Institute for Urban Indigenous Health Ltd ACN 140 019 290 Care Coordinator Care Connect/Social Worker (Ongoing, Full Time position based in Strathpine.) What do we do? The Institute for Urban Indigenous Health (IUIH) was established to provide a coordinated and integrated approach to the planning, development and delivery of primary health care services to Aboriginal and Torres Strait Islander populations within the South East Qld Region. The IUIH is a lead agency working in partnership with key stakeholders to support the effective implementation of the Council of Australian Governments Closing the Gap initiatives. Join this dynamic organisation and drive your career forward Competitive Salary Package arrangements are available This role: The purpose of the position is to provide a comprehensive linkage and coordination service to address gaps in care for Aboriginal and Torres Strait Islander people at the interfaces between home/community, primary care, and secondary and tertiary care services. The position aim is to reduce the significant points of risk in a person s journey through the health care system, in particular, at hospital entry and discharge, and in transit from primary care in and out of specialist, allied health and other services. The position will require travel to and working from the Southside of Brisbane. The position will be responsible for: Identify barriers to Indigenous client access and engagement Work with relevant health care providers and/or GPs a rolling caseload of more complex chronic disease clients requiring care coordination support Assess and evaluate social work care in collaboration with patients/families and the multi-disciplinary team so as to achieve identified goals and health outcomes Contribute support and advice to provide more culturally appropriate care to patients attending external practices/health care provider Support designated health service providers and staff to implement referral systems, procedures, that improve the quality of service to Aboriginal and Torres Strait Islander clients especially those with or at risk of chronic disease Provide linkage support for clients with complex chronic conditions Personally coordinating as well as supporting specialist and allied health visits by referred clients. This includes developing and maintaining current a comprehensive register of specialists and allied health Liaising where appropriate with these specialists and allied health providers to support effective information exchange to and from the relevant GP To be successful in this role, you will have: Current C Class Drivers Licence (QLD) Current Blue Card Current Criminal History Check Current First Aid Certificate A tertiary level qualification in social work or other related field Vaccinations: o Hepatitis A and B o Diphtheria, tetanus and pertussis o Measles, mumps and rubella o Varicella (Chicken Pox) In return, you will be rewarded with the opportunity to develop your career within this organisation that truly values its people. Enquiries regarding the position can be directed to: Helen Quelch via email on Helen.Quelch@iuih.org.au Applications (Resume and brief Covering Letter) must be submitted via Seek APPLICATIONS CLOSE 3.00pm Friday 1 March 2019
Position Title Care Coordinator Care Connect/Social Worker Location Brisbane travel required across designated region North and South Reports to IUIH Connect Manager/s Department Regional Services Integrated Team Care Direct Reports Nil Delegation of Authority As per the Finance & HR Delegations and Authorities accessible on LogiQC Doc 1448_IUIH Delegations of Authority Date of Approval November 2018 Our Organisation: The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the South East Qld Region. The Regional Services unit provides direct clinical services, contracted Allied Health professional services, programs and care coordination support to IUIH and Member Services to improve access for local Aboriginal and Torres Strait Islander peoples to a comprehensive and effective range of extended Health services and clinical programs. Our Mission & Vision: The Integrated Team Care (ITC) program aim is to improve access to the most appropriate health services for Aboriginal and Torres Strait Islander people at the right time and in the right place with a view to reducing avoidable acute hospital admissions or readmissions and emergency department presentations; improved use of the healthcare system and to support people to take part in a healthy lifestyle. Our Vision: Healthy, strong and vibrant Aboriginal and Torres Strait Islander children, families and communities. Our Mission: Family health and wellbeing through integrated health and social support services Cultural Integrity: The IUIH Cultural Integrity Investment Framework and The Ways Statement are a commitment by IUIH towards embedding proper ways in all aspects of our operations. The foundation for why we exist as an organisation; including our reason for being, must be driven by our commitment to the philosophical values drawn from The Ways Statement. Role Purpose: Role Responsibilities: The purpose of the position is to provide a comprehensive linkage and coordination service to address gaps in care for Aboriginal and Torres Strait Islander people at the interfaces between home/community, primary care, and secondary and tertiary care services. The position aim is to reduce the significant points of risk in a person s journey through the health care system, in particular, at hospital entry and discharge, and in transit from primary care in and out of specialist, allied health and other services. Health Care Planning Support: Identify barriers to Indigenous client access and engagement Work with relevant health care providers and/or GPs a rolling caseload of more complex chronic disease clients requiring care coordination support
