab PROMOTING HEALTH Large-scale Living ing Lab program. A comprehensive approach to the challenges in health promotion. One, holistic, market and customer oriented approach. REGAINING HEALTH
Herttoniemi e area 26000 people Snapshot of Helsinki Homes Business Old & young 2 metro stations 2 sports centres 4 schools 2 libraries 2 major shopping centres 25
Challenges Lack of shoshin Risk avoidance (on both sides) Inter-sectoral collaboration silo organisations Different expectations Decision making speed & decision making models Appliance of public procurement regulations Service platform operator roles
Possibilities Cross-sectoral and public-private innovation process development Innovation in public services Models to turn innovation pilots into working practices Innovative public procurement pilot projects Service platform piloting Partnering with other regions to create international i cases
Public sector competitiveness boost User driven approach for service development Public private development platforms built on open standards Innovative procurement as the motor of innovation How to save our asses? Forum Virium Helsinki 28
Thank you! www.forumvirium.fi fi www.helsinkilivinglab.fi jarmo.eskelinen@forumvirium.fi Forum Virium Helsinki 29
Peoples asses Society s ass How to save our asses? Forum Virium Helsinki 30
Service Paradigm Shift is Critical for the Success of Developed Countries Need: Environment: Paradigm Shift of Services and Service Structures Real User and developer communities Living Labs Method: User and Demand Driven Innovation Resources: PPP & Innovative Public Procurement From Projects to Systemic Processes Forum Virium Helsinki 31
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shoshin Forum Virium Helsinki 33
X-rays will prove to be a hoax. Lord Kelvin, President of the Royal Society, 1883. This telephone has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us. A memo at Western Union, 1878 Flight by machines heavier than air is unpractical and insignificant, if not utterly impossible. Simon Newcomb There is no reason anyone would want a computer in their home. Ken Olson, president, chairman and founder of DEC, 1977. The horse is here to stay but the automobile is only a novelty a fad. The president of the Michigan Savings Bank advising Henry Ford s lawyer, 1903 Forum Virium Helsinki 34
Agile, design thinking led approach Human centric approach empathy Holistic thinking Courage and experimentation Test environments and prototypes Multidisciplinary groups Networked communities Small and large projects Iterative processes Forum Virium Helsinki 35
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Age of Kiva: 3 years Value of all loans: $62,696,435, Number of Kiva Lenders: 457,405 Number of loans: 89,748 Percentage to women : 77.93% Number of Kiva Field Partners: 95 Number of countries: 44 Forum Virium Helsinki 37
38 Forum Virium Helsinki Greater Helsinki Promotion / Helsinki Living Lab
Healthy Helsinki Wellbeing Living Lab PROMOTING HEALTH REGAINING HEALTH Forum Virium Helsinki Large-scale Living Lab program. A comprehensive approach to the challenges in health promotion. One, holistic, market and customer oriented approach. 39
Herttoniemi e area 26000 people Snapshot of Helsinki Homes Business Old & young 2 metro stations 2 sports centres 4 schools 2 libraries 2 major shopping centres 40 Forum Virium Helsinki 40
Lack of shoshin Risk avoidance (on both sides) Inter-sectoral collaboration silo organisations Different expectations Decision making speed & decision making models Appliance of public procurement regulations Service platform operator roles Challenges Forum Virium Helsinki 41
Cross-sectoral sectoral and public-private private innovation process Possibilities development Innovation in public services Models to turn innovation pilots into working practices Innovative public procurement pilot projects Service platform piloting Partnering with other regions to create international cases Forum Virium Helsinki 42
Public sector competitiveness i boost User driven approach for service development Public private development platforms built on open standards Innovative procurement as the motor of innovation How to save our asses? Forum Virium Helsinki 43
Thank you! www.forumvirium.fi fi www.helsinkilivinglab.fi jarmo.eskelinen@forumvirium.fi Forum Virium Helsinki 44
Aging population Longer lives Poor efficiency p y g Top-down way of working We care a lot Forum Virium Helsinki 45
Peoples asses Society s ass How to save our asses? Forum Virium Helsinki 46
Service Paradigm Shift is Critical for the Success of Developed Countries Need: Environment: Paradigm Shift of Services and Service Structures Real User and developer communities Living Labs Method: User and Demand Driven Innovation Resources: PPP & Innovative Public Procurement From Projects to Systemic Processes 17.9.2009 Forum Virium Helsinki
