Presentation Summary
|
|
- Griffin Harrington
- 5 years ago
- Views:
Transcription
1 SAN FRANCISCO GENERAL HOSPITAL and TRAUMA CENTER ANNUAL REPORT Fiscal Year Presentation Summary SFGH Strategic Plan Update Environment of Care Report Approval Requested Provision of Care Policy Approval Requested Performance Improvement and Patient Safety Policy Approval Requested SFGH Rebuild 1
2 Our New Leaders Alice Chen, M.D. SFGH Chief Integration Officer Baljeet Sangha Chief Patient Experience Officer And Deputy Chief Operating Officer 2
3 3
4 Preparing for Tomorrow 4
5 Making Positive First Impressions Reinforcing Service Excellence Standards Make Positive First Impressions Treat Others as Guests Develop Service Recovery Communicate Effectively Create a Team Spirit Project a Positive Attitude Be Passionate about Excellence 5
6 SFDPH Service Excellence Committee Core Group Service Excellence Partners Patient Experience Work Group Workforce Experience Work Group Projects and Takeaways Way-finding for Patients Patient Experience Rounds Guest Welcome Package Medication Teaching Patient Ambassador Project Noise Reduction at Night Signage Workforce Forum Staff Recognition Program Goal: To attain 80% positive scores in inpatient (HCAHPS) and outpatient (CG-CAHPS) experience surveys by
7 CLINICAL QUALITY PERFORMANCE HIGHLIGHTS- SEPSIS Measure Benchmark Q Q Q Q Sepsis Bundle Compliance (Out of avg 30 cases/quarter. Higher = better) Source: chart review of confirmed cases of severe sepsis (exluding comfort care patients) TBD 13% 30% 30% 45% FY 11/12 Trendline Sepsis Mortality Rate (Out of avg 160 cases/quarter, Lower = better) Source: discharge diagnoses- includes suspected and confirmed cases of sepsis and septic shock TBD 19% 10% 18% 15% Goal: To reduce sepsis mortality by 15% annually. 7
8 8
9 Magnet Designation American Nurses Credentialing Center Certification which exemplifies: Quality Patient Care Nursing Excellence Innovations in Professional Nursing Practice 9
10 Magnet Accomplishments Nursing Shared Governance at system level National Database of Nursing Quality Indicators Charge RN Leadership Training Development of Nursing Professional Practice Model Next Steps Roll-out Professional Practice Model Conduct gap analysis Respond to 2012 NDNQI national results Improve Falls with Injury and Hospital Acquired Pressure Ulcer rates Develop peer review system Create structure for nursing evidencebased practices Goal: To Attain Magnet Designation by
11 Magnet Actions 2013 Integrate Service Councils into Shared Governance structure Roll-out Professional Practice Model Conduct gap analysis Respond to 2012 NDNQI national results Evaluate and develop nurse-sensitive indicators Develop peer review system Create structure for nursing research 11
12 What people are saying about Just Culture. I am so grateful the hospital is doing Just Culture. Its good for the staff, which means it will make the hospital safer for patients. Senior Med-Surg nurse Just culture builds trust. It feels good to be starting at a hospital that has made such a commitment. New RN hire at SFGH A Fair and Just Culture supports a learning culture that focuses on proactive management of system design and management of behavioral choices. The Three Behaviors Human Error Product of our current system design and behavioral choices Console At-Risk Behavior A choice: risk believed insignificant or justified Coach Reckless Behavior Conscious disregard of substantial and unjustified risk Discipline Leadership Systems design/maintenance Cultivate honest, fair feedback Consistent execution of just culture TRUST HUMANISTIC CARE Staff Behavioral choices informed by SFGH policies Engage in honest, fair feedback 12
13 AHRQ Culture of Safety Survey Goal: Implement a Fair and Just Culture program and attain a 15% overall improvement score in our Culture of Safety Survey scores by 2016 Going Forward Work with Human Resources to align policies with Fair and Just Culture Principles Establish a deeper dive curriculum for leaders to apply these principles. ( Spring 2013) 13
14 COMMUNITY WELLNESS PROGRAM Project of the San Francisco Department of Public Health at San Francisco General Hospital and Trauma Center 14
15 Year 1: Wellness Achievements Core Initiatives: Healing Moves/Active Living Healthy Food Environment Tobacco-Free Community Community Engagement Seasonal Festivals & Cultural Awareness. 15
16 BUILDING COMMUNITY TOGETHER It Gets Better 16
