ANNUAL REPORT 500 WEST 4TH STREET ODESSA, TEXAS MCHODESSA.COM

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1 500 WEST 4TH STREET ODESSA, TEXAS MCHODESSA.COM

2 MCH Family Health Clinic 2 Family Practice/Pediatrics 3 Family Health Dental Clinic TABLE OF CONTENTS MCHS Family of Services MESSAGE FROM THE CEO William Webster ECHD ADMINISTRATION MCHS Mission & Values MCHS FINANCIALS Review MCHS OVERVIEW By The Numbers Taxes, Admissions, and More MCHS VOLUNTEER SERVICES Auxiliary Turns 60 MCHS QUALITY INDICATORS Our Quality Foundation CARECHEX RATINGS 2014 Regional, State, and National Awards MCHS EMPLOYEES GIVE BACK United Way, Blood Drives, Spirit of Women Events, and More MCHS TIMELINE 64 Years Of Service to the Community MCHS FOUNDATION Children s Miracle Network ELEVATING HEALTHCARE IN OUR COMMUNITY MCHS MAP A Visual Listing of Our Strategy to Bring Health to the Community MCHS AFFILIATIONS Texas Tech University Health Sciences Center MCHS AFFILIATIONS Veterans Affairs Clinic CLINICS Center for Primary Care, JBS Parkway and West University FAMILY OF SERVICES Medical Center Hospital MCH Center for Women & Infants MCH Center for Health & Wellness Cardiac & Pulmonary Rehabilitation Diabetes Center Imaging and Mammography Laboratory MCH Laser & Wellness Center Mission Fitness Physical Therapy and Sports Medicine Physician Offices Urgent Care Ronald McDonald Care Mobile MCH Professional Care Physician Offices Clinics at Walmart East & West Urgent Care Clinics at Center for Health & Wellness and MCH Campus MCH Sleep Center Medical Center Health System Foundation Children s Miracle Network Permian Basin Healthcare Network Affiliations Texas Tech University Health Sciences Center West Texas Cancer Center William Webster, FACHE Medical Center Health System Chief Executive Officer FROM THE CEO With the oil boom in full force, Odessa/Midland continues to lead the nation in population growth and Medical Center Health System is expanding to provide affordable, high-quality healthcare for the growing population. Last year Medical Center Hospital cared for 53,807 patients in our Emergency Department and saw a significant increase in industrial and auto accidents. In we raised the bar in emergency care when MCH was designated by the American College of Surgeons as the Permian Basin s only Level II Trauma Center. This means we re ready to handle most any emergency. To meet the current and future healthcare needs of our fast-growing community, MCHS is increasing access to healthcare by constructing new primary care clinics strategically located throughout the greater Odessa area. In, we broke ground on two new primary care centers: the MCH Center for Primary Care- West University, located on the corner of West University and FM 1936 and the MCH Center for Primary Care JBS Parkway, located on JBS Parkway, south of Nimitz Junior High. These two clinics are scheduled to open in fall 2014 and will join the two existing Urgent Care clinics, two Clinics at Walmart, and the Family Health Clinic. This summer, the new Veterans Affairs Permian Basin Community Based Outpatient Clinic will open at the MCH Center for Health & Wellness campus at Highway 191 and Faudree Road. Serving over 8,000 military veterans in the Permian Basin, the center will include primary care and mental health along with a pharmacy, eye clinic, audiology center and physical therapy services. Clinic specialists will also provide assistance with nutrition, prosthesis and homebased primary care services. MCHS is also focused on improving the community s health and access to healthcare through our Community Health programs. Led by Community Health nurse navigators, the Community Health programs are focused on connecting the community with high-quality healthcare. The navigators provide advocacy, education and support to help individuals make informed decisions and gain self-management skills toward healthier lifestyles. The forecast shows even more growth in the Permian Basin over the next decade. You can count on Medical Center Health System to be prepared to meet the increased healthcare needs by providing the resources necessary to provide high quality care. TABLE OF CONTENTS / FAMILY OF SERVICES MCHODESSA.COM FROM THE CEO - WILLIAM WEBSTER

