Date: March 2018 Job Title : Social Worker - Allied Health, Department : Specialty Medicine and Health of Older People (SMOPS), Acute and Emergency Medicine (E&EM), and Surgical and Ambulatory Services (SAS) Location : Waitemata DHB Reporting To : 1. Allied Health Team Leader (Operational) 2. Social Work Clinical Professional Leader (Clinical/Professional) Direct Reports : Nil Functional Relationships with : Internal Social Work Professional Clinical Leader In-patient and Community Interdisciplinary teams Social Work staff across Waitemata DHB Allied health Operations manager Other Waitemata DHB Staff He Kamaka Waiora Asian Support Services Tautai Fakataha (Pacific Support Team) Waitemata DHB family Violence Prevention Coordinator Waitemata DHB Child Protection Coordinator Older Adult and Vulnerable Adult Abuse Prevention Coordinator External Patients/Clients/Consumers, families/ whanau General Practitioners and Practice Nurses Taikura Trust Community and External Agencies and Suppliers Other Health Care Providers Non-government organisations e.g. Motor Neurone Disease Association (MNDA) Social Work staff across other DHB s Students (all disciplines including nursing/medical) Social Work training Universities/Centres Professions, March 2018 Page 1
Purpose of the Role : To provide a professional social work service for the patients of the Medicine & Health of Older People and Surgical & Ambulatory Services in accordance with the policies of Waitemata District Health Board, New Zealand Social Work Registration Board (NZSWRB) Code of Conduct and core competencies and the Aotearoa New Zealand Association of Social Work (ANZASW) Standards of Practice and Code of Ethics. To provide cover across the Inpatient Service (NSH & WTH) and into the Community setting as required. To have a collaborative and functional working relationship with the ED/ADU, Inpatient and Community Services staff and management Contribute to the provision of Social Work services during weekends and Public Holidays by participation in weekend and public holiday roster. Our Purpose, Values and Standards At the heart of Waitemata DHB is our promise of better care for everyone. This promise statement is the articulation of our three-fold purpose to: 1. promote wellness, 2. prevent, cure and ameliorate ill health and 3. relieve the suffering of those entrusted to our care. At the heart of our values is the need for all of us to reflect on the intrinsic dignity of every single person that enters our care. It is a privilege to be able to care for patients, whānau and our community, a privilege that is sometimes overlooked in our day to day work. Our standards and behaviours serve as a reminder to us all about how we are with our patients and with each other. Professions, March 2018 Page 2
KEY TASKS Be proactive in finding, receiving and processing referrals for social work intervention. Provides client focused care by: EXPECTED OUTCOMES Referrals are received, recorded and responded to as early as possible. Undertaking comprehensive biopsychosocial assessments with all patients/clients and their families/ whanau. The assessment would note the patient s relationship to the physical, social, emotional and spiritual dimensions of their lives. It would include supportive factors and risks for the patient in their current situation and on discharge. It would also note other concerns impacting upon patients/clients and their families/whanau The assessment will inform the intervention process To undertake risk assessment. To manage identified risk as directed by the Care and Protection, Family Violence and Older Adult and Vulnerable Adult Abuse Prevention Policies of the Waitemata DHB thereby administering to professional responsibilities outlined in the Crimes Amendment Act 2011 Assessments and therapeutic interventions are accurate, appropriate, meaningful and achieved in the context of health services timeframes Interventions are based on a social work care plan and the client goals using clinical reasoning. Interventions are evaluated regularly and discussed at social work and interdisciplinary meetings. Promoting the concept of self-care and inclusion of family/whanau in provision of care by utilising a strengthbased approach Communicating clearly and effectively with patient/client, family/whanau and the interdisciplinary team Providing social work counseling (meaningful conversations) for patients experiencing grief and loss, trauma, carer stress, new diagnoses, continuous loss, with patient/client consent and in a way that is understood Providing advocacy, education and information for patients/clients/families/whanau and community with patient/client consent or acting under a duty of care and in a way that is understood When attending Family Meetings Patients/clients and their families/whanau are fully supported to make Professions, March 2018 Page 3
KEY TASKS Contribute to the provision of Social Work services during weekends and Public Holidays. Ensure that patients and/or families/whanau identifying as Maori are offered cultural support from He Kamaka Waiora and that Maori patients where there are complex whanau dynamics are referred to He Kamaka Waiora social worker. Clients and their families from different ethnic and/or cultural backgrounds are offered appropriate cultural services. Quality of Service EXPECTED OUTCOMES informed choices regarding their discharge and ongoing care needs. To arrange referral to other services where appropriate to meet assessed needs in a timely way that ensures continuum of care. To be available to see clients in outpatient (OP) clinic or in the community if necessary Participation in weekend and public holiday rosters. Maori have access to and can receive interventions from Maori cultural services Other cultural and/or ethnic groups have access to and can receive interventions from their specific cultural services. Criteria for admission / prioritisation to service are followed. Interventions are undertaken with client consent or where consent cannot be given due to lack of competence or presumed lack of competence acting under a duty of care Records are accurate, timely and maintained to the required standard in accordance with Waitemata DHB Documentation policies and protocols. Documentation accurately demonstrates interventions, progress and discharge Discharges are timely and appropriate Participation in interdisciplinary meetings and case conferences. Contributes to the functioning and development of the interdisciplinary team. There is participation in overall social work caseload management within Specialty Medicine and Health of Older People, Acute and Emergency Medicine, and Professions, March 2018 Page 4
