EXECUTIVE SUMMARY. Statement of Initial Findings Power Outage

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1 EXECUTIVE SUMMARY On Friday, April 21, 2017, an equipment failure at a Pacific Gas and Electric (PG&E) substation at Larkin and Eddy Streets caused a power outage to northern and central City and County of San Francisco (CCSF) affecting an estimated 88,000 customers. The outage occurred at approximately 0919 hours and extended through the day until all customers were restored at approximately 1700 hours. The Department of Emergency Management (DEM) activated the Emergency Operations Center (EOC) to support City services throughout the outage and restoration process. In cooperation with the Building Owners and Managers Association (BOMA) and the San Francisco Chamber of Commerce (SF Chamber), CCSF Departments responded to the EOC at a full activation level. All CCSF Departments provided assistance to the EOC to assess the overall impact in the affected area and throughout the City. As a part of the EOC, the Joint Information Center (JIC) activated to better coordinate public information and warning. The JIC utilized AlertSF, traditional media, and social media to share information with the public throughout the day. The EOC s objectives were to: Coordinate CCSF Departments in response to the power outage; Ensure continuity of CCSF Services throughout the City including the affected area; Gather, coordinate, and disseminate situational information among participating agencies and to the public; Serve as a liaison to state, federal, and private sector partners as needed; Monitor situational status, with particular focus on Access and Functional Needs (AFN) dependent on electricity, in order to proactively take steps to mitigate potential hazards or threats. The purpose of this Statement of Initial Findings is to document what is known about the incident at this time. This information can be used to inform the After Action Report. The purpose of the After Action Report is to analyze CCSF s coordination and response efforts, to identify strengths to be maintained and built on, to identify potential areas for further improvement, and to support development of corrective actions. FOR OFFICIAL USE ONLY 1 City and County of San Francisco

2 TIMELINE Activation Level Prior to the Power Outage: Duty Team (Duty Officer/Manager on Call); Emergency Operations Center (EOC) is not activated. 0907: Power to the Department of Emergency Management which houses the Dispatch Operations Center and Emergency Operations Center went offline. As planned, generator power kicked in immediately to ensure continuity of operations. 0912: Dispatch Operations contacts PG&E to confirm power outage surge protocols were initiated. Six supervisors joined the 12 call takers on duty to answer calls. At this point the call log showed 29 calls waiting in the system. 0915: Dispatch Operations issues notification to DEM Duty Team and public safety partners. 0919: PG&E reported a power outage to DEM Duty Officer. Initial reports estimated 13,000 customers without power in Northern and Central San Francisco. 0939: Initial Public Alert: Tweet sent out from San Francisco Department of Emergency Management (SFDEM) stating: Large Power Outage impacting Northern SF. PG&E working on restoration. DEM advises call 911 only in case of emergencies. Tweet sent to more than 83,000 followers. (Appendix A) 0939: First media inquiry received. Department of Emergency Management Public Information Officer and later the EOC Joint Information Center (JIC) were engaged with the media throughout the day in order help push information out to the public. 0945: San Francisco Unified School District (SFUSD) posted a message to their website. (Appendix B) 0950: PG&E reported to the San Francisco Dispatch Operations Center (9-1-1) and the Duty Officer that up to 90,000 customers were without power. 1000: call volume stabilized to manageable levels. During this period ( ) the center received 405 emergency calls of which 226 were abandoned before a dispatcher could answer (all abandoned calls were called back). 201 non-emergency calls were received of which 181 were abandoned (by policy nonemergencey calls do not reveive a call back). By comparison on Friday April 14 ( ), the center received 70 emergency calls with 13 abandoned (all called back). For non-emergency calls, it was 103 calls with 36 abandoned. 1008: EOC Level A activation initiated. Level A means the EOC is put on standby mode and staffed by SFDEM Staff. 1016: EOC Level D activation initiated. Level D is San Francisco's highest activation level with all sections and branches activated. 1020: AlertSF (San Francisco's Text Message and Alert System) message sent to more than 59,000 citywide subscribers. Tweet also sent from SFDEM. Message stated: Power outage in the Northern part of San Francisco. The City is coordinating with PG&E as they work to resolve the issue. The public should only call if there is an emergency. Please leave lines open for those in emergency situations. (Appendix A) FOR OFFICIAL USE ONLY 2 City and County of San Francisco