3 ECTOR COUNTY HOSPITAL DISTRICT MCHS FINANCIALS Fiscal Year Statement of Operations Income $ 269,105,906 Expenses $ 268,303,953 Difference $ 801,953 Investment Income ($299,612 or 0.1%) Judy Hayes District 1 Member since 1992 Mary Lou Anderson District 2 Member since 2010 Richard Herrera District 3 Member since 2007 David Dunn District 4 Member since 2006 Other Income ($15,994,652 or 5.9%) Tax Revenues ($47,409,764 or 17.6%) Patient Receipts ($205,401,878 or 76.3%) INCOME $269,105, David Nelson District 5 Member since 2011 Mary E. Thompson, RN District 6 Member since 1990 Virgil W. Trower District 7 Member since 1996 William Webster CEO, Medical Center Health System since 2000 Neil James MCH Inpatient Rehabilitation EXPENSES $268,303,953 MISSION Medical Center Health System is a community-based teaching organization dedicated to providing high quality healthcare and improving the health and wellness of all residents of the Permian Basin. I C A INTEGRITY CUSTOMER CENTERED ACCOUNTABILITY Salaries & Benefits ($141,865,952 or 52.9%) Supplies, Utilities, & Other ($65,212,609 or 24.3%) Purchased Services ($31,830,837 or 11.9%) Depreciation & Interest ($26,542,998 or 9.9%) Med Specialist Fees ($2,851,557 or 1.1%) VISION VALUES To be the premier source for health and wellness. I CARE R E RESPECT EXCELLENCE ECTOR COUNTY HOSPITAL DISTRICT MCHODESSA.COM MCHS FINANCIALS

4 MCHS BY THE NUMBERS Sales Tax History 5 Year Historical Trending $19,141, $21,047, $28,498, $20m $25m $30m $35m $40m $.02 $.03 $.04 $.05 $.06 Dollars Received $39,967, Ad Valorem Tax Rates 5 Year Historical Trending $40,907, Rate Per $100 Valuation MCHS VOLUNTEER SERVICES MCHS Volunteers positively impact the MCHS patient experience everyday. Volunteers provided the following services in : Transported 689 patients Answered 4,160 telephone calls Assisted & walked 4,175 guests and visitors to their destination Folded and collated 27,600 of pieces of mail or program folders Provided 256 families lodging services at MCHS Friendship Home from 224 Texas towns, 35 states and 4 other countries 6 depended 7 Admissions 5 Year Historical Trending When my life on it. 13,091 48, ,651 48, Emergency Room Visits 5 Year Historical Trending 13,712 49, ,225 51, ,111 53,807 Odel Crawford MCH Cardiac Patient 12,500 13,000 13,500 14,000 14,500 48,000 50,000 52,000 54,000 56,000 Popped and served 3,972 bags of fresh, hot popcorn Volunteer Opportunities Include: Auxiliary Caring Paws College Friendship Home Community & Employees Medical Center Hospital Auxiliary Turns Sixty MCHS Auxiliary members Roz Shinn and Loretta Leslie donate Pillow Pets for pediatric patients to the Radiology department. In the Medical Center Hospital Auxiliary celebrated 60 years of service, compassion and commitment. It began as The Women s Auxiliary of MCH and was founded on February 12, 1953 by Mrs. Guy B. (Sue) Neas and Mr. Earl Benson, Administrator, with 83 charter members. This important group of volunteers has enriched MCH and the community with an ever present kindness and a willingness to serve. In addition to the volunteering, the Auxiliary has provided many essential contributions to MCH. MCHS BY THE NUMBERS MCHODESSA.COM MCHS VOLUNTEER SERVICES

