Operations Manager and Director of Nursing, North INFORMATION PACK CONTENTS: Selection Criteria (please address in a cover letter) & How to Apply Context and Scope HammondCare s Motivation, Mission and (our core values) Selection Criteria Please briefly address each criterion individually in a cover letter bullet points or short paragraphs are OK 1. Commitment to engage and align with HammondCare s Christian Mission, Motivation and. 2. Tertiary qualifications in Management and demonstrated experience and competencies in Healthcare Management. 3. Related tertiary qualifications or experience in Health specialties. 4. Registered Nurse List A with current Registration under the NSW Nurses Registration Board. 5. Capacity to provide high-level leadership in a changing environment. 6. High-level competencies in leading the Nursing and Patient Care Services preferably within Palliative and/or Rehabilitation and/or Older People s Mental health and/or Aged Care environments. 7. Demonstrated management competence in, Strategic Planning, Organisation Management, Human Resources, External Relations, stakeholder engagement and Service Provision. 8. Demonstrated comprehensive knowledge of the Health and Aged Care Sectors including funding and policy protocols, accreditation and industrial legislation. 9. Comprehensive experience in coordinating a flexible, multi-skilled team environment with advanced interpersonal, communications and customer service skills. 10. Experience managing a team of skilled professionals. 11. Experienced in operating effectively in a multi-site environment. 12. A current drivers licence and safe driving record. Willingness to travel between HammondCare s sites and services. 13. Strong administrative and computer skills. 14. Ability to work independently and as part of a team. 15. Empathy and patience. Additional Information to be provided with Application (information treated in the strictest confidence) 1. Do you have any medical condition/illness, which would prevent or hinder you from performing the work you have applied for? If YES, please give details (including dates). 2. Were you born in Australia? If NO, please give details of your citizenship, permanent residency or working visa (include copy of relevant documentation). 3. HammondCare recommends that workers continue to be made aware of the recommendations with regards to immunisation against Hepatitis B and Influenza as advised by the Department of Health. Although not compulsory, it is recommended that all workers know their vaccination and immunity (serology) status. How to Apply Please email your resume and a covering letter addressing the above essential and desirable selection criteria to: Attention: Operations Manager and Director of Nursing, North Email: recruitment@hammond.com.au
Context and Scope HammondCare is an independent Christian charity that exists to improve quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence based best practice in its services and we provide these services through sub-acute hospitals, home care, and residential aged care. Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles. The role of the Operations Manager and Director of Nursing, North works within the Mission and of HammondCare to ensure operational performance of the sub-acute services within the area of responsibility and accountability. This role works with the General Manager, HammondCare Health to plan the delivery of care services and is accountable for ensuring that all aspects of operations achieve expected outcomes in accordance with the organisation s Future Directions. This role is also responsible for driving the strategic direction of nursing services and fostering the professional development of nursing staff. The breadth of this role requires a strong level of business acumen, people leadership skills and the ability to delegate responsibilities to others. This role allocates resources and makes a wide range of decisions that appropriately balance patient, client, staff and organisational outcomes. As a senior executive within HammondCare Health, this role is expected to provide a strong behavioural role model for others and to ensure the delivery of HammondCare s services in line with its Mission, Purpose and Values. The essence of this role: Establish overall direction and priorities, coordinating the efficient management of staff and volunteers within areas of responsibility in accordance with the Mission, Motivation and of HammondCare Provide operational management, leadership and coaching to senior Nursing, Allied Health and Medical teams, casual pool and agency nurses, administration staff, and domestic services. Support clinical leadership and business development of Palliative Care Services, Rehabilitation Services, Older People s Mental Health (OPMH), and Pain services Ensure the performance of staff and volunteers is provided at the highest standards of care to improve quality of life of patients Proactively consider ways to develop services. Managing the hospitals efficiently implementing process improvements and change when needed Initiate, lead and manage functions or projects as delegated or approved by the General Manager with a particular focus on establishing our differentiated services in line with Future Directions. Key Responsibilities 1.0 Leading and establishing a culture within the hospitals that aligns to HammondCare s Mission and principles of care. Lives the Mission leadership Actively develops and promotes the desired culture of HCH in line with HC s Mission. Articulates HC s principles of care and quality frameworks for
2.0 Strategic Planning with a particular focus on establishing our differentiated services in line with Future Directions Actively involved in the formulation of service development plans; articulation of management philosophy; development of strategic and operational policies and procedures for the overall management of allocated HCH sites. Support the General Manager in the development and implementation of the strategic direction of HCH services, actively participate and engage in policy decision making and operational implementation of Future Directions. Actively lead and provide support to others in establishing methods for implementing the principles of Continuous Quality Improvement. Establish an environment, which facilitates and promotes a culture of organisational learning and continuous improvement. Lead services in Palliative Care, Rehabilitation Services and Older People s Mental Health. Ensure the alignment of theory, principles of care, protocols and procedures with professional standards. Works effectively with others approaches delivery of care as it relates to subacute services and measures performance against this. Articulates and reinforces the organisation s Mission, Strategic Plans and objectives to staff and other stakeholders. Holds staff accountable to working within the principles of care. Services are aligned to HC Mission and this is a point of differentiation. Takes a major role in identifying future growth opportunities in sub-acute services. Examines trends as they affect service provision and makes plans to maximise the benefits or minimise the impacts of anticipated changes. Actively embraces innovation challenging the current state and looking for improvements in service delivery. Initiates quality improvement projects to address areas of concern and measures effectiveness of these projects. Works in collaboration with other Senior Managers on a range of projects and issues to ensure that there are no barriers or silos that hinder the effective operation of the whole organisation. Organises and manages resources as required for each project in accordance with the Approval and Delegations Policy and in consultation with the GM HCH.
