Risk Manager and Quality Deputy Manager achieved Joint Commission International Accreditation and leaded ISO Recertification.
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1 Dr. Mohammed Magdy Hosni Ismail, CPHQ, LSSGB JCIA Risk Manager - Quality Deputy Manager As-Salam International Hospital "JCI Accredited" Maadi Cairo Egypt Certified Professional in HealthCare Quality (CPHQ) Hospital Management specialist experienced in JCI Accreditation Preparation Total Quality Management (TQM) specialist Lean Six Sigma Green Belt (LSSGB) Certified Internal Auditor - QMS ISO 9001:2008 OSHA Certified Member - General Industry Safety and Health Member of the National Association of HealthCare Quality (NAHQ) Member of the American Society for Healthcare Risk Management (ASHRM) Mobile (+2) Drmmhquality@Gmail.com Address 4 El-Nozha St., El-Safa Tower, Taqseem El-Mesaha, Maadi, Cairo, Egypt Postal Code Date of Birth October 1 st 1983 Nationality Egyptian Marital status Married Military Service Exempted RESUME SUMMARY Risk Manager and Quality Deputy Manager achieved Joint Commission International Accreditation and leaded ISO Recertification. One of (JCIA) Joint Commission International Accreditation team of As-Salam International Hospital (ASSIH) where joined it since Freelancer consultant in the fields of Healthcare Management, Quality and Accreditation. Co-Developer and Instructor of more than 30% of the curriculum of the only Practical Quality Training Program in the MENA region. Co-Author of "QMD- Build and Run Quality management system in your hospital Textbook. Conducted more than 100 training and educational sessions; either within a structured training programs or stand-alone lectures and Seminars - with a competitive edge of
2 Walking The Talk through transferring professional and practical experience and practice not only the theoretical aspects of the topics. Leaded and mentored many Lean Six Sigma quality improvement projects as well as other improvement methodologies, etc. Completed professional postgraduate studies in the School of Business of the American University of Cairo (AUC) in the fields of Management & Quality. Certified Professional in Healthcare Quality (CPHQ), Certified Lean Six Sigma Green Belt, OSHA Certified Member and Certified Internal Auditor of ISO 9001:2008. Member of the American Society for Healthcare Risk Management (ASHRM) as well as the National Association of Healthcare Quality (NAHQ). In addition to Risk Management, JCI Accreditation and ISO Certification; my professional experience also includes the other Management, Operational and Quality functions like patient safety, performance measurement, performance Improvement etc. Leaded the ISO 9001:2008 Recertification through a comprehensive preparation as Recertification Project Manager as well as representing the Management in the official recertification audits. Developed and leaded many organizational wide initiatives like Preventing Medication Errors, Dashboard reengineering etc. Received many honors and recently had been nominated as the star of ASSIH s th Quarter for outstanding performance and achievements. Currently I m setting for Certified Professional in Healthcare Risk Management (CPHRM) degree from (ASHRM) of the American Hospital Association (AHA) as well as Certified Lean Six Sigma Black Belt (CLSSBB) degree.
