Transforming Engaging Integrating. Conference Overview WEDNESDAY JUNE 14, 2017 THURSDAY JUNE 15, Christine Elliott, Patient Ombudsman

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1 11:00 AM 7:00 PM Delegate Registration 7:00 PM 9:00 PM Opening Reception WEDNESDAY JUNE 14, 2017 THURSDAY JUNE 15, :00 AM 10:00 AM Opening Plenary until 8:45 AM then 8:45 AM 9:45 AM Keynote Susan B. Frampton, PhD, President, Planetree International, Putting Patients First 10:00 AM 11:00 AM Break, Exhibitor Demonstrations and Poster Presentations CONCURRENT MORNING SESSIONS 11:15 AM 12:15 PM Integrated Patient Care: Ontario s First Patient Ombudsman: Why Every Experience Matters Christine Elliott, Patient Ombudsman Integrated Patient Care: Reviewing Case Management Practices in Community Paramedicine McMaster University Quality Improvement: Providing Nursing Care in the Community: A Lean Quality Improvement Initiative, and Designing a System to Reduce Infusion Pump Errors, South East and Ontario Medical Supplies Integrated Patient Care: Levels of Care Expert Panel: Advancing High Quality, Person and Family Centred, Consistent and Transparent Home and Community Care Dipti Purbhoo and Dr. Irfan Dhalla Value: Improving Access to Rehabilitation Services in Northern Ontario North East 1

2 CONCURRENT MORNING SESSIONS 11:15 AM 12:15 PM (CONTINUED) Value: What a Decade of Data, MAPLe Scores, and the Home Care Categorization Tool (HCCT) Tells Us About Home Care in Ontario Canadian Institute for Health Information (CIHI), Champlain, Health Shared Services Ontario and University of Waterloo Leadership: Creating a Collective Impact Model of Community Capacity and Building Sub-Region Relationships between Primary and Community Care Mississauga Halton and Toronto Central Leadership: Guiding Framework for Patient and Family-Centered Care Susan B. Frampton, President Planetree International Technology: enotifications Improved Patient Care Through Health System Integration Champlain and Champlain Alliance of Small Hospitals, Ontario MD and Health Shared Services Ontario Integrated Patient Care: Palliative Care Quality Standard: Guiding Evidence Based, High-Quality Palliative Care in Ontario Health Quality Ontario Value: The Impact of Home Care Visits on Same-Day Emergency Department Utilization McMaster University 12:15 PM 1:15 PM Luncheon, Exhibitor Demonstrations and Poster Presentations 1:15 PM 1:45 PM Hon. Dr. Eric Hoskins, Minister of Health and Long-Term Care CONCURRENT AFTERNOON SESSIONS 1:45 PM 2:45 PM Integrated Patient Care: A Neighbourhood Model: A Foundation for Integrated Care Integrated Patient Care: A Rural Community Works Together for Quality Hospice Palliative Care Champlain and Madawaska Valley Hospice Palliative Care Quality Improvement: Measuring Quality in Home Care: New Indicators from the Canadian Institute for Health Information, and interrai, and Evaluating a Person Centered Experience Tool Canadian Institute for Health Information (CIHI) and CBI Health 2

3 CONCURRENT AFTERNOON SESSIONS 1:45 PM 2:45 PM (CONTINUED) Value: Self-Managed Attendant Services: Direct Funding Program Centre for Independent Living Toronto Value: Rapid Recovery Therapy in the Community Leadership: Partnering to Transform Hospice Palliative Care in Ontario Ontario Palliative Care Network Leadership: Preparing Staff for Success in an Integrated Future State and Cultural Competence in the Home and Community Care Sector Toronto Central and Central East Quality: Allocation of Respite Hours for Informal Caregivers at Risk: an Intervention Using the interrai Caregiver Screener Hamilton Niagara Haldimand Brant and University of Waterloo Technology: Using Data Integration and cswo Regional Clinical Viewer, ClinicalConnect to Inform and Transform Practice Paramed, ehealth Ontario and Connecting South West Ontario Technology: What interrai Interoperability Means for Continuity of Care Canadian Institute for Health Information (CIHI) Technology: Transformation of Patient Care in Ontario Through the Electronic Health Record (EHR) ehealth Ontario 2:45 PM 3:45 PM Break, Exhibit Demonstrations and Poster Presentations CONCURRENT AFTERNOON SESSIONS 3:45 PM 4:45 PM Integrated Patient Care: Patients First: A Year Later Facilitator: Will Falk, MPPM, PwC; Panelists: Nancy Naylor, Associate Deputy Minister, Health and Long-Term Care; Gail Donner, BscN, PhD, Chair, Expert Group on Home and Community Care, Professor Emerita, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto Integrated Patient Care: Hospital to Home: Integration at the Point of Care William Osler Health Systems 3

