FORENSIC / KPMG ETHICS LINE. KPMG Ethics Line. An explanation of the NRCS hotline facility AUDIT / TAX / ADVISORY

Transcription

1 FORENSIC / KPMG ETHICS LINE KPMG Ethics Line An explanation of the NRCS hotline facility AUDIT / TAX / ADVISORY

2 NRCS Fraud Hotline Facility A fraud hotline is a simple, yet highly effective management tool designed to enable concerned employees in an organisation, as well as third parties associated with an organisation, to report fraudulent, corrupt and unethical practices in the workplace. Why Hotlines? 2

3 NRCS Fraud Hotline Facility KPMG Ethics Line operates the NRCS hotline facility KPMG Ethics Line is an accredited external hotline service provider (EthicSA) The KPMG Ethics Line call centre is manned 24 hours a day, 365 days a year Calls are fielded by experienced call centre agents versed in all 11 official South African languages, as well as French, Dutch, German, and Portuguese Anonymity is encouraged confidentiality is paramount 3

4 Justification for a whistle-blowing facility? With a whistleblowing line the NRCS will identify more instances of fraud or misconduct As required by the King Code of Corporate Governance 2009 To protect the anonymity of employees wanting to blow the whistle Why did the NRCS implement a whistleblowing line? Because the NRCS is committed to maintaining a culture of ethical compliance In the current economic climate employees are more prone to committing acts of fraud To protect the NRCS s service offering 4

5 Features of the KPMG Ethics Line KPMG Ethics Line is an accredited external hotline service provider (EthicSA) The KPMG Ethics Line call centre is manned 24 hours a day, 365 days a year Calls are fielded by experienced call centre agents versed in all 11 official South African languages, as well as French, Dutch, German, and Portuguese All reported information is immediately captured onto a callsheet and transmitted directly to the designation report recipients at the NRCS Anonymity is encouraged confidentiality is paramount 5

6 The KPMG Ethics Line Reporting Process Caller lodge report Caller communication (at no cost to caller) Telephone Fax Post Web Voice Document Electronic CALL CENTRE Record & log Log Log Document NRCS Feedback (if required) Investigation 6

7 3 easy steps to report fraud or unethical behaviour Step 1 Step 2 Step 3 Call Make your confidential and anonymous disclosure KPMG compile and report to the client ALTERNATIVELY: KPMG Hotfax KPMG Hotmail fraud@kpmg.co.za KPMG Post KPMG Hotpost, at BNT 371, PO Box 14671, Sinoville KPMG Services (Pty) Limited, a South African company and a member firm of the KPMG network of 7

8 3 easy steps to report fraud or unethical behaviour Step 1: Dial toll-free from any Telkom landline phone Step 2: Provide full details in respect to the violation. Such details should include: Who is involved or doing what? What has happened? How was it done and how often? Where is it done? When was the incident observed? Values involved monetary value Step 3: You will be given a secret reference number by the operator keep this number confidential as you will need this number if you want to make a follow-up call (call at a later date to add to the report) or feedback call (call at a later date to obtain feedback) 8

9 What to report to the hotline? Sexual Harassment Other criminal offences Theft Fraud Corruption Unethical behaviour Dishonesty Procurement irregularities Financial Statement Fraud Misconduct Tender fraud 9

10 What not to report? Employment grievances Employment complaints Petty arguments amongst staff Personality clashes 10

11 Checklist before you call? In which division/department did the incident take place? Where specifically did it happen? What is the nature of the incident? Date and time the incident took place? How long has this been going on? How often does this happen? Number of people involved and names? Does anybody else know about it? Do you have any proof? Are there any witnesses? 11