3 1021: Board of Supervisors Update #1 sent via . The message was sent to 9 of 11 Supervisors. Supervisors Jane Kim and Aaron Peskin were accidently left off the distribution list. During the initial response, an ad-hoc EOC team was supplemented with administrative personnel from SFDEM until regular personnel could arrive. Unfortunately, an error was made by staff that does not normally operate in the EOC nor corresponds with the Board of Supervisors. This error was later discovered and corrected in subsequent correspondence. (Appendix C) 1035: SFUSD sent update to more than 9,000 employees. (Appendix B) 1049: SFDEM Tweets message to remind public to refrain from calling unless it is a life safety issue/emergency. 1100: EOC Level D reached and functionally staffed. At this point, most branches and units have sufficient staff and resources to support the incident. SFDEM's Division of Emergency Services is located off-site and staff must travel to the EOC. Staff from the City and County of San Francisco, community organizations, and the private sector must also travel from different locations in the City in order to staff the EOC. 1105: Mayor Edwin M. Lee arrives for a briefing with Acting DEM Director William Lee and Emergency Operations Center Manager Thomas Chin. 1116: SFDEM Re-Tweeted an update from PG&E stating that power should be restored to most customers by 1:00 p.m. 1120: Press Release #1 issued that includes a partial list of neighborhoods affected by the power outage. EOC staff attempted to find more accurate information regarding what Northern and Central San Francisco neighborhoods were affected. Unfortunately, this information was unavailable. (Appendix A) 1130: JIC staff hosted a conference call with citywide public information officers in order to share information and coordinate messaging. 1131: SFDEM Re-Tweeted an update from BART. (Appendix A) 1145: The San Francisco Public Utilities Commission (SFPUC) posts an urgent alert to more than 150,786 Nextdoor users. SFPUC public information officers are part of the JIC along with SFDEM, SFUSD, 311, Mayor's Office on Economic and Workforce Development, and PG&E. 1149: SFDEM Re-Tweeted an updated from Muni. (Appendix A) 1158: SFDEM Re-Tweeted an update from SFPD. (Appendix A) 1230: Human Services Agency (HSA) and the Mayor s Office on Disability (MOD) staffing the EOC initiate contact with home-bound residents relying on electricity for medical mobility purposes. FOR OFFICIAL USE ONLY 3 City and County of San Francisco

4 1236: The Department of Human Resources (DHR) issues guidance to CCSF Department Heads and Human Resource Managers. (Appendix B) 1300: SFUSD issues message to school leaders. (Appendix B) 1329: Board of Supervisors Update #2. All members of the Board of Supervisors and their staff are included in the update. (Appendix C) 1330: Media Advisory announcing 2:00 p.m. press conference at the EOC. JIC staff call assignment desks to notify them of the press conference. (Appendix A) 1336: Tweet from SFDEM announcing 2:00 p.m. press conference. (Appendix A) 1435: PG&E Power restored to Dispatch Operations Center and Emergency Operations Center. 1400: Press Conference featuring Mayor Edwin M. Lee, Barry Anderson (PG&E), Fire Chief Joanne Hayes-White, Ed Reiskin, San Francisco Municipal Transportation Agency, Police Chief William Scott, and EOC Manager Thomas Chin. An American Sign Language (ASL) interpreter was present for the press conference. 1415: SFUSD sends text message update to more than 57,000 families. (Appendix B) 1418: SFDEM retweets an update from Mayor Lee. (Appendix A) 1500: Press update at EOC. PIO announces situation is stable and improving. 1519: Situation Report sent to City Departments and Partner Agencies. (Appendix D) 1528: SFDEM tweets asking people on electrical medical devices, to get in touch with service providers. If they need, assistance they should call : SFUSD Web Message (Appendix B) 1600: Press Update at EOC. PG&E announces all but 3,000 customers have power restored. EOC begins stand down from Level D to Level B- Partial activation with first responder elements. In this case, EOC staff that would remain are DEM staff and PG&E representatives. 1601: Re-Tweet of PG&E service update. (Appendix A) 1630: Public information officer conference call. 1631: Situation Report sent to City Departments and Partner Agencies. (Appendix D) FOR OFFICIAL USE ONLY 4 City and County of San Francisco