Ensure that staff have access to the most current information in relation to service provision. 3.0 Operational Management & Activities Initiate and support efficiency measures and process improvements across nursing and patient care services. Advise and provide direction to department managers on the application and implementation of policies and procedures associated with patient care in each of the specialty clinical services: Palliative Care, Rehabilitation and Older People s Mental Health. Participate in organisational and external committees, projects and working groups at strategic and operational levels as delegated by the General Manager. Provide leadership to and facilitate regular meetings of the service managers. Ensure cost centre budgets are being managed correctly and that such cost centres are being operated within parameters of the relevance cost centre budget(s). Undertake activities or functions as required in the absence of the General Manager. Participate in regular NSLHD Executive/Managers meetings Lead and manage key whole of organisation functions or projects as delegated by the General Manager. 4.0 Staff Management Provide leadership, direction and coordination to staff, in relation to: professional delivery of clinical services, education and development, Approaches Focus is on quality of care and principles of care linked to MIA and patient outcomes. Judgements, decisions and actions are aligned to HC s MIA Collaborates with clinical units to develop and monitor financial performance against budget. Clinical network actively participates and engages with key people within clinical networks for services, so aware of impact on hospital occupancy. HCH is operated in accordance with the legal and ethical requirements of the appropriate Health and Aged Care regulatory bodies. Monitors and approves income and expenditure of Services within the established delegated authorities. Local policies and procedures are developed that align with corporate policies and procedures. Direct reports are aligned to MIA and meeting quality frameworks. Establishes and maintains an appropriate organisation structure and staffing levels to meet workload for services.
projects, research, patient management systems, information systems, infection control, quality All roles are properly defined and documented and appropriate delegations are established. control and improvement. Assist the Operations manager, South to manage the After Hours Nurse Approaches Ensures that the best possible staff are recruited and feel empowered and engaged. Manager Service. Oversight of Domestic Services Team. Staff are appropriately qualified and trained to perform their responsibilities at the level required. Staff members have access to appropriate professional development, support, and coaching, and that they are appropriately recognised. Coaches and mentors direct reports to empower them to have the confidence and competence necessary to effectively lead their delegated area of operations and ensure that they effectively manage the resources for which they are responsible. Staff performance is planned, ADMs are completed and staff are held accountable for their performance, including holding disciplinary discussions and counselling of employees. Appropriate forums are available for staff to raise concerns about patient, client and staffing issues. 5.0 Standards of Care In liaison with clinical managers, achieve a standard of clinical care tailored to the needs of the individual patients and clients; which exceeds the minimum requirements as established by relevant legislation. Care to be delivered with a problem solving approach ensuring that the concerns of patients/family and the community are addressed in a manner Approaches HC Principles of care are articulated and implemented. Performance against National Standards are used to measure clinical care. Identifies improvements to support the transition of older people between the different HCH services; the community and residential care services offered by HammondCare in the region. Services are managed against Clinical frameworks, Quality frameworks, Patient satisfaction,
that is consistent with HammondCare Mission. Attend activities conducted by appropriate organisations and associations to ensure that HammondCare Health has access to the most current information on Staff satisfaction and professional standards. Formal complaints and SAC incidents are managed effectively within organisational timeframes and resulting quality improvements implemented. effective care practices. Ensure quality patient care standards and reporting processes are maintained throughout all units to achieve ACHS accreditation as appropriate. Plan, evaluate and ensure that appropriate quality programs are implemented. Manage operations to maintain the highest standards of care. Work with the quality team to ensure that there are processes in place to protect the quality of the services delivered and that there is a focus on continuous improvement. Liaise and negotiate with the regulatory organisations as appropriate. Continually identify and implement improvements to the way HCH services are advertised and provided to older people in need. Give particular emphasis to improving the transition of older people between the different HCH services; the community and residential care services offered by HC in the LHD/region. 6.0 Financial Management Demonstrate understanding of the services; constantly looking for opportunities to improve business performance. Ensure that all managers of service operations are aware of their performance objectives and that their Establishes budgets and financial plans in liaison with the General Manager Health and Finance. Ensures the services operate within budgetary limits. Monitors and reports on the Key Performance Indicators of services, takes action to identify and rectify variances as
