Dear Team Member Candidate,

Transcription

1 Dear Team Member Candidate, Thank you for your interest in a part-time/seasonal position with the Cleveland Browns Guest Services Team. To be included in our selection process, please complete and return the attached application to GuestServicesApplications@ClevelandBrowns.com; or you can send it to us via regular mail at: Cleveland Browns Guest Services FirstEnergy Stadium 100 Alfred Lerner Way Cleveland, OH If your skills fit our needs, we will contact you to schedule an interview. If selected to become a Cleveland Browns Guest Services Team Member, you will be required to attend two training sessions prior to the start of the season. Furthermore, you will be required to work all ten or more home games as well as any other major events at the stadium. If you have any questions, please contact our Guest Services Department at or GuestServices@ClevelandBrowns.com. Sincerely, The Cleveland Browns

2 Cleveland Browns Guest Services Team Member Job Description The Cleveland Browns Guest Services Department is seeking people who are interested in part-time/seasonal employment at FirstEnergy Stadium. Positions start with a salary of $9.50/hour. Following are the essential functions, open positions, and qualifications for potential employment. Mission Statement: To bring people together for the excitement of Cleveland Browns football and enhance their experience by providing the best quality service in a clean, safe environment. Essential Functions: Greet and welcome guests as they enter FirstEnergy Stadium. Provide excellent customer service to enhance the fan experience. Proactively assist guests with any questions or concerns they may have. Understand and enforce all FirstEnergy Stadium policies and procedures. Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. Report any and all incidents to Supervisor. Thank guests for attending as they leave. Positions: Elevator Operator Team Members will transport guests to the appropriate level of the Stadium. Check all guests tickets and/or credentials to ensure that they reach the proper area of the Stadium. Understand and implement FirstEnergy Stadium elevator policies. Greeter Team Members will enthusiastically greet guests and screen for access privileges. Check ticket of guests to verify they are in the correct area and direct to the appropriate location. Properly scan each guest s ticket to ensure that they have access to the Club Level. Guest Services Specialist Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures. Resolve guest complaints and conflicts effectively. Proactively assist guests with any questions and/or comments. Suite Attendant Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level. Monitor assigned area and proactively assist guests. Perform pre/post event Suite checks. Usher Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others. Assist guests in locating assigned seats. Keep the aisles and walkways clear of guests. Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area. Be proactive in assigned areas and enforce the Fan Code of Conduct. Mobility Assistance Team Member Team Members are responsible for transporting guests to and from their assigned seats. Ensure guest comfort and safety at all times. Qualifications: Must be at least 18 years old Excellent customer service skills Quick learner Strong interpersonal and communication skills Ability to project an approachable, professional attitude at all times Ability to walk up and down stairs and stand in one place for long periods of time Must present a neat, well-groomed appearance Must be able to work indoors and outdoors in all weather conditions Must have reliable transportation to and from FirstEnergy Stadium Must be able to work weekends, nights and holidays when required Must be able to work all 10+ Cleveland Browns home games Must be able to pass criminal background check and a drug test The Cleveland Browns are an Equal Opportunity and maintain a drug-free workplace.

3 Cleveland Browns Guest Services Team Member Application Cleveland Browns Football Company LLC is an Equal Opportunity. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, genetic information, veteran status, military status, or any other characteristic protected by law. Date of Application Date Available Please Type or Print Job Interests Which position(s) are you interested in? (May check more than one; preference is not guaranteed.) Elevator Operator Greeter Guest Services Specialist Usher Suite Attendant Mobility Assistance Team Member How did you learn of this job opening? If referred by a current employee, who? Are you available to work all 10 Cleveland Browns home games? Yes No Do you have any interest in working additional events at FirstEnergy Stadium? Yes No If yes, what is your availability? Personal Information Have you ever applied for a position with Cleveland Browns Football Company in the past? Yes No If yes, please specify job position(s) applied for and the date(s) of application: Have you been employed by Cleveland Browns Football Company in the past? Yes No If yes, please specify job position(s) and date(s) of employment: Have you ever been employed by Contemporary Services Corporation (CSC), Tenable, Aramark, or DNC? Yes No If yes, please specify company, job position(s) and date(s) of employment: Are you 18 years of age or older? Yes No If you are hired, can you submit verification of your legal right to work in the United States (e.g., driver s license, passport, visa, green card)? Yes No Have you ever been convicted of or plead guilty to a crime, other than minor traffic violations (other than a matter that has been expunged or sealed)? Yes No If yes, please explain in detail: Employment History: List previous employers, starting with the most recent position. 1 City State Zip Title Salary Reason for Leaving Supervisor s and Title 2 City State Zip Title Salary Reason for Leaving Supervisor s and Title