shoshin 17.9.2009 Forum Virium Helsinki
X-rays will prove to be a hoax. Lord Kelvin, President of the Royal Society, 1883. This telephone has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us. A memo at Western Union, 1878 Flight by machines heavier than air is unpractical and insignificant, if not utterly impossible. Simon Newcomb There is no reason anyone would want a computer in their home. Ken Olson, president, chairman and founder of DEC, 1977. The horse is here to stay but the automobile is only a novelty a fad. The president of the Michigan Savings Bank advising Henry Ford s lawyer, 1903 17.9.2009 Forum Virium Helsinki
The challenges in raising competitiveness with digitalization are not technology, data security, customers ability to accept the new services or the required investments but the directors ability to produce and communicate the sense of direction in the digitalization process, and the general renewal potential of the organization. Source: Mikko Luoma Forum Virium Helsinki 50
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Age of Kiva: 3 years Value of all loans: $62,696,435, Number of Kiva Lenders: 457,405 Number of loans: 89,748 Percentage to women : 77.93% Number of Kiva Field Partners: 95 Number of countries: 44 Forum Virium Helsinki 53
17.9.2009 Forum Virium Helsinki Greater Helsinki Promotion / Helsinki Living Lab 54
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From Research Labs to Living Labs Research Laboratories R&D Laboratories Living Labs Area University Company User Separate universities Universities & industry Universities, industry, public sector & users Basic Research Research & Development User-Driveness 17.9.2009 Forum Virium Helsinki 56
Forum Virium Helsinki Pasila, Helsinki RFID Lab Finland Aviapolis, Vantaa Well Life Center Espoo Kustaankartano retirement center Oulunkylä, Helsinki 17.9.2009 Forum Virium Helsinki Herttoniemi Healthy Helsinki Helsinki Arabianranta Arabianranta- Kumpula, Helsinki 57
Helsinki Living Lab Funnel USERS needs & desires EN NABLERS DE EVELOPERS cases & projects UTILIZERS
Healthy Helsinki Wellbeing Living Lab PROMOTING HEALTH Large-scale Living ing Lab program. A comprehensive approach to the challenges in health promotion. One, holistic, market and customer oriented approach. REGAINING HEALTH
Herttoniemi e area 26000 people Snapshot of Helsinki Homes Business Old & young 60
Stakeholders FORUM VIRIUM HELSINKI Ministries Companies: Third sector: City of Helsinki: Elisa Local inhabitants Healthcare TietoEnator Patient Social services Logica organisations Education Nokia Sport clubs Sports Local services Health promoting etc. organisations NEW SERVICE AND BUSINESS INNOVATIONS
Three basic orientations 1. Focusing on health promotion 2. Increasing personal responsibility and offering new possibilities for individual activity 3. Implementing digital services and well-being technologies efficiently in large scale
The effectiveness of the objectives will become reality through h concrete goals STRATEGIC GOALS INDICATIVE GOALS ACTIONS 1. Diminishing diseases in different 1. Changes in exercise, nutrition and Prioritized and scheduled activities age cohorts risk behaviour (projects): 2. Increasing the subjective 2. Changes in subjective perceptions of City organisations perceptions of health and well- health and well-being, in trust to Companies being 3. Narrowing the gap in health between different segments 4. Cutting the growth of health care costs environment and social bonding 3. Proactive health behaviour 4. Increased use of digital services 5. Increased use of well-being technologies 3rd sector Joint ventures
The four stages of the program Expansion 1/2011 Helsinki Finland International Implementation 10/2009 12/2010 Development 12/2007 12/2009 Preparation 2 11/2007
Solutions are needed in three substance areas and in one enabling area 1. Improving the cooperation between the city organisations 2. Creating new service concepts 3. Improving the availability of service 4. Creating the shared development platforms 65
Challenges Different expectations Inter-sectoral collaboration silo organisations Decision making speed & decision making models Appliance of public procurement regulations Service platform operator roles
Possibilities Partnering with other regions to create international cases Public procurement pilot projects Service platform piloting Cross-sectoral and public-private i innovation process development innovation in public services
Agile, design thinking led approach Human centric approach empathy Holistic thinking Courage and experimentation Test environments and prototypes Multidisciplinary groups Networked communities Small and large projects Iterative processes Forum Virium Helsinki 68
Thank you! www.forumvirium.fi fi www.helsinkilivinglab.fi jarmo.eskelinen@forumvirium.fi Forum Virium Helsinki 69