PatientExperienceSummit.com

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1 September 24-25, 2018

2 A»» Account Director, Edelman Accountant, Louis Brier Jewish Aged Foundation Accreditation Specialist, Accreditation Canada Acting Patient Relations Ombudsman, Queensway Carleton Hospital Administrative Assistant to Director, Children s Care, London Health Sciences Centre Administrative., Peel Senior Link Administrative and Program Assistant, Canadian Foundation for Healthcare Improvement Administrative Assistant - Patient Experience, Huron Perth Healthcare Alliance Administrative Assistant to Callum Tyrrell, Ontario Shores Centre for Mental Health Sciences Administrative Assistant, Collingwood General and Marine Hospital Administrative Secretary, Health PEI Alliance Chief of Staff, Huron Perth Healthcare Alliance Ambulatory Care Clinical Leader, Prince County Hospital Ambulatory Manager, Lakeridge Health Application Sales Engineer, Globestar Systems Area Director, Bayshore Home Health Area Director, Vancouver Island Health Authority Assistant Deputy Minister-Health & Social Services, Yukon Government Assistant Director, Florida Hospital Assoc. Dir. Nur., Canadian Foundation for Healthcare Improvement Associate Deputy Minister, Delivery and Implementation, Ontario Ministry of Health and Long-Term Care Associate Director, Community Engagement, March of Dimes Canada Associate Medical Director and lead for Community Family Practice, University Health Network Associate Professor, College of Family Physicians of Canada Associate Professor, Nursing, University of Alberta Associate Vice President, University Services, Building Magazine Associate VP, Strategic Communications & Partnership Advancement, Mississauga Halton Community Care Access Centre»Attending» Physician, North York General Hospital - Freeman Centre for the Advancement of Palliative Care Audiologist, Nova Scotia Hearing and Speech Centres B»» Bioethicist and Director, Ethics, Research and Patient Experieince, Toronto East General Hospital Board Chair, Huron Perth Healthcare Alliance Board Member, Cambridge Memorial Hospital Foundation Board Member, Georgina Trades Training Inc. Board Member, Health PEI Board Member, Huron Perth Healthcare Alliance Board Member, The Canadian Abilities Foundation Board Member, Victoria Foundation Board of Director, Horizon Health Network Breast Cancer Survivor, Sympatico Breast Navigator, Windsor Regional Hospital Business Analyst, Globestar Systems Business Developer, University of Waterloo Business Development Manager - Eastern Canada, McKesson Canada Business Development Manager, NRC Health Business Development Specialist, National Institutes of Health Informatics Business Manager- Diabetes and Endocrinology, LMC Diabetes and Endocrinology Business Strategist, Cardiac Care Network

3 C»» CEO, Hopital Glengarry Memorial Hospital Cancer Survivor, Author, Speaker, Self-Employed/ Everywhere Cardiac Clinical Coordinator, Southlake Regional Health Centre Care Connector, Central Community Care Access Centre Care Coordinator, South East LHIN Care Coordinator, Toronto Central LHIN Caregiver, Cambridge Memorial Hospital Foundation Caregiver & Advocate, Patient Critical Co-op Caregiver, Allstream Caregiver, Family Caregivers Voice Caregiver, Sympatico.ca Caregiver, The Change Foundation Caregiver, President and CEO, Guelph General Hospital Case Manager, Native Canadian Centre of Toronto Case Manager, St. Michael s Hospital Central Booking, Lakeridge Health Central Registry Care Coordinator, Nucleus Independent Living Central Registry Program Manager, Nucleus Independent Living CEO and Cofounder, MedChart CEO, Brain Tumour Foundation of Canada CEO, Brightsquid Secure Communications CEO, Erie St. Clair Local Health Integration Network CEO, Four Villages Community Health Centre CEO, InnoCare CEO, Ontario Long Term Care Association CEO, Providence Place CFO, Kensington Health Chair, Central Okanagan Foundation Chair, Investment Committee, Victoria Foundation Chair, Nature Conservancy of Canada Chair, Patient and Family Advisory Council, Ontario Ministry of Health and Long-Term Care Chair, Patient and Family Advisory Council,, The Ottawa Hospital Chancellor, Vancouver School Board Change Management Specialist, Waterloo Wellington Local Health Integration Network Charge Nurse, Anson General Hospital Charge Nurse, Lady Minto Hospital Chief Clinical Executive, and Senior Vice President Knowledge & Practice, Saint Elizabeth Healthcare Chief Executive Officer, Central Local Health Integration Network Chief Executive Officer, Nova Scotia Hearing and Speech Centres Chief Executive Officer, Registered Nurses Association of Ontario Chief Executive Officer, Waterloo Wellington Local Health Integration Network Chief Ideas Curator, Curious Mind Productions Chief Investment Officer and Chief Compliance Officer, Alitis Investment Counsel Chief Manager, Deputy CEO, Citizen Investment Trust Chief Marketing Officer, Cliniconex Chief Medical Information Officer, The Baycrest Centre Foundation Chief Nursing Executive; VP, Clinical Programs, The Ottawa Hospital Chief Nursing Officer & Vice President - Clinical Services, Glengarry Memorial Hospital Chief Nursing Officer, Campbellford Memorial Hospital Chief Nursing Officer, Geraldton District Hospital Chief of Emergency Medicine, Orillia Soldiers Memorial Hospital Chief of Staff, Cambridge Memorial Hospital Foundation Chief Operating Officer, AIMA Canada

