POSITION: REPORTS TO: LOCATED: House Manager Team Leader Western Region DATE: January 2018 ORGANISATIONAL ENVIRONMENT Melbourne City Mission is a leader and innovator in the provision of services to the community. Established in 1854, Melbourne City Mission is a nondenominational organisation that provides assistance to thousands of Victorian people and communities experiencing disadvantage. As a service provider Melbourne City Mission s work is focussed on providing a hand up not a hand out, supporting people to take charge of their own lives and participate fully in community life. Melbourne City Mission s service profile includes: Children, Youth, Adult and Family; Disability; Employment, Education and Training; Homelessness; Justice; and Palliative Care. As a social change agent Melbourne City Mission advocates for social policy change and works across all sectors in seeking to achieve sustainable outcomes for communities experiencing disadvantage. JOB CONTEXT Melbourne City Mission supports residents with a disability in a number of community based residential services. The residential support staff team support residents in their home, encouraging independence and maximising opportunities to participate in the life of the community. Melbourne City Mission works from a human rights perspective and uses the principles of active support and positive behaviour support. 1
JOB PURPOSE The House Manager leads and manages the residential service staff team to deliver support that meets the choices and needs of the residents in accordance with National Quality Standards and National Disability Insurance Scheme (NDIS) requirements. ROLE OF THE HOUSE MANAGER Role function Desired Outcomes Alignment with MCM Strategic Plan Service Delivery Residents demonstrating enjoyment and comfort within their own home Residents demonstrating choice and control over the daily rhythms of their lives Evidence that residents are raising issues, providing feedback and using complaints processes when appropriate Evidence that each resident is supported by a key worker who is their primary contact and who facilitates communication Residents have NDIS plans that meet their SMART goals Resident support underpinned by up to date residential statement, daily support plans, behaviour support plans, health support and well-being plans Service quality at all times meets MCM and DHHS/NDIS quality standards Service Client at the Centrewe listen and understand Authentic interactions Provable results all outcomes are measured and used as evidence for continuous improvement NDIS Quality Framework Human Rights Choice and Control Presumption of Capacity Behaviours Listening Deliver from an active framework Acting on resident choices and requests Recording evidence of resident choices and control Relationship building with families and friends/advocates Relationship building with other providers, health professionals Relationship building and compliance with Community Visitors Observation and recognition of changes in resident behaviour, health or wellbeing and responding immediately 2
Role function Desired Outcomes Alignment with MCM Strategic Plan Residents have strong positive relationships with their families, friends and advocates Residents supported by other service providers to achieve their goals Staff Leadership Skilled staff team delivering quality active support to residents with coaching and modelling from the House Manager Policy, procedure and systems management Rosters developed to meet the support needs of residents, updated as and when resident need changes Skilled team of MCM casuals in place who are familiar with the needs of residents and who can fill vacant shifts Staff fully inducted to the needs of residents, compliant with mandatory training, receiving formal supervision, attending team meetings 100% of staff performance issues addressed in consultation with the program manager/team leader and People and Culture Work environment 100% compliant with OH&S requirements and legislation 100% of staff demonstrating a working knowledge of all MCM policies and procedures including, but not limited to: Residential practice manual Duty of Care People we Support OH&S Service Valued staff staff are central to our best work; we find the right worker/s for the residents Service Valued staff staff are central to our work; we find the safest work NDIS Quality Framework Proportionality Efficiency and Effectiveness Behaviours Coaching skills Supervision skills Ability to build a positive workplace culture Leading by example Observation and identification of issues in the workplace (including OH&S issues) and responding immediately Working knowledge of MCM policies and procedures Working knowledge of MCM s strategic plan 3
Role function Desired Outcomes Alignment with MCM Strategic Plan Safeguarding Rights Medication administration Incident reporting Management of resident funds and assets 100% of resident information up to date and accurate on the Client Management System (CMS). environment for our people Provable results Maximise impact evidence-based practice is nonnegotiable NDIS Quality Framework Behaviours Quality and Administration 100% of Service Improvement Plans and Staff Safety Plans implemented with evidence of outcomes documented. House maintained to reflect a safe and comfortable home for residents and workplace for staff. Funding through the NDIS resident plans reflective of support needs (identified through the Supported Independent Living quotes). Written monthly reports document key outcomes for residents, staff issues/resolutions and highlighting any risks Maximise impact evidence-based practice is nonnegotiable; high compliance with compliance Sustainability: we deliver as close as possible to contracted outcomes Profit for purpose we understand the cost of delivering a unit of service Consistency Efficiency and effectiveness Involvement in Residential Leadership meetings Participation in relevant working groups to plan for residential service improvement Responsibility for the quality of support delivered Responsibility for quality of interactions between staff and residents Responsibility for quality and accuracy of all documentation KEY RELATIONSHIPS Accountability The position is accountable to the Team Leader. 4
The House Manager may have relationships with staff from a range of Melbourne City Mission program areas, dependent on the needs of the people they are supporting. Internal Relationships Some examples may include: Staff from People & Culture Staff from Finance Staff from Property & Procurement External Relationships The House Manager actively liaises and networks with a number of external service providers, organisations and stakeholders within the community, with the view to providing the most appropriate and effective services and supports to residents. KEY SELECTION CRITERIA Qualifications / Experience Essential: 1. Hold a Certificate IV Disability or relevant qualification and demonstrated experience supporting people in a disability support setting 2. Ability to lead and manage a staff team to deliver a high standard of support 3. Effective communication and interpersonal skills including the ability to engage with different parties to facilitate support 4. Ability to manage conflicts and problems to appropriate resolutions 5. A good understanding of the Disability Act 2006 and the National Disability Insurance Scheme Quality and Safeguards Framework 6. A current First Aid Certificate Level 2 7. Appointment to this position is subject to a satisfactory National Police Check, International Police Check (if applicable), current Victorian Working with Children Check (employment), clearance of Disability Worker Exclusion Scheme, clearance of Out of Home Care Disqualified Carer Check, have a current valid Driver s License and the right to work in Australia Appointment to this position is subject to the satisfactory completion of Melbourne City Mission s pre-employment safety screening requirements. 5
MELBOURNE CITY MISSION CAPABILITIES In addition to the Key Selection Criteria, applicants should be able to demonstrate the following attributes: Quality, safety and risk management are paramount Play by the rules you make no compromises when it comes to quality, safety and risk management. Clients are at the centre of everything you do You help clients reach their goals and get the best possible outcomes by working in partnership. You re always on the lookout for opportunities for improvement. You help make Melbourne City Mission a great place to work You build and maintain relationships with all your colleagues and clients. You re a team player; you actively participate in an encouraging and supportive work environment. You achieve results You re focused on what you need to do and you deliver. You raise the bar You embrace a culture of learning, growth and development. Communication is key You re clear, know your audience and use a variety of methods to share information. 6