17 What is LEAN? A systematic approach of continuous improvement used for the identification and elimination of waste to provide the greatest value to the customer and staff Lean Pillars of Transformation Two Pillars Respect For People Continuous Improve- ment 17
18 The LEAN Approach Customer perspective defines value Leadership and staff improving care together Identify which process steps create value and which are waste (muda) Rapid Improvement Events (kaizen) Eliminate root causes of waste and promote continuous flow Optimize the use of available resources 18
19 Lean Video 19
20 to Adoption of Health IT SFGH has met Meaningful Use Stage 1 on INVISION 20
21 Electronic Charting Taking Hold Meaningful Use of INVISION/LCR at SFGH (Inpatients) Reporting date range 10/28/12 to 11/3/12 # Measure Target Current 1 Advance Directives Status Charted 50% 97.73% 2 CPOE Charted Med Order 30% 78.45% 3 Demographics Charted 50% % 5 Med Allergy List Charted 80% 93.67% 6 Med List Charted 80% 97.89% 7 Problem List Charted 80% 85.65% 8 Smoking Status Charted 50% 87.17% 9 Structured Lab Results 40% 72.97% 10 Vital Signs Charted 50% 62.17% 21
22 EMR What is Integration? SFDPH IDS Initiative Financial and clinical accountability for the health of a defined population of patients. Deliberate organization of patient care activities to facilitate appropriate delivery of services across the continuum of care. Whole > Σ parts Building Blocks of Integration LEAN HOSPITAL CARE ED CARE URGENT CARE SPECIALTY CARE MENTAL HEALTH SERVICE EXCELLENCE EMR PRIMARY CARE-PCMH FOUNDATION 22
23 Accomplishments Primary care initiatives included standardizing care for all DPH primary care behavioral health integration model primary care-based care management programs focused on high risk patients development of a strategic plan for DPH primary care (both SFGH based and COPC) Accomplishments Specialty care initiatives included expansion of ereferral, now includes 46 services: pediatric, adult, SFGH, LHH new Telehealth initiatives in dermatology and ophthalmology primary care-specialty care workgroups focused on communication and comanagement 23
24 Going Forward Data dashboards Timely, relevant, actionable Clinical, operational, financial Ensuring adequate PC capacity Hospital and ED transitions EMR integration LEAN/Coleman and Service Excellence Environment of Care Report Code Silver Policy and Training Implementation Building 5 Elevators Emergency Generator Replacement Project 24
25 Provision of Care Policy Updated demographics data General edits Update links to Appendices and Cross Reference documents. 25
26 Performance Improvement and Patient Safety Policy The Patient Concern Subcommittee is now part of our Service Excellence Committee, where patient concerns and grievances will be analyzed. Added Patient Safety Officer role and responsibilities, and the Patient Safety Plan. Delineated responsibilities of the Medical and Administrative Directors of Risk Management: 26
1. PROMOTE PATIENT SAFETY.
SAN FRANCISCO GENERAL HOSPITAL MEDICAL CENTER GOALS & ACCOMPLISHMENTS FISCAL YEAR 2006-2007 1. PROMOTE PATIENT SAFETY. Implemented medication reconciliation processes and procedures for admitted patients.
More informationStrategy Guide Specialty Care Practice Assessment
Practice Transformation Network Strategy Guide Specialty Care Practice Assessment 1/20/2017 1 Strategy Guide: Specialty Care PAT 2.2 Contents: Demographics Tab: 3 Question 1: Aims... 3 Question 2: Aims...
More informationThe Career Path of a Chief Nursing Officer: The Impact of Nursing Leadership at the Veterans Health Administration Cathy Rick, RN PhD (h), NEA-BC,
The Career Path of a Chief Nursing Officer: The Impact of Nursing Leadership at the Veterans Health Administration Cathy Rick, RN PhD (h), NEA-BC, FACHE, FAAN 1 Conflict of Interest Disclosure Cathy Rick,
More informationLean Transformation and True North Updates for Laguna Honda and Health at Home. Quoc A. Nguyen, Assistant Hospital Administrator
Lean Transformation and True North Updates for and Health at Home Quoc A. Nguyen, Assistant Hospital Administrator November 8, 2016 1 Background Lean is the systemic practice of continuous improvement
More informationNURSING SPECIAL REPORT
2017 Press Ganey Nursing Special Report The Influence of Nurse Manager Leadership on Patient and Nurse Outcomes and the Mediating Effects of the Nurse Work Environment Nurse managers exert substantial
More informationDPH BUDGET UPDATE Budget and Finance Committee May 7, 2014