4 Chief Patient Experience Officer, William Osler Health System Chief Performance Officer and Senior Director of Performance Improvement and Outcomes, Toronto Central Community Care Access Centre Chief Privacy and Risk Officer, St. Joseph s Healthcare - London Chief Quality and Privacy Officer, Royal Victoria Hospital of Barrie Foundation Chief Technology Officer, Extenway Chief, Performance & Clinical Systems Officer, Collingwood General and Marine Hospital CHNIG Executive Member, Community Health Nurses Initiative Group Client & Community Relations Coordinator, St. Joseph s Care Group Client & Family Relations Coordinator, Royal Ottawa Health Care Group Client Engagement Lead, Accreditation Canada Client Relations Officer, Centre for Addiction and Mental Health Foundation Client Services Manager, CML HealthCare Client Services Manager, LifeLabs Medical Laboratory Services Client Services Manager, South East Community Care Access Centre Clinical Analyst, New Hippo Health Clinical Coordinator, Medical Daycare, Stanton Territorial Health Authority Clinical Coordinator, North Bay Regional Health Centre Clinical Development, Prince County Hospital Clinical Dir., Kensington Eye Institute Clinical Director of Speech Language Pathologists, Nova Scotia Hearing and Speech Centres Clinical Director Women s and Infants, Critical Care, Firestone, Patient Flow, Clinical Informatics, St. Joseph s Healthcare - Hamilton Clinical Director, Camrose Primary Care Network Clinical Director, Kensington Screening Clinic Clinical Educator, St. Mary s General Hospital Clinical Health Education/Programs Manager, Humber River Family Health Team Clinical Improvement Manager, Florida Hospital Clinical Improvement Strategist Manager, Florida Hospital Clinical Innovation Lead, Ontario Telemedicine Network Clinical Lead QI and Primary Care Engagement Palliative Care, Cancer Care Ontario Clinical Leader Manager, St. Michael s Hospital Clinical Leader, Bayshore HealthCare Clinical Leader, Hamilton Health Sciences Clinical Leader/Manager Emergency Department, St. Michael s Hospital Clinical Manager Focused on Quality Improvement and Positive Patient & Family Centered Care Experiences, Queensway Carleton Hospital Clinical Manager, Bruyere Continuing Care Clinical Manager, Hamilton Health Sciences Clinical Manager/ Initiative Co-Lead, Hamilton Health Sciences Clinical Nurse Educator RN, St. Michael s Hospital Clinical Nurse Educator, North Bay Regional Health Centre Clinical Nurse Educator, St. Michael s Hospital Clinical Nurse Educator, Surgical Program, North York General Hospital Clinical Nurse Specialist, Mount Sinai Hospital Clinical Product Manager, New Hippo Health Clinical Program Manager, Alberta Heartland Primary Care Network Clinical Program Manager, Community Care City of Kawartha Lakes Clinical Resource Leader, Senior s Health and Palliative Programs, Scarborough and Rouge Hospital Co-Chair, Patient s Medical Home Steering Committee, College of Family Physicians of Canada Co-Founder and President, Ontario Patient Relations Associations (OPRA) Co-Founder, MedChart Coach, Quality Improvement, Regional Hubs, Health Quality Ontario Coach, Studer Group

5 Commercial Member & CEO Liaison, Ontario Long Term Care Association Communication Assistant, St. Joseph s Healthcare - London Communications and Public Affairs Consultant, MacKenzie Health Communications Manager, Providence Healthcare Communications Specialist & Technical Writer, Canadian Chiropractic Association Communications/Patient Relations Officer, Kemptville District Hospital Community Engagement Consultant, Erie St. Clair Local Health Integration Network Community Engagement Coordinator, Champlain Local Health Integration Network Community Engagement Coordinator, North Simcoe Muskoka Local Health Integration Network Community Engagement Process Lead, Providence Healthcare Consulting on Effective Quality and Patient Safety, University of Toronto Consumer Care Coordinator, Nucleus Independent Living Consumer Experience Strategist, CCXP, Manulife Financial - Retail Markets Content Manager, imd Health Controller, BC Cancer Foundation Controller, University Hospital Foundation Coordinator Medicine Ambulatory Care, London Health Sciences Centre Coordinator, Attendance Management, Windsor Regional Hospital Coordinator, Lakeridge Health Coordinator, Standardization & Optimization Process, Windsor Regional Hospital Corporate Lead, Professional Practice, Huron Perth Healthcare Alliance Creative Marketing Manager, Root Customer Engagement Specialist, InnoCare D»» Data Manager, InterRAI Canada David Mosher, Director, RelayHealth, McKesson Canada Dean and Grosvenor Professor of Cities, Business Economics and Public Policy, Vancouver Foundation Decision Support Coordinator, SCI Ontario Decision Support, Special Projects, SCI Ontario Deputy Director, NHS England Deputy Psychiatrist In Chief, Mount Sinai Hospital Development Officer, WWF Canada Developmental Pediatrician, Holland Bloorview Kids Rehabilitation Hospital Director, Population Health & Transitional Care Mgmt, Horizon Family Medical Group Director - Communications / Engagement / Health Information Services & FOI Coordinator, Georgian Bay General Hospital Director - Ethics Centre & Policy Advisor, Sunnybrook Health Sciences Centre Director - Evaluation, Health Quality Ontario Director - Outcome Measurement & Strategic Initiatives, Alberta Health Services Director - Quality & Performance, Ontario Long Term Care Association Director - Quality & Performance, S.R.T. Med Staff Director - Specialty Mental Health Programs, St. Joseph s Healthcare - London Director - Strategic Innovation & Performance Improvement, Seven Oaks General Hospital Director - Strategy & Risk Management, Waterloo Wellington Local Health Integration Network Director Care of Elderly, Rehab and Palliative Care, Bruyere Continuing Care Director Client Services and Quality Improvement, Circle of Care - Sinai Health System Director Client Services, Closing the Gap Healthcare Group Director for Patient Experience, NHS England Director Health Records, MyChart PHR, ehealth Strategies & Operations, Information & Telecomms, Sunnybrook Health Sciences Centre Director Maternal Child & Professional Practice/ Deputy Chief Nursing Officer, Southlake Regional Health Centre