5 1639: Press Release #2: Provides update of the situation and notes that power at all schools has been restored. (Appendix A) 1643: Board of Supervisors Update #3 sent to all Supervisors and their staff. (Appendix C) 1700: EOC Deactivation. Activation set at Duty Team status. PG&E reports power is restored to all customers. 1706: Fourth and final Board of Supervisors update sent to all Supervisors and staff. (Appendix C) FOR OFFICIAL USE ONLY 5 City and County of San Francisco

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7 APPENDIX A: DEM EXTERNAL COMMUNICATIONS FOR OFFICIAL USE ONLY 7 City and County of San Francisco

8 FOR IMMEDIATE RELEASE Tuesday, April 21, 2017 Contact: S.F Dept. Of Emergency Management, , *** PRESS RELEASE *** SAN FRANCISCO POWER OUTAGE UPDATE (4/21/17 11:30 AM) San Francisco San Francisco is experiencing a large power outage affecting the following Northern and Central San Francisco neighborhoods: Western Addition Pacific Heights Japantown Polk Gulch Russian Hill Marina Richmond Presidio Laurel Heights Sunset Financial District Chinatown North Beach Fisherman's Wharf An estimated 90,000 people are currently without power. The San Francisco of Department of Emergency Management has activated the City s Emergency Operation Center to coordinate all response activities. The focus of all city efforts remains on public and life safety. We are closely coordinating with all critical facilities, including hospitals, schools, and public transportation agencies. Currently, California Pacific Hospital and Saint Francis Hospital remain open and are operating off of backup generators. Any new patients are being rerouted to other fully operational hospitals in the city. Public schools affected remain open and operating under standard blackout operating protocols. At this time, the cause for the outage remains under investigation by PG&E and other officials. We ask the public refrain from calling except for life-safety emergencies to keep lines clear for urgent emergencies. The public can sign up for text alerts by texting AlertSF to or by following us on A media update will be provided as more information becomes available. FOR OFFICIAL USE ONLY 8 City and County of San Francisco

9 FOR IMMEDIATE RELEASE April 21, 2017 Contact: Joint Information Center , ***MEDIA ADVISORY*** Press Conference: 4/21/17 San Francisco Power Outage What: San Francisco Mayor Lee and officials from Pacific Gas & Electric and city departments will provide an update on today s power outage. Officials will provide up-to-date information on ongoing emergency coordination activities, as well as information related to the cause of the outage and an estimated timeline of repair. When: 2:00 PM; April 21, 2017 Where: San Francisco Emergency Operations Center 1011 Turk Street, San Francisco, CA Who: San Francisco Mayor Ed Lee Barry Anderson, Vice President of Electric Distribution, PG&E Chief Scott, San Francisco Police Department Chief Joanne Hayes-White, San Francisco Fire Department Ed Reiskin, Director, Municipal Transportation Agency Thomas Chin, Emergency Operations Center Manager, San Francisco Dept. of Emergency Management ### FOR OFFICIAL USE ONLY 9 City and County of San Francisco

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11 APPENDIX B: COMMUNICATIONS FROM ALLIED PARTNERS FOR OFFICIAL USE ONLY 11 City and County of San Francisco