DPH BUDGET UPDATE Budget and Finance Committee May 7, 2014 SFDPH Overview 2 Mission: Protect and promote the health of all San Franciscans FY 13-14 budget of $1.9 Billion Largest City Dept Responsible
More informationSUMMARY OF IDS WORKGROUP PROPOSED RECOMMENDATIONS
The following document provides a high-level summary of the proposed recommendations from the following IDS groups: Case Management Clinical Leadership Disease Prevention and Health Promotion Innovations
More informationUC Irvine Health: Advancing the Future of Healthcare Nursing Strategic Plan FY2011 FY2015 Nursing Strategic Plan Summary
UC Irvine Health: Advancing the Future of Healthcare Nursing Strategic Plan FY2011 FY2015 Nursing Strategic Plan Summary Mission Statement (Our purpose) Discover Teach Heal Vision Statement (Our aspiration)
More informationSAN FRANCISCO GENERAL HOSPITAL and TRAUMA CENTER. ANNUAL REPORT Fiscal Year
SAN FRANCISCO GENERAL HOSPITAL and TRAUMA CENTER ANNUAL REPORT Fiscal Year 2010-2011 1 Presentation Summary Community Wellness Program Nursing Progress Performance Improvement and Patient Safety UCSF-SFGH
More informationSFGH. Management System. Components. SFGH Management System. Improvement. Time. Strategic Planning True North. Value Streams: Rapid Improvement Events
SFGH Management System 1 SFGH Management System Components Strategic Planning True North Improvement Management System Value Streams: Rapid Improvement Events Time 2 1 Refining our Strategic Planning PATIENT
More informationSF Health Network Update. Health Commission October 16, 2018
SF Health Network Update Health Commission October 16, 2018 July 12, 2017 Presentation Overview SFHN Department/Program Overview 2 DPH SFHN Journey 2012 DPH ACA Readiness Assessment DPH Integrated Delivery
More informationINTEGRATED DELIVERY SYSTEM PLANNING PROJECT
INTEGRATED DELIVERY SYSTEM PLANNING PROJECT San Francisco Department of Public Health May 15, 2012 2 IDS Planning and Other Long-Range Planning Efforts Citywide Strategic Efforts Community Health Improvement
More informationLaguna Honda Lean Transformation. Laguna Honda Strategic Performance Management November 2017
Laguna Honda Lean Transformation Laguna Honda Strategic Performance Management November 2017 Background MAKE IT BETTER 4. 1. Performance Improvement FIX IT Do the work and make it happen 3. Create best
More information7/7/17. Value and Quality in Health Care. Kevin Shah, MD MBA. Overview of Quality. Define. Measure. Improve
Value and Quality in Health Care Kevin Shah, MD MBA 1 Overview of Quality Define Measure 2 1 Define Health care reform is transitioning financing from volume to value based reimbursement Today Fee for
More informationSepsis Management at Russell Medical
Sepsis Management at Russell Medical Sarah Beth Gettys V.P. Patient Services Russell Medical Dr. Michele Goldhagen MD, CMO, ED Medical Director Russell Medical Oct 3, 2017 1 Objectives List key success
More informationPatient Experience Heart & Vascular Institute
Patient Experience Heart & Vascular Institute Cleveland Clinic is dedicated to delivering excellent clinical outcomes surrounded by the best possible experience for patients and their families. Reported
More informationSFHN Primary Care Implementation of State Medi-Cal Waivers
SFHN Primary Care Implementation of State Medi-Cal Waivers San Francisco Health Commission June 21, 2016 Hali Hammer Director of Primary Care Appreciation to Patrick Oh, Alice Chen, Reena Gupta, Valerie
More informationMedication Error Reporting Program (MERP) Update. April 2010 *********************************************
Medication Error Reporting Program (MERP) Update April 2010 ********************************************* Overview and presentation of our readiness Opening PowerPoint completed and under review by Quality
More informationGlobal Nursing Perspectives and Professionalism
Global Nursing Perspectives and Professionalism Mary C. Barkhymer, MSN, MHA, RN, CNOR Vice President, Patient Care Services & Chief Nursing Officer UPMC St. Margaret Today s Topics UPMC Nursing Vision/Strategic
More informationUNIVERSITY OF CALIFORNIA, IRVINE INTEGRATED UC IRVINE MEDICAL CENTER & SUE & BILL GROSS SCHOOL OF NURSING STRATEGIC PLAN
1 UNIVERSITY OF CALIFORNIA, IRVINE INTEGRATED UC IRVINE MEDICAL CENTER & SUE & BILL GROSS SCHOOL OF NURSING STRATEGIC PLAN Clinical Program Goals Revised 11/13/2017 2 CLINICAL PROGRAM GOALS Create a UCI
More informationTOPIC DISCUSSION ACTION Sue Currin and Sue Schwartz chaired the meeting. Agenda for today s meeting was presented for review.