6 Director of Behavioral Support Systems, Central West Community Care Access Centre Director of Business Process Development, Village of Winston Park Director of Communications, Providence Healthcare Director of Complex Care and Orthopedics Program, Hamilton Health Sciences Director of Conservation, St. Andrew s Wesley United Church Director of Development, Louis Brier Jewish Aged Foundation Director of Emergency, Campbellford Memorial Hospital Director of Finance & Administration, Coast Opportunity Funds Director of Foundations and Non-Profits, Genus Capital Management Director of Geriatrics, Mount Sinai Hospital Director of Home and Community Care, North West Local Health Integration Network Director of Marketing, Hospitality Network Canada Director of Nursing, Queen Elizabeth Hospital, Health PEI Director of Patient Care Services Youth Psychiatry Program, Royal Ottawa Health Care Group Director of Patient Experience, Lakeridge Health Director of Primary Health Care, Nova Scotia Health Authority Director of Professional Practice, College of Medical Radiation Technologists of Ontario Director of Professional Practice, Registered Practical Nurses Association of Ontario Director of Public Health Programs, Health PEI Director of Public Relations, Ottawa Foot Practice Director of Quality & Access Management, Health PEI Director of Quality & Outcomes, Mississauga Halton Community Care Access Centre Director of Quality and Professional Practice, Ross Memorial Hospital Director Of Quality Assurance, College of Medical Radiation Technologists of Ontario Director of Quality, Nucleus Independent Living Director of Quality, Patient Safety & Patient Experience, Ontario Shores Centre for Mental Health Sciences Director of Quality, Risk & Patient Safety, MICs Group of Health Services Director of Research and Innovation, Nova Scotia Health Authority Director of Resident Care, Tabor Village Director of Sales, InnoCare Director of Service Design and User Insight, Saint Elizabeth Healthcare Director of Telehealth Operations, Sykes Assistance Services Director Operations, Client Services, LifeLabs Medical Laboratory Services Director Patient & Community Engagement, Associate Professor, University of Calgary Director Patient Experience, Risk & Quality, Cambridge Memorial Hospital Foundation Director Patient Support Solutions, STI Technologies Director PX, North York General Hospital Director Regional Cardiac Care Program, Southlake Regional Health Centre Director Regional Palliative Care Network, The Good Shepherd Centre Director, Aspiration Director, Business Development Healthcare, Impark Health Director, Cambridge Memorial Hospital Director, Capacity Planning and Priorities Branch,, Ontario Ministry of Health and Long-Term Care Director, Care Coordination, North East Community Care Access Centre Director, Centre for Innovation & Excellence in Child & Family-Centred Care, SickKids Director, Client and Family Integrated Care, Holland Bloorview Kids Rehabilitation Hospital Director, Client Relations & Privacy Officer, Sykes Assistance Services Director, Client Services, Central West Community Care Access Centre Director, Clinical and Research Services, Kensington Vision & Research Centre Director, Clinical Innovation, Telehomcare, Ontario Telemedicine Network Director, Communications & Community Engagement, Waterloo Wellington Local Health Integration Network Director, Communications and Patient Experience, North East Local Health Integration Network Director, Contracts, Quality and Risk, and Privacy Officer, Visiting Homemakers Association Home HealthCare

7 Director, Corporate Affairs, Canadian Chiropractic Association Director, Decision Support, Guelph General Hospital Director, Emergency, Critical Care, Respiratory, Patient Flow, and Performance & Transformation, Bluewater Health Director, Environmental Transport, Humber River Hospital Director, Finance & Support Services, Covenant House Director, Finance, Service Contracts and Corporate Services, South East LHIN Director, Health Policy and Government Relations, College of Family Physicians of Canada Director, Health System Performance, Canadian Institute for Health Information Director, Integrated Care Solutions, Bayshore HealthCare Director, Interprofessional Practice, Centre for Addiction and Mental Health Foundation Director, Medicine Programs, Southlake Regional Health Centre Director, Medicine, Island Health Authority Director, North Growth Foundation Director, Operations and Quality, Dialysis Management Clinics Director, Operations, Bayshore HealthCare Director, Partner Development, Studer Group Director, Patient Experience Program, BC Cancer Foundation Director, Patient Experience, Lakeridge Health Director, Patient Experience, Markham Stouffville Hospital Director, Patient Relations & Safety, Hamilton Health Sciences Director, Patient, Caregiver and Public Engagement, Health Quality Ontario Director, Performance Excellence, Orillia Soldiers Memorial Hospital Director, Policy and Innovation Branch, Ontario Ministry of Health and Long-Term Care Director, Primary Care & Community Health, Oxford County Community Health Centre Director, Process Improvement and Chief Quality Officer, Providence Healthcare Director, Professional Practice, Knowledge and Innovation, ParaMed Home Health Care Director, Professional Practice, Niagara Health System Director, Professional Support Services, Sykes Assistance Services Director, Public Engagement and Community Health B, Capital Health Director, QA and Performance Improvement, Circle of Care - Sinai Health System Director, Quality & Performance, PX & Patient Relations, Ross Memorial Hospital Director, Quality & Risk, North East Community Care Access Centre Director, Quality and Risk Management, Runnymede Healthcare Centre Director, Quality and Risk, CBI Health Group Director, Quality Improvement Strategies and Adoption, Health Quality Ontario Director, Quality, Patient Experience, Professional Practice & CNE, Salvation Army Toronto Grace Health Centre Director, Quality, Patient Safety & Patient Relations, London Health Sciences Centre Director, Quality, Risk and Knowledge Management, Central West Community Care Access Centre Director, Quality, Safety & Patient Experience, Centre for Addiction and Mental Health Foundation Director, Quantitative Analysis & Strategic Research, University of British Columbia - Investment Management Trust Director, Research and Knowledge Translation, Ontario Long Term Care Association Director, Stakeholder Engagement & Relations, Dryden Regional Health Centre Director, Strategic Initiatives, Island Health Authority Director, Strategic Master Planning, Sick Kids Hospital Director, Strategic Planning and Patient Flow, St. Joseph s Healthcare - Hamilton Director, Strategy and Policy, Ontario Telemedicine Network Director, Sub-Region Planning and Integration, South East Local Health Integration Network Director, System and Sub-region Planning and Integration, Central East Local Health Integration Network Director, Therapy Services, Red Cross Care Partners Director, Vancouver Foundation Director, VM Medical Group Directrice de l Expérience Client, Groupe Champlain