12 SFUSD citywide power outage timeline of communications For website sfusd.edu: (9:45 a.m.) Power outage Earlier this morning a major power outage affected many parts of the city, including school sites. These outages are currently affecting school utilities, including Internet. We are in communication with PG&E, however, we do not currently have an estimate from their teams on when this will be resolved. As soon as we know more, we will provide updates. Please know that all schools remain open. You will be notified if that changes at your child s school. 停電通知 今天早上, 大範圍的停電影響了城市的許多地方, 包括校區 停電影響了學校電力, 包括互聯網 我們正在與 PG&E 進行溝通, 但是他們的團隊還沒有估計何時能恢復供電 一旦我們知道更多, 我們將提供更新 請注意, 在此期間, 學校正常上課 如果您孩子的學校有特別安排, 您將收到通知 Esta mañana ocurrió una interrupción del servicio eléctrico que afectó distintas áreas de la ciudad. Estas interrupciones están afectando los servicios de las escuelas incluyendo internet. Estamos en comunicación con el departamento de PG&E, pero aún no tenemos una respuesta concreta por parte de ellos acerca de cuando será reinstalado el servicio. Tan pronto como tengamos más información les mantendremos informados. Tengan en cuenta que todas las escuelas permanecen operando. Se les informará si algo cambia en la escuela de sus hijos. Employee website Posting (9:45 am) We are experiencing power outages at several schools due to a city-wide PG&E power outage. We are assessing schools' needs at this time. Department heads and principals, our first priority is student and staff safety. If you are experiencing outages, please adjust your routines, as needed. Added to Intranet Posting (11:20 am) EPC Update: Schools should continue to collect student registration forms for today's Round 2 enrollment and registration deadline. Once power resumes, schools can complete the registration process for students. The Educational Placement Center currently has power and has been registering and enrolling students today. All Employee from SFUSD (10:35 am) Greetings Colleagues, FOR OFFICIAL USE ONLY 12 City and County of San Francisco

13 Earlier this morning a major power outage affected many parts of the city, including school sites, 555 Franklin, and 135 Van Ness. These outages are currently impacting school utilities, including Internet. We are in communication with PG&E, however, we do not currently have an estimate from their teams on when this will be resolved. As soon as we know more, we will be back in touch with an update. Below is a list of all schools known to be affected, so please keep this in mind if you reach out to colleagues at other sites: 135 Van Ness Alamo ES Civic Center HS Cobb ES Francisco MS Galileo HS Lilienthal MS Lilienthal K2 Marina MS Peabody ES Presidio Presidio MS Redding ES Rosa Parks ES SF Montessori ES Sherman ES Spring Valley ES Sutro ES Swing Space Tenderloin ES Tule Elk Wallenberg HS As a reminder, our first priority is student and staff safety. If you are experiencing outages, please adjust your routines, as needed. Best, SFUSD Central Office SFUSD MEDIA STATEMENT (10:30 AM) A major power outage is affecting 18 SFUSD school sites and one district office building as of 11:15 a.m. SFUSD continues to monitor the situation. School site power outages are currently affecting utilities, including Internet. Student and staff safety is our priority. All schools remain open and are adjusting their instruction as needed. Families will be notified if something changes at their child s school. SCHOOL LEADER MESSAGE SENT AT 1:00 Good Afternoon Site Leaders, FOR OFFICIAL USE ONLY 13 City and County of San Francisco

14 Please inform your students and staff that they may experience some delays in public transport due to this morning's power outage. Here is the latest update from SFMTA regarding the impacted bus lines: 1 California 22 Fillmore 25 Bryant 30 Stockton 45 Union/Van Ness PARENT TEXT MESSAGE SENT AT 2:15 Pls be advised due to power outages, it may take longer for children to get home from school. WEBSITE UPDATE AS OF 3:30 PM Power outage on 4/21/17 Earlier this morning a major power outage affected many parts of the city, including 22 school sites. Of the sites affected, most had their power restored by 3:00 p.m. All after school programs are open. Transportation throughout the City is more congested than usual so may affect travel time from school to home. FOR OFFICIAL USE ONLY 14 City and County of San Francisco

