CRC RIVERSIDE. Opens FEB 25 th!

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1 P.O. Box 1800 Rancho Cucamonga, CA Questions? Call IEHP Member Services IEHP (4347) IEHP (4347) for TTY users 8am 5pm Monday-Friday IEHP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (TTY: ). IEHP cumple con las leyes Federales aplicables de derechos civiles y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o género. ATENCIÓN: Si habla español u otro idioma diferente al inglés, le ofrecemos los servicios gratuitos de un intérprete de idiomas. Llame al o al (TTY). IEHP 遵守適用的聯邦民權法律規定, 不因種族 膚色 民族血統 年齡 殘障或性別而歧視任何人 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY: ) 2017 Inland Empire Health Plan. All Rights Reserved. MK Volume 59 Winter 2017 CRC RIVERSIDE Opens FEB 25 th! Check out the IEHP website Stay Connected. Follow us!

2 Volume 59 Winter 2017 A Customer Satisfaction Survey May be Coming Your Way Stay on the lookout for a Customer Satisfaction Survey* where you can share what you think of the care you re getting from IEHP. The survey is conducted by a private non-profit organization called the National Committee for Quality Assurance. The goal is to keep improving the quality of care for our Members. If you are randomly chosen to take part in the survey, you will receive it by mail and/or by phone. If you get the survey in the mail, please fill out and return it. What you say will be kept private and IEHP will receive only an overall rating result. Customer Satisfaction Survey CRC RIVERSIDE Opens FEB 25 th! More on pg. 3 IN THIS ISSUE When to See Your Doctor, Urgent Care or ER Page 2 Ways to Take Control of Depression Page 5 Facts & Tips on Quitting Smoking This Year Page 6 Continued on Page 2...

3 What to do When You Need Care With IEHP, you have many ways to get the care you need, when you need it, day or night. Information below will help you get the care at the right place. Continued from Page 1... Throughout the year, we are working with your Doctors to give you needed care when you need it. We also aim to give you care quickly with many efforts: over 5,000 Providers in the Inland Empire, 24-hour Nurse Advice Line and more than 90 Urgent Care clinics. * The Customer Satisfaction Survey is the Consumer Assessment of Healthcare Providers and Systems (CAHPS ). Primary Care Doctor In most cases, your Doctor is your best option for care during business hours. Your Doctor has your medical records and understands your health needs. This means, you should see your Doctor for: All routine visits, preventive care, and annual checkups Sick visits - such as colds, flu and fever Chronic illness visits - such as asthma or diabetes Shots and more Your Doctor can also order lab tests and prescribe medicines for you. And, if you need to see a Specialist, your Doctor may refer you. Some Doctors have extended hours or time set aside for walk-in visits, so make sure to find out when your Doctor s office is open. Your Doctor's information is on your IEHP Member Card 2 But, even when your Doctor s office is closed, you still have more ways to get the care you need after hours: IEHP 24-Hour Nurse Advice Line Get medical advice from our Nurse, 24/7, including holidays. Call , or for TTY users. IEHP Urgent Care Clinics With more than 90 clinics in our network, many are open late and on weekends. To find one, visit or call the IEHP 24-Hour Nurse Advice Line. Emergency Room If you reasonably believe that your life is in danger due to a health condition, injury or an accident, go to the nearest hospital, or call 911.

4 C M Y CM MY CY CMY K RIVERSIDE IEHP COMMUNITY RESOURCE CENTER OPENS February 25 th A new IEHP Community Resource Center will open in Riverside in late February. Everyone is welcome! The CRC offers many FREE classes and more! OUR DOORS ARE OPEN TO IEHP MEMBERS & THE COMMUNITY: Learn how to use IEHP benefits Take FREE health and fitness classes Find out how to get affordable health coverage Connect with community programs HERE ARE SOME OF OUR FREE CLASSES AND PROGRAMS: Tai Chi, Zumba, and Yoga Asthma Control Cooking and Nutrition Classes MEMBERS AND THE COMMUNITY ARE WELCOME: 3590 Tyler Street, Suite 101 Riverside, CA (across from Galleria mall, next to Dollar Tree) Mon Fri, 9am 6pm, Sat 10am 2pm Stop by our first IEHP CRC in San Bernardino, too! For our schedule of free health and fitness classes (both locations): visit or call Get a CRC Rewards Card for attending classes at our San Bernardino or Riverside locations. You can qualify for a prize by taking as little as 3 classes! CRC_FitnessPunchCard_Front.pdf 1 12/1/16 10:33 AM 3