5 8 9 At Medical Center Health System, quality is more than a guiding principle; it is the foundation upon which our entire healthcare network is built. This is why we are proud to share the many quality accreditations, certifications and achievements awarded to our network by the nation s leading accreditation programs. Hospital Accreditation The Joint Commission Seal of Approval for accreditation by demonstrating compliance with The Joint Commission s national standards for healthcare quality and safety in hospitals. The Joint Commission Seal of Approval : Stroke Program Primary Stroke Center Diabetes Program Advanced Certification in Inpatient Diabetes Bariatric Program Certified Bariatric Surgery Center Cardiac and Pulmonary Rehabilitation Certification by American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR) for commitment to improving the quality of life by enhancing standards of care Level II Trauma Center - American College of Surgeons Verified, Designated by the State of Texas American College of Radiology: Breast Imaging Center of Excellence American College of Radiology Accreditation in: CT (Computed Tomography) Mammography MRI (Magnetic Resonance Imaging) Nuclear Medicine Ultrasound Get With The Guidelines 2012 Stroke Gold Plus Performance Achievement Award with Target: Stroke Honor Roll by the American Heart Association and American Stroke Association American Society of Metabolic and Bariatric Surgery Bariatric Surgery Center of Excellence Designation Society of Chest Pain Centers Chest Pain Center Accreditation with PCI Recognized for meeting National Standards for Diabetes Self Management Education by the American Diabetes Association Cancer Program Designated Community Hospital Program by the American College of Surgeons American College of Surgeons Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program MCH Sleep Center Accredited by the American Academy of Sleep Medicine Comparion CareChex 2014 Awards Medical Center Health System received the following Comparion CareChex Medical Excellence and Patient Awards Quality Awards for 2014 based on the National Quality Ratings Database. Medical Excellence & Patient Safety Awards were received for the following: Medical Excellence Top 100 in the Nation: Orthopedic Care Trauma Care Top 10% in the Nation: Cancer Care Hip Fracture Repair Neurological Care Orthopedic Care Trauma Care Top 10% in the State: Cancer Care Hip Fracture Repair Neurological Care Orthopedic Care Trauma Care #1 in the Region/Market: Overall Hospital Care Overall Medical Care Overall Surgical Care Cancer Care Major Cardiac Surgery Gallbladder removal Gastrointestinal Care Gastrointestinal Hemorrhage Hip Fracture Repair Joint Replacement Neurological Care Orthopedic Care Major Orthopedic Surgery Pneumonia Care Spinal fusion Spinal Surgery Trauma Care Vascular Surgery Women s Health Trauma Care QUALITY INDICATORS MCHODESSA.COM CARECHEX RATINGS Patient Safety Top 10% in the Nation Heart Failure Treatment Hip Fracture Repair Neurological Care Orthopedic Care Pneumonia Care Spinal Surgery Trauma Care Top 10% in the State Heart Failure Treatment Hip Fracture Repair Neurological Care Orthopedic Care Pneumonia Care Stroke Care Trauma Care

6 MCHS EMPLOYEES GIVE BACK United Way Total donations made by MCHS Staff Food Drive Total food donations made by MCHS staff Blood Drive Total blood unit donations made by MCHS Staff between three blood drives in 10 CPS Kids Christmas Gifts Total number of children who were able to have a Merry Christmas thanks to 20 departments and three individuals Spirit Of Women Events (Day Of Dance & Girls Night Out) Total number of guests that attended both events Health Fairs Total number of people impacted at health fairs, as well as talks, tours, and presentations MCHS EMPLOYEES GIVE BACK MCHODESSA.COM $220,879 4,230 lbs 132 Units 36 Kids 920 Attendees 11 7,600 People MCHS EMPLOYEES GIVE BACK

7 Addition of 75 more beds to become 160 licensed beds story West Tower opened increasing bed capacity to 353 Women s Hospital Auxiliary formed by Sue Neas with 127 Charter Members Ector County Hospital opens with 85 beds Selected as teaching hospital for TexasTech University Health Sciences Center New 7-story Central Tower added increasing bed size to 376 First open heart surgery performed MCHS TIMELINE Creation of Ector County Hospital District Affiliation with Children s Miracle Network Telethon Completion of $20.3 million Phase I Expansion Project including construction of the East Wing, expanded Coronary Care Unit (CCU), Telemetry Unit and two additional floors added to the Central Tower Opening of MCH Family Health Clinic MCHODESSA.COM Opening of the West Texas Cancer Center at MCH Opening of the Dr. Wheatley Stewart Medical Pavilion Introduction of Bariatric Surgery Creation of MCH ProCare - MCH Diabetes Center opens - Opening of Ann Roden Deaderick Cardiac & Pulmonary Rehabilitation Center Opening of Laser & Wellness Center - MCH receives Level II Trauma Designation - Opening of t he Louise and Clay Wood Simulation Center Opening of t he Center f or Women & Infants - Opening of Urgent Care at MCH Campus - Opening of MCH Sleep Center - Creation of the Medical Center Health System Foundation - da Vinci Surgical System added to Surgical Services - Opening of t he Clinics at Walmart East & West locations - Opening of t he Center for Health & Wellness - Creation of M edical Center H ealth System MCHS TIMELINE

