The difference between an urgency and emergency

Similar documents
CUSTOMER SERVICE MEMBER FOCUS A NEW WAY TO REACH. Hawai i 2017 Issue I NUMBERS TO KNOW

MEDICAL EMERGENCIES WHAT YOU NEED TO KNOW IS IT AN EMERGENCY? FROM AMERICA S EMERGENCY PHYSICIANS. Is It An. Emergency?

PATIENT INFORMATION. Address: Sex: City: State: address: Cell Phone: Home Phone: Work Phone: address: Cell Phone:

Congestive Heart Failure

HPSM Medi-Cal Benefits A Guide on How to Get Your Health Care

Temporary Exclusion for Health Reasons (Including Medications and Special Diets) Policy

Recognizing and Reporting Acute Change of Condition

Benefits. Benefits Covered by UnitedHealthcare Community Plan

May Family Chiropractic Health Information and Health History Patient Name: Gender: Male Female

First Aid, CPR and AED

Advocare. Connection. Advocare Plan Expands. Preventive Guidelines. Controlling High Blood Pressure. Page 2. Page 5. Teri Mueller, R.N.

Making the Most of the Ambulance Service

What to Expect If you need care

MARATHON HEALTH CENTER a benefit of CHG Health and Wellness

Emergency Care for Blood and Marrow Transplant Patients

WITHOUT YOUR WRITTEN CONSENT, WE CAN NOT SPEAK TO ANYONE REGARDING YOUR MEDICAL CARE due to privacy laws. You have the right to list anyone you

SMG OB/GYN Lake Lansing St. Johns Returning Patient Questionnaire (Please print clearly and Fill out Entirely)

PARTICIPANT HANDBOOK. City and County of San Francisco Department of Public Health Updated February 2017

Crisis Triage, Walk-ins and Mobile Crisis Services

A PARENT S GUIDE TO PEDIATRIC DAY SURGERY PROVIDENCE MEDICAL CENTER ALASKA PEDIATRIC SURGERY 4100 LAKE OTIS PARKWAY SUITE

Walk-in Clinic. Dear Patients. Frequently Asked Questions (FAQ)

Stapling / Repair of Pharyngeal Pouch

Benefits That Benefit You

CCFFH NEWSLETTER March 2015

Patient Registration. City, State & Zip Code Date of Birth Age. Occupation: Family Physician: Married Single Other Spouse's Name

My Path to Good Health

Discharge advice following anti-reflux surgery. Information for patients Day Surgery Unit

Chronic Obstructive Pulmonary Disease

T & A (Tonsillectomy and Adenoidectomy)

What to know and when to go

PATIENT AGREEMENT TO SYSTEMIC ANTI- CANCER THERAPY:

CARLISLE HOUSE SURGERY WINTER NEWSLETTER 2014

Symptoms and Ill Health (Present State)

Intranet version. Bradford Teaching Hospitals. NHS Foundation Trust. Colonoscopy. Gastroenterology Unit patient information booklet

Pediatric New Patient Form

A Patient s Guide to Surgery

To be completed by healthcare provider

Pfeiffer Surgery Center

City of Los Angeles Q3 Utilization Update

Hematology Team. Name: Your JCC Chart #:

Pain and Symptom Management Clinic

Unit 4 Safety, First Aid, Disease

PATIENT AGREEMENT TO SYSTEMIC ANTI- CANCER THERAPY:

DAILY ACTIVITIES (Q1)

Course Syllabus Wayne County Community College District EMT 101 First Aid CTPG

Health Home Flow Hypothetical Patient Scenario

Welcome to Pinnacle Chiropractic Spine and Sports Center

2018 MEMBER HANDBOOK

Neck & Spine Patient Demographic

Patient Name: Last First Middle

Welcome to Pinnacle Chiropractic Spine and Sports Center

Your Anesthesiologist, Anesthesia and Pain Control

PATIENT INFORMATION SHEET:

Workers Compensation Demographic

2.. The two persons trained shall be regular members of the school staff, which ensures at least one of the two being present during school hours.

Ogden City School District Allergy Health and Emergency Care Plan for School. School: Grade: School Year:

Scope These guidelines apply to all St Thomas the Apostle staff members and contractors whilst performing duties on behalf of the school.

