ABU DHABI INTERNATIONAL QUALITY CONSULTANCY (ADIQC)

Transcription

1 ABU DHABI INTERNATIONAL QUALITY CONSULTANCY (ADIQC) PROFILE

2 TABLE OF CONTENTS About us 2 Message from CEO 3 Vision, Mission, Values & Quality Policy 4 Company Objectives 5 EHS Policy 6 Our staff 7 Company Domains 8 Company Services 9 Industrial Services 10 Health Care Services Services To Educational Facilities 12 Turn-key Project Consultancy On Technical Projects 13 Flow Process On Consultancy, Training & Outcome Our Healthcare Customers Our Industrial Customers 18 Our School Customers 18 General Trainings 19 Specific Trainings For Industries Specific Trainings for Health Care Facilities Contact Details 22 1 P a g e

3 About Us Abu Dhabi International Quality Consultancy (ADIQC) was established in August 2007 supported by Sheikh Khalifa Fund. It is a UAE based company, which provides Management System Consultancy Services to Healthcare facilities, Industries and Educational institutes. We ensure our support to Healthcare facilities and Industries for the development of documentation and assisting in the implementation for National and international standards for accreditations by providing awareness & training to the entire organization. ADIQC has exceptionally qualified and expert multinational consultants who are fully competent and also provide consultancy services to assist with the start up of new businesses. ADIQC is a registered company for conducting Clinical Coding Audit for hospitals, centre and clinics (E/M Accreditation) ADIQC provides Training on ICD-10 CM clinical coding and physician documentation. ADIQC provides series of specific and general trainings to the Health Care Facilities, Industries, Educational institutes and other Companies including Heart saver, First Aid, Basic Life Support and advance cardiac life support which is affiliated with American Heart Association and Certificates issued by American Heart Association. ADIQC provides mandatory trainings with CME as we are registered with HAAD. ADIQC is with registered with OSHAD as a third party EHSMS Auditor and EHSMS program development and implementation as well as providing environmental health and safety trainings. 2 P a g e

4 CEO Message The story of ADIQC is told through our clients, our employees and the communities in which we work. Our history can be traced back to one modest yet inspired as a quality consultant our office located in Abu Dhabi, U A E, where ADIQC first laid down its technical service roots. Since those early days, ADIQC has stayed true to what we have always believed in that our clients and employees deserve our best and this is still the foundation for our dynamic operations today. We believe our success is largely due to our unwavering commitment to provide our clients and employees with their own unique opportunities to thrive. We do this by ensuring that our clients expectations and needs are our priorities and we provide our employees with continual opportunities for development. Our roots are important to us. As we evolve and grow, we understand that maintaining the integrity of our past through a commitment to quality service, employee s appreciation and delivering innovative, practical solutions to our clients is the key to our success. We are confident about the future of ADIQC as we look toward new opportunities and continued growth in our many fields of service in UAE. I encourage you to contact us to learn more about the services we offer and our challenging career opportunities. On behalf of ADIQC, thank you for taking the time to learn more about us. 3 P a g e

5 Vision To be recognized by our customers as pioneers in leading Quality Management development initiatives and turn-key consultancy Services. Mission For Quality to be the number 1 priority for organizations, and to assist and guide our customers to achieve national and international recognitions (certification, accreditation, awards, etc.) by establishing and implementing Quality Management System (QMS) and providing series of Trainings. Values Honesty: In what we do and say Dedication: To our mission and our customers Respect: Demonstrate sensitivity to individual and organizational culture Diversity Creativity: Innovation in our approach and methods Partnership: Promote TEAM approach (Together Each Achieve More ) 4 P a g e

