Photo by: Mr. Ivan Koh

Transcription

1 Photo by: Mr. Ivan Koh

2 CONTENTS Vision and Mission 3 Notice of 20th Annual General Meeting 4 Message from the President 5 Management Committee Composition 7 Organizational Chart 8 Operations Review Residential Care 9 Dementia Residences 11 Dementia Day Care Centre 13 Day Rehabilitation Centre 14 Home Medical Department 15 Home Nursing Department 16 Home Help Department 17 Rehabilitative Therapy Department 20 Human Resource Department 25 Our Partners Community and Volunteers 29 Donors 32 Calendar of Events and Activities 38 Charts and Statistics 43 Our Holistic Approach 51 Our Staff 53 Financial Report 54 1

3 Photo by: Mr. Ivan Koh You must be a Lotus, unfolding its petals when the Sun rises in the sky, unaffected by the slush where it is born or even the water which sustains it! - Sri Sathya Sai Baba, SWAMI Home Founder 2

4 Sunshine Welfare Action Mission (SWAMI Home) is a voluntary welfare organization for more than two decades, which provides integrated eldercare services to the needy and sick elderly. Our mission is to provide holistic quality care with love and dedication for the elderly and needy driven by teamwork and professionalism. Our vision is a world-class organization for eldercare and the needy. Contact us at: No. 5 Sembawang Walk Singapore Love is the foundation of life. 3

5 20 th ANNUAL GENERAL MEETING OF SUNSHINE WELFARE ACTION MISSION TO BE HELD ON 27 TH SEPTEMBER 2009 AT 10.00AM AT NO. 5 SEMBAWANG WALK, SINGAPORE Notice is hereby given by the Management Committee that the Twentieth Annual General Meeting of Sunshine Welfare Action Mission will be held on Sunday 27 th September 2009 at 10.00am at No. 5 Sembawang Walk, Singapore AGENDA 1. To confirm the Minutes of the Nineteenth Annual General Meeting held on 14 th September To consider matters arising from the Nineteenth Annual General Meeting held on 14 th September To receive and, if approved, pass the Annual Report of the Society for the financial year ended 31 st March To receive and, if approved, pass the Balance Sheet and Statement of Accounts of the Society for the financial year ended 31 st March To transact any other business in accordance with the Society s Constitution. Dated this 7 th September 2009 By order of the Management Committee Sunshine Welfare Action Mission G. Balasubramaniam (Mr.) Honorary Secretary 4

6 A Message from the President The financial year ended 31st March 2009 was a very challenging year having to cope with falling donations, increasing operating costs and driving through one of the most severe economic and financial downturn. The Home s income from donations declined 53% from $543,348 to S$254,762. The overall operating cost increased by about $123,000 due mainly to increase in food and utilities costs. If the implementation of cost control measures were not introduced across the board at the start of the year, operating costs and expenses would have ballooned significantly. Cost We must have an attitude of humility and appreciation for the opportunity to do any service activity. The opportunity itself is a gift given to us. management and measures will be introduced from time to time and become a regular and permanent feature to reduce wastage and indiscriminate usage of its resources. In the coming year, Swami Home will be introducing the in-house ITE Training Programme to train the trainer for nurses, nursing aides and nursing assistants. Under this programme, the Home will conduct its own assessments and tests and issued successful applicants certificates. This is to establish the commitment of the Management towards continuously looking for progress and development of skill and knowledge to improve the quality of care services for the elderly clients. For personal and spiritual development of members, volunteers and even staff engaging in the service activity, attitude plays a very important part. It is not enough to simply do good works but of equal importance is our attitude during service activity. We have to change our attitude. We must have an attitude of humility and appreciation for the opportunity to do any service activity. The opportunity itself is a gift given to us. The service activity which we undertake should not strengthen our ego but to reduce it. We should not dwell on the good we are doing. Whatever the work we do, we should do it as an offering. To quote, when you offer a meal to a hungry child or a blanket to a shivering brother on the pavement, you are placing a gift of God into the hand of another gift of God. God serves. He allows you to claim that you have served. 5

7 On behalf of the Management Committee, I would like to extend my heartfelt appreciation and thanks to our donors and volunteers for their generous donations, contributions and support throughout the years. I would like to extend my heartfelt appreciation to all our staff for their commitment and contributions. My warmest and heartfelt thanks also go out to my fellow Committee members and sub-committees members for their dedication, insights and wisdom. I sincerely hope that all of us in this organization should continuously work together as a team. With unity and cooperation, which are very vital to success, we can overcome all difficulties under any situations. This is a sure way in making our Founder Sri Sathya Sai Baba and organisation proud. Mr. Yap Boon Phye President 6