4 CONCURRENT AFTERNOON SESSIONS 3:45 PM 4:45 PM (CONTINUED) Integrated Patient Care: The Short-Stay Model Quality Improvement: Wound Care Quality Standards, Interdisciplinary s, and a Collaborative Approach to Wound Care Health Quality Ontario (HQO), Hamilton Niagara Haldimand Brant and South West Quality Improvement: Integration of Service to Improve Palliative Care Transitions South East, Providence Continuing Care, Queens Palliative Care Medicine Program and Kingston General Hospital STREAM & TITLES: Value: Health Impacts on Social Isolation of Seniors: Keeping Connected and Collaborative Seniors Program - Grounded in the Community Closing the Gap and Oak Park Seniors Program Value: Powerful Tools and Programs for Caregivers Central East and Toronto Central Value: Positive Approach to Care: Achieving Excellence in Dementia Care The Care Partner Workshop Quality: Cultural Competency and Diversity Planning in Aging Services Commission on Accreditation of Rehabilitation Facilities (CARF) International Integrated Patient Care: The Assess and Restore Coordinated Care Pathway for Patients Requiring Rehabilitation Following Acute Hospitalization University of Waterloo and Toronto Grace Hospital Integrated Patient Care: Improving Quality of Life Outcomes for Seniors with Dual Sensory Loss Deaf Blind Ontario Services 6:00 PM 9:00 PM Awards for Excellence Reception and Banquet 4

5 FRIDAY JUNE 16, :00 AM 9:30 AM Plenary until 8:30 AM and then 8:30 AM 9:30 AM Keynote Presentation: Dr. Danielle Martin, Better Now: From Big Ideas to Big Change 9:30 AM 10:30 AM Break, Book Signing, Exhibit Demonstrations and Poster Presentations CONCURRENT MORNING SESSIONS 10:45 AM 11:45 AM Integrated Patient Care: Improving Access to a Palliative Approach to Care in the Community: Learnings from the Early Identification Project Central West Quality Improvement: Evolving Quality Practices in Medication Management, Medication History, and Medication Reconciliation Health Shared Services Ontario, Mississauga Halton and Quality Improvement: Improving Care and Learning Through Patient Relations Measurement and Reporting Champlain, South West and Health Quality Ontario (HQO) Value: Make A Difference: My Way Program Promoting the Mental Health and Well-Being of School-Age Children Living in Poverty Central East and Durham District School Board Leadership: Boundaries in Leadership: Preparing Leaders for Today and Tomorrow Humber River Family Health Team and Central East Quality Improvement: Enabling the Vision of One Client, One Team Using a Shared Electronic Medical Record in the Toronto Central Integrated Palliative Care Program Toronto Central Technology: Equipping Patients, Families and Nurses with Technology for Wound Care: From Hospital to Home Rouge Valley Health Systems, Central East, Bayshore, and Registered Nurses Association of Ontario (RNAO) Technology: Enhancing Rehab Care Through Innovative Technology and System Integration Erie St. Clair, eshift Care, Saint Elizabeth and Windsor Regional Hospital 5

6 CONCURRENT MORNING SESSIONS 10:45 AM 11:45 AM (CONTINUED) Value: Breaking Down Leasing Silos: Redefining and Linking Real Estate Lease Procurement Transactions for Health Service Providers Shared Services West Integrated Patient Care: A Coordinated Bed Access Process for Residential Hospice and In-Patient Complex Continuing Care 12:00 PM 1:00 PM Lunch, Exhibit and Networking 1:00 PM 1:05 PM Closing Remarks 1:05 PM 2:00 PM Strengthening Community Care Systems: A National Perspective on Caregiving Keynote Panel: Panel Facilitator: Cathy Fooks, CEO, The Change Foundation Panelists: Family Caregivers of BC, Barbara MacLean, Executive Director; Caregivers Alberta, Areni Kelleppan, Executive Director; Caregivers Nova Scotia, Angus Campbell, Executive Director; Ontario Representative, Janet Beed, B.N., MScN, Independent Practitioner and Advisor 6