Hawke s Bay District Health Board Position Profile / Terms & Conditions Position holder (title) Kitchen Assistant Reports to (title) Manager Nutrition and Food Service Department / Service Purpose of the position Nutrition and Food Service, Operations Directorate To prepare and serve appropriate food to customers following the menu and food safety guidelines as well as barista duties. To clean and sanitize dishes, equipment and work areas in line with required guidelines of the department. Working Relationships Internal Kitchen Team Leader Food Service Dietitian Zac s Team Leader Cooks Kitchen Assistants Nutrition and Food Service Manager Hospital Staff Members of the public Orderlies External Dimensions Expenditure & budget / forecast for which accountable Challenges & Problem solving Number of staff reports Delegations & Decision Other Indicators Nil To provide high quality beverage and meal service to customers in a timely manner N/A To monitor and record food safety data and respond to this information appropriately. To respond to any customer complaints and refer to the Team Leader as appropriate. Effectively manage customer expectations and service to ensure a high standard of customer service is provided
Key Accountabilities SAFE FOOD PREPARATION AND SERVICE Food hygiene practices are followed at all times Follows duty lists Participate in the food safety programme Follows handwashing procedure and use of gloves Time frames are followed Work practices are in accordance with department protocols Food hygiene certificate obtained Participation in the bi-annual hand washing programme WORK AREA, EQUIPMENT AND DISHES CLEANED AND SANITISED Cleaning duties are completed as required and as per duty list and cleaning equipment manual Dishes are cleaned, dried and stored in the correct area Breakages are kept to a minimum The dishwasher is safely operated according to equipment manual Work area / dishes are cleaned, maintained at the highest level of cleanliness and sanitation DEMONSTRATES CORRECT MEAL SERVICE AND PREPARATION Food is prepared in accordance with guidelines Food items are served as per menu and portion guidelines Food is served using correct utensils and best practice for heat retention Meal temperatures meet audit standards.
DEMONSTRATES INVOLVEMENT IN QUALITY IMPROVEMENT INITIATES Participates in training programmes offered - Food hygiene inservice - Handwashing - Fire Safety - CPR Attends regular staff meetings Completes annual training as per register Participates in meetings, contributing where appropriate CASH HANDLING, CUSTOMER SERVICE Accurate cash handling transactions EFTPOS transactions carried out in accordance with guidelines Displays high level of customer service skills Less than 1% of cash handling errors. Customer dissatisfaction and complaints are minimal. OCCUPATIONAL HEALTH & SAFETY Displays commitment through actively supporting all health and safety initiatives. Ensures all staff/colleagues maintain adequate safety standards on the job through consultation, training and supervision. Ensures own and others safety at all times. Complies with policies, procedures and safe systems of work. Reports all incidents/accidents, including near misses in a timely fashion. Is involved in health and safety through participation and consultation. Evidence of participation in health and safety activities. Demonstrates support of staff/colleagues to maintain safe systems of work. Evidence of compliance with relevant health and safety policies, procedures and event reporting. Key Competencies CUSTOMER SERVICE Open and responsive to customer needs. Demonstrate an understanding of continuous quality improvement. Demonstrates a commitment to customer service and continuous quality improvement, through interaction with patient/clients and other customers. Identifies customer needs and offers ideas for quality improvement. Effective management of customers/situations.
ENGAGING EFFECTIVELY WITH MĀORI Demonstrates knowledge and understanding of local tikanga and Māori culture sufficiently to be able to respond appropriately to Māori Is visible, welcoming and accessible to Māori consumers and their whānau Actively engages in respectful relationships with Māori consumers and whānau and the Māori community Actively seeks ways to work with Māori consumers and whānau to maximise Māori experience Actively facilitates the participation of whānau in the care and support of their whānau member Accelerated health outcomes for Maori Evidence of positive feedback from Māori consumers and whānau, and colleagues Evidence of collaborative relationships with Māori whānau and community/organisations Evidence of whānau participation in the care and support of their whānau member HEALTH AND SAFETY STATEMENT Takes reasonable care of your own health and safety Ensures that your actions or omissions, do not adversely affect the health and safety of other persons Complies with reasonable instructions given by HBDHB Co-operates with health and safety policies or procedures Essential and Desirable Criteria: Qualifications / Skills / Experience Essential Engaging Effectively with Māori Qualifications (e.g. tertiary, professional) Business / Technical Skills (e.g., computing, negotiating, leadership, project management) Demonstrates the ability to engage effectively with Māori consumers (patients/families/whanau). Demonstrates ability to apply the Treaty of Waitangi within the Service. Values & Behaviours: Shows commitment to, and demonstrates the behaviours of the health sector: He kauanuanu Showing respect for each other, our staff, patients and consumers this means I actively seek to understand what matters to you. Experience (technical and behavioural) Ākina Continuously improving everything we do this means that I actively seek to improve my service. Rāranga te tira Working together in partnership across the community this means I will work with you and your whanau on what matters to you. Tauwhiro Delivering high quality care to patients and consumers this means I show empathy and treat you with care, compassion and dignity. Desirable Previous experience in the food industry Food hygiene certificate
Recruitment Details Position Title Hours of Work Salary & Employment Agreement Coverage Kitchen Assistant 80 hours per fortnight Permanent In accordance with the DHBs/E tū Multi-Employer Collective Agreement (MECA), hourly rate $16.50 - $18.35 according to qualifications and experience. Date July 2018