8 MANAGEMENT COMMITTEE President: Honorary Secretary: Honorary Treasurer: Mr. Yap Boon Phye Mr. G. Balasubramaniam Mr. Low Chang Yee Committee Members: Mr. Ramon Quek Dr. Irene Khoo Ms. Wendy Boon* Mr. Tan Ngian Kwang* Mr. A. M. Chandra* Mr. Keng Lim *These officers were co-opted on 14 September 20 (Source: MC Minutes dated 18 October 20.) 7

9 ORGANIZATIONAL CHART MANAGEMENT COMMITTEE EXECUTIVE DIRECTOR SUPPORT COMMUNITY - BASED RESIDENTIAL REHABILITATIVE THERAPY DAY REHABILITATION CENTER GERIATRIC WARD FACILITIES MANAGEMENT DEMENTIA DAY CARE CENTER DEMENTIA WARD FOOD & BEVERAGE ADMINISTRATIVE HOME HELP FINANCE HOME NURSING HUMAN RESOURCE HOME MEDICAL PUBLIC RELATIONS 8

10 OPERATIONS REVIEW SWAMI Home provides 7 integrated services catering to more than 600 elderly in a month. The next few pages will take you on the accomplishments of our departments in aiming to achieve our mission of providing holistic care to the sick and needy elderly. Residential Care SWAMI Home s Residential Care Services comprise of 190-bedded Geriatric and 50-bedded Dementia Ward. Our residents consist of mainly the elderly requiring long term nursing care as well as people with physical and mental disabilities. Our team includes a pool of dedicated nursing staff as well as a social worker whereby both the nursing and medical needs, as well as psychosocial needs of the residents are looked into. It is our priority to ensure that all our residents needs are adequately met and that they are comfortable during their stay in SWAMI. The team works hand in hand to provide comprehensive and holistic care for our residents. To further augment the level of care for our residents, we have adopted an integrated framework approach which is supported by a team of resident medical officer, geriatrician, psycho-geriatrician, rehab physician, pharmacist, podiatrist, speech therapist, and dietician. The residents benefit substantially from these additional professional cares without having to pay an extra fee. In addition to nursing and medical care, we also place emphasis on the psychosocial needs of the residents whereby we involve them in a variety of activities. We aim to create a socio-friendly living environment for the residents; this is made possible with the joint efforts from our team of occupational therapists, together with the support of nursing staff as well as our social worker. 9

11 On a monthly basis, birthday celebrations for residents and staff are organized. It is a fun-filled session where there are competitive games with attractive prizes to be won. On some occasions, there will also be some performances put up by our volunteers. Since the opening of SWAMI Mama Store Sunshine Shop in 2007, it has been very well received by the residents as they get a chance to make purchases of small items like tidbits, cakes etc. It has now become part of their routine where they look forward to its opening every fortnight eagerly. Cooking therapy, assisted by a volunteer, is one of the activities the residents enjoy also once a week. They helped to get the ingredients ready and then get to eat the food after cooking. Social outings coordinated by the physiotherapists and the nursing staff, about three times a month; help connect the residents with the outside world. Reminiscence therapy is another useful intervention with residents living with dementia. There is a room specially decorated with items and pictures of the olden days, which aim to create a nostalgic environment for the residents. Every week the residents gather in this room to share their past experiences with the nursing staff. In addition, we adopt a different outlook with sofa sets, sewing machine and personal cupboards for the residents in our Dementia Ward. These aim to create a cozy, home-like living environment for the residents. Continued training and upgrading of our staff is an area that we focus on. Clinical learning sessions are conducted monthly by our visiting geriatrician for staff to acquire new knowledge and to develop their nursing skills. In order to improve communication skills for our foreign staff, weekly Hokkien and English lessons are being conducted internally by our local staff. 10

12 In addition, SWAMI has been taking in nursing students for clinical attachments from Ngee Ann Polytechnic and Tsao Foundation This has offered our senior nurses the opportunities to educate and share experiences with the students on geriatric and dementia care. This in turn will benefit and enhance the students understanding in the area of healthcare. In our continuing bid in establishing SWAMI Home as a conducive and interactive living environment for the residents as well as our staff, the Residential Care Department is on a mission to create more social activities, continued effort to motivate our staff and to come up with new care management directives for our residents and staff. Dementia Residences The Dementia Ward started operation in April 2006 with a capacity for 50 bedded. With the increasing demand for dementia care on the rise since inception, the ward has always been running at full capacity. Specialised medical services are provided to the dementia residents. They are:- 1. The in-house medical doctor provides medical services 3 times a week, (Monday, Wednesday and Friday). 2. The visiting geriatrician comes on every Tuesday, Thursday and Saturday. 3. The senior psycho-geriatrician from Tan Tock Seng Hospital visits the residents twice a month (on Wednesday). 4. In addition to the above medical professional services, the Home also engaged the services of rehabilitation doctor, a dietician, pharmacist, podiatrist and speech therapist on a regular basis. 11