5 5 Ways to Pack a Healthy Lunch on a Budget Fast food outlets and diners can eat up your budget, not to mention add inches to your waistline. Why not prepare lunch at home? Spending 5-10 minutes prepping at home could save you money each month. Just stay with the basics, like these: Pinto or Black Beans About $3 a can. Mash beans, garlic and other spices in a bowl. Cook in a pan over medium heat. Add to a burrito or salad. You ve got protein and fiber. Lean Protein For about the same price of fast-food chicken nuggets, you can get a small, fresh chicken breast. You get lean protein. Also, canned tuna is a low-cost way to get lots of omega 3 fats, vital for brain health. Fruits Bananas, cantaloupe, oranges and apples are among the lowest-priced fruits you can buy. Celery and Carrot Sticks These low-cost fiber snacks come loaded with vitamins. Just wash, cut and enjoy on the go. Hummus Recipe For a fiber-packed side dish, place garbanzo beans in a blender. Add water, a dash of garlic, olive oil, salt, cumin, Tahini, lime juice. Slice Greek pita bread for dipping. Hey, this is almost a whole lunch.

6 Taking Control of Depression Do you think you may be having signs of depression? Are you having feelings of excessive guilt, feelings of worthlessness, sleep problems, thoughts about death or dying that keep coming back these may be signs of depression. Make sure you talk about this with your Doctor. Depression can cause you to lose interest in things you used to enjoy and may affect daily living. Ask about a checkup when having such symptoms. Checkup & screenings for depression Warning signs for depression are not the same for each person. That s why your Doctor will check your overall physical health to make sure another medical problem, such as thyroid disease, is not causing your symptoms. Diagnosing depression involves a complete history and physical exam. This testing and initial treatment can be done by your Doctor, who may also refer you to a Behavioral Health Provider to give you the care you need. True depression isn t the same as occasional periods of feeling down. The screening will try to find out: How many symptoms of depression you have How long you have had them How much they get in the way of your ability to live a normal life Ways to help ease depression: Taking part in Intensive Outpatient Treatment Programs, Group Therapy, Individual Counseling, and Support Groups. Taking positive action such as exercising, improving eating habits, getting proper sleep, and joining social support groups. Anti-depressant Medicines Various types of medicines like Citalopram and Bupropion work in different ways to treat depression. Please ask your Doctor about your options for medicines. Also talk with the Doctor or pharmacist about any side effects. If one medicine does not work well for you, ask your Doctor about trying another. There are lots of different treatments available. 5

7 The Time to Quit Smoking is NOW! The dangers of smoking are well-known, yet many people find it hard to quit. It may take many tries to quit. But more people are quitting than ever before. You can too! Soon after quitting, you will start to see positive changes: Breath and hair smell better Saves money More youthful look More time to spend with friends No annoying cough Your overall health improves If you think you re ready to quit, call IEHP Member Services at the number on the back cover to register for the IEHP Stop Smoking Program. If you need extra help to quit, call your Doctor today! Ask the Doctor Q A If my Doctor's office is closed, how do I get care? For non-emergency after hours care, you have other options and they are FREE: 6 IEHP s 24-Hour Nurse Advice Line at or for TTY users. You'll get medical advice you need to feel better. If you need more help, the Nurse can point you to an open Urgent Care clinic. If you need to see a Doctor same-day, go to an IEHP Urgent Care Clinic. Find one at iehp.org or call our Nurse Advice Line.

8 Check Your Mail for a Renewal Notice If you get a letter asking you to complete a renewal form to keep your Medi-Cal coverage, don t wait! You must fill in the form and submit it to your Medi-Cal eligibility worker right away with any other documents requested. If you have any questions about your Medi-Cal renewal form, call your Medi-Cal Eligibility Worker: Riverside County: San Bernardino County: for TTY users Monday Friday, 7:30am 5:30pm Helpful Reminders about your healthcare... Refill your medicine Why wait? Call your prescription refills at least 5 days before you run out. Explore IEHP online You ll find everything from services and benefits to health programs at Plus, use Doctor Search to find a Doctor, hospital or pharmacy near you. Keep your IEHP Member Card with you You need it to get any medical service. You can request a new card on the Member Portal at Need an interpreter for a Doctor visit? Call IEHP Member Services. We ll send one to your next Doctor visit. You ll get someone who knows your language even sign language. Just call 5 business days before your appointment. 7