3 EDUCATION CPHQ "Certified Professional in HealthCare Quality" - Healthcare Quality Certification Commission - CPHQ Number: HealthCare and Hospital Management Professional Post Graduate Diploma - The American University in Cairo (AUC) Post Graduate Diploma in Total Quality Management for Healthcare Reform - The American University in Cairo (AUC) LSSGB "Lean Six Sigma Green Belt" - World Class Training Institute (WCTI) USA OSHA "General Industry Safety and Health" 30 hours - OSHA Number Certified Internal Auditor - QMS ISO 9001: Engineering & Quality Experts (EQE) - EGYPT Bachelor Degree of Pharmaceutical Sciences - Faculty of Pharmacy - Helwan University - Cumulative Grade: Very good - Graduation Date: June 2005 COURSES TAUGHT Hospital Management Diploma - Management Functions - Human Resource Strategies - Marketing Healthcare Centers & Hospitals - Finance & Accounting for Healthcare Centers and Hospitals. Total Quality Management Diploma - The Basic Six Sigma Breakthrough Improvement Process - Managing Information in Healthcare - Planning For Top Quality in Healthcare Services - Quality / Environmental System Standards in Healthcare - Improving Organizational Performance - People Management
4 CPHQ - Management and Leadership - Information Management - Performance Measurement & Improvement - Patient Safety Other Courses and Programs - Lean Six Sigma Improvement Methodology - Occupational Health & Safety - General Industry Safety and Health - Basics of QMS ISO 9001: Certified Internal Auditor of QMS ISO 9001: Healthcare Statistics - Microsoft Courses (Word - PowerPoint - Excel - Access) PROFESSIONAL EXPERIENCE Position: Risk Manager / Quality Deputy Manager - Quality Management Department - Employer: As-Salam International Hospital (JCIA) / From - To: 01/2011 present Position: Freelancer HealthCare Management, Quality & Accreditation Consultant and instructor - Employer: Self Employed / From - To: 01/2011 present Position: Quality Specialist Supervisor - Quality Management Department - Employer: As-Salam International Hospital (JCIA) / From - To: 06/ /2010 Position: Acting pharmacy Deputy Manager - Pharmacy department - Employer: As-Salam International Hospital (JCIA) / From - To: 03/ /2010 Position: Senior Quality and Training - Pharmacy department. - Employer: As-Salam International Hospital (JCIA) / From - To: 11/ /2010 Position: Pharmacy Manager - Employer: MUHAMMAD Pharmacy / From - To: 06/ /2009 Position: Inpatient Pharmacy Manager - Employer: The New El Qasr El Ainy Teaching Hospital / From - To: 10/ /2006
5 PROFESSIONAL AFFILIATIONS National Association for Healthcare Quality (NAHQ) / Membership Number: American Society for Healthcare Risk Management (ASHRM) / Membership Number: OUTSTANDING ACHIEVEMENTS (JCIA) Joint Commission International Accreditation of As-Salam International Hospital (ASSIH) - July 2010 Internal JCI Surveying - August 2011 Initiative Coordinator & Surveyor Establishment of the (Risk Management) strategic business unit in ASSIH Development of ASSIH Risk Management Model Development of ASSIH Risk Profile Development of the hospital Incident Reporting System Development of the hospital ISO 9001:2008 Internal auditing program Leaded the ISO Recertification through a comprehensive preparation as Recertification Project Manager as well as representing the Management in the official recertification audits Mentorship and Leadership for Lean Six Sigma Green Belt Projects Teams Dashboard Re-engineering Initiative February 2012 Project Manager Effective Project Re-engineering Departmental Operational Processes Project Manager Renovation Project - January 2012 Risk/Quality Initiative Coordinator Presenter & facilitator of the monthly BIG Quality Council Committee Member in the following Committees: Governance Board Committee / Senior Management Committee / Quality Council Committee / Mortality & Morbidity Committee / Ethics Committee / Six Sigma Committee / Pharmacy & Therapeutic Committee / Safety Committee / HR Committee / Nursing Leaders Committee. / Blood Utilization Committee / Medical Record Review Committee