Attendance: Excused: Guest(s): Quality Council Minutes January 15, 2013 Sue Currin, Tom Holton, Valerie Inouye, Tina Lee, Anson Moon, Roland Pickens, Sue Schwartz, Lann Wilder, Troy Williams Sue Carlisle,
More informationAPPENDIX 2 NCQA PCMH 2011 AND CMS STAGE 1 MEANINGFUL USE REQUIREMENTS
Appendix 2 NCQA PCMH 2011 and CMS Stage 1 Meaningful Use Requirements 2-1 APPENDIX 2 NCQA PCMH 2011 AND CMS STAGE 1 MEANINGFUL USE REQUIREMENTS CMS Meaningful Use Requirements* All Providers Must Meet
More informationACCELERATING PATIENT EXPERIENCE IMPROVEMENT IN AMBULATORY CARE
ACCELERATING PATIENT EXPERIENCE IMPROVEMENT IN AMBULATORY CARE BERYL PATIENT EXPERIENCE CONFERENCE - APRIL 9, 2015 ALAN DUBOVSKY DIRECTOR OF OPERATIONS, EMORY CLINIC AGENDA 1. Organizational Overview 2.
More informationSession 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago Medicine
Chief Experience Officer: The New Leader Driving Innovation to Transform Healthcare for Patients, Families and Care Teams Session 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago
More informationSTEER YOUR MAGNET JOURNEY LET PROPHECY ASSESSMENTS BE YOUR GPS
Prophecy Predicting Employee Success STEER YOUR MAGNET JOURNEY LET PROPHECY ASSESSMENTS BE YOUR GPS www.prophecyhealth.com www.aps-web.com 617.275.7300 The journey to Magnet is both exhilarating and challenging!
More informationGreetings from Michelle & Katie QUALITY IMPROVEMENT DIVISION OF HOSPITAL MEDICINE
IN THIS ISSUE: Create Raving Fans of Your Idea P. 1 Where is our waste? P. 1 Sepsis Update P. 3 Quality Updates P. 4 APeX quality tips P.5 Division Incentive Metrics P. 6 Focus Group Findings P. 2 The
More informationInnovative and Outcome-Driven Practices and Systems Meaningful Prevention and Early Intervention Wellness, Recovery, & Resilience Focus
Our Mission: To provide a culturally competent system of care that promotes holistic recovery, optimum health, and resiliency. Our Vision: We envision a community where persons from diverse backgrounds
More informationHendricks Regional Health Patient Safety Strategic Plan
Hendricks Regional Health Patient Safety Strategic Plan Strategic Planning Achieve Excellence in Healthcare Industry Role: Administration, Medical staff leaders and patient safety staff will participate
More information2 years of Lean at SFGH. Lean Update to the JCC February 24, 2014
2 years of Lean at SFGH Lean Update to the JCC February 24, 2014 Reflection Lean Journey in Healthcare 2 years (SFGH) 5 active Value Streams Tier 1 Report Tier 2 Reports 30 leaders completed Lean Certification
More informationQuality Council Minutes June 18, 2013
Quality Council Minutes June 18, 2013 Attendance: Excused: Guest(s): Jenny Chacon, Terry Dentoni, Margaret DiLaura, William Huen, Valerie Inouye, Shermineh Jafarieh, Kathy Jung, Tina Lee, Todd May (Co-Chair),
More information2018 Press Ganey Award Criteria
2018 Press Ganey Award Criteria Guardian of Excellence Award SM This award honors clients who have reached the 95th percentile for patient experience, engagement or clinical quality performance. Guardian
More informationA S S E S S M E N T S
A S S E S S M E N T S Community Design Assessment This process was developed to aid healthcare organizations in taking the pulse of their community prior to the start of capital improvement projects. A
More informationREPORT OUT TEMPLATE. Please refer to the C.A.R.E bylaws and other program material for additional information.
Scholar Name: REPORT OUT TEMPLATE Project Title: Goal: 1. Complete the Report Out template 2. Have your Mentor complete: Mentor Showcase Recommendation 3. Using the Report Out template, discuss your project
More informationBLACK/AFRICAN AMERICAN HEALTH INITIATIVE Ayanna Bennett, MD Director Of Interdivisional Initiatives. October 18, 2016 Update
BLACK/AFRICAN AMERICAN HEALTH INITIATIVE Ayanna Bennett, MD Director Of Interdivisional Initiatives October 18, 2016 Update BAAHI History 2014 BAAHI Charter: PHD and SFHN agree to work together to improve
More informationCROSSWALK: CHANGE CONCEPTS FOR PRACTICE TRANSFORMATION AND 2014 NCQA PCMH TM RECOGNITION STANDARDS
CROSSWALK: CHANGE CONCEPTS FOR PRACTICE TRANSFORMATION AND 2014 NCQA PCMH TM RECOGNITION STANDARDS 1a. Provide visible and sustained leadership to lead overall cultural change as well as specific strategies
More informationVanderbilt University Medical Center is a 20,000-person community, where each of us is drawn to health care to help people. I see the passion and
1 Vanderbilt University Medical Center is a 20,000-person community, where each of us is drawn to health care to help people. I see the passion and commitment for our patients and their families throughout
More informationA. The term "Charter" means the Charter of the City and County of San Francisco.