areas of responsibility are carried out in accordance with these limits and targets. Ensure all administration is carried out in accordance within established policies. Approaches appropriate in liaison with relevant service manager. Budget management actively involved in managing budgets and actively involved in reviews of budget during the year. Analyses cost reporting and use of resources and improve efficiency and implement process improvements where necessary.
Capabilities for the Role Operations Manager Work Stream C Capability Description Behavioural Indicators Work Stream C Live the Mission Approaches Align with HammondCare culture and values, and shape the culture by demonstrating the Mission in action Serving Others and Working Together. Lead self and others by seeking feedback and taking responsibility for personal and professional development. Empower others to develop the 6 capabilities to meet HammondCare s future directions. Serve people with passion, working together to focus on the needs of those we serve. Being deliberate about communication to engage others and achieve outcomes. Proactively partner and collaborate across teams and portfolios. Demonstrate selfawareness and motivation, and help others develop greater self-awareness. Perform the requirements of the role well and ensure role expectations and objectives are met. Solve problems effectively, ensuring that issues are fully understood. Manage performance and evaluate outcomes. Follow HammondCare s mission and apply evidence based practice to the way you work. Adapt to changing circumstances and perform role effectively in an environment of ambiguity and complexity. Embrace innovation by recognising situations or conditions where change is needed and influence others to improve. a strong understanding of the HC Mission, Motivation and and ensures that judgements, decisions and actions are aligned. Recognises and rewards aligned behaviour and challenges behaviour that contravenes organisational values. Motivates and inspires others and serves as a role model that other people want to follow. Communicates and explains information clearly to influence others. Commits to continuous professional development of self and team. Proactively coaches or mentors others. Across professional knowledge and requirements of portfolio. Develops and empowers people to facilitate the successful achievement of goals. Develops direction and clarifies priorities for the team. Motivates oneself. Ensures the primary focus is on the needs of the people we serve. Seeks to see things from a variety of perspectives. Champions the needs of others through productive partnerships with teams and people we serve. Ensures productive outcomes are achieved. Fosters a climate of trust and respect within teams and supports and coaches team members. Reviews effectiveness of teams, and takes appropriate action to improve team performance. Adjusts own interpersonal style to meet the needs of others and changing situations. Is generous in recognising the contributions of others. Shares information and collaborates effectively across HC. Is self-aware and leads others to develop self-awareness by recognising aligned/ unaligned actions and behaviour. Achieves operational outcomes, evaluates performance and addresses areas where expectations are not being met. Develops and implements strategic plans for the delivery of future directions projects. Provides clear direction and priorities, and designates roles and responsibilities. Builds commitment in others for their individual and team objectives. Solves escalated issues by ensuring that the issues are fully understood; options explored, others are consulted and decisions are made. Sets and models standards of excellence for others in relation to implementing HammondCare s Mission Keeps abreast of best practice in the Industry and develops best practice evidence. Identified improvements in HC policies and procedures in area of expertise. understanding of the HC business; constantly looking for opportunities to improve business performance. Monitors compliance with organisational controls and supports teams to comply. Implements sound approaches to manage complexity and change in HC operations. Looks for ways to improve and innovate and recognise when change is needed. Able to challenge the status quo and comfortable with ambiguity. Anticipates the impact of change, maintains focus and plans to overcome barriers. Facilitates openness to new ideas and different ways of thinking about work. Influences others on the need for change and develops plans to effect change.
3. HammondCare s Motivation, Mission and