8 District Executive Director, Community Support, Victorian Order of Nurses Doctor, Anishnawbe Health Toronto DRCC, Lakeridge Health E»» Editor, Hospital News Education and Community Support Manager, Ontario Association of Residents Councils Empowerment Council Coordinator, Centre for Addiction and Mental Health Foundation Engagement Facilitator, Toronto Central Community Care Access Centre Engagement/Communications Specialist, Canadian Partnership Against Cancer Events Coordinator, National Institutes of Health Informatics EVP Patient Services and Chief Nursing Executive, Thunder Bay Regional Health Science Centre EVP, COO, & Chief Nursing Executive, MacKenzie Health Executive Assistant to Vice President Patient Care, Ross Memorial Hospital Executive Director & Patient, Health Quality Ontario Executive Director of Person Centred Care, Providence Place Executive Director of Service Excellence, William Osler Health System Executive Director of the Li Ka Shing Knowledge Institute, St. Michael s Hospital Executive Director Quality and Patient Safety, Health PEI Executive Director, Alberta Real Estate Foundation Executive Director, Camrose Primary Care Network Executive Director, Centre de sante communautaire du Temiskaming Executive Director, Development & University Communications, Capilano University Foundation Executive Director, East Wellington Family Health Team Executive Director, Health Innovations, Canadian Centre for Aging and Brain Health Innovation Executive Director, Institute for Innovation Senior VP of Research & Analytics, Press Ganey Executive Director, Ivey International Centre for Health Innovation Executive Director, Lutheran Foundation Canada Executive Director, Manitoba Institute for Patient Safety Executive Director, Maple Grove Care Community Executive Director, Mr. and Mrs. P.A. Woodward s Foundation Executive Director, National LGBT Cancer Network Executive Director, Ontario Association of Residents Councils Executive Director, Peace Arch Hospital Foundation Executive Director, Regional Care Executive Director, Regional Geriatric Program of Toronto Executive Director, Registered Practical Nurses Association of Ontario Executive Director, Robert L Conconi Foundation Executive Director, Saanich Peninsula Hospital Foundation Executive Director, Science Fair Foundation BC Executive Director, Tabor Village Executive Director, Transformation, Vancouver Coastal Health Executive Director, Vancity Community Foundation Executive Director, Waypoint Centre Executive Lead-Quality & Strategic Planning, Emmanuel Care Executive Lead, Strategy and Innovation, The Change Foundation Executive Medical Director, Island Health Authority Executive Vice Chairman, Fiera Capital Executive Vice President Patient and Family Experience, Royal Victoria Regional Health Centre Executive Vice President, Clinical Services, Waypoint Centre for Mental Healthcare Executive/PFCC Coordinator, Saskatchewan Cancer Agency

9 F» G H» I» Family Caregiver, Sharing The Burden Family Mentor Facilitator/Team Leader, Apotex Family Peer Support Worker, Community Addiction & Mental Health Services, Cornwall Community Hospital Family Physician and Health Services Researcher, St. Michael s Hospital Family Physician, Crossroads Refugee Clinic Family Physician, Women s College Hospital Family Resource and Peer Support Supervisor, Ontario Shores Centre for Mental Health Sciences Field Application and Sales Specialist - Food Science, Bio-Rad Laboratories Financial Officer, Simons Foundation Former CEO; Executive Director, York Foundation Founder, Boomerang Life Founder, Canadian CML Network Founder, Cliniconex Founder, Health Television System General Nursing Supervisor, Prince County Hospital Gynecologic Reproductive Endocrinology & Infertility, The Ottawa Hospital H & V PFAC, St Michael s Hospital Hamilton Area Chapter Executive - Treasurer, Hamilton Niagara Haldimand Brant Community Care Access Centre Health Services Director, Nova Scotia Health Research Foundation Health System Planner, South East Local Health Integration Network» Healthcare IT and Services Consultant, MedITILigence Improvement Advisor, NRC Health Improvement Lead, Canadian Foundation for Healthcare Improvement Integrated Care Lead - Clinical, Southwest Ontario Aboriginal Health Access Center Integrated Care Manager, Southwest Ontario Aboriginal Health Access Center Interim Vice President, Clincial Services, William Osler Health System Investment Advisor and Portfolio Manager, Canaccord Genuity Wealth Management Investment Analyst, Vancouver Foundation Investment Committee Member, Jeffery Hale Community Partners Investment Committee, Vancouver Foundation IPE Lead, North York General Hospital K»» Knowledge Lead Transition, Associate Professor, University of Toronto L»» Lead Quality Improvement Programs, Health Quality Ontario Lead VP Patient Services, CNE, Guelph General Hospital Lead, Patient Safety Initiatives, Manitoba Institute for Patient Safety Lead, Primary Data Support, Analytics, Alberta Health Services Lead, Systems Knowledge Translation, Saint Elizabeth Research Centre LTC Best Practice Coordinator, Registered Nurses Association of Ontario