6 PUBLICATIONS Co Author in: Build and Run Quality management system in your hospital Textbook April 2012 Co Author in: "ASSIH Practical Quality Training Program Lecture Notes April 2011 & June 2011 INTELLECTUAL CONTRIBUTIONS Co- Development of the only Practical Quality Training Program in the MENA region QMD- Build and Run Quality management system in your hospital of As-Salam International Hospital (ASSIH) Co- Development of QMD- Build and Run Quality management system in your hospital Textbook Development of the Organizational wide Risk Management Model Development of the Organizational wide Risk Management Profile Development of the Organizational wide Early Warning System Development of the innovative Managerial Performance Evaluation Matrix Co- Development of the innovative departmental Work Performance Index tool TRAINING ACTIVITIES Developer & Instructor Program: QMD- Build and Run Quality management system in your hospital ASSIH Description: The only Practical Quality Training Program in the MENA region Speaker in Conference: Choose your Career Faculty of pharmacy Helwan University Description: Yearly conference for guiding fresh graduates to choose their careers Training Record Conducted more than 100 Training sessions either within a structured training programs or stand-alone lectures & Seminars, The training topics include:
7 JCI Accreditation overview, JCI Accreditation Standards, JCI Survey Process Guide & Application, JCI international patients Safety Goals, JCI Medication Management & Use, JCI Quality Improvement and Patient Safety, JCI Facility Management & Safety, JCI Management of Information & Communication, ISO 9000 Family Standards, ISO 9001:2008 Standards, ISO 9001:2008 Internal Auditing, ISO 9001:2008 Checklist Development, ISO 9001:2008 Hospital Preparation, Quality Concepts (Orientation & Overview), Six Sigma Improvement Methodology (DMAIC), Organizational structure, Performance Improvement Methodologies, People Management, Team Management, Risk Management, Organizational Early Warning systems, Organizational Risk Management Profile, ISO (Risk Management), Risk Assessment, Risk Treatment Options & Techniques, Root Cause Analysis (FMEA), Patient Safety, Medication Errors, Quality planning, Failure Modes & Effects Analysis, Gap Analysis, Performance Measurement, Dashboard & Key Performance Indicators, Quality Tools, Hospital Committees, Marketing strategy, Marketing Researche as well as CPHQ Curriculum topics which includes: Management and Leadership, Information Management, Performance Measurement & Improvement, Patient Safety and many other topics. SELECTED COMMUNITY CONTRIBUTIONS RESALA Volunteer instructor in the fields of Management Quality & Human Development Strategic & Quality Consultant for (the Egyptian Pharmacists Coalition - Electoral program 2011) For Egyptian Pharmacists Syndicate (The winner party) Head of the Red Crescent family (Charity Activity) and Organizer of the Cultural Activities of the Student Union 2001 till 2004 LANGUAGE SKILLS Arabic: Mother tongue English: Fluent (AUC Certified: Advanced English Conversation)
8 TECHNOLOGY Excellent user of Business management programs as Visio & Mindjet Excellent user of statistical programs as Minitab Professional user of Microsoft Office applications (Word PowerPoint Excel - Access) Professional user of HMIS HONORS RECEIVED Star of As-Salam International Hospital s th Quarter Star of As-Salam International Hospital January 2010 Certificate for being the best cultured student according to questionnaire held by 2005 class Certificate for being the most Ideal student according to questionnaire held by 2002 class SELECTED CONFERENCES & TRAINING Advanced Microsoft Access program - YAT Supply, Demand and Market Types Seminar - Prof. Dr. Gehan Saleh Statistics Program Dr. Osama El-Halawany Patient Counseling Program - Georgia University/ Misr International University TPN educational program - ASSIH / Fresenius KAPI Advanced English Conversation Program - AUC Microsoft Office applications (Word PowerPoint Excel) - AUC Training of the Trainers (TOT) ASSIH First Aid Program - Red Crescent Association Think Different and Creative Thinking Program - ZEDNY Professional Selling Skills and Marketing Program SCOPE Principles of Leadership Seminar SCOPE Economics and Finance program - ZEDNY Human Development Program - ZEDNY
9 REFERENCES Will be furnished upon request Recent Recommendations from: Dr. Ossama Mossallam, Adjunct assistant professor, SPH, Boston University, Former UN agencies international technical advisor Instructor of Hospital and Healthcare Management Program, The American University in Cairo (AUC) Cell Phone: Dr. Azza El Nouman, Professor of Public Health, Cairo University, Instructor in the Quality Management Institute, AUC, Member in the Quality Assurance Unit at Cairo University Hospitals, Cell Phone: Dr. Enas Mogawer, Professor of Internal Medicine Cairo University Consultant of Endocrinology, Clinical Nutrition and Obesity Head of Clinical Nutrition Department, As-Salam International Hospital Cell Phone: Tel: , Fax: ,
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