13 The following schedules have been incorporated in the daily activities of the dementia residents to serve their needs: 1. Mondays to Saturdays: - Morning physio activities for respective residents are being carried out by the PT/OT Department. 2. Tuesdays and Thursdays: - Calisthenic exercises are initiated by OT staff, and are followed later by cooking therapy and retraining for activities for daily living. 3. Friday mornings:- some residents assist in the sale of cookies and delicacies which are prepared by residents assisted by staff. 4. Friday afternoons: - other activities are gardening, film showings and reminiscing therapy. 5. Tit bits from our Mama store are offer for sale twice a month on Friday afternoon. 6. There is monthly outing of residents with staff to various places of interest like food centre, beach located in the vicinity of Sembawang. The outing is put on hold due to the influenza H1N1 outbreak. 7. There is dog therapy every 3 rd Friday of the month. 8. Other activities include outing with volunteers, interacting with volunteers and karaoke sessions every Saturdays and Sundays. 9. There are activities like beautifying female residents with colourful dresses, cosmetics, nail polishing and hairdo in lighting up the ward with cheerfulness, and joy. As caring for the dementia required highly specialized skill and knowledge, the Home sends and upgrades the staff for continuous training and to attend courses, seminars and workshop both locally and overseas in order to provide the best possible care because no two residents are alike. Group sharing session amongst our staff on health care topics is held twice a month. During such session the staff share their views and experiences to learn from one another so as to give better care and attention to the residents. Finally, we hope in time to come the Home we can provide the best possible care and quality services for all our dementia residents. 12

14 Dementia Day Care The main aim of our Dementia Daycare Centre (DDC) is to provide appropriate care to the people with dementia. DDC provides social and therapeutic activities to enhance its clients quality of life. It also provides respite to family members and caregivers. Clients who joined DDC are being assessed and then put on a programme of activities according to their mental and physical abilities. Activities include reality orientation, reminiscence therapy, games, art & craft and karaoke. Daily exercises such as chair yoga and step exercise are conducted to maintain and improve functional mobility. Besides indoor activities, there are outdoor facilities like the koi pond, herbs & spices garden and also the vegetables & fruit gardens for them to explore. The number of referral had increased by 7 to 52 as compared to the last financial year (FY) which was 45. However, only 26 of the 52 (50%) accepted the programme. Of the remaining 50% who did not join the programme, were due to various reasons such as applicants refusal or family members were undecisive. This FY saw a high increase in the number of closed cases, 5 deaths and 29 discharges. The discharges were due to admission to nursing homes, home-care by maids/family members, relocation and clients' refusal to attend. Our target for the client outcome management is out of 20 new clients admitted to the DDC programme, 10 (50%) will achieve at least two goals set up in their Individual Care Plan (ICP) within 4 months. The goals set up in ICP are clients improve in memory recall, perform better functionally in ADL, become physically stronger, interacts better and have better self-control in their behaviour. Of the 26 clients accepted to the programme, 11 (42.3%) achieved 2 goals in 4 months. We were not able to achieve the target for the client outcome due to the condition of the new cases where they were discharged within 3 months of admission. These clients either admitted to hospital for unmanageable behaviour or to nursing home for higher level of care. Customer Satisfaction Questionnaires on information and support in care giving were given to 15 caregivers/family members. 94.5% indicated satisfaction with the service received with regards to information and support. 13

15 Day Rehabilitation Centre The Day Rehabilitation Centre aims to provide quality rehabilitative therapy for clients suffering from stroke, Parkinson s disease and those who require rehabilitation for regaining their functional ability. The centre also incorporates social and recreational activities such as outings, karaoke sessions and art therapy for clients to enhance their social well being and also to encourage them to interact with one another in the centre. For this financial year, the number of referrals has increased slightly as compared to last financial year. The main source of referrals comes from Agency of Integrated Care (AIC) which is currently the mandatory route of referral from hospitals. The centre sees more younger stroke clients now as compared to last financial year and with this trend, we also have more discharges as most of these younger clients take shorter time to regain their functional ability and is able to function in the community. Sentosa Outing 14