10 M»» Manager - Health System Integration, Waterloo Wellington Local Health Integration Network Manager - Program, Orillia Soldiers Memorial Hospital Manager, Quality and Risk and Patient Safety, Chatham-Kent Health Alliance Manager Best Practice, BPSO Lead, Bluewater Health Manager Cancer Treatment - QEH, Health PEI Manager Cardiology & CICU, Southlake Regional Health Centre Manager Community Engagement & Patient Experience, North Simcoe Muskoka Local Health Integration Network Manager Nursing Affairs, Michael Garron Hospital Manager of Allied Staff and Vocational Rehab Services, North Bay Regional Health Centre Manager of Client Services, Circle of Care, Sinai Health System Manager of Clinical Information Services, Waypoint Centre for Mental Health Care Manager of Obstetrics, Paediatrics & Nursing Resource Team, Cambridge Memorial Hospital Manager of Patient Care, Victoria General Hospital Manager of Physical Medicine and Rehabilitation, Health PEI Manager of Quality & Performance Improvement, Timmins and District Hospital Manager of Social Work, Queen Elizabeth Hospital Manager of Women & Children s Health, Cambridge Memorial Hospital Foundation Manager Patient Experience, Hamilton Health Sciences Manager, Activation and Volunteer Services, Runnymede Healthcare Centre Manager, Adult Emergency, London Health Sciences Centre Manager, Analysis & Investigations, Government of Alberta - Office of Health Manager, Breast Center, VM Medical Group Manager, Cardiac Care, London Health Sciences Centre Manager, Client Services, Central West Community Care Access Centre Manager, Communications, Central West Community Care Access Centre Manager, Corporate Communications, Windsor Regional Hospital Manager, Customer Insights & Experience, LifeLabs Medical Laboratory Services Manager, Family-Centred Care and Health Equity, SickKids Manager, Health Quality Ontario Manager, Home Care/ Kings, Health PEI Manager, HR and Administration, Skymedical Emergency Health Services Manager, Patient Care Services, Royal Ottawa Health Care Group Manager, Patient Care, Mississauga Halton Local Health Integration Network Manager, Patient Experience and Engagement, Cancer Care Ontario Manager, Patient Experience, Ottawa Hospital Cancer Program Manager, Patient Experience, Planning, Waterloo Wellington Local Health Integration Network Manager, Patient Experience, Trillium Health Partners Foundation Manager, Patient Experience/QI, Victoria General Hospital Manager, Patient Partnerships - Patient Experience, University Health Network Manager, Patient Portal, Sunnybrook Health Sciences Centre Manager, Policy and Innovation Branch, Ontario Ministry of Health and Long-Term Care Manager, Quality and Patient Relations, Waterloo Wellington Local Health Integration Network Manager, Quality, Royal Victoria Regional Health Centre Manager, Radiology Department, VM Medical Group Manager, Rehab & Program Development, Sunnybrook - Holland Orthopaedic and Arthritic Centre Manager, Root Manager, Saskatoon Health Region Manager, St. Joseph s Health Centre Manager, Strategic Projects & Initiatives, VHA Home Healthcare

11 Managing Director and Head of Client Relationships, CIBC Global Asset Management Managing Director, Canada, Appsnack, an Exponential division Managing Director, Institutional Investments, Manulife Asset Management Managing Director, Root Marketing Manager, Cliniconex Master Facilitator, Quantum Transformation Technologies Maternal/Child Nurse Manager, Prince County Hospital MDes Graduate Student, OCAD University Mechanical Design Engineer IT, Trudell Medical International Medical Clinical Educator, Prince County Hospital Medical Consultant, Health PEI Medical Nurse Manager, Prince County Hospital Medical Student, St. George s University School of Medicine Medicine Manager, Cambridge Memorial Hospital Member, Canadian Patient Safety Institute Member, VHA Client and Carer Advisory Council, VHA Home Healthcare Mental Health, Lakeridge Health MSW, RSW, Clinical Manager, Ontario Shores N»» National Director of Training, CBI Health Group National Director, Mercy Ships Canada National Sales & Contracts Manager, Hospitality Network Canada Nuclear Isotope Technician, Windsor Regional Hospital Nurse Advisor, Canadian Nurses Association Nurse Manager Women s and Infants Program, St. Joseph s Healthcare - Hamilton Nurse Manager, Community Hospitals West Nurse Manager, Englehart and District Hospital Nurse Manager, Kirkland and District Hospital Nurse Manager, St. Joseph s Healthcare - Hamilton Nurse Manager, Unit 1, Health PEI Nurse Manager, Unit 4, Health PEI Nurse Unit Manager, Royal Melbourne Hospital Nursing Administrative Assistant, Chapleau Health Services Nursing Unit Administrator, Mount Sinai Hospital O»» Office Manager, Chatham-Kent Community Health Centres Oncologist, Cleveland Clinic Oncologist, Odette Cancer Centre, Sunnybrook Health Sciences Centre Operations Assistant, Peterborough Family Health Team Operations Manager, St. Paul s Hospital Operations Support, Department of National Defense Organizational Development Specialist, Cambridge Memorial Hospital Foundation OT REG. (ONnt), Process Improvement Lead, Toronto Rehab - Spinal Cord Injury Rehab Program Outreach Manager, University of Waterloo