15 SAN FRANCISCO CHAMBER OF COMMERCE COMMUNICATIONS 1206: NOTIFICATION: Power Outage Updates for Business Community San Francisco Chamber of Commerce Community: At approximately 9: 19 a.m. PG&E reported a large power outage affecting primarily the Northeast Sector of the city. At this time there is no known cause. Please note that Joey Blaszczyk, Jeff Ellis, BOMA along with myself are at the San Francisco EOC representing the business community and will send out updates as they come in with regards to today's incident. As your business has updates, please notify me so that City Leaders are updated on your status, what has been done for your organization, and if there any specific incidents that have occurred. Please advise. I can be reached via and cell at : Sit Rep: San Francisco Power Outage Situational Awareness Report Event: San Francisco Wide-Spread Power Outage Recipients: CRA members with interest in San Francisco County Location: San Francisco - numerous locations, primarily in the Northeast side of the city Summary: Cause - currently unknown AlertSF Message "Power outage in the Northern part of San Francisco. The City is coordinating with PG&E as they work to resolve the issue. The public should only call if there is an emergency. Please leave lines open for those in emergency situations. 10:@21am) BART - Twitter Alerts Montgomery Station is currently closed due to the power outage SF MUNI - Twitter Alerts Cable Car lines switched to motor coach service until further notice FOR OFFICIAL USE ONLY 15 City and County of San Francisco

16 22 and 24 switching back at Sutter due to power outage, shuttles supporting service, expect delays. 1 is delayed at Fillmore due to power outage, shuttles are en route, expect delays. Due to power outage #Muni service across multiple lines is affected, expect delays. PG&E Outage Infomration Outage Map - San Francisco Department of Emergency Management has activate the Private Sector Liaison position. More information will be forthcoming At this time there is no known criminal nexus (per NCRIC advisory bulletin) 1544: UPDATE: Power Outage 4/21/17 The power outage continues and there are about 200 signals out. There are 110 Parking Control Officers deployed to assist with traffic management. BART brought a generator to the Montgomery Street Station and that station is now open. The Fire Department is operating on a modified response schedule to cover calls. The outage was caused by a malfunction at the Larkin Street Substation. PG&E estimates the power to be restored to most customers by 5:00 PM. FOR OFFICIAL USE ONLY 16 City and County of San Francisco

17 APPENDIX C: BOARD OF SUPERVISORS COMMUNICATIONS FOR OFFICIAL USE ONLY 17 City and County of San Francisco

18 1021: Latest on Power Outage (as of 10:14 Hours) Good morning, This is what DEM has broadcast from PG&E: HERE IS THE UPDATE FROM PGE, THERE WAS AN EXPLOSION/FIRE-LOCATION UNDETERMINED, 90,000 NOW AFFECTED, RESTORE TIME IS POSSIBLY 11:15-12:30, WILL CONTINUE TO UPDATE - From SP02 to DEM1 As of this time, the EOC is being activated to coordinate response and messaging. Deirdre Hussey and Ellen Canale happened to be at the EOC for training, and are coordinating with our Joint Information Center We ask that if you push any messaging, that residents are asked NOT to call 911 unless they have an emergency SFFD has cancelled all morning drills and has instituted a modified assignment to conserve resources DEM will be pushing public safety messaging and you are welcomed to retweet Thank you for your patience. 1329: SF Power Outage Update Dear Honorable Members of the Board of Supervisors: As you probably are aware, San Francisco is San Francisco is experiencing a large power outage affecting the following Northern and Central San Francisco neighborhoods: Western Addition Pacific Heights Japantown Polk Gulch Russian Hill Marina Richmond Presidio Laurel Heights Sunset Financial District Chinatown North Beach Fisherman's Wharf FOR OFFICIAL USE ONLY 18 City and County of San Francisco