16 Home Medical Services In FY 20/2009 SWAMI Home Medical continues to provide our services to those clients who are homebound. As at 31st March 2009 we have 46 home medical clients as compared to year ended 31 st March 20 which we served only 40 clients. In FY 20/2009 we have 30 new admissions and 15 deceased and 13 discharged. Most of the discharged clients are being admitted to nursing home as their medical conditions worsen and required close monitoring. During the Home Medical visits by our doctor he had reviewed clients general conditions and their medications and prescribed the medications that the client needs. In total the Home Medical team had made 319 visits to all our clients during the year. SWAMI Home Medical & Home Nursing team will continue to provide total quality care with sincere tender love and dedication. On behalf of Home Nursing and Home Medical clients we would like to express our gratitude to SWAMI organization and donor for the their generosity, as some of our clients without SWAMI assistance will not be able to afford the service even though after mean testing they come under 75% subsides. 15

17 Home Nursing Services For the financial year ended 31st March 2009 we had served more than 50 Home Nursing clients. During the FY 20/2009 we had 46 new admissions, 23 clients passed away and 18 were discharged. Majority of the discharged clients was admitted to nursing home as their conditions worsen and required continued nursing care. In total our teams had made 2,625 visits to our clients The team continues to provide services to the frail, semi and non-ambulant clients so as to enable than to live within their home and with their love ones as long as possible. The Home s services comprise of: 1) Wound Management 2) Change of nasogastric tube & Urine catheter 3) Blood pressure and glucose monitoring 4) Care giver teaching 5) Injection 6) Supervision of medication 16

18 Home Help Services To age successfully, it is vital that the older person is able to access and utilise formal and informal support. For the past few years, Swami Home s Home Help Service has been providing domestic assistance, medical escort and personal grooming to homebound needy elderly individuals, SWAMI Home Help Services Department has managed to reach out to those in much need and provide them with services of high standard. Moreover, the Ministry of Community Development, Youths, and Sports (MCYS) and the National Council of Social Services Services No. of users Meals-On-Wheels 117 Medical Escort 116 House Keeping 23 Personal Grooming 7 (NCSS) went further to enhance the services we provide by ensuring that home help assistance is also handed out to those who do not meet the current admission criteria. At present, the SWAMI Home Help Services Department has ten home-helpers, who provide services to patients on a daily basis, including Sundays and public holidays. As of 31st March 2009, the Home has served 170 needy homebound patients, which has provided great respite to more than 80% caregivers, who are mainly in the low-income earning category and thus, are unable to employ domestic helpers to attend to the needs of the patient. Furthermore, majority of our home help users are elderly persons; more than 85%, most of whom are multiple service users. Also, most home-help users receive meals-onwheels and medical escort assistance; whereas only 4% receive personal grooming assistance and 16% obtain housekeeping assistance. In most cases, these services are provided at a minimum charge; however, we do have some users who get services at no charge at all. With this assistance, homebound patients basic needs of daily living are met, enabling them to continue living in the community without having to resort to institutional care. Service utilisation statistics over the years has shown that there has been a consistent need for meals-on-wheels and medical escort assistance. With increasing community outreach efforts instilling service awareness together with a growing need for these services, it is anticipated that user numbers will increase significantly, which will put a strain on the current available resources. Hence, it is becoming increasingly important to look further into this matter and develop possible solutions so as to better cater to the needs of the increasing number of users. 17

19 Meals-On-Wheels Assistance Meals-On-Wheels assistance is provided to homebound patients who do not have the ability to cook for themselves. As of 31st March 2009, 117 clients received this service, with most of them mentioning that they were satisfied with the meals and that it had helped them greatly mainly because they are unable to cook for themselves. The menu is prepared by our cook and approved by the dietician. A high quality is maintained for all meals in order to provide patients with nutritious food. Also, the food is packed hygienically using disposable plastic containers and is kept warm in airtight insulators before being delivered to the patients. At present, we deliver meals to the patients twice a day, as it is our utmost concern to provide hot meals to our service users. Medical Escort Assistance Mr Abdul Wahid bin Adon lives in the Yishun. Mr Adon is 63 years old and has spinal cord disease. He is unfit to work and has difficulty to walk. He has a 12-year old daughter with Down Syndrome. His wife is serving jail term and he was referred to Swami Home Help Service for Meals On Wheels. He had to depend on his friends to either buy him food or cook for him and his daughter. He was facing financial strain buying food from the hawkers centre. Swami Home Help Services provide him with two hot meals everyday from Monday to Sunday. He has utilised our service for the past two months and has commended to the social worker in the prison that: By availing the meals service provided by Swami Home in recent months, I do not have to worry about my meals everyday. I receive two hot nutritious meals delivered to my house. It is affordable and hygienic. I am very happy with Swami Home Help Services and also happy to know they provide escort service as well. Most of our service users are referred by the hospitals during discharge planning; hence, they are required to attend regular medical follow-ups to ensure the effective maintenance of their health. As at 31st March 2009, 116 patients received medical escort assistance. Despite our best efforts to cater to every patient s needs, there have been times, mainly due to a very busy escort schedule, where the department has been unable to provide the service to all users using our own vehicle. In such scenarios, we have outsourced transportation and gotten private ambulances and at times, taxis to help escort our users to the hospitals or polyclinics for their medical appointments. 18