12 P»» PATH Innovations Coordinator, Northumberland Hills Hospital PATH Project Manager, Northumberland Hills Hospital Patient & Caregiver, University of Waterloo Patient & Family Advisor, Southlake Regional Health Centre Patient & Family Advisory Committee Co-Chair, Windsor Regional Hospital Patient Advisor / Policy Analyst, Health Quality Ontario Patient Advisor, Durham Regional Cancer Centre Patient & Family Advisory Council Patient Advisor, Lakeridge Health Patient Advisor, London Health Sciences Centre Patient Advisor, North York General Hospital Patient Advisor, Patients Canada Patient Advisor, Thunder Bay Regional Health Science Centre Patient Advisors, University Health Network Patient Advocate, Bluewater Health Patient Advocate, McMaster University - Health Sciences Patient and Caregiver, Aspiration Patient and Community Engagement Researcher, University of Calgary Patient and Family Advisor, Hamilton Health Sciences Patient and Family Advisor, Huron Perth Healthcare Alliance Patient and Family Caregiver, Self Employed Patient and Family Experience Advisor, Kingston General Hospital Patient Care Manager, Chapleau Health Services Patient Care Manager, Markham Stouffville Hospital Patient Care Manager, MICs Group of Health Services Patient care manager, Mississauga Halton Local Health Integration Network Patient Care Specialist, Critical Care Out Reach, Lakeridge Health Patient Care Specialist, Lakeridge Health Patient Client Experience Coordinator, Brantford Community Physicians Patient Education Committee Member, College of Family Physicians of Canada Patient Engagement Lead, South West Local Health Integration Network Patient Experience & Flo Coordinator, Riverside Health Care Facilities Patient Experience & Flow Coordinator, Riverside Health Care Facilities Patient Experience Advisor, Horizon Health Network Patient Experience Advisor, Ontario Shores Centre for Mental Health Sciences Patient Experience Advisor, Press Ganey Patient Experience Advisor, William Osler Health System Patient Experience and Integration Regional Manager, South West Community Care Access Centre Patient Experience Measurement Lead, Health Quality Council of Alberta Patient Experience Partner, Bluewater Health Foundation Patient Experience Specialist, Hamilton Health Sciences Patient Experience Specialist, Lakeridge Health Patient Experience Specialist, Quinte Healthcare Patient Experience, London Health Sciences Centre Patient Family Advisor, Scarborough and Rouge Hospital Patient Family Representative, Children s Hospital of Eastern Ontario Patient Partner, Huron Perth Healthcare Alliance Patient Partner, University Health Network Patient Partners, McGill University - Health Center Patient Relation Coordinator, Guelph General Hospital Patient Relations Advisor, Halton Healthcare Services Patient Relations Advisor, St. Michael s Hospital Patient Relations Associate, Mississauga Halton Community Care Access Centre

13 Patient Relations Officer, Waypoint Centre for Mental Healthcare Patient Relations Ombudsman, Queensway Carleton Hospital Patient Relations, Quality and Patient Safety Coordinator, Guelph General Hospital Patient Representative, Horizon Health Network Patient Representative, St. Mary s General Hospital Patient Speaker and Advisor, Sideren Inc. Patient Transition Coordinator, Sunnybrook - Holland Orthopaedic and Arthritic Centre Patient, Allstream Patient, Brain Tumour Foundation of Canada Patient, PatientCritical Co-op Patient, Patients Canada Patient, St. Joseph s Health Centre Patient/Caregiver, Family Advisory Committee Co-Chair, SickKids Patient/Client Experience Coordinator, Hamilton Health Sciences Patient/Client Relations Officer, Victoria General Hospital Patient/Family Advisor Oncology Program, Trillium Health Partners Foundation Patient/Family Advocate, Windsor Regional Hospital Peer Support Specialist, Ontario Shores Centre for Mental Health Sciences Performance and Transformation Specialist, Bluewater Health Personal Support Worker, Peel Senior Link PFAC Member, Collingwood General and Marine Hospital Pharmacist, Toronto Grace Hospital Philosopher in Residence / Adjunct Professor / Founder, Patients Canada Physician Advisor, CPD, College of Family Physicians of Canada Physician Education Specialist, Hamilton Health Sciences PODS Project Lead, University Health Network Policy Advisor, Ontario Ministry of Health and Long-Term Care Policy Analyst, Policy and Innovation Branch, Ontario Ministry of Health and Long-Term Care Policy Analyst, Providence Healthcare Portfolio Analyst, Bentall Kennedy Portfolio Manager, Managing Partner, CGOV Asset Management Postdoctoral Fellow, PODS Project Lead, University Health Network Practice Lead, IQVIA President & CEO, Alitis Investment Counsel President & CEO, Central City Foundation President & CEO, Health Quality Ontario President & CEO, Horizon Health Network President & CEO, Queensway Carleton Hospital President & Chief Executive Officer, Bruyere Continuing Care President & Chief Executive Officer, CoFounder, imd Health President And Chief Executive Officer, Collingwood General and Marine Hospital President and Chief Executive Officer, London Health Sciences Centre President and Chief Executive Officer, Salvation Army Toronto Grace Health Centre President, Canadian Pituitary Patient Network President, Enterprise Accounts, Press Ganey President, Med-Aware Publications President, Ontario Association of Residents Councils President, Ontario Association of Social Workers President, Sand Pile Inc President, Specialist Adviser/Business Builder, Gallant Healthworks President, Sykes Assistance Services President, USA Risk Group - Barbados Primary Care Manager, Southwest Ontario Aboriginal Health Access Center Primary Care Nurse Practitioner, Crossroads Clinic, Crossroads Refugee Clinic