- B - CARE OF SICK OR INJURED STUDENTS

2200 Northern Boulevard, Suite 133 East Hills, NY Fax (516) Transitional Care

New Patient Intake Questionnaire

Laparoscopic Cholecystectomy

E/M Auditing: History is the Key

Independent investigation into the death of Mr Marvinder Singh a prisoner at HMP The Mount on 13 April 2017

Patient Diary. Vascular Surgery Enhanced Recovery Programme

Why are you here today, or where do you have pain? Date of Injury: Compensable Area (if workers compensation):

Statement of Financial Responsibility

Thoracic Surgery Unit Information for Patients Having an Examination of the Lymph Glands Inside the Chest

FREEHOLD REGIONAL HIGH SCHOOL DISTRICT OFFICE OF CURRICULUM AND INSTRUCTION HEALTH AND PHYSICAL EDUCATION DEPARTMENT HEALTH III COURSE PHILOSOPHY

WELCOME to Kaiser Permanente

2. Unlicensed assistive personnel: any personnel to whom nursing tasks are delegated and who work in settings with structured nursing organizations.

Hampton Roads Regional Schools Life-Threatening Allergy Management Protocol Forms

Your Anesthesiologist, Anesthesia and Pain Control

Bellevue Neurology PATIENT DEMOGRAPHIC FORM

Improving Stroke Patient and Family Education Through Nursing Research

Intranet version. Bradford Teaching Hospitals. NHS Foundation Trust. Sigmoidoscopy. Gastroenterology Unit patient information booklet

Don t. just go to A&E. You could get quicker treatment closer to home

DENTON UROLOGY 2401 West Oak Street Ste. #102 Denton, Texas Phone: Fax:

Staying Healthy Guide Health Education Classes. Many classroom sites. Languages. How to sign up. Customer Service

PLEASE FILL OUT FORM BELOW AND THEN FAX BACK TO: ADDITIONALLY, PLEASE BRING FORM WITH YOU ON THE DAY OF YOUR SCHEDULED APPOINTMENT.

Radiation Oncology. This guide was prepared by the nursing staff of the JGH and the volunteers of Hope & Cope.

Welcome to Rebound Sports & Physical Therapy!

General Practice Triage: An update for Reception & Clinical Staff

FIRST AID PROCEDURE. A First Aider is a person who has a valid certificate in either first aid at work or emergency first aid at work training.

PATIENT REGISTRATION FORM

HARRISON COUNTY SCHOOLS OFFICE OF HEALTH SERVICES

Chest Centre. Welcome to the. Vancouver General Hospital

First Aid (Latest DET Update: 19/04/17)

SEVERE ALLERGIC REACTION MANAGEMENT PROCEDURE QUESTIONAIRE. Student Name: Current Date: Date of Birth: Grade:

Post operative instructions following minor surgery

Important changes to urgent care services in Wirral

First Aid Policy. First Aid Policy September 2017

Child s Health History

Patient Information. Date of Birth Sex Marital Status / / Male Female Single Married Other. Address

Children s Ward Parent/Carer Information Leaflet

Upper GI Endoscopy a guide for patients and carers

Important changes to urgent care services in Wirral

Standard Operating Procedure Safe To Wait in Urgent Care Services

Chapter 11 Assessment of the Medical Patient DOT Directory

Patient Guide to the Practice Appointment System

MEMBER HANDBOOK. Health Net HMO for Raytheon members

Transcription:

The difference between an urgency and emergency Health Promotion and Education Program Rev. 2014 2014, MMM Healthcare, Inc. - PMC Medicare Choice, Inc. Reproduction of this material is prohibited. MP-HEP-PPT-701-01-020514-E M&P-PRD-TEM-030-032511-S

Objectives At the end of the presentation, you will be able to: Define the terms urgency and emergency Differentiate between the two concepts

Pre test 1. An urgency is: a. Health situation that requires immediate attention, but does not put the life of someone at risk b. Controlled health situation 2. If an urgent health situation occurs: a. Stay at home b. Seek immediate medical care

Pre test 3. An emergency condition is: a. A health situation that occurs suddenly and requires immediate treatment or care b. A sore throat 4. It is beneficial to visit your physician s office: a. Because they know your health conditions and can monitor your health b. Because it's more comfortable

Did you know According to the Centers for Disease Control and Prevention (CDC) every year 23.5% of people over the age of 65 in the US visit an emergency room at least 2 times a year 136.1 million people visit emergency rooms annually These patients are treated for a wide variety of medical conditions