20 Currently we also liaise with hospitals to change appointment dates during peak period, keeping in mind the client medical condition. House Keeping Assistance Housekeeping assistance is usually rendered to homebound elderly persons who are staying alone and are unable to carry out daily housekeeping tasks. Currently, 23 users require this assistance and we are looking to reach out to more homebound or semi-homebound elderly persons staying alone; usually in a one or two room flat, so that their home conditions can be further improved. Mr Palaniappa, a 70- year old man lives alone in his flat in the Ang Mo Kio. He is unable to carry out the daily household chores and ensure the overall maintenance of his home. Tan Tock Seng Hospital referred him to Swami Home so that he could gain from the Home s home maintenance services. Swami Home has greatly helped him by getting in people to clean his house once a week, which has enable him to return to a clean and spruced flat. According to Mr Palaniappa, I am very happy with Swami Home s Home Services, my house is much cleaner and better maintained and I have Swami Home s staff, who do a wonderful job to thank for it. Thank you Swami Home. Personal Grooming Assistance This service is mostly provided to wheelchair-bound or bed-bound patients. As at the end of the FY 07/, we have 7 patients requiring this assistance. Trained home-helpers are deployed to carry out the personal grooming so that careful handling of the patients can be achieved without causing them any harm. Moreover, privacy of the patients is strictly observed to ensure their dignity is maintained at all times. 19

21 Future Goals We hope to reach out to more needy elderly persons who are suffering in the community but are unable get any help. Also, outreach activities will encompass a major portion of our work for the next financial year, so as to increase community awareness of the Home Help Services and its use, which is on top of our continuous effort in improving our administrative work processes. We hope our continuous process of intervention for frail elders with multiple service needs has enabled them to remain autonomous in the community for a long time as possible. Rehabilitative Therapy Physiotherapy Department and Occupational Therapy Department are the two arms of rehabilitative services that are available at Swami Home. The physiotherapy aims to administer services to accelerate and optimize client s physical, emotional, intellectual, sensory, and psychological functions using different therapeutic programs. PHYSIOTHERAPY DEPARTMENT In FY , the physiotherapy team has implemented highly effective exercise programs for 252 residents and 183 day care clients representing a 35.93% increase of clients served compared to that of FY In addition to the significant increase in the number of clients served, we have also achieved the following goals: - Decrease in the number of refuse cases by 20% thus increasing the number of client s motivated to do exercise by 20%. - Increase in the number of client s who can propel wheelchair by 25% - Due to the increase in staff strength, we are able to attend to more passive clients Photo by: Mr. Ivan Koh With concerted effort to better focus on our clients exercise regime and their consistent attendance we found out that: 20

22 - Out of the 252 residents served in our daily exercise programs 67.8% of the clients maintained their current function, 11.9% showed improvement as to general mobilization and ambulation, and 20% has functional decline secondary to associated illness and old age. - Out of the 106 Day Rehabilitation Centre clients, 49% has significantly improved in their muscle strength, joint range of motion, balance and walking, 46% of them maintained their current function regardless of how long they are in the wheelchair and 5% of them decrease functional status which is usually caused by another stroke or falls at home. - Out of the 77 Dementia Day Care clients who joined the exercise Photo by: Mr. Ivan Koh program, 1.29% has totally improved in their functional abilities and get back to their workplace. 75% has benefited from the exercises and maintained their current function thus delaying the progression of dementia, and 23% declined in their function which is caused by the disease progression. By focusing into a more interactive training approach we are able to encourage closer rapport with our patients. They feel at home in Swami Home making a point that exercise is part of their daily routines. In our commitment to meet our client s needs, our physiotherapy center is open for 6 days a week to both the residential and day care clients. During weekdays, daily physiotherapy treatment sessions are given to 176 residents, 30 Say rehab clients and 25 dementia day care clients. On Saturdays, we serve 40 residents and 13 day cares. Currently, our team comprises of 1 physiotherapist who evaluates and plans the treatments, 3 physiotherapy assistants to help implement the treatment and 2 health care assistants to support the team. To ensure that our clients sustain our programs, we 21