6 Quality Policy The entire management and staff of ADIQC are dedicated to the complete satisfaction of each customer's needs by providing our full personal attention and the highest professional standards through TEAM work. Our key commitment is to consistently exceed our customers' expectations with respect to the quality services at all levels of the organization. Company Goals ( ) 1. To ensure that continuous quality services are provided to our customers by our well qualified and experienced specialists and consultants. 2. To ensure that our services meet the certification requirements for the clients with enhanced customer satisfaction. 3. To ensure that transparency will be developed and maintained with our partners and stakeholders. 4. To ensure that all the trainings are provided in simple and clear language so its easy for our customer to understand, for some special Trainings experts are called from National and International level. 5 P a g e

7 EHS POLICY ABUDHABI deems Environment, health and safely (EHS) to be of primary importance and a fundamental core business value. ADIQC ABU DHABI recognizes that health and safety of employees and protection of environment is a management responsibility. Toward this the senior management leadership that is totally committed to the creation of a safe and healthy working environment which is free from injuries or accidents and ill health for all of their employees and all others involved in their work activity. In order to effectively manage ADIQC ABU DHABI will: Promote and encourage a positive safety culture that considers people to be the most valuable asset and health and safety to be a first consideration regarding all work activities. Strive to achieve the highest standards of health and safety by safety management, leadership, motivation and a policy of continual improvement. Provide a safe and healthy working environment that encourage and recognize safe working practices and enable people to make safe choices at their places of work. Arrange appropriate and suitable health and safety training for all employees. Identify and assess hazards and implement effective procedures to control risks Monitor and review policies and procedures and continually improve the ADIQC ABU DHABI Safety Management Systems. Provide quality health and safety advice, information and solutions for all employees, stakeholders and other interested parties. Seek to prevent pollution and use natural resources sustainably by considering environmental performance and climate change in investment decisions, master planning, development design and construction, property and community management and supporting relevant research and development. Ensure regulatory compliance and continuous improvement by identifying appropriate environmental standards, developing and implementing 6 P a g e

8 guidelines, implementing pollution mitigation measures, monitoring environmental performance, and reviewing activities where necessary; Provide environmental training and awareness to staff to enable them to carry out their jobs responsibly, and ensure accountability for environmental performance at all Levels in ADIQC ABU DHABI; ADIQC ABU DHABI will comply with and strive to exceed statutory obligations and the ADIQC ABU DHABI EHS Management Systems will be maintained and continually updated to include the organization and arrangements to achieve this. ADIQC ABU DHABI will give unequivocal support to all managers, supervisors and employees who act in the best interest of EHS. All ADIQC ABU DHABI personnel are required to take reasonable care of their own and others safety and to support and promote, the ADIQC ABU DHABI EHS Policy and the ADIQC ABU DHABI EHS Management Systems and procedures. ADIQC ABU DHABI s EHS Policy will be reviewed at least annually and revised as necessary. 7 P a g e

9 ADIQC Staff Ms. Maysoon Al Iskandarani UAE Commercial Director Mr.Hisham Rasheed Indian Clinical Coding Auditor & HIM Consultant Mr.Rahul Radakrishnan Indian Quality Consultant & AHA Trainer Eng. Mohammed Jamal Jordan Senior Health and Safety Consultant Mr. Bassam Ibrahim Alaeyd Jordan HSE Consultant & AHA Trainer Mr. Sayi Balaji Paranam Indian Senior Clinical Coding Specialist/Auditor Ms. Melissa Iskandarani UAE Executive P.R.O Mr. Khalid Abdel Halim Egypt Marketing Executive officer Mr. Anwar Khan Pakistan Quality Consultant Mr Zulfiqar Pakistan Business Development Executive Mr Muhammad Imran Pakistan E.H.S.M Lead HAAD Auditor Note: If expertise/ specialties are required during the projects then Outsourced services are called nationally and internationally. 8 P a g e

10 Company Domains OIL & GAS SECTORS INDUSTRIES (Construction, Manufacturing) HEALTH CARE FACILITIES (Hospitals, Medical Centers and Clinics) NEW ENTREPRENEURS (New companies & Industries for set up and new healthcare facilities) EDUACTIONAL INSTITUTES (Universities, Colleges and Schools) TRADING ENTERPRISES (Dept. stores, shops and traders) HOTEL, COMPANIES, BANKS ORGANIZATIONS THAT REQUIRE TRAINING will be provided with CME from HAAD. 9 P a g e