What s an urgency? Health situation that requires immediate attention, but the lives of people are not at stake If not treated in time, an urgency could aggravate and the condition may become an emergency

Health situations that are considered urgencies: Mild abdominal pain Diarrhea Asthma with mild crises Contusion Pharyngitis Tonsillitis Fever without compromise of vital functions

What s an emergency? Health situation that occurs suddenly and requires immediate treatment or attention A person s life can be in danger

Bleeding that will not stop Severe breathing problems Medical Emergency warning signs Changes in mental status such as confusion, difficulty waking and unconsciousness Chest pain Coughing or vomiting blood Suicidal or homicidal feelings Injury to the head or spine Source: American College of Emergency Physicians (2007)

Warning signs of a medical emergency Severe or persistent vomiting Injury due to a car accident, burns or smoke inhalation Deep or large wound Sudden, severe pain anywhere on the body Dizziness, weakness, or sudden change in vision Ingestion of a toxic substance Source: American College of Emergency Physicians (2007)

What is the difference between a visit to a medical office and an emergency room visit?

Visit to a medical office The consultation is a planned visit to a medical office You talk with your physician who is familiar with your health condition You can express your questions and discuss treatment options They can monitor your condition to make sure you are receiving the care you need

Emergency room visits Treat medical conditions that have occurred suddenly The attending physician does not know all your health conditions They attend people whose lives are at risk

Recommendations to prevent emergency situations Stay active, exercise 30 minutes a day 5 days a week Have a healthy diet Visit your physician regularly Comply with treatments and physician recommendations

Advice for when you visit an emergency room When possible, bring a list of medications you are using and existing allergies Include: Name of medication and method of administration Time you ve taken the medication and correct dosage Any allergies medical personnel should be aware of Stay calm: a calm attitude can improve communication with physicians and nurses who are helping you

After leaving the emergency room: Make sure you understand all instructions given for your care and recovery Visit your primary care physician within 7 days after you are discharged from the emergency room Comply with treatment, education and follow-up appointments recommended Ask your physician to write a review of your medications Learn what could be warning signs or symptoms that could present after you leave the emergency room, and where to seek help

Post test 1. An urgency: a. Health situation that requires immediate attention, but does not put the life of someone at risk b. Controlled health situation 2. If an urgent health situation occurs: a. Stay at home b. Seek immediate medical care

Correct Answers 1. An urgency: a. Health situation that requires immediate attention, but does not put the life of someone at risk b. Controlled health situation 2. If an urgent health situation occurs: a. Stay at home b. Seek immediate medical care

Post test 3. An emergency is: a. A health situation that occurs suddenly and requires immediate treatment or care b. A sore throat 4. It is beneficial to visit your physician s office: a. Because they know your health conditions and can monitor your health b. Because it's more comfortable

Correct Answers 3. An emergency is: a. A health situation that occurs suddenly and requires immediate treatment or care b. A sore throat 4. It is beneficial to visit your physician s office: a. Because they know your health conditions and can monitor your health b. Because it's more comfortable

For an immediate health consult, call us: MMM: 1-866-677-7779 PMC: 1-866-516-7704 TTY (hearing impaired): 1-866-690-7771

For more information, call the Health Promotion and Education Program of Cuidándote Mucho Más: 787-993-2311 (Metro Area) 1-866-517-0701 (toll free) Monday to Friday from 7:30 a.m. to 4:30 p.m.

Where to find aid Mental Health Department A specialized Department dedicated to integrate Mental Health care Online Member Access 7 days a week, 24 hours a day 1-877-721-7722

References Guidelines for the Urgent or Emergent Therapy of Hypertension (1998). Obtained from http://www.universityhealthsystem.com/files/01-emergent.pdf on March 2014 Anna S. Sommers, Ellyn R. Boukus Dispelling Myths About Emergency Department Use: Majority of Medicaid Visits Are for Urgent or More Serious Symptoms. Health System Change Journal; No. 23, July 2012. Obtained From: http://newsroom.acep.org/index.php?s=20288&item=29950 on March 2014 Geriatric Emergency Department Guidelines, American College of Emergency Physicians (2014). Obtained from http://www.acep.org/geriedguidelines/ on March 2014 Hyattsville, MD. Health,United States 2011 With Special Feature on Socioeconomic Status and Health Table 94; p310. National Center for Health Statistics, 2012. Obtained from http://www.cdc.gov/nchs/data/hus/hus11.pdf#096 on March 2014