23 verify results by evaluating their progress every 3 months and reassess their cases every 6 months. In addition, our Home Physiotherapy program is still ongoing and has helped improved the lives of 15 clients from Sembawang, Yishun, Marsiling, and Ang Mo Kio communities. Our therapist continues to be faithful in going to our client s respective homes to treat, exercise and educate caregivers in proper handling of the patients, correct transfer techniques, proper bed positioning, 2 hourly turning and encourage the patient to do exercise at home. Conversely, if not for the physiotherapy intervention we provide for our clients there will be an: 1. Increase in the level of dependency of our clients secondary to immobilization. 2. Increase in the number of falls cause by muscle weakness, poor balance and poor trunk control. 3. Increase in the number of care which would lead to increase in the number of staff needed. 4. Client s depression due to hopelessness. 5. Increase in the occurrence of cardiopulmonary problems. 6. Increase in the number of discharge due to death. These are the physiotherapy training programs we provide: 1. Upper limb strengthening and endurance exercises- mainly to improve muscle strengths of the arms and hands. We use shoulder pulleys, pulley with weights, spring exercise and dumb bells. 2. Lower limb endurance and strengthening exercises- facilitated by doing cycling, NK table, gait training in the parallel bars, ramp, or staircase and walking with frames and quadcanes depending on the client s ability. 3. Pain management- use of ultrasonic therapy, paraffin wax, electrotherapy, massage, hot and colds packs to relieve or alleviate pain. 4. Manual therapy- passive range of motion and stretching exercises done manually by the therapist. As we continue in providing higher level of care to an increasing number of clients, we upgrade our skill and knowledge by attending courses and seminars. The physiotherapy team is also strengthened by additional workforce to improve our services. To sustain our efforts, we continued with our firm partnership with Tan Tock Seng Hospital. 22

24 Their rehabilitation consultants came to integrate intensive rehab for 5 residents with potential for full recovery. Our team and clients have benefited from this program. To face new challenges ahead, our physiotherapy team is dedicated all the way to provide the best quality care for our residents and clients with sincere, tender love and dedication. OCCUPATIONAL THERAPY DEPARTMENT The Occupational Therapy team works hand in hand with the Physiotherapy Department in providing direct rehabilitative services to the residents in the Nursing and Dementia Home Care, Dementia Day Care and Day Rehabilitation Center. Our main objective is to continue in providing therapeutic and purposeful activities to achieve functional outcome that will prevent further disability and enhance individuals well being and their quality of life. The Occupational Therapy team also works together with other staff, family and volunteers in carrying out the following OT programs, which are specifically drawn up: 1. Individual and Group Exercises Active clients participate in activities such as stick exercise, step-in exercise, chair yoga, calisthenics and ball games for better coordination and physical fitness. Passive exercises are given mainly to those residents who are bedridden and have to be assisted by the OT staff during the passive range motion. Rehabilitation program are provided also to orthopedic and musculoskeletal group of clients in Day Rehabilitation Unit. 2. Sensory-Cognitive Stimulation Activity Musical therapy is being given for 30 minutes to the residents for sensory stimulation; Reality Orientation and Reminiscence Therapy are given to rehabilitate residents who suffer from 23

25 disorientation. These therapies are being carried out individually or through short group sessions. Fruit Tasting Program is another stimulating activity to tap the clients decreasing sensory awareness. 3. Leisure and Diversional Program is enhanced with the following activity: - Monthly Birthday Celebration is filled with mini-olympics games suited for both ambulant and wheelchair bound clients. Everyone is invited to participate and joined the celebration including family members. For FY-09, there is an increase budget of more than 100% to be utilized in buying gifts and game prizes. Thanks to a special donor who sponsored some of the costs. The residents really enjoyed and frequently participated more often and always look forward to the mini-olympic game. - Karaoke Session is very popular and enjoyed by our day care clients. Every weekend, volunteer groups would help to organize the singing sessions. - Bingo game is a favourite activity and very well received by the residents and invariably they look forward to the prizes. Volunteers also organize and contribute prizes. - Mahjong session is good reminiscence therapy for patients in Dementia Day Care. It stimulates and assists their mind to recall some of their good old days and gaming skills. Donation of any mahjong set is most welcome so that more demented residents can benefit. - Gardening is being re-initiated by OT team in the 3 rd quarter of 20, a group of Day Care clients has started to made the small plot at the back of the home ready for planting seeds. Our team has managed to find donors for some flowers to put on a pending project, the Butterfly Garden. - Outing Trips trips are arranged to take the residents for community events or watching cultural shows. The residents have the opportunities to interact with the community. 24