1 BYLAWS OF THE GOVERNING BODY FOR SAN FRANCISCO GENERAL HOSPITAL AND TRAUMA CENTER PREAMBLE WHEREAS, San Francisco General Hospital and Trauma Center is a public hospital and a division of the Department
More informationPatient Experience Heart & Vascular Institute
Patient Experience Heart & Vascular Institute Keeping patients at the center of all that Cleveland Clinic does is critical. Patients First is the guiding principle at Cleveland Clinic. Patients First is
More informationI. GENERAL INFORMATION
I. GENERAL INFORMATION Our Mission Statement To provide quality healthcare and foster health and wellness. Our Vision Statement Vision Statement: Our Desired Future To be the preferred provider for high
More informationCleveland Clinic Implementing Value-Based Care
Cleveland Clinic Implementing Value-Based Care Overview Cleveland Clinic health system uses a systematic approach to performance improvement while simultaneously pursuing 3 goals: improving the patient
More informationSFHN Primary Care. Update for the Community and Public Health Subcommittee of the San Francisco Health Commission December 20, 2016
SFHN Primary Care Update for the Community and Public Health Subcommittee of the San Francisco Health Commission December 20, 2016 HALI HAMMER DIRECTOR OF SFHN PRIMARY CARE 2 3 SFHN Primary Care Active
More informationPublic Health Emergency Preparedness & Response
Public Health Emergency Preparedness & Response Strategic Plan September 6, 2011 Erica Pan, MD, MPH Strategic Planning Process Identify Grant Requirements (PHEPR Meeting) Conduct Interviews & Surveys Analyze
More informationPrimary Care Meets Population Health: The Parable of Preventable Hospitalizations
Department of Family & Community Medicine University of California, San Francisco Primary Care Meets Population Health: The Parable of Preventable Hospitalizations Kevin Grumbach, MD Duke Department of
More informationProtecting the Public through Disciplinary Action. Maryann Alexander, PhD, RN, FAAN Kathleen Russell, JD, RN
Protecting the Public through Disciplinary Action Maryann Alexander, PhD, RN, FAAN Kathleen Russell, JD, RN The Board s Duty Is To Protect The Public Not Punish The Licensee Criminal Justice System Punishment
More informationAGENDA. Introduction and Executive Leadership Year in Review Environment of Care Report and Policy Approvals
AGENDA Introduction and Executive Leadership Year in Review Environment of Care Report and Policy Approvals San Francisco General Hospital and Trauma Center Executive Leadership Roland Pickens, Interim
More informationExecutive Summary Leapfrog Hospital Survey and Evidence for 2014 Standards: Nursing Staff Services and Nursing Leadership
TO: FROM: Joint Committee on Quality Care Cindy Boily, MSN, RN, NEA-BC Senior VP & CNO DATE: May 5, 2015 SUBJECT: Executive Summary Leapfrog Hospital Survey and Evidence for 2014 Standards: Nursing Staff
More informationDrivers of HCAHPS Performance from the Front Lines of Healthcare
Drivers of HCAHPS Performance from the Front Lines of Healthcare White Paper by Baptist Leadership Group 2011 Organizations that are successful with the HCAHPS survey are highly focused on engaging their
More informationWHAT IT FEELS LIKE
PCMH and PCSP WHAT IT FEELS LIKE Presentation Outline Goals of the Patient Centered Medical Home and the Patient Centered Specialty Practice Identifying the Joint Principles Recognition Programs Standards
More information2014 PCMH Standards: How CPCI Can Help with Transformation. CHCANYS Quality Improvement Program November 20, 2014
2014 PCMH Standards: How CPCI Can Help with Transformation CHCANYS Quality Improvement Program November 20, 2014 Agenda Review of PCMH 2014 Standards and Stage II MU Crosswalk PCMH Transformation and the
More informationTOPIC DISCUSSION ACTION Sue Currin and Todd May chaired the meeting. Agenda for today s meeting was presented for review.