11 Company Services Providing consultancy & training on: 1. Management Systems on National and International Standards to Industries ISO SERIES of training. Code of Practice (COP) for Environment and Safety. Sheikh Khalifa Excellence award. 2. Management System standards to Healthcare facilities National level: HAAD standards Sheikh Khalifa Excellence award. Environmental Health& Safety (EHS). International level: JCI (Joint Commission International) Standards Australian Standards Canadian Standards American Heart Association Standards European Foundation of Quality Management etc. 3. Providing training on National/International level accreditations. 4. Feasibility study, building construction plan review based on National & International Standards. 5. Provide series of general and specific trainings. Some training are affiliated internationally and provided by International and National experts. 6. To conduct Clinical/Medical Coding Audits and Trainings. 10 P a g e

12 Industrial Services Specific Consultancy & Training on National & International Standards 1. ISO-9001:2008 (Quality Management System) 2. ISO 14001:2004 (Environment Management System) 3. OHSAS 18001:2007(Occupational Health & Safety Management System) 4. EHSMS (Environment Health & Safety Management System) 5. ISO 22000/HACCP (Food Safety Management System) 6. ISO17025 standard for Laboratory Accreditation 7. ISO/TS standard for Automobile Industry 8. ISO for Medical Services 9. ISO/IEC IT Service Management 10. ISO/IEC (Information Security) 11. ISO/IEC (Security Management System for Supply Chain) 12. SA-8000 series for Social Accountability 13. Chain of Custody (COC) FSC-STD (VERSION 2-0) EN 14. First Aid training though American heart association 15. Heart Saver training though American heart association 11 P a g e

13 Healthcare Services Specific Consultancy & Training on National & International Standards 1. Initial Assessment to highlight the gaps and concerns in the facility based on National and International standards. 2. General& Specific Quality Trainings. 3. Risk management, ADIQC provides consultancy from risk Assessment, Analysis, evaluation and management. 4. Documentation Consultancy, development of policies procedures guidelines & Key performance indicators ( KPIs), Management system & processes development, and other documentations Review and updating. 5. Complaint Management system development. 6. Development of Incidence Reporting System and Root Cause Analysis (RCA) 7. Development of Performance Improvement (PI) Projects. Failure mode and Effect Analysis (FMEA) & Lean & six sigma 8. Customer (Internal & external) satisfaction survey. 9. Consultancy services for the preparation of healthcare facilities as per the requirement of standard for Inspection and license from HAAD for Healthcare facilities. 10. Health Safety & Facility Management. 11. Preparing the HCF, Hospitals & Health care centers, and Clinics for JCI International standard, UK standard, Canadian & Australian Standard. 12. First Aid Training, Basic life support training, Heart Saver Training and Advance Cardiac life Support Training, Pediatric advance life support, Neonatal Resuscitation Program. 13. To conduct Clinical/Medical Coding Audits. 14. Medical Coding Training ICD 10 CM 15. Management of Health Information Management ( Medical Records) Services. Chart Completion 12 P a g e

14 ICD 9 CM/ICD 10 CPT (Current Procedural Terminology) Filing and Retrieval Release of Information Medical Transcription The ADIQC team is comprised of experienced, credentialed Clinical Coders (CCS/CCS-P/COC) auditors from the Health Information Management profession. The Auditing Team provides a vast array of auditing services, which include but are not limited to: Inpatient Audits: (Acute Care, Rehabs, Psychiatric, etc.) total quality, DRG validation Outpatient Audits: (ER, Clinic, Home Health, E&M etc) Special Projects: Compliance reviews Medical Necessity Charge Master Review Pharmacy Radiology Mortality & Morbidity reports based on ICD 9 CM/ICD 10 WHO classifications. MPI (Master Patient Index) Clean up Auditing services are provided on or off-site, or on-line, utilizing professional HIMS & Coding personnel with ADIQC. 13 P a g e