26 - Arts and Crafts Activity Participation in arts and crafts, gives our clients a sense of accomplishments despite their physical limitations. - Pet Assisted Therapy This therapy is being done by a group of volunteers coming in once every month with their dogs. Residents welcomed and enjoyed every dog walking exercises. With the help of the dogs and its handlers, residents become more stimulating and responsive when engaging in such activity. - Life Skills Program This program is supported with Meal Preparation Activity. Clients engage in peeling vegetables and cooking activity. Clothing Care Activity is a meaningful exercise and keeps the residents from physically wandering about aimlessly. Helping in folding clothes makes them feel useful and productive. Money Management program allows the residents to manage the money and the sales of tit bits in the stall they are manning. All are enthusiastic in finding what they can purchase in the stall with their money. With a wide range of OT activities available to engage the clients there is never a dull moment. It is encouraging to see clients involving themselves in more and multiple activities. These activities have definitely helped in promoting their overall well being and self esteem. Their lives in the Home have become more meaningful after engaging and receiving direct OT care and services. Human Resource Department Staff Training and Development - External The HR Department plays a key role in helping to drive effective performance and higher productivity. The HR policies formulated and processes need to go beyond sustaining operations, to realizing values at every level of staff deployment. In line with our mission to provide holistic quality care with love and dedication for the elderly and the needy driven by teamwork and professional, we have been 25

27 continuously improving our quality, teamwork and professionalism by sending our staff for trainings and seminars on personal and professional developments. Upgrading of skills and knowledge through training and development to meet our service need and standards is very important for VWO like us in caring for the frail elderly. Most of our staff have benefited from this trainings and seminars which was listed below: - Training / Seminar WSQ Basic Food Hygiene Writing Impactful Fund Raising & Grant Proposal Understanding of Workmen Compensation Act Training Needs Analysis (TNA) Consultancy Therapy Assistant Skills Certificate The Frail Elderly in Rehabilitation Medicine The Code of Governance for Charities & IPCs - How to Comply, if not Explain? The Charities Secretaries Conference 20 Talk - Community Healthcare: How & Where are We? Strengthening Social Service Response to the Economic Downturn STF National Conference on fair Employment Practices Solution Focused Brief Therapy - Introduction Senior management Programme for Non-Profits (SMPNP) Package of 7 module Seminar on Understanding Trusts & Philanthropic Foundations Salary & Payroll Administration for NPOs Reports & Proposals Writing 4 WVO MGRS & EXEC Qualifying Exam for Allied Health Professionals (OT&PT) Public Forum on Stroke Rehabilitation Managing Cashflows and Investments of NPOs for Non-Finance Professionals Making the Transition to Supervisor Making Sense of Fund Raising Learning Session on Regulatory Compliance & Governance Leadership Essentials for NPOs ITE Skills Certificate in Health Care (Home Care) ISO9001:2000 Internal Audit Course Institution / Organizer Food & Nutrition Specialists Pte Ltd Ren Ci Hospital & Medicare Centre supported by SSTI St. Andrew's Community Hospital Multi-Purpose Hall Supreme Court Auditorium Ang Mo Kio - Thye Hua Kwan Hospital Ltd Singapore Tripartism Forum Nanyang Polytechnic Health Promotion Board ITE Simei SGS International Certification Services 26

28 ISO 9001:20 Quality management System INTL CTRLs Guidelines & APP4 NPO MGRS & EXE Internal Control Guidelines and Applications for NPO Manager and Executives Individual Care Planning Holistic approach the management of Parkinson's: Providing Care to the End HMDP Visiting Expert in Palliative Medicine HMDP Visiting Expert in Dementia Care and geriatric Psychiatry GST - What this mean for NPO Establishing Robust Investment Policy Statements for NPO's Employment Contracts for NPOs Eldercare: Working with the Elderly for Frontline Workers Eldercare: Using the Creative Arts in Therapy Eldercare: Reminiscence Therapy in an Experimental Workshop using Creative Arts. Eldercare: Dementia Care intermediate Eldercare: Dementia care - Introduction Eldercare: Dementia Care Eldercare: A Workshop on Grief & Loss Effective Supervisory skills for NPO Managers Developing your Human Resource Policies Developing an Equitable Compensation (Salary) Structure and Policy Dementia: A Race Against Time Crisis management and Communication for NPO's Criminal Law for NPOs Conversational English Complying with the code of Governance for charities & IPC's (Mandarin) BRIEFING ON THE TOTE BOARD COMMUNITY HEALTHCARE FUND Briefing on E-submission of Employment Income Board Game- Understanding How your Organization's Transactions impact the Financial Statement (NFIN5065) Board Performance Evaluation for Charities and IPC's Board ED Staff Partnership & Board Meetings Board Dynamics: Board-ED-Staff Partnership & Board Meetings SGS International Certification Services Singapore Pte ltd National Neuroscience Institute of Singapore Pte Ltd TTSH;Thong Teck; AH; NCC; NUH TTSH;Thong Teck; AH; NCC; NUH Alzheimer's Disease Association ( New Horizon Centre) Language of Instruction English MOH COLLEGE OF MEDICINE BLDG IRAS Singapore association of the Institute of Chartered Secretaries and Administrations 27