14 Principal, Business Development, Hall Capital Partners Principal, Integra Capital Principal, Mercer Principal, RP Investment Advisors Private Investor, Fiera Capital Process Improvement Specialist, Lakeridge Health Product & Development Manager, Saint Elizabeth Healthcare Product Marketing Manager, Key Customer, US Prostate Marketing, Genomic Health Professor, Canadian Medical Association Program Analysis, Health Quality Ontario Program Analyst - Strategy and Performance, Health PEI Program Assistant, Brain Tumour Foundation of Canada Program Director, Central East Local Health Integration Network Program Director, Grand River Hospital Program Lead, Canadian Foundation for Healthcare Improvement Program Lead, Canadian Institute for Health Information Program Lead, Partnering for Quality, South West Community Care Access Centre Program Manager - Health System Design, South East Local Health Integration Network Program Manager of Palliative Home Care Drug Program, Health PEI Program Manager, Medicine & Geriatrics, Misericordia Community Hospital - Covenant Health Program Manager, Outreach, Royal Ottawa Health Care Group Program Manager, Symptom Management, Cancer Care Ontario Project Analyst, Enterprise HIS Project, St. Joseph s Healthcare - Hamilton Project Coordinator, Registered Nurses Association of Ontario Project Coordinator, St. Joseph s Healthcare - London Project Lead - Patient, Caregiver and Public Engagement, Health Quality Ontario Project Lead / Performance Improvement & Capacity Building, Canadian Institute for Health Information Project Lead, Symptom Management, Cancer Care Ontario Project Manager, Canadian Chiropractic Association Project Manager, Circle of Care - Sinai Health System Project Manager, Health Information Technology Services, Hamilton Niagara Haldimand Brant ehealth Office Project Manager, McKesson Canada Project Manager, Mount Sinai Hospital Project Manager, North Growth Foundation Project Manager, Ontario Medical Association Project Manager, Patient Recruitment & Retention, AbbVie Project Manager, Providence Healthcare Project Manager, Southlake Regional Health Centre Project Manager, VM Medical Group Provincial Chief Nursing Officer, Health PEI Provincial Executive Director, Patient-centered Performance Measurement & Improvement, Providence Healthcare Public Relations and Communications, National Institutes of Health Informatics Publisher, Hospital News Q»» QI Coach, Quality Improvement, Regional Hubs, Health Quality Ontario Quality & Safety Initiatives Lead, Health Quality Council of Alberta Quality Analyst, University of Ottawa - Heart Institute Quality and Risk Manager, Health PEI Quality Consultant, St. Joseph s Healthcare - Hamilton Quality Improvement and Decision Support Specialist, St. Michael s Hospital Quality Improvement Facilitator, Hamilton Family Health Team Quality Improvement Manager, Providence Healthcare Quality Measurement & Clinical Decision Support Consultant, Skymedical Emergency Health Services Quality Specialist, Halton Healthcare Services

15 R»» Regional Business Leader Nursing Operations Ontari, Innomar Strategies Regional Director-Quality, Patient Safety & Risk, Niagara Health System Regional Director, Central Regional Cancer Program & Program Director, Stronach Regional Cancer Centre Regional Director, Patient Experience, William Osler Health System Regional Manager / Client Services, VHA Home Healthcare Regional Manager, AvaSure Regional Patient & Caregiver Engagement Coordinator, Mississauga Halton Local Health Integration Network Registered Nurse, Bluewater Health Registered Nurse, Guelph General Hospital Registered Nurse, MICs Group of Health Services Registered Nurse, VHA Home Healthcare Registered Nurse, Victoria Hospice Registered Physiotherapist, University Health Network Registered Practical Nurse, MICs Group of Health Services Registered Respiratory Therapist, St. Joseph s Health Centre Research Associate, Computer Systems Group, National Institutes of Health Informatics Research Associate, Saint Elizabeth Research Centre Research Lead, University of Calgary Research Student, Holland Bloorview Kids Rehabilitation Hospital Research, Education & Professional Development Co-Lead, Community Health Nurses Initiative Group Researcher, Saint Elizabeth Healthcare Resident Engagement Coordinator, St. Joseph s Care Group Risk Management, Patient Safety, Occ Health Assistant, Chapleau Health Services RN (OR), Kemptville District Hospital RN, (Med-Surge/Ortho/CC/CCP), Kemptville District Hospital RN, Guelph General Hospital RN, Sunnybrook Health Sciences Centre RN, Victoria Hospice S»» Safewards Coordinator, North Bay Regional Health Centre Sales Manager, Investor Solutions, Fiera Capital Secrétaire administrative, My Care My Voice Secretary, Saanich Peninsula Hospital Foundation Senior Advisor, Community & Population Health Branch, Ontario Ministry of Health and Long-Term Care Senior Advisor, McKesson Canada Senior Advisor, Transformation Projects, Ontario Ministry of Health and Long-Term Care Senior Analyst, Customer Insights & Experience, LifeLabs Medical Laboratory Services Senior Assistant, Patient Care Services, Orillia Soldiers Memorial Hospital Senior Business Development Manager, Aberdeen Asset Management Senior Consultant, Verus Investments Senior Corporate Account Manager, STI Technologies Senior Director Patient Services, Guelph General Hospital Senior Director, Medication Management Program, E-Health Ontario Senior Director, Programs and Client Engagement, Accreditation Canada Senior Ethicist, Trillium Health Centre - Queensway Site Senior Lead, Health Systems Development and AAH Lead, Mississauga Halton Local Health Integration Network Senior Manager Deployment, RelayHealth, McKesson Canada Senior Manager, Integrated Care Coordinator, St. Joseph s Health Centre Senior Marketing Manager, Brightsquid Secure Communications Senior Mechanical Design Engineer, Trudell Medical International Senior Patient Experience Specialist, London Health Sciences Centre Senior Planner, Patient Experience & Health Professions, University Health Network