15 The ADIQC will provide customized reports tailored to your specific needs. Coding audit result presentation will be provided that reaches to members of your organization as per the request submitted. 1. Inspection of the school clinic 2. Arrangement of the school clinic Services provided in educational field (School, college, universities etc) 3. Development of Policies, Procedures, & Guidelines according to HAAD standards 4. Scope of Services 5. Trainings Nursing Medical Basic Life Support (BLS) Training through American Heart Association (AHA) Advanced Cardiac Life Support (ACLS), Pediatric Life support (PALS) and Neonatal Resuscitation Program (NRP) Training through (AHA) First Aid/Heart Saver Training certificate through AHA Fire & Safety Training Emergency Prepared/Disaster Training Customer Care/Communication Skills Training Infection Control Training Personal Hygiene Basic Quality Training Complaint Management Training Satisfaction Survey/Mystery Shopper 14 P a g e

16 Turn-key Project consultancy on Technical projects Market survey, project profile, Feasibility studies, project business plan, project execution-erection & commissioning and trial production Field of consultancies Chemical industries Food industries Ceramics Rubber industries Plastic industries Paper industries Oil & Gas Sectors Trading enterprises Educational organizations 15 P a g e

17 Flow Process for Consultancy Canvassing Customer Establishing Customer Complaint System Adequacy Audit/Mock Audit Forwarding the requirement form Developing Documentation Policies, procedures, SOPs Certification Audit Filled form Collection Inspection in the Unit Certificate Receiving Forwarding Quotation Quality Awareness, Specific Standard Training, Internal Auditing Customer s Satisfaction Quotation Acceptance & Payment Collection Plan Awareness Training Follow-up Initial Assessment Assessment Reporting 16 P a g e

18 Culture Awareness & Change Competition Improved Performance Management Change Management Consultancy & Trainings Outcome External image Reputation Improve Quality/ Safety/ Environment/ health Policies and Procedures processes and system development Customer Focus 17 P a g e

19 Our Healthcare Customers NMC Hospital (NMC), Abu Dhabi. Mafraq hospital, Mafraq Abu Dhabi Care well Medical Center, Abu Dhabi. Sheikh Khalifa Medical Center Hospital, Abu Dhabi Sheikh Khalifa Behavioral Pavilion Sciences, Abu Dhabi Al Ain Hospital, Al Ain Al Mazroui One day Surgery Center Mesk Al Madhina Medical Center, Abu Dhabi Middle East Specialized Medical Center Top Care Medical Center, ICAD Star Medical Center, Abu Dhabi Hala Medical Center, Ghayathi Express Gayathi Clinic Al Dhafra Modern Clinic Providence Medical Center, Abu Dhabi Arabic Canadian Medical Center, Abu Dhabi Taba Specialist Medical Center, Abu Dhabi Sarhad Medical Center, Abu Dhabi Canadian Care Medical Center, Al Ain Al Zahra Medical Center, Abu Dhabi Bessiso Dental Clinic, Abu Dhabi Al Wahda Medical Center, Abu Dhabi Al Ameen Medical Center, Abu Dhabi Al Reyada Medical Center, Abu Dhabi Al Maha Medical Center, Abu Dhabi Dr Chawky Dental Clinic, Abu Dhabi Zia Medical Center, Abu Dhabi Ajman Dental Center, Abu Dhabi Well Care Medical Center, Abu Dhabi Al Ahaliya Hospital, Abu Dhabi 18 P a g e