19 Approximately 80,000 people are currently without power (down 12,000 since the initial outage occurred) due to a fire that took place at the PG&E Substation located on Larkin and Eddy. The fire is extinguished and PG&E is on-scene conducting repairs. The San Francisco of Department of Emergency Management has activated the City s Emergency Operation Center (EOC) to coordinate all response activities. The Mayor will be hosting a press conference at the City s (EOC) at 2:00 p.m. The focus of all city efforts remains on public and life safety. We are closely coordinating with all critical facilities, including hospitals, schools, and public transportation agencies. Currently, California Pacific Hospital and Saint Francis Hospital remain open and are operating off of backup generators. Any new patients are being rerouted to other fully operational hospitals in the city. Public schools affected remain open and operating under standard blackout operating protocols. At this time, the cause for the outage remains under investigation by PG&E and other officials. We ask the public refrain from calling except for life-safety emergencies to keep lines clear for urgent emergencies. The public can sign up for text alerts by texting AlertSF to or by following us on I will provide updates as more information becomes available. Please feel free to contact me on my cell phone for any reason: : SF Power Outage Update as of 4:30PM Dear Honorable Members of the Board of Supervisors: As of 4:30 p.m. the majority of power has been restored throughout San Francisco leaving an estimated 3,000 customers currently without power (primarily in the vicinity of Union Square). All public schools have power restored and are following standard dismissal practices and after school programming. All hospitals have power restored. Home-bound residents relying on electronic medical devices and who need assistance should contact their care provider, or call for medical emergencies. The public is asked to refrain from calling except for life-safety emergencies to keep lines clear for urgent emergencies. Please call for City service-related questions. The public in encouraged sign up for text alerts by texting AlertSF (or zip code) to or by following us on I will provide updates as more information becomes available. Please feel free to contact me on my cell phone for any reason: : All Power Restored (SF Power Outage) FOR OFFICIAL USE ONLY 19 City and County of San Francisco

20 Hello. PG&E just confirmed all power has been restored throughout San Francisco. FOR OFFICIAL USE ONLY 20 City and County of San Francisco

21 APPENDIX D: SITUATION REPORTS FOR OFFICIAL USE ONLY 21 City and County of San Francisco

22 Situation Report Power Outage, , 15 19, & Update - Date: April 21, 2017, Operational Period 1, Sit Stat Report #3 **As ,000 of the initial 88,000 affected customers have had their power restored. All SFUSD school power has been restored. General Situation: At approximately 0919 hrs, PG&E reported a large power outage in the northern part of the City and County of San Francisco. DEM activated the Emergency Operations Center (EOC) at Level C department agency representatives and DEM staff at 1000 hrs to provide support and information coordination to services and agencies impacted by the power outage. PG&E reported 88k initial customers impacted and 23,000 affected users restored with power as of 1346hrs. DOCs Activated: CCSF EOC is deactivating from active support of Power Outage activities. PGE SFMTA SFPD Presidio SFUSD Deactivated at noon Status Levels: Green = Normal Yellow = Minor Issues Red = Significant Issues Operations Support Section Human and Health Services Status: Yellow Outlook: Improving In-home support services that are not under 24 hour care and are dependent on electrical medical devices will typically last only 4 hours. HSA is actively reaching out to the 150 vulnerable clients. Clients who are in need of assistance are being instructed to contact their care giver. If HSA is unable to reach them, an emergency contact is being called. All 150 identified IHSS clients have been contacted EMS ambulance at normal volume. Hospitals Updates: Cal Pacific on full power, still on backup power until cleared by PG&E St. Francis (generator power) not on Diversion FOR OFFICIAL USE ONLY 22 City and County of San Francisco

23 Mt. Zion power restored and open Public Safety Status: Green Outlook: Stable Infrastructure Status: Green Outlook: Stable Dept. of Tech reports SF WiFi is out in the affected areas. SFPUC and DPW report no impact. 19 schools and 2 administrative facilities were impacted by power outage. SFUSD following normal dismissal procedure. Students not able to be picked up by parents will remain on site. Transportation Status: Green Outlook: Stable Traffic throughout CCSF is considerably congested. MTA reports: 110 PCOs in the field 200 traffic lights are out or flashing Low power in Marina and Fillmore Impacted Routes 1,22,24,30, 45 MTA Radio System is in Fallback Mode Montgomery Station running on generator power; Escalator is not operable Extra shuttles have been deployed to impacted areas to keep services running Community Status: Green Outlook: Stable BOMA/CA Resiliency Alliance / Daily Group / Department Security Directors / Chamber of Commerce have been active in communicating with businesses and partners in order to receive information on impacted business and disseminate updated information on actions. 10 hotels are without power and generator power. Currently requesting additional assistance. Joint Information Section FOR OFFICIAL USE ONLY 23 City and County of San Francisco