8 MCHS FOUNDATION The Medical Center Health System Foundation plays an important role in transforming annual gifts from our community into programs that provide support and assistance to our patients and their families. The MCHS Foundation fundraising efforts help our community and our system by securing capitol for purchasing new equipment, implementing programs, and providing outreach to patients and their families. Total Money Donated The Foundation has raised $982,073 in the Fiscal year of. The Foundation together with Children s Miracle Network has contributed to programs and departments such as: MCHS Foundation Mission Through philanthropy and volunteerism, the Medical Center Health System Foundation supports the mission of Medical Center Health System toward providing quality healthcare, education, and outreach to all residents of the Permian Basin. The Louise and Clay Wood Simulation Center The Louise and Clay Wood Simulation Center held its grand opening on November 4,. Chevron gave the Foundation a $250,000 check towards the naming and equipment for the Operating Room (OR) Suite. This project is in collaboration with Texas Tech University. Stroke Support Patient Navigation Palliative Care The Louise and Clay Wood Simulation Center Friends of Nursing Cancer Care Nurse Training Physical Therapist Training Speech Pathologist Training Neonatal Intensive Care Unit Board of Directors David Boutin, President Reneé Earls, Vice President Daniel J. O Hearn, M.D., Secretary and Treasurer Wayne Boring, CMN Council Chair Mike George, Member-at-Large Delma Abalos Pat Canty Robert Chappell, M.D. Frank Deaderick Dan Hollman Abdul Kadir, M.D. Betsy Triplett-Hurt Bridgette Meyers, Executive Director CHILDREN S MIRACLE NETWORK Children s Miracle Network impacts the lives of more children than any other children s charity in the world. CMN Hospitals provide life-saving research and state of the art care for ill children 24 hours a day, 365 days a year. To date, Children s Miracle network at MCH has raised more than $7 million which is donated a dollar or two at a time. All of the donations received locally stay in the area to purchase medical equipment, educate staff and promote awareness of programs that benefit children in a 19 county region. Virginia Tamplen, CMN Director, with CMN Miracle Family CMN Council Members Wayne Boring, CMN Council President Dana Schuff, Vice President Linda Terrell, Community Representative Kathy McIntyre, Community Representative Robert Bennett, M.D. Jay Hendricks Alfred Karickhoff, M.D. Virginia Tamplen, Director MCHS FOUNDATION MCHODESSA.COM CHILDREN S MIRACLE NETWORK

9 Elevating Healthcare in our Community Medical Center Health System is proud to announce three new programs that we implemented in : Community Health, A Tu Salud and Palliative Care. Through these programs we are better able to connect our community with healthcare. These have been created to meet the needs identified in the Ector County Community Health Needs Assessment that MCHS completed in August. The assessment identified a need for a more connected community-based model of care. There is also a need to focus on prevention and education in key areas such as diabetes, COPD, and asthma. Community Health Navigators The MCHS Community Health programs started in to improve our community s health and provide access to healthcare. Led by Community Health nurse navigators, the programs provide advocacy, education, and support to help individuals make informed decisions and gain self-management skills in the community setting. We know that many members of the community are most comfortable at home, so the navigators strive to promote health and wellness in the community to avoid unnecessary hospitalizations. A major aspect of Community Health is the Faith & Health Network. This is a partnership between Odessa congregations, the hospital and our community. The Faith & Health Network works with congregations to educate and provide a supportive network to help navigate the health system. 16 I m They were 17 Playing My Best A Tu Salud Game Ever. Mike Emmerson MCH Cardiac Patient Palliative Care Nancy Rangel Cancer Survivor my saving grace. A Tu Salud - To Your Health is a unique program for the Hispanic community offering Spanish and bilingual presentations. Participants are encouraged to come learn from healthcare professionals in a fun, interactive, and educational setting. Topics include heart health, diabetes, and cancer awareness. A Tu Salud hosts monthly educational programs for the Hispanic Community on the third Tuesday of each month, 5:30 p.m. at Salinas Community Center, 600 West Clements in Odessa. In, Medical Center Health System implemented the Palliative Care program which is designed to improve quality of life for both the seriously ill and their family. Our Palliative Care program focuses on relieving pain, suffering and symptoms. However, unlike hospice care, palliative medicine does not require patients to give up curative or life prolonging treatments. Nationwide, 90 million Americans who suffer from conditions such as cancer, heart disease, Parkinson s disease, AIDS, and Alzheimer s disease can benefit from a palliative medicine program. Yet, only about one million patients and their families are served by these programs each year. That s why we have a dedicated Palliative Care program at Medical Center, to make sure patients have this option nearby when they need it. A TU SALUD MCHODESSA.COM COMMUNITY HEALTH / PALLIATIVE CARE

10 Center for Health & Wellness Mission Fitness Odessa 18 Whenever you need us, wherever you are, Medical Center Health System MCH Clinic at Walmart Center for Primary Care JBS Parkway Opening Fall 2014 has your family covered. We re your one source for health. Center for Primary Care West University Opening Fall MCH Clinic at Walmart MCH Family Health Clinic Medical Center Hospital openstreetmap.org contributors MCHS - MAP MCHODESSA.COM MCHS - MAP