Assess and evaluate social work care in collaboration with patients/families and the multi-disciplinary team so as to achieve identified goals and health outcomes Contribute support and advice to provide more culturally appropriate care to patients attending external practices/health care provider Support designated health service providers and staff to implement referral systems, procedures, that improve the quality of service to Aboriginal and Torres Strait Islander clients especially those with or at risk of chronic disease. Client Support: Provide linkage support for Aboriginal and Torres Strait Islander clients with complex chronic conditions. Personally coordinating as well as supporting specialist and allied health visits by referred clients. This includes developing and maintaining current a comprehensive register of specialists and allied health. Liaising where appropriate with these specialists and allied health providers to support effective information exchange to and from the relevant GP Empower and foster independence and interdependence through participation, and access to appropriate resources, opportunities and services within the community Assisting with liaison and follow up of client information from hospitals and assist where required with facilitation of case conferencing and discharge care planning Supporting patients in their understanding of and participation in the development, implementation and follow up of their GP Management Plans (GPMP) and Team Care Arrangements (TCA) Providing education and support for mainstream GP staff in the development of GPMPs and TCAs Providing education and support for clients in understanding the role and value of specialist and allied health consultation and follow up Providing education and support for clients in the uptake of specific strategies including - e.g. management / adherence with medications, dietary changes, exercise strategies, etc. Supporting the development of chronic condition self-management skills including e.g. home BSL monitoring, checking feet, monitoring weight, etc. Administration and Reporting: Keep accurate, current case notes, statistics and other client records and files, as required. Ensure data entry of client information into relevant management system (MMeX) Provide evaluations and reports on mainstream services capacity and risks as required Demonstrate evidence in fortnightly template reports to the program manager of practical examples where other IUIH projects/staff have engaged with partner practices Relationship Management: Foster productive working relationships with other IUIH staff in the delivery of seamless support services
Actively foster productive working relationships with local networks, government departments, other service providers and suppliers to promote IUIH and remain abreast of emerging issues. Encourage cross-functional collaboration to achieve the best outcome for the organisation. Champion IUIH s Ways Statement both internally and externally to the wider community. Information Management: Undertake reporting activities together with other relevant documentation within the scope of your role. Maintain the information flow that supports reliable data and documentation in your area of responsibility. Participate in business planning processes and policy and procedure formulation and improvement within your area of responsibility. Excellence: Seek to understand your role in the larger Organisation system. Comply with and contribute to continuous improvement of all IUIH s policies, procedures and processes. Proactively investigate new perspectives, attitudes and behaviours and take steps to evaluate and improve your own and organisational performance. Deliver a high level of customer service, including the timely provision of agreed services to clients and internal customers. Maintain own competencies and participate in professional development programs Participate in scheduled performance development Check- Ins and review processes Contribute to effective team performance which ensures IUIH continues to deliver the best service to community in line with program specific accreditations and ISO 9001 standards Safety: Report any work related personal injuries/illness or incidents, safety hazards, malfunction of any machinery, plant or equipment. Wear/use and maintain/care for personal protective clothing and/or equipment provided and report any defects. Use lifting equipment and assistive devices as required. Participate in rehabilitation process if injured or ill due to work. Demonstrate leadership in IUIH s Work Health Safety goals and objectives remaining compliant with WHS Legislation and IUIH s policies and procedures. Carry out your duties safely in accordance with your ability and competence. Legal Obligation: All relevant health professionals who, in the course of their duties, formulate a reasonable suspicion that a child or young person has been abused or neglected in their home/community environment, have a legislative and a duty of care obligation to immediately report such concerns to the Department of Child Safety. Other duties consistent with the position where required and/or requested
by your Manager. IUIH can direct you to carry out duties which it considers are within your level of skill, competence and training at any time. Please note that the duties outlined in this Position Description are not exhaustive and are only an indication of the work of the role. IUIH reserves the right to vary the Position Description. Role Requirements: Skills and Experience: Demonstrated knowledge of Aboriginal Community Controlled Health services and the issues facing these organisations Demonstrated case management experience in a comparable not for profit, government or private sector organisation. Demonstrated experience in coordinating internal and external service providers to ensure that services are managed efficiently. Demonstrated understanding of the general practice sector and an ability to work with mainstream primary care providers Interpersonal skills that demonstrate the ability to effectively communicate negotiate and liaise with clients and members of the community, general and technical staff in the provision of professional quality client service. Demonstrated competence in use of Business technology and desktop applications; internet, word, spreadsheet and database packages Mandatory Qualifications/Professional Registrations and Licences: Current C Class Drivers Licence (QLD) Current Blue Card Current Criminal History Check Current First Aid Certificate A tertiary level qualification in social work or other related field Mandatory Vaccinations: Hepatitis A and B Diphtheria, tetanus and pertussis Measles, mumps and rubella Varicella (Chicken Pox)