20 Amrita Medical centre, Abu Dhabi Manchester Dental, Abu Dhabi Gulf pearl dental Centre, Abu Dhabi Gulf International Cancer Hospital, Abu Dhabi Al Amal Medical Centre, Abu Dhabi Hamdan Medical Centre, Abu Dhabi Al-Raha Hospital, Abu Dhabi Bright Dental Centre, Abu Dhabi Miami Medical Centre, Abu Dhabi Ultra Care Medical Centre, Abu Dhabi Al Ghazali Medical Centre, Abu Dhabi Al Shahama Medical Centre, Abu Dhabi American Advance Dental Centre, Abu Dhabi Al Sham Dental Centre, Abu Dhabi Emirates International Hospital (EIH), Al Ain Cromwell Hospital Al Ain Specialized Medical Care Hospital, Al Ain Al Bahri Dental Clinic, Al Ain Al Andalus Dental Clinic, Al Ain Al Ain Advanced Center, Al Ain European Dental Medical Center, Al Ain City Dental & Medical Center, Al Ain Barazi Dental Center, Al Ain Al Rowdha Dental Center, Al Ain Hamdan Medical Center Al Ain Fine Care Medical Center Al Ain Health & Beauty Polyclinic Al Ain Junior Al Ain School Clinic, Al Ain Al Khateeb Medical Centre, Al Ain Police Health care clinic, Abu Dhabi & Al Ain Emergency and Public Safety Department, Abu Dhabi, Al Ain & Western 19 P a g e

21 region Al Noor Hospital, Al Ain. Life care Hospital Musaffah Life care Hospital Baniyas Life line Hospital Musaffah Health & Life Medical Center Mussafah Madar Medical Centre Al Ain INDUSTRIES Our Industrial customer Xtramix concrete solutions LLC, Abu Dhabi Prompt Steel Buildings & Contracting, Abu Dhabi Al Sadiyat Gen Contracting est. Abu Dhabi Al Rashid General Contracting EST. Abu Dhabi Al Jaber Coin Security Our School customer Abu Dhabi Indian School Abu Dhabi German School Abu Dhabi Iranian School Abu Dhabi British School Abu Dhabi Community International School Junior Al Ain School Clinic, Al Ain General Training General Training apply to Industries and Health sectors Customer Care Communication skills 20 P a g e

22 Fire & Safety Complaint Management system Customer Satisfaction Survey Key Performance Indicator Series of Quality Trainings Incident Reporting System Root Cause Analysis Policies/ Procedure/Guidelines Development Performance improvement projects based on (Six sigma) Quality Model plan, do, check, act ( PDCA) Internal Audits First Aid Training Basic Life Support. Heart Saver Documentation Development Specific Trainings for industries ISO-9001:2008 (Quality Management System) ISO 14001:2004 (Environment Management System) OHSAS 18001:2007(Occupational Health & Safety Management System) EHSMS (Environment Health & Safety Management System) ISO 22000/HACCP (Food Safety Management System) ISO17025 standard for Laboratory Accreditation ISO/TS standard for Automobile Industry SO/IEC (Information Security) ISO/IEC (Security Management System for Supply Chain) SA-8000 series for Social Accountability First Aid & Heart saver Training Risk & Safety management Documentation Development 21 P a g e

23 Complaint Management system Mystery Shoppers Specific Trainings for Health Care Facilities General and Specific Quality Trainings. Risk & Safety management Mystery Shoppers Documentation Development Complaint Management system Customer (Internal & external) satisfaction survey. First Aid Training, Basic Life Support training, Cardio-Pulmonary Resuscitation training (CPR), Heart Saver Training and Acute Cardiac life Support Training. Development of policies, procedure,guidelines Infection Control and waste management Medical Record and health Information Quality managements system Key performance Indicator / Quality Measures Disaster Management Performance Improvement Project Medical Record Review Awareness Training on joint Commission International Standards etc Facility Management Communication Skills Customer Services training Medical Coding Medical Record Management ICD 10 CM Coding and Physician Documentation 22 P a g e

24 For further details please contact us ABU DHABI INTERNATIONAL QULIATY CONSULTANCY: Tel Mob: / Office Address Behind Commercial Court Abu Dhabi, Al Bait Al Aseel Building, 5th Floor, Room 503 / 504 / 505 / 506 P. O. Box Abu Dhabi U. A. E 23 P a g e