16 Senior Planning and Integration Consultant, North West Local Health Integration Network Senior Policy Advisor, Policy and Innovation Branch, Ontario Ministry of Health and Long-Term Care Senior Policy Analyst, Ontario Ministry of Health and Long-Term Care Senior Program Consultant, Ontario Ministry of Health Senior Program Consultant, Ontario Ministry of Health and Long-Term Care Senior Social Worker, Bluewater Health Senior Vice President for Finance and Information Systems, VGH & UBC Hospital Foundation Senior Vice President, Brookfield Asset Management Senior Vice President, Investment Management, Bentall Kennedy Senior Vice-President, Guardian Capital Site Executive Director - University of Alberta Hospital, Alberta Health Services Social Worker, Mood Disorders Program, St. Joseph s Healthcare - Hamilton Social Worker, North Bay Regional Health Centre Speaker & Advisor, Patients Canada Special Projects - Professional Practice, Sunnybrook Health Sciences Centre Specialist, Health System Performance, Canadian Partnership Against Cancer Specialist, System Performance, Canadian Partnership Against Cancer Speech-Language Pathologist, Nova Scotia Hearing and Speech Centres Spiritual Care Practitioner, Spiritual and Religious Care Department, Scarborough and Rouge Hospital Sr. Director Strategic Engagement, North East Community Care Access Centre Strategic Insights Manager, Hoffmann-La Roche Strategy Consultant, Royal Victoria Regional Health Centre Stroke Patient, Aspiration Student - H.E.L.I.X Program, Seneca College of Applied Arts & Technology Supervisor, Client Services, Peel Senior Link Supervisor, Waypoint Centre for Mental Healthcare Supply Chain Lead, Health PEI Surgery Clinical Educator, Prince County Hospital Surgery Clinical Leader, Prince County Hospital Surgery Nurse Manager, Prince County Hospital Surveyor, Accreditation Canada, EVP & CNE (Ret), Kingston General Hospital Survivorship Care Program Manager, Ottawa Regional Cancer Foundation T»» Team Lead - Strategic Partnerships, Health Quality Ontario Team Leader (PSW Coach), VHA Home Healthcare Therapeutic Playroom Staff, Holland Bloorview Kids Rehabilitation Hospital Traditional Healing Program Manager, Southwest Ontario Aboriginal Health Access Center Transformation Coach / Partner, Quantum Transformation Technologies Transformational Analyst, Hamilton Niagara Haldimand Brant ehealth Office Treasurer, Louis Brier Jewish Aged Foundation Trustee Treasurer, St. Andrew s Wesley United Church U»» Unit Clerk, Southlake Regional Health Centre

17 V»» Value Stream Leader for Patient Experience & Quality Outcome, Brant Community Healthcare System Vice President - Patient Experience, Planning & Performance, Waterloo Wellington Local Health Integration Network Vice President - Professional & Diagnostic Services / Chief Nursing Executive & Chief Information Officer, Peterborough Regional Health Centre Vice President and Chief Financial Officer, BC Cancer Foundation Vice President and Chief Nursing Officer, Haldimand War Memorial Hospital Vice President Client Specialty Services, Innomar Strategies Vice President Human Resources and Organizational Development, Champlain Community Care Access Centre Vice President Integrated Health Services, Saskatoon Health Region Vice President of Clinical Programs & CNE, Cambridge Memorial Hospital Foundation Vice President of Patient Care/ Chief Nursing Officer, Queensway Carleton Hospital Vice President of Sales & Marketing, Hospitality Network Canada Vice President Partnerships & Patient Experience, Huron Perth Healthcare Alliance Vice President Patient Care / CNO, Woodstock General Hospital Vice President Patient Care and Quality, Canadian Nurses Association Vice President Patient Care, Chief Nursing Executive & Chief Privacy Officer, Runnymede Healthcare Centre Vice President Patient Care, Chief Nursing Executive, Joseph Brant Memorial Hospital Vice President Patient Experiences and Regional Programs, Southlake Regional Health Centre Vice President Patient Services â Acute Care and C, Pembroke Regional Hospital Vice President patient services, Senior and Community Care, Pembroke Regional Hospital Vice President Quality and Patient Centred Care, Horizon Health Network Vice President Strategic Partnerships, Longwoods Publishing Vice President, Best Practice, Research & Education, VHA Home Healthcare Vice President, Business Development, Aurion Capital Management Vice President, Client Coverage, Horizons Exchange Traded Funds Vice President, Client Services, VHA Rehab Solutions Vice President, Clinical and Chief Nursing Officer, Southlake Regional Health Centre Vice President, Clinical Services, Perth and Smiths Falls District Hospital Vice President, Communications and Public Affairs, SickKids Vice President, Communications, Stakeholder Relations & Patient Relations, Sunnybrook Health Sciences Centre Vice President, Community Addiction and Mental Health Services, Cornwall Community Hospital Vice President, Corporate Affairs and development, Asia-Pacific Foundation of Canada Vice President, Home and Community Care, Toronto Central Community Care Access Centre Vice President, Institutional Markets, Fiera Capital Vice President, Institutional Services, Vertex One Vice President, Patient Care Services, Perth and Smiths Falls District Hospital Vice President, Patient Experience & Integration, South West Community Care Access Centre Vice President, People, Lakeridge Health Vice President, Portfolio Manager, Leith Wheeler Investment Counsel Vice President, Portfolio Manager, Leith Wheeler Investment Counsel Vice President, Programs, Providence Healthcare Vice President, Radius Financial Education Vice-President, Purkinje Volunteer Services, Lakeridge Health VP and ehealth Practice Lead, North Perth Family Health Team VP Business Development, MedChart VP Canadian Partnerships, National Research Council of Canada

18 VP Marketing, HCLDR VP of Communication, Patient and Public Relations, St. Joseph s Healthcare - London VP Operations and President, Extenway MD, Extenway VP Patient Services & CNE, Collingwood General and Marine Hospital VP Public Affairs, IPSOS VP Quality & Professional Practice, Waypoint Centre VP Residential, Community and Brain Health, Baycrest Hospital VP Sales, Press Ganey VP, Academic Affairs, St. Mary s General Hospital VP, Business Development / Associate Portfolio Manager, Alitis Investment Counsel VP, Consultant Relations & Business Development, CI Institutional Asset Management VP, Patient Care and Chief, Patient Experience, Hamilton Niagara Haldimand Brant Community Care Access Centre VP, Patient Care, Mississauga Halton Community Care Access Centre VP, People Care & Cultural Development, Waterloo Wellington Local Health Integration Network VP, Portfolio Manager, Institutional Client Service, Franklin Templeton VP/Director, Speech-Language Pathology, Nova Scotia Hearing and Speech Centres W»» Women, Babies & Children and Site Director, St. Catharines Site, Niagara Health System Register Now! Three Easy Ways to Register CALL: (866) ext registrations@strategyinstitute.com Or JUST VISIT: www. Download the Preview Agenda HERE