24 First press release sent at 1120 hrs Posting updated information to social media on a regular basis Maintaining situational awareness throughout CCSF departments and PIO Conducted first City-wide PIO Conference Call at 1130 hrs Mayoral Press too place at 14:00 (to include, PGE / SFFD / SFPF /DEM) located on the steps of the DEM. A media advisory will be sent every hour. Planning Section An EOC Section Brief Occurred at 12:20; A meeting schedule has been developed and the Emergency Action Plan (EAP) is being formulated. Logistics Section Coordinating with CCSF General Services Agency and working closely with the Department of Real Estate and the Controller s Office to provide ongoing logistical support throughout DEM EOC Operations. FOR OFFICIAL USE ONLY 24 City and County of San Francisco

25 Situation Report Power Outage, , 1631, & Update #1 - Situation Summary - Incident Name: Power Outage Date: April 21, 2017, Operational Period 1, Sit Stat Report #1 General Situation: At approximately 0919 hrs, PG&E reported a large power outage in the northern part of the City and County of San Francisco. DEM activated the Emergency Operations Center (EOC) at Level C department agency representatives and DEM staff at 1000 hrs to provide support and information coordination to services and agencies impacted by the power outage. PG&E reported 88k initial customers impacted and 23,000 affected users restored with power as of 1440hrs. DOCs Activated: PGE SFMTA SFPD Presidio SFUSD Deactivated at noon Status Levels: Green = Normal Yellow = Minor Issues Red = Significant Issues Operations Support Section Human and Health Services Status: Yellow Outlook: Improving In-home support services that are not under 24 hour care and are dependent on electrical medical devices will typically last only 4 hours. HSA is actively reaching out to the 150 vulnerable clients. Clients who are in need of assistance are being instructed to contact their care giver. If HSA is unable to reach them, an emergency contact is being called. EMS ambulance at normal volume. Hospitals Updates: Cal Pacific on full power, but still on backup power until cleared by PG&E St. Francis is on full power and fully restored Mt. Zion power restored and open Public Safety Status: Green Outlook: Stable FOR OFFICIAL USE ONLY 25 City and County of San Francisco

26 Infrastructure Status: Green Outlook: Stable Dept. of Tech reports SFWiFi is out in the affected areas. SFPUC and DPW report no impact. 19 schools and 2 administrative facilities were impacted by power outage. SFUSD following normal dismissal procedure. Students not able to be picked up by parents will remain on site. Transportation Status: Green Outlook: Stable Traffic throughout CCSF is considerably congested. MTA reports: 110 PCOs in the field 200 traffic lights are out or flashing Low power in Marina and Fillmore Impacted Routes 1,22,24,30, 45 MTA Radio System is in Fallback Mode Montgomery Station running on generator power; Escalator is not operable Extra shuttles have been deployed to impacted areas to keep services running Community Status: Green Outlook: Stable BOMA/CA Resiliency Alliance / Daily Group / Department Security Directors / Chamber of Commerce have been active in communicating with businesses and partners in order to receive information on impacted business and disseminate updated information on actions. 10 hotels are without power and generator power. Currently requesting additional assistance. Joint Information Section FOR OFFICIAL USE ONLY 26 City and County of San Francisco

27 First press release sent at 1120 hrs Posting updated information to social media on a regular basis Maintaining situational awareness throughout CCSF departments and PIO Conducted first City-wide PIO Conference Call at 1130 hrs Mayoral Press too place at 14:00 (to include, PGE / SFFD / SFPF /DEM) located on the steps of the DEM. A media advisory will be sent every hour. Planning Section An EOC Section Brief Occurred at 12:20; A meeting schedule has been developed and the Emergency Action Plan (EAP) is being formulated. Logistics Section Coordinating with CCSF General Services Agency and working closely with the Department of Real Estate and the Controller s Office to provide ongoing logistical support throughout DEM EOC Operations. Finance and Admin Section Controller s office is NOT directing departments to track time and costs at this time. Departments can expect to hear from the Controller s Office on Monday. Overall Situation Status Stable FOR OFFICIAL USE ONLY 27 City and County of San Francisco