Date: 17 th February 2017 Job Title : NASC Triage Department : NASC Location : Waitemata District Health Board Reporting To : NASC Manager Direct Reports : nil Functional Relationships with : Internal Specialist Physicians for Older People and medical staff Gerontology Nurse Specialists Interdisciplinary Teams NASC team members SAS External Home Based support providers GP s Residential Facilities Community based groups/organisations Statutory agencies Palliative care services Our Purpose, Values and Standards At the heart of Waitemata DHB is our promise of best care for everyone. This promise statement is the articulation of our three-fold purpose to: 1. promote wellness, 2. prevent, cure and ameliorate ill health and 3. relieve the suffering of those entrusted to our care. At the heart of our values is the need for all of us to reflect on the intrinsic dignity of every single person that enters our care. It is a privilege to be able to care for patients, whānau and our community, a privilege that is sometimes overlooked in our day to day work. Our standards and behaviours serve as a reminder to us all about how we are with our patients and with each other. Waitemata District Health Board -JOB DESCRIPTION - Page 1
Purpose of the role : Manage referrals into Nasc according to the prioritisation guidelines and allocate to Needs Assessors KEY TASKS Referrals Prioritise referrals for urgency and risk. Identify when a specialized assessment is required. Contact Patients to review/confirm details in referral and ascertain current status. Respond to referrer if referral in inappropriate to NASC. Request interrai files from other DHB s or ARRC offices as required. Update patient information in momentum Manage referral spread sheet for Low risk Patients EXPECTED OUTCOMES Patients at greatest urgency and risk are prioritised and contacted first, within standard time frames. Identify when a referral for a specialized assessment is needed. Assessments will be booked to match prioritization guideline. Referrer will know whether referral is accepted. Momentum file will be available to NASC team. Overview page information will be current Low risk Patients will be allocated for assessment/review. Orientation of Community Teams Demonstrate to team members the color coding and outlook set up required Community team members outlook calendars will be maintained to a consistent standard. Community team will give access to their calendars to Leadership group, Triage and Duty roles Manage Outlook calendars for NASC Community Teams all sites Make necessary changes when there is unplanned leave Book assessments and reviews directly into outlook calendars Contact and reschedule assessments and reviews according to priority. Nasc Triage will be able to add in assessments and reviews Review Reviews support plans with Patients/Family/Whanau as planned or when a change in service is required. The review process complies with NASC standards. There is evidence of a Reassessment if there is a Waitemata District Health Board -JOB DESCRIPTION - Page 2
KEY TASKS Service Coordination Plan a package of support required to meet the needs/goals of the patient/family/whanau, as identified in the Needs Assessment. Authorise and coordinate access to non-funded and funded disability or personal health support services. Update the support plan EXPECTED OUTCOMES change in need or circumstances. There is evidence that non-funded and funded support options are explored Patients/Families/Whanau are given unbiased, standard information on all options available. The support plan reflects a match of services which meet identified patient needs, as well as any gaps in service provision. Standard Nasc authorization, referral and contracting procedure are followed. Patient/Family/Whanau choice can be evidenced. Budget Management Manage appropriate budgets both at an individual patient level and at a locality level. Documentation Maintain accurate timely recording and reporting of Patient and service data. Develop Relationships Build and maintain relationships with interdisciplinary teams, other Allied Health professionals, service providers and community groups. The cost of publicly funded service is within the SPA band allocation (unless there is signed approval from the NASC Manager). The support plan is updated to meet ongoing needs. Funded services are within budget limits, and according to the SPA band. All documented information meets corporate and service policies, procedures and guidelines. Demonstrates: Extensive knowledge of support services in the community. Evidence of working with community groups, disability and health professionals and service providers in understanding the NASC role. Exploration of provider development possibilities. Active participation sharing new resources and information. A contribution to the ongoing development to the NASC team and service. Participation in orientation of external and internal providers as appropriate. Waitemata District Health Board -JOB DESCRIPTION - Page 3
KEY TASKS Performance Management Performance management maintains, reflects and develops professional practice. EXPECTED OUTCOMES Participates annually in reviewing professional development following corporate performance management guidelines. Demonstrate ability to respond constructively to change. Takes responsibility for own learning by recognizing training needs to ensure knowledge and skill is current and relevant to the position. Supervision is undertaken on a regular basis with a professional supervisor. Participates in peer review and case presentation forums. Statutory & Treaty of Waitangi obligations Ensures the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. To recognise individual responsibility for workplace Health & Safety under the Health and Safety at Work Act 2015 Shows sensitivity to cultural complexity in the workforce and patient population All Employees Following & complying with H&S policies & processes & applying them to their own work activities, including using/wearing Personal Protective Equipment as required. Participating in activities directed at preventing harm & promoting well-being in the workplace Identifying, reporting & self-managing hazards where appropriate Early and accurate reporting of incidents at work and raising issues of concern when identified. Waitemata District Health Board -JOB DESCRIPTION - Page 4
PERSON SPECIFICATION POSITION TITLE: Qualification Minimum A tertiary health or disability related qualification Preferred Current Practicing Certificate Current driver s license Experience Recent experience working in the health or disability related environment. Experience in negotiation, advocacy and conflict resolution skills Effective written communication and data collection Effective time-management. Being able to work autonomously and as part of a team Computer literacy in Excel and Word Budget management Previous experience working within a NASC agency Experience working in the community Experience with age related disabilities as relevant to the position Waitemata District Health Board -JOB DESCRIPTION - Page 5
Skills/Knowledge/Behaviour Ability to be culturally appropriate with all people Understanding health and disability needs of older people Knowledge and use of interpersonal skills Ability to elicit information Ability in time management Effective interpersonal skills Commitment to on-going personal and professional development and consultation Ability and commitment to give and receive new knowledge and skills Ability in and commitment to collaborative work and service development Knowledge of The Treaty of Waitangi Knowledge of health and disability disciplines/services Knowledge of community resources Knowledge of residential care facilities, protocols and procedures Knowledge of contracting process and responsibilities VERIFICATION: Employee: Department Head: Date: Waitemata District Health Board -JOB DESCRIPTION - Page 6