Attendance: Excused: Guest(s): Quality Council Minutes November 20, 2012 Sue Currin, Kathy Jung, Rachel Kagan, Tina Lee, Todd May, Anson Moon, Iman Nazeeri-Simmons, Sue Schwartz, Shannon Thyne, Sharon
More informationDomain: Clinical Skills and Knowledge A B C D E Self Assessment NURSING PROCESS Assessment. Independently and consistently
Domain: Clinical Skills and Knowledge A B C D E Self Assessment NURSING PROCESS Assessment Performs assessment & identifies appropriate nursing diagnosis and/or patient care standard with assistance. Performs
More informationVHA Transformation to a Patient Centered Medical Home Model of Care
VHA Transformation to a Patient Centered Medical Home Model of Care Joanne M. Shear MS, FNP-BC VHA Primary Care Clinical Program Manager Office of Primary Care Operations & Policy Washington, DC Joanne.shear@va.gov
More informationAligning the Outcomes of DNP Education with the Demands of DNP Practice: A Panel Discussion
Aligning the Outcomes of DNP Education with the Demands of DNP Practice: A Panel Discussion Laura J. Wood, DNP, MS, RN Boston Children s Hospital Senior Vice President, Patient Care Services & Chief Nursing
More informationHealthPartners and the Triple Aim. IHI Open School August 23, 2012 Beth Waterman, RN MBA Chief Improvement Officer HealthPartners
HealthPartners and the Triple Aim IHI Open School August 23, 2012 Beth Waterman, RN MBA Chief Improvement Officer HealthPartners HealthPartners Not for profit, consumer governed Integrated care and financing
More informationSFGH Strategic Plan
SFGH Strategic Plan 2015-2018 Iman Nazeeri Simmons, Chief Operating Officer James Marks, Chief of Medical Staff 1 2 1 SFGH Strategy 2015-2018 3.5 Years of Lean Management Creating value for our patients
More informationThe road to excellence in primary care teaching clinics
The road to excellence in primary care teaching clinics Creating high functioning environments to revitalize the primary care workforce Marianna Kong, MD Center for Excellence in Primary Care University
More informationKEY FINDINGS [SOURCE(S)] RECOMMENDATIONS/PLAN OF CORRECTION [SOURCE(S)] KEY IMPROVEMENTS TO DATE
I. LEADERSHIP A. Leadership/Governing Body failed to improve contracted security within the hospital. [CMS; UCSF] B. Leadership/Governing Body failed to provide a safe environment for vulnerable patients.
More informationCompleting the Specialty Practice Assessment Tool: Guide for Behavioral Health Organizations and Divisions
Completing the Specialty Practice Assessment Tool: Guide for Behavioral Health Organizations and Divisions Instructions: Please find below guiding questions for behavioral health organizations or divisions
More informationUPMC Passavant POLICY MANUAL
UPMC Passavant POLICY MANUAL SUBJECT: Organizational Plan, Patient Care Services POLICY: 200.142 DATE: November 2015 INDEX TITLE: Nursing MISSION: Patient Care Services at UPMC Passavant is integral to
More informationMassachusetts General Hospital Nursing & Patient Care Services Strategic Plan
Massachusetts General Hospital Nursing & Patient Care Services 2017 Strategic Plan January 2017 Mission Guided by the needs of our patients and their families, we aim to deliver the very best health care
More informationNDNQI Rhythms in Quality 2010 Data Use Conference
NDNQI Rhythms in Quality 2010 Data Use Conference National Priority Partners Goals and Opportunities for Nurses Care Coordination Spotlight Gerri Lamb, PhD, RN, FAAN Arizona State University January 21-22,
More informationCommittee on Interdisciplinary Practice Policy and Procedures
Committee on Interdisciplinary Practice Policy and Procedures I. STATEMENT OF POLICY: At Zuckerberg San Francisco General and its affiliated clinics, affiliated and RN staff provide patient care services
More informationKentucky Sepsis Summit. August 2016
1 Kentucky Sepsis Summit August 2016 St. Elizabeth Healthcare About Us: - 7 facilities & over 1200 licensed beds - Serving the NKY/Cincinnati Region in: - Orthopedic Care - Heart and Vascular Institute
More informationTarget condition for today:
James Hereford President and CEO Target condition for today: Challenge us as a community to further our understanding of why lean works This is critical if we want to transform health care organizations.
