Sustaining Software-Intensive Systems - A Conundrum
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1 Pittsburgh, PA Sustaining Software-Intensive Systems - A Conundrum Mary Ann Lapham Sponsored by the U.S. Department of Defense 2006 by Carnegie Mellon University Version 2 GSAW page 1
2 Agenda What is Sustainment Software Entrance Criteria for Sustainment Selected Examples of Challenges Conclusions 2006 by Carnegie Mellon University Version 2 GSAW page 2
3 What is Sustainment? Joint Publication 4-0 (Doctrine for Logistic Support of Joint Operations): The provision of personnel, logistic, and other support required to maintain and prolong operations or combat until successful accomplishment or revision of the mission or the national objective DoDI : The first effort of the Operations and Support (O&S) phase established and defined by DoDI The purpose of the sustainment effort is to execute the support program to meet operational support performance requirements and sustain the system in the most cost effective manner of its life cycle. Sustainment includes supply, maintenance, transportation, sustaining engineering, data management, Configuration Management (CM), manpower, personnel, training, habitability, survivability, environment, safety (including explosives safety), occupational health, protection of critical program information, anti-tamper provisions, and information technology (IT), including National Security Systems (NSS), supportability and interoperability functions. Sustainment overlaps the Full Rate Production and Deployment (FRP&D) effort of the Production and Deployment (P&D) phase by Carnegie Mellon University Version 2 GSAW page 3
4 Software Sustainment - Definition Software maintenance and software sustainment are often used interchangeably. We will make a distinction. Software Maintenance: The process of modifying a software system or component after delivery to correct faults, improve performance or other attributes, or adapt to a changed environment. No definitive definition of software sustainment has been found, so our working definition is: Software Sustainment: The processes, procedures, people, materiel, and information required to support, maintain, and operate the software aspects of a system by Carnegie Mellon University Version 2 GSAW page 4
5 Software Sustainment - Distinction Software maintenance consists of: correcting the faults improving performance or other attributes adapting to a changed environment Software sustainment addresses other issues not always included in maintenance, such as: operations documentation deployment security CM training help desk COTS management technology refresh 2006 by Carnegie Mellon University Version 2 GSAW page 5
6 Software Entrance Criteria for Sustainment Example Signed Source of Repair Assignment Process (SORAP) Completed Operational Test & Evaluation Stable software production baseline Complete current software documentation Authority to Operate (ATO) Sustainment Plan Current & negotiated sustainment transition plan Sustainment staff training plan Key: Good Caution Warning Critical Note: Based on SEI experience with actual programs 2006 by Carnegie Mellon University Version 2 GSAW page 6
7 Selected Examples of Challenges Programmatic COTS System Transition Information Assurance (IA) Indicates Major Concern 2006 by Carnegie Mellon University Version 2 GSAW page 7
8 Programmatic Issues Transition tasks in development contract Funding for development contractor Sustainment Funding for sustainer Transition plans created and implemented Sustainer training created Signed SORAP required 2006 by Carnegie Mellon University Version 2 GSAW page 8
9 COTS Obsolescence & Upgrade Planning COTS Vendors New complexity to handle Fielded System Instances Demand for features System Context Simultaneous Definition and Tradeoffs Marketplace Architecture & Design Incremental system releases RIP Unsupported releases No market demand System development Tech refresh, system sustainment 2006 by Carnegie Mellon University Version 2 GSAW page 9
10 COTS Business Issues COTS Vendors New business issues (licenses, data rights, warranties) to resolve?????? COTS Products COTS-Based System 2006 by Carnegie Mellon University Version 2 GSAW page 10
11 System Transition Staffing issues loss of staff Training issues get staff up to speed Complete documentation hand-off Expert knowledge transfer/loss 2006 by Carnegie Mellon University Version 2 GSAW page 11
12 Information Assurance Security System Engineering Decisions Schedules Was security involved in system engineering decisions? How secure is the overall system? 2006 by Carnegie Mellon University Version 2 GSAW page 12
13 Conclusions Sustainment is a balancing act Definitions (what s included) Planning Coordination on issues Risk Mitigation 2006 by Carnegie Mellon University Version 2 GSAW page 13
14 Questions Contact Information: Mary Ann Lapham Software Engineering Institute Carnegie Mellon University 4500 Fifth Avenue Pittsburgh, PA by Carnegie Mellon University Version 2 GSAW page 14
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