Date: June 2017 Job Title : Security Coordinator Department : Hospital Operations Location : Based at North Shore and Waitakere Hospital but inclusion of all sectors of WDHB as required Reporting To : Security Manager Direct Reports : Security Supervisor Functional Relationships with : Internal All WDHB staff, clinical and non clinical. External Contractors Patients Visitors External Agencies Our Purpose, Values and Standards At the heart of Waitemata DHB is our promise of better care for everyone. This promise statement is the articulation of our three-fold purpose to: 1. promote wellness, 2. prevent, cure and ameliorate ill health and 3. relieve the suffering of those entrusted to our care. At the heart of our values is the need for all of us to reflect on the intrinsic dignity of every single person that enters our care. It is a privilege to be able to care for patients, whānau and our community, a privilege that is sometimes overlooked in our day to day work. Our standards and behaviours serve as a reminder to us all about how we are with our patients and with each other. Waitemata District Health Board -JOB DESCRIPTION - Security Officer June 2016 Page 1
Purpose of the role : To maintain a safe environment for all persons and property on specified Waitemata Health sites by the provision of security services. KEY TASKS Prevent or minimise threat to the safety of all persons and property on specified sites. EXPECTED OUTCOMES Deter, detect and respond to threats posed by accidents, human behaviour, theft, burglary, damage, fraud, leaks, spillage, contamination, flood, fire or disasters and any other incident. Ensure confidentiality of information in line with WDHB policy and legal enactments. Liaise with staff and establish lines of communication. Instruct, educate and enforce policies and protocols relating to security, safety and general wellbeing of the company, its staff and clientele Respond to all security incidents and emergency situations Respond to and manage violent and aggressive situations, people using approved WDHB procedures and techniques Operate security systems as required Operate Gallagher system at approved level Liaise with Occupational Health and Safety Staff, Fire, Policies and disaster organizations in the identification and dealing with relevant hazards Patrolling buildings, car parks and sites owned or occupied by WDHB to ensure a safe environment for staff, visitors and clients. Operate CCTV system at approved level Operate other security systems as required Attend briefings, lectures, educational programs and exercises relating to security and risk situations as directed. Identifying and reporting hazards, damage and incidents. Work rostered shifts as required over a 24 hour period. Record and report incidents as directed. Respond to alarms, alerts and requests by staff or visitors promptly. Take in to safekeeping and report found property, record and report lost property. Secure doors, windows and apertures as directed. Maintain all reports, logs and written communications in a neat and orderly fashion. Wear uniform as required and directed by WDHB. Maintain issued equipment and report faults promptly. Undertake training and study courses as Waitemata District Health Board -JOB DESCRIPTION - Security Officer June 2016 Page 2
KEY TASKS EXPECTED OUTCOMES required by WDHB Undertake and perform site instructions issued and updated as required by WDHB. Patrol the grounds and buildings of the WDHB and report any incidents to the Supervisor. Statutory & Treaty of Waitangi obligations Ensures the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. To recognise individual responsibility for workplace Health & Safety under the Health and Safety at Work Act 2015 Shows sensitivity to cultural complexity in the workforce and patient population Contribute to a safe and healthy workplace at WDHB by: All Level Managers Following, implementing, monitoring & ensuring compliance with all H&S policies & processes Timely escalation of issues to Risk Register as required Planning, organising & managing H&S activities directed at preventing harm & promoting wellbeing in the workplace Ensuring a safe working environment & safe working practices through the Safe Way of Working H&S system Early and accurate reporting of incidents at work and raising issues of concern when identified. Contribute to a safe and healthy workplace at WDHB by: All Employees Following & complying with H&S policies & processes & applying them to their own work activities, including using/wearing Personal Protective Equipment as required. Participating in activities directed at preventing harm & promoting well-being in the workplace Identifying, reporting & self-managing hazards where appropriate Early and accurate reporting of incidents at work and raising issues of concern when identified. Waitemata District Health Board -JOB DESCRIPTION - Security Officer June 2016 Page 3
PERSON SPECIFICATION POSITION TITLE: Security Officer Minimum Preferred Qualification Preferred NZ National Certificates in Security. Has Certificate of Approval to operate as a Security Officer Experience 12 months experience as a Security officer Appropriate life skills and relevant experience 12 months security work, with references Skills/Knowledge/Behaviour Clean and current NZ driver s license, proof required. Ability to understand multicultural customs and issues. Ability to communicate clearly and to understand and execute instructions. Ability to write clear incident reports, make written statements and keep registers and records. Ability to deal with routine matters competently and in accordance with standard procedures and instructions. Identify situations where help is required and to know who or where to obtain help promptly. Courteous, considerate, helpful, tactful and efficient in dealing with others and to be decisive and firm when this is required. Be alert at all times on duty with attention to detail and awareness of any security risk situations. Maintain calm and controlled in Conflict situations and exercise self-discipline and appropriate judgment in relation to others. Maintain a smart appearance at all times, clean and neatly dressed in accordance with the Ability to operate modern security technology, ie: cameras, radios, pagers, electronic locking apparatus and basic computer systems. A knowledge of the Treaty of Waitangi and it s partnership obligations. A practical basic knowledge of the law. Waitemata District Health Board -JOB DESCRIPTION - Security Officer June 2016 Page 4
uniform specifications at WDHB. Jewellery and accessories to be discreet. A good degree of physical fitness is required due to the nature of the role. Must satisfactorily complete the Vulnerable Childrens Act vetting procedure. Waitemata District Health Board -JOB DESCRIPTION - Security Officer June 2016 Page 5