More informationRussell B Leftwich, MD
Russell B Leftwich, MD Chief Medical Informatics Officer Office of ehealth Initiatives, State of Tennessee 1 Eligible providers and hospitals can receive incentives for meaningful use of certified EHR
More informationThe San Francisco Community Clinic Consortium
The San Francisco Community Clinic Consortium Overview of SFCCC and member clinics for Community and Public Health Committee, San Francisco Health Commission May 15, 2018 5/11/2018 SFCCC Members Direct
More informationCare Compact Guide Patient-Centered Specialty Care (PCSC) A Component of Medical Neighborhood Initiatives
Compact Guide Patient-Centered Specialty (PCSC) A Component of Medical Neighborhood Initiatives Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees
More informationImproving the Patient Experience from Admission to Discharge. Yvonne Chase Section Head Patient Access & Business Services Mayo Clinic Arizona
Improving the Patient Experience from Admission to Discharge Yvonne Chase Section Head Patient Access & Business Services Mayo Clinic Arizona A Clear Priority SOURCE: A REPORT ON THE BERYL INSTITUTE BENCHMARKING
More informationMeasure Applications Partnership (MAP)
Measure Applications Partnership (MAP) Uniform Data System for Medical Rehabilitation Annual Conference Aisha Pittman, MPH Senior Program Director National Quality Forum August 9, 2012 Overview MAP Background
More informationExecutive Summary November 2008
November 2008 Purpose of the Study This study analyzes short-term risks and provides recommendations on longer-term policy opportunities for the Marin County healthcare delivery system in general as well
More informationDecision Support Project Team. Fall 2010
Decision Support Project Team Engineering the System of Healthcare Delivery ESD 69 HST 926j HC 750 MIT Seminar on Health Care Systems Innovation ESD.69, HST.926j, HC.750 MIT Seminar on Health Care Systems
More informationAlberta Health Services. Strategic Direction
Alberta Health Services Strategic Direction 2009 2012 PLEASE GO TO WWW.AHS-STRATEGY.COM TO PROVIDE FEEDBACK ON THIS DOCUMENT Defining Our Focus / Measuring Our Progress CONSULTATION DOCUMENT Introduction
More informationStrategic Plan. Becoming the Preferred Academic Medical Center of the 21st Century ONEUABMedicine.org/AMC21
ENGAGEMENT QUALITY FINANCE ADVANCEMENT OF KNOWLEDGE FOUNDATIONS Strategic Plan Becoming the Preferred Academic Medical Center of the 21st Century ONEUABMedicine.org/AMC21 TABLE OF CONTENTS Overview...3
More informationSAN FRANCISCO GENERAL HOSPITAL and TRAUMA CENTER
SAN FRANCISCO GENERAL HOSPITAL and TRAUMA CENTER 1 WHY IS SAN FRANCISCO GENERAL HOSPITAL IMPORTANT? and Trauma Center (SFGH) is a licensed general acute care hospital which is owned and operated by the
More informationDOCUMENT E FOR COMMENT
DOCUMENT E FOR COMMENT TABLE 4. Alignment of Competencies, s and Curricular Recommendations Definitions Patient Represents patient, family, health care surrogate, community, and population. Direct Care
More informationSepsis Mortality - A Four-Year Improvement Initiative
Organization: Solution Title: Sinai Hospital of Baltimore Sepsis Mortality - A Four-Year Improvement Initiative Program/Project Description:What was the problem to be solved? How was it identified? What
More informationYour Support Made a Difference
HOAG NURSING Your Support Made a Difference Hoag Orthopedic Institute Nursing Scholarship recipients FY 2017 July 1, 2016 - June 30, 2017 HOAG PROMISE OUR CAMPAIGN TO LEAD, INNOVATE & TRANSFORM In FY 2017,
More informationResults from Contra Costa Regional Medical Center
Results from Contra Costa Regional Medical Center Karin Stryker, MBA DSRIP Manager, Health Services Administrator Chris Farnitano, MD Medical Director, Ambulatory Care High Impact Interventions Sepsis
More informationALLIED PHYSICIAN IPA ADVANTAGE HEALTH NETWORK IPA ARROYO VISTA MEDICAL IPA GREATER ORANGE MEDICAL GROUP IPA GREATER SAN GABRIEL VALLEY PHYSICIANS IPA
ALLIED PHYSICIAN IPA ADVANTAGE HEALTH NETWORK IPA ARROYO VISTA MEDICAL IPA GREATER ORANGE MEDICAL GROUP IPA GREATER SAN GABRIEL VALLEY PHYSICIANS IPA QUALITY IMPROVEMENT PROGRAM 2010 Overview The Quality
More informationGoals and Objectives for Fiscal Year 2012
Goals and Objectives for Fiscal Year 2012 UPMC St. Margaret Teresa G. Petrick July 8, 2011 UPMC St. Margaret: Major Goals and Objectives for FY 2012 Deliver Financial Results and Operational Metrics Established
More informationPractice Transformation: Patient Centered Medical Home Overview
Practice Transformation: Patient Centered Medical Home Overview Megan A. Housley, MBA Business Development Director Kentucky Regional Extension Center The Triple Aim Population Health TRIPLE AIM Per Capita
More information1.3 Communities of interest have input into program processes and decision making.