KEY TASKS EXPECTED OUTCOMES Surgical and Ambulatory Service covering for other teams where essential. Network with other social workers to enhance the service for clients, and own professional development. Assistance is given towards the orientation of multidisciplinary team members. There is liaison with community groups to ensure excellent continuity of service for clients. Participates in the implementation of service development Education to Waitemata DHB and external groups occurs in consultation with management. Quality Assurance Supervision takes place on a regular basis with professional supervisor (as per Allied Health Professional Supervision Policy) Annual review follows performance development guidelines with annual review and objectives which are reviewed on a regular basis. Responsibility is taken for own learning by recognising training and skill needs and undertaking professional development activities on an ongoing basis. Continuing Professional Development Portfolio is developed and maintained, including a training record. Professional social work core competencies are met. Participates in peer review. Contribution is made to development and review of best practice guidelines. Student Supervision Goals for placement are met A positive learning environment is established and maintained Students are supervised appropriately to School standards Professional liaison is maintained with Clinical Centre representative and tutors Provides training and education for social work students (and contributes to the learning needs of other students as appropriate) To meet organisational and legislative requirements by adhering to: The Waitemata DHB practice standards The Waitemata DHB core values The Code of Health and Disability Consumers Rights 1996 The Privacy Act 1993 The Health Information Privacy Code 1994 The Crimes Amendment Act 2011 ANZASW Professional Ethics and Standards of Practice and Professions, March 2018 Page 5
KEY TASKS Statutory & Treaty of Waitangi obligations To recognise individual responsibility for workplace Health & Safety under the Health and Safety at Work Act 2015 EXPECTED OUTCOMES Social Work Registration Board Code of Conduct and Core Competencies Legislation relevant to the social work profession Ensures the professional and political integrity of Waitemata DHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. Shows sensitivity to cultural complexity in the workforce and patient population Contribute to a safe and healthy workplace at Waitemata DHB by: All Employees Following & complying with H&S policies & processes & applying them to their own work activities, including using/wearing Personal Protective Equipment as required. Participating in activities directed at preventing harm & promoting well-being in the workplace Identifying, reporting & self-managing hazards where appropriate Early and accurate reporting of incidents at work and raising issues of concern when identified. COMMUNICATION AND INTERPERSONAL SKILLS Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY The Social Worker will be regularly challenged by a wide range of problems of a varied nature on a day to day basis in the area of clinical practice. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes. The social worker will refer to Clinical Leader/Professional Clinical Leader for advice or second opinion regarding professional practice matters. SCOPE FOR ACTION The social Worker is empowered to make decisions or recommendations relating to patient care and is encouraged to use initiative and problem solving skills to develop innovative Professions, March 2018 Page 6
approaches to issues. The social worker will consult with a senior practitioner when working with child protection, family violence and vulnerable adult abuse and neglect issues. Professions, March 2018 Page 7
PERSON SPECIFICATION POSITION TITLE: Social Worker, Allied Health, Specialty Medicine & Health of Older People, Acute and Emergency Medicine and Surgical & Ambulatory Services Qualification Experience Skills/Knowledge Behaviour Minimum Social Work Degree Membership of ANZASW Provisional Registration with SWRB Experience of working with Maori patients/clients and families/whanau Experience of work with cultural groups other than Maori or Tai Iwi. Some relevant social work experience with individuals and family/whanau. Experience of professional supervision Demonstrated commitment to the Treaty of Waitangi. Ability to form professional relationships with clients, colleagues and clinical staff. Knowledge of and involvement with Community Support Agencies. Preferred 4 year Degree in Social Work Full Registration Current Annual Practising Certificate ANZASW Membership Social work experience within acute hospital settings, including trauma. Social work experience of working with Maori and other cultural groups Experience with patients and their families/support systems Counselling skills, particularly grief, loss and chronic illness Positive contribution to working in a multi-disciplinary team environment. Commitment to on-going professional supervision Experience of working with Maori including working with Iwi organisations. Ability to facilitate family meetings and groups Excellent communication facilitation and presentation skills. Professions, March 2018 Page 8
Demonstrated commitment to self-development. Selfmotivated Competent written and oral communication skills. Computer literate. Demonstrates commitment to ongoing training and regular supervision. Ability to work with appropriate levels of supervision Proactive participation in ongoing professional development. Excellent written, oral and IT communication skills Practices autonomously, within a supervision framework and demonstrates reflective practice. Personal Qualities Resilience and flexibility Professional attitude and standards Ability to be self-reflective Non-judgmental A positive contributing team member Commitment to culturally safe practice. Clear personal and professional boundaries Enthusiasm for chosen field of work and practice Willingness to explore new concepts Professions, March 2018 Page 9