11 Serving Those Who Protect Our Freedom This summer, the new Veterans Affairs Permian Basin Community Based Outpatient Clinic, will open at the MCH Center for Health & Wellness campus. Medical Center Health System has partnered with Texas Tech University Health Sciences Center (TTUHSC) since 1974 to implement a number of residency programs including Family Practice, Obstetrics & Gynecology and Internal Medicine along with fellowship programs including Geriatric Medicine and Hospitalist. MCHS has also worked with TTUHSC Third and Fourth Year Medical Students since the program was implemented in The new regional health center, developed in collaboration with the Veterans Affairs Administration, will be solely dedicated to meeting the medical needs of more than 8,000 military veterans who call the Permian Basin home. The new center will feature four Program of Assertive Community Treatment (PACT) Teams to help manage patient care. PACT uses a comprehensive community-based team approach to providing care and treatment. Each team will be led by Thanks to a generous contribution from a grateful patient, MCHS renovated space on the second floor of Medical Center Hospital to create The Bunkhouse, a place for TTUHSC students and residents to socialize, take a break from schedules, complete paperwork and study. MCHS also renovated space on Medical Center Hospital s seventh floor in for the new Louise and Clay Wood Simulation Center. TTUHSC residents and nursing students as well as MCHS employees are using this Simulation Center. In January 2014, MCHS opened the Dedicated Teaching Unit on the seventh floor of Medical Center Hospital. AFFILIATIONS Louise and Clay Wood with Texas Tech University Health Sciences Center Students a physician and will include a nurse, pharmacist, social worker and health technician. The outpatient center will feature a full-service eye clinic, an audiology center and physical therapy, as well as nutrition, prosthetics and home-based primary care services. The clinic will also provide tele-health services, which uses video conferencing to provide physician and specialist consultations to veterans living in outlying areas. There are many heroes living in the Permian Basin, and soon our community will have a way to thank them for protecting our freedoms we enjoy here at home. VETERANS AFFAIRS CLINIC 21 OPENING JUNE 2014 The Bunkhouse MCHODESSA.COM AFFILIATIONS

12 Providing Healthcare to a Growing Community Odessa is currently one of the fastest growing cities in the country. With the Permian Basin seeing rapid population growth, the need for accessible healthcare is also growing. To meet the current and future healthcare needs of our fast-growing community, Medical Center Health System has developed a plan to increase access to healthcare by constructing two primary care clinics strategically located throughout our community. Our current clinics include the two Clinics at Walmart located in East and West Odessa, two Urgent Care Clinics located at the Center for Health & Wellness on Faudree and Highway and adjacent to the MCH campus and the Family Health Clinic at Clements. Now, we are proud to announce that we have two new primary care centers currently under development: the MCH Center for Primary Care West University and the MCH Center for Primary Care JBS Parkway. The Center for Primary Care West University, which is scheduled to open in Summer 2014, will be a multipurpose facility located at the corner of FM 1936 and West University. The clinic will include a Family Health Clinic similar to the clinic located on Clements and will provide a primary medical home for a broad range of patients. The location of the clinic is important, as 30 percent of Ector County Independent School District s elementary school-aged children live west of Loop 338, where there are currently no medical services. The clinic will include physicians and mid-level providers specializing in Pediatrics, Family Practice, Internal Medicine, OB/GYN, Endocrinology and Optometry. MCHS will also open Urgent Care West at this location to care for minor injuries and illnesses seven days a week. The clinic will accept most insurances, Medicare and Medicaid and will provide a sliding scale for uninsured patients. MCHS is also planning to open the Center for Primary Care JBS Parkway in the Fall of This clinic will include the MCH ProCare Healthy Kids Clinic, a Family Practice suite and Urgent Care JBS. The MCH ProCare Healthy Kids Clinic will be a core component of the Healthy Kids Program that MCHS is developing to address and improve the health of children in our community. The Healthy Kids Clinic will be comprised of two to three pediatricians along with mid-level provider support. Urgent Care JBS will be our fourth Urgent Care location in Ector County and will be open to provide care for minor injuries and illnesses seven days a week. With five existing clinics and two new primary care clinics on the horizon, we re not only improving access to care with convenient locations, we re working to improve the health of Ector County families. MCH CENTER FOR PRIMARY CARE MCH CENTER FOR PRIMARY CARE WEST UNIVERSITY OPENING AUGUST 2014 JBS PARKWAY OPENING SEPTEMBER 2014 MCH CENTER FOR PRIMARY CARE MCHODESSA.COM MCH CENTER FOR PRIMARY CARE

13 P.O. Box 7239 Odessa, TX WEST 4TH STREET ODESSA, TEXAS MCHODESSA.COM