4 3 City State Zip Title Salary Reason For Leaving Supervisor s and Title High School Education Graduated or Highest Grade Completed Business or Tech School College Other Reference 1 References: List three professional references, preferably former Supervisors Reference 2 Reference 3 Military Service (Completing this section of the application is optional. Leave this area blank if you do not wish to answer.) Have you ever served in the Armed Forces? Yes No If yes, which Branch? Rank at discharge: List special skills/abilities acquired:

5 Additional Experience Please list any additional experience or skills that you feel qualify you for the position you are applying IMPORTANT: You must read the following statements. If you have any questions concerning these statements, please ask them before you sign the employment application. All of the information I have supplied on this application is true, accurate and complete, to the best of my knowledge, and I have not knowingly withheld any information that, if known to the Club, would affect my application unfavorably. If I am hired by the Club, and if the Club discovers at any time during my employment that any of the statements or answers on this application are false, misleading or incomplete, I may be dismissed immediately from my job. This employment application will be considered active for ninety (90) days from the date below. If I want to be considered for a job with the Club after this period of time I must fill out another application. If hired, I understand that this application becomes part of my official employment record. In consideration of my employment with the Club, I agree to abide by all the Club's rules and regulations. If I am extended an offer of employment, I agree to submit to a medical examination and/or testing for drugs or alcohol prior to beginning work with the Club and I understand that any offer of employment is conditioned upon passing such medical examination and/or testing. I understand that if I am employed by the Club, I may be required, when job related and consistent with the Club's business needs, to undergo a medical examination. I further understand that I may be required to submit to an alcohol or drug test at any time. I understand that nothing in this employment application creates a contract of employment between the Club and me. If I am hired by the Club, my employment and compensation are "at will," which means that my employment can be terminated, either by the Club or me, with or without cause, and with or without notice. I understand that my employment-at-will status cannot be changed except through a written agreement signed by an authorized Club official. I agree to release to the Club or its designated agents, all medical information, including but not limited to files, reports, x-rays, evaluations and opinions held by medical personnel, to the extent such information is job-related and consistent with the Club's business needs, and agree to execute the necessary HIPAA-compliant release. I acknowledge that this is a general release and that if hired, it remains in effect for the duration of my employment. In the event of my personal indebtedness to the Club, I authorize the Club to withhold from my wages such amounts as permitted by law to satisfy my obligation to the Club. I give the Club my permission to conduct any investigation regarding the information contained in my employment application that the Club thinks is necessary to determine my qualifications for assuming a job with the Club. I give the Club my permission to contact any former employer, school, college or university, utility company, credit or finance bureau or office, any personal or professional reference, or any other appropriate source or individual for the purpose of gathering any information, personal or otherwise, that such sources may have about my character, general reputation, credit, education or employment record, and I give my consent to any such source to release to the Club whatever information they have about me. I also unconditionally release all named and unnamed sources from any and all liability which might result from furnishing any information about me. The Cleveland Browns restricts activities and relationships that create an actual or perceived conflict of interest with the Club business. Such conflicts may affect employment or continued employment with the Cleveland Browns. Failure to report potential conflicts of interest may result in an offer not being made, an offer made being withdrawn, or corrective action up to and including termination of employment. In exchange for the Club considering my application, I agree that any claim or lawsuit I have now or in the future against the Club its subsidiaries, successors, assigns, managers, employees and/or agents must be filed by me within one year from the date of the act or omission that is the subject of my claim or lawsuit, or within the applicable statute of limitations, whichever time period is shorter. Thus, I expressly waive any statute of limitations period for any such claim or lawsuit longer than one year, regardless of the nature of the claim or action. As further consideration for these promises by me, the Club agrees to waive any statute of limitations period longer than one year from the date of the act or omission that is the subject of any claim or lawsuit it might file against me. Signature Date