Making a QMS fit Current Developments at University of Duisburg-Essen

Transcription

1 Making a QMS fit Current Developments at University of Duisburg-Essen Petra Pistor, M.A. & Dipl.-Kffr. Maiken Bonnes Centre for Higher Education Development and Quality Enhancement (CHEDQE), University of Duisburg-Essen EOQ Pre-Congress Quality Renaissance in Higher Education? June 17th, Tallinn, Estonia

2 Agenda University of Duisburg-Essen (UDE) an overview Centre for Higher Education Development and Quality Enhancement (CHEDQE) Quality management at UDE overview and lessons learned The Competing Value Model for TQM in Higher Education (Berings) and its implications for quality management at UDE

3 Agenda University of Duisburg-Essen (UDE) an overview Centre for Higher Education Development and Quality Enhancement (CHEDQE) Quality management at UDE overview and lessons learned The Competing Value Model for TQM in Higher Education (Berings) and its implications for quality management at UDE

4 Campus Locations In the heart of Europe

5 Overview Facts founded via a merger of Universities in Duisburg and Essen 2003 (two Campuses in the Rhine-Ruhr-Area) 11 faculties, ranging from the Humanities and Natural Sciences to Medicine 5 interdisciplinary main research areas ranging from Biomedical Sciences and Nanosciences to research on urban systems and Figures 39,086 students (50% female, 16% international) 447 professors 2,599 academic staff 1,339 employees technical support and administrative services (excluding Faculty of Medicine) Photo: Stadt Essen

6 Agenda University of Duisburg-Essen (UDE) an Overview Centre for Higher Education Development and Quality Enhancement (CHEDQE) Quality Management at UDE overview and lessons learned The Competing Value Model for TQM in Higher Education (Berings) and its implications for quality management at UDE

7 CHEDQE fields of activity CHEDQE conceptual development of higher education structures human resources development, doctoral and post-doctoral support Bologna consulting, support for curriculum design university access for new clients, diversity management capacity building in higher Education didactics quality management: evaluations, surveys and tools

8 Agenda University of Duisburg-Essen (UDE) an overview Centre for Higher Education Development and Quality Enhancement (CHEDQE) Quality Management at UDE overview and lessons learned The Competing Value Model for TQM in Higher Education (Berings) and its implications for quality management at UDE

9 Quality management at UDE - overview institutional evaluation target agreements faculty / central unit CHEDQE department for planning rectorate connection between internal and external evaluation and target agreements CHEDQE and department for planning as service providers

10 institutional evaluation lessons learned process of quality assurance and enhancement aiming at two partly contradictory goals: strong focus on self-reflexion but also aiming at controlling difficult role of CHEDQE: commissioned by rectorate, but service provider for unit to be evaluated duration of process too long; amount of work too high (both on faculties / central unit s side and on CHEDQE s side) these factors acummulated in a culture of slight distrust towards the quality cycle and CHEDQE these factors hinder the development of the establishment of a sustainable culture and care for quality these factors led us to the question: is the quality cycle established at UDE still suitable for UDE-units and still meeting UDE s organizational culture?

11 Agenda University of Duisburg-Essen (UDE) an overview Centre for Higher Education Development and Quality Enhancement (CHEDQE) Quality Management at UDE overview and lessons learned The Competing Value Model for TQM in Higher Education (Berings) and its implications for quality management at UDE

12 Competing value model for quality culture innovation collective orientation self-determination system control individual promotion specialization of identity continuity tradition freely adapted from Berings (2009)

13 Competing value model for quality culture collective orientation system control continuity innovation self-determination promotion of identity standardized institutional evaluation & target agreements promoting collective innovation simultaneously guarantee continous development keep up with current developments through external reflexion voluntary tailored evaluations finding answers to current developmental needs by customizing tools and procedures according to actual questions freely adapted from Berings (2009)

14 standardized institutional evaluation and target agreements 6 months preparation (1 month) selfevaluation (2 months) external evaluation (1 month) reflexion (1 month) follow-up (1 month) schedule self-report peer report comment of unit to be evaluated target agreement contract

15 target agreements development report (faculty / central unit) status quo long-term planning middle-term planning controlling report (central unit for controlling) key performance indicators: teaching & studying, research, ressources 5-year-comparison federal-state comparison teaching & studying research quality management & services diversity management other measure Target agreements previous cycle teaching & studying research quality management & services diversity management other success criterion needs status Target agreements current cycle measure success criterion needs every 3 years: developmental negotiations between rectorate & faculties resp. central units

16 voluntary tailored evaluations tools and methods quantitative tools surveys of students, graduates, employees, potential employers, clients etc. collection of research performance indicators qualitative tools interviews group discussions workshops peer review (based on presented documents and/or onsite visit) other tools and methods (conducted by hired externals) UDE evaluation treasure chest

17 Thank you very much for your attention! Zentrum für Hochschul- und Qualitätsentwicklung (ZfH) Centre for Higher Education Development and Quality Enhancement (CHEDQE) Universität Duisburg-Essen Keetmanstraße Duisburg Tel.: