Third Quarter Data Report 2012

Transcription

1 Bu e County Behavioral Health Third Quarter Data Report 212 Contact Informa on: Sésha Zinn, Psy.D. Systems Performance Research and Evalua ons Manager Bu e County Behavioral Health (53) szinn@bu ecounty.net List of Acronyms Used: BCDBH Bu e County Department of Behavioral Health IMD Ins tu on for Mental Disease MHSA Mental Health Services Act N = Refers to the total number of units (i.e., number of clients) OOC Out of County PHF Psychiatric Health Facility SNF Skilled Nursing Facility WIN Working Innova ons Network MHSA Innova ons program designed to reduce inpa ent recidivism by connec ng consumers to outpa ent services a er discharge from the PHF or an out of county hospital

2 The following pages contain new data reflec ng Bu e County Department of Behavioral Health programs: Page 3 BCDBH Demographic Dashboard: Displays the demographic breakdown of all clients currently open to a BCDBH program, including programs provided by contractors. Page 4 BCDBH PHF and Inpa ent Services Dashboard: These charts provide a breakdown of client counts and associated costs for BCDBH PHF and Inpa ent services for fiscal year 212/213. Page 5 BCDBH Crisis Calls Dashboard: This dashboard reflects the number of calls received by the Crisis staff for the past six full weeks. Calls are broken down by number of calls per week, count of calls by day of the week, and count of calls by hour of the day. Page 6 WIN Phone Charts: These charts display consumers responses to a follow up telephone survey the WIN Team administers to all consumers a er they have par cipated in the program. The survey is voluntary. Page 7 Consumer Sa sfac on Survey Charts: Consumer Sa sfac on Surveys are available to consumers in the lobby of BCDBH program centers. Data from surveys collected between 24 and 212 were compiled; these three charts reflect responses to five of the seven statements on the surveys.

3 BCDBH Current Open Client Demographic Dashboard This dashboard report shows percentage and numerical distributions for gender, age,race and primary language for all currently open BCDBH clients Data Run Date: 9/13/212 Open Clients by Gender Open Clients by Age Group Open Clients by Setting.1% 1.% 2.4%.3% 47.3% 52.6% Female 2428 Male 2184 Unknown 5 Total: Total: % 55.5% 16.9% 16.6% 99.7% Inpatient/Residential 14 Outpatient 463 Total: Distribution of Open Clients by Race Count of Clients American Indian Count of Clients Asian Native AMERICAN SIGN LANGUAGE (ASL) Black/African-American 3 5 ARMENIAN CAMBODIAN Chinese 1 CANTONESE Filipino Guamanian Hawaiian Japanese Race Laotian No Entry Other Asian Other Race Distribution of Open Clients by Primary Language Samoan Vietnamese 2 4, ENGLISH FARSI HMONG JAPANESE LAO Primary Language MIEN NO ENTRY OTHER NON-ENGLISH 3,299 White 153 SPANISH TAGALOG UNKNOWN / NOT REPORTED BCDBH Current Open Client Demographic RPT Version SZ Page 1 of 1 Confidential Patient Information See California Welfare and Institutions Code Section 5328

4 BCDBH PHF and Inpatient Services: A list of totals relating to client counts and associated costs Date Range: 7/1/212 through 9/21/212 BCDBH Clients Who Received a PHF Service: Breakdown by Age Group and Gender 7 Total Cost of PHF Services Provided: Breakdown by Age Group and Gender 28K 6 24K Client Count by Gender Age Range Client Count: 146 Male Female Service Cost Totals by Gender 2K 16K 12K 8K 4K K $16,32 $98,88 $151,792 $152,58 $118,14 $2,148 $46,54 $3, Age Range Total Estimated Costs: $733,548 Male Female Before Medi-Cal and other revenue offsets Count of Inpatient BCDBH-Funded Days by Program Type Estimated Total Cost of BCDBH-Funded Days by Program Type.8K 1K.7K.6K 8K Days.5K.4K.3K.2K.1K.K 6 Adult 41 In-County Residential, IMD, SNF OOC/PHF Service Data rpt Developed by Fiscal Analysis/Systems Performance Units on 4/3/ Out-of-County Residential, IMD, SNF 89 Youth 6K 4K 2K K $54,863 Adult Confidential Patient Information See California Welfare and Institutions Code Section 5328 $29,165 In-County Residential, IMD, SNF $88,497 Out-of-County Residential, IMD, SNF $73,249 Total Funded Days: 1,256 Total Estimated Costs: $245,774 Youth Before Medi-Cal and other revenue offsets 9/21/212

5 BCDBH Crisis Calls Dashboard Data run date: 9/17/212 Crisis Calls logged from Sunday 8/5/12 through Saturday 9/15/212 Number of Crisis Calls Received by week for the past 6 full weeks Total # of Calls = 1, # of Calls /5/212 8/12/212 8/19/212 8/26/212 9/2/212 9/9/212 Number of calls per week (Sunday through Saturday) Count of Crisis Calls by day of the week Day of the week Sun Mon Tue Wed Thu Fri Sat # of Calls Count of Crisis Calls by hour of the day 1 8 # of Calls :AM 1:AM BCDBH Crisis Call Dashboard Ver Systems Performance and Evaluation Unit. 2:AM 3:AM 4:AM 5:AM 12 6:AM 7:AM 8:AM :AM 1:AM Hour of the day 64 11:AM 12:PM 1:PM 2:PM 3:PM :PM 5:PM 6:PM 7:PM 8:PM :PM 1:PM 11:PM

6 WORKING INNOVATIONS NETWORK (WIN) TELEPHONE SURVEY RESULTS FOR FISCAL YEAR

7 CONSUMER SATISFACTION SURVEY *Total N refers to the number of surveys collected and analyzed. May not match chart totals due to mul ple and invalid responses on surveys N = 47 N = 435 N = 16 "I feel that my services were handled in a confidential manner." "All personnel were helpful and treated me with respect today." Total N = 464 N = 12 N = 32 N = 16 YES NO NO RESPONSE N = 438 "I was greeted in a friendly and timely manner." Total N = 464 * * 1 5 N = 16 N = 9 YES NO NO RESPONSE N = 36 N = 41 "My counselor spoke to me in a way that I understood." "Overall, I am satisfied with my visit today." Total N = 464 * 1 5 N = 71 N = 17 N = 18 N = 43 YES NO NO RESPONSE