STANDARD 1 Mission and Administrative Capacity The nursing education unit s mission reflects the governing organization s core values and is congruent with its strategic goals and objectives. The governing
More informationCreating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral)
Lehigh Valley Health Network LVHN Scholarly Works Patient Care Services / Nursing Creating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral) Eileen Sacco MSN, RN, CNRN, ONC
More informationFuture of Patient Safety and Healthcare Quality
Future of Patient Safety and Healthcare Quality Patrick Conway, M.D., MSc CMS Chief Medical Officer Director, Center for Clinical Standards and Quality Acting Director, Center for Medicare and Medicaid
More informationHealth Commission Awards December 5, 2017 Laguna Honda Hospital and Rehabilitation Center
Health Commission Awards December 5, 2017 Laguna Honda Hospital and Rehabilitation Center Food Services Leaders: Elvis Lavarreda, Food Services Director Ray Dutton, Food Services Manager Ray Dutton and
More informationMeaningful Use Stage 2
Meaningful Use Stage 2 Objectives Gain understanding of the changes Focus on Transitions in Care and Patient Engagement Recognize the increasing HIE role Who Are You? What is YOUR Need Today? A. Office
More informationCollaborative Activation of Resources and Empowerment Services Building Programs to Fit Patients vs. Bending Patients to Fit Programs
Organization: Solution Title: Calvert Memorial Hospital Calvert CARES: Collaborative Activation of Resources and Empowerment Services Building Programs to Fit Patients vs. Bending Patients to Fit Programs
More informationWhat Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS
This presenter has nothing to disclose. What Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS April 23, 2013 This presenter
More informationPrior Assessed Learning (PAL) Application
Name: _Sample Intern Prior Assessed Learning (PAL) Application 1 Identify your different work and life experiences which provide you with advanced knowledge and skills. The "job code" you assign to each
More informationThe Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework
The Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework Institution: The Emory Clinic, Inc. Author/Co-author(s): Donald I. Brunn, Chief Operating Officer, The
More informationPrior Assessed Learning (PAL) Application
Prior Assessed Learning (PAL) Application 2 Identify your different work and life experiences which provide you with advanced knowledge and skills. The "job code" you assign to each experience will be
More informationHEALTH COMMISSION CITY AND COUNTY OF SAN FRANCISCO
Edward A. Chow, M.D. President James Loyce, Jr., M.S. Vice President Dan Bernal Commissioner Cecilia Chung Commissioner Laurie Green, M.D. Commissioner Tessie M. Guillermo Commissioner David.J. Sanchez,
More informationStrategic Plan Key Strategies FY 2015 FY 2019
Strategic Plan Key Strategies FY 2015 FY 2019 South Peninsula Hospital Homer, Alaska SPH Strategic Plan Key Strategies FY 2015 2019 Page 1 of 13 TABLE OF ABBREVIATION ACA ACO ADC ALOS ANMC ANTHC ASHNHA
More informationOur Vision UPMC will lead the transformation of health care. The UPMC model will be nationally recognized for redefining health care by:
Performance Document - Annual Performance Review Peer (Values/Duties/Goals) Evaluation Colleen Komar, Unit Director Annual Performance Review, 07/02/2013-07/01/2014 Author: James Donnelly Role: Peer (Values/Duties/Goals)
More informationShared Leadership Councils By-laws UPMC Shadyside Hospital
Article I. Preamble Shared Leadership Councils By-laws Vision Statement Maintaining excellent individualized patient care through multidisciplinary collaboration, consistently providing the right care,
More informationEligible Hours ( ) Achieving HIMSS Stage 7 and Gaining Physician Adoption of a Paperless Record CHC
Below are the sessions that qualify for CPHIMS or CAHIMS continuing education (CE) hours. Check the column for all sessions attended and total the number of hours earned each day. At the end of the form,
More informationPACT: The VA s Medical Home
A5/B5 This presenter has nothing to disclose PACT: The VA s Medical Home What is working to change a big system Mike Davies, MD Director VA Systems Redesign Rich Stark, MD Director VA Primary Care Operations
More informationMitzi Cardenas Sr. VP/Strategy, Business Development and Technology Truman Medical Centers
Mitzi Cardenas Sr. VP/Strategy, Business Development and Technology Truman Medical Centers HIMSS Stage 7: What it Means Heart of America HIMSS and the Missouri Health Information Management Association
More informationKatherine Schneider, MD, MPhil Senior Vice President, Health Engagement July 29, 2011
Accountable Care: Health System View CHC Best Practices Forum Katherine Schneider, MD, MPhil Senior Vice President, Health Engagement July 29, 2011 Who we are Southeastern New Jersey s largest health system
More informationHIMSS 2011 Implementation of Standardized Terminologies Survey Results
HIMSS 2011 Implementation of Standardized Terminologies Survey Results The current healthcare climate, with rising costs and decreased reimbursement, necessitates fiscal responsibility. Elements of the
More information