29 Board Accountability-Financial Management for NPOs Board Accountability: Risk Management & Controls for NPO's Board Accountability Financial Management for NPOs Basic Cardiac Life Support Asia Pacific Rehabilitative Conference An Understanding of the Employment Act and its Practical Applications to NPOs Ageing & mental health Advanced Ms Excel XP St John Ambulance Association Institute of Mental Health CWA/ Henderson Senior Citizen's Home The Institute of Public Administration & Management Advanced Microsoft Excel XP (2002) Civil Service College Advanced Financial Accounting & Budgeting for Non-Finance Professionals of NPOs 3rd Wound Care Conference: Managing Chronic St. Luke's Hospital Wounds 24th conference of Alzheimer s Disease International Alzheimer s Disease International th Singapore Stroke Conference 20 National Neuroscience Institute of Singapore Pte Ltd Staff Training & Development - Internal In addition, we also organize inhouse training and seminars conducted by our staff and visiting doctor, Dr Kala Kanagasabai. 28

30 Behaviour Management II Behaviour problems in the elderly Emergency Preparedness English Lesson First Aids Tips Flu & TB Hokkien lesson Infection control Management of infections Management of Pain in the Elderly MRSA Rehabilitation in the elderly Talk on Aids & Appliance for elderly Talk on pressure ulcer Talk on sleep problems in the elderly Talk on wound care Working Dynamics Wound dressing Dr Kala Kanagasabai Dr Kala Kanagasabai Singapore Civil Defence Force Ms Tan Ai Suan, Nurse Manager Ms Tan Ai Suan, Nurse Manager Health Promotion Board Ms Doris Teo, Snr Administrative Assistant Ms Raquel Imperial, Registered Nurse Dr.Kala Kanagasabai Dr.Kala Kanagasabai Dr Kala Kanagasabai Dr.Kala Kanagasabai Dr.Kala Kanagasabai Dr.Kala Kanagasabai Dr.Kala Kanagasabai Dr.Kala Kanagasabai Mr Tan Cheng Peng, Assistant Nurse Manager Ms Raquel Imperial, Registered Nurse OUR PARTNERS Community and Volunteers For financial year March 20-April 2009, SWAMI Home accommodated more than 3,000 visitors ranging from primary students, young professionals, religious groups, international visitors and even tourists. Our volunteers, mostly university students and primary schools who come in big groups spent more than 500 hours to befriend and entertain our residents as well as to assist our physiotherapists and occupational therapists in facilitating exercises. While most of the students were interested in these types of activities, others preferred to help in handicraft sessions, arts and crafts or provide grooming services 29

31 and some groups came up with outstanding activities where our residents truly enjoyed. Apart from engaging our residents to participate in their therapeutic exercises, regular visits of religious and ethnic groups play an important role in reminding our residents on cultural and religious festivities such as Hari Raya Puasa, Christmas, Moon Cake celebration, and etc. SWAMI Home is thankful to companies and grassroots organizations, which regularly sent invitations to SWAMI Home residents for an excursion. Grand opera shows, lunch or dinner gatherings, and visits to parks, markets, and shopping centers ---all of these had contributed bringing joy and appreciation to our residents. SWAMI Home encourages more volunteers and organizations to visit our residents and do their part in serving these needy elderly. We are thankful to the following organizations, schools, clubs, groups, individuals and well wishers for their good work, visits, and services at the Home. Admiralty Secondary School Ahmad Ibrahim Secondary School Asia Works Leadership Programme Batch 80 Alan & Molly Al-Iman Mosque Anglo Chinese School BD Medical Services Bedok Institue Of Technical Education Bukit Panjang Resident's Committee Canberra Primary School CHIJ St. Nicholas Girls' School Chong Fu Primary School Chong Ghee Temple Chong Pang Zone 6,7,8 Chung Cheng High School Church of Latter Day Saints Church of our Lady Star of the Sea Club4Paws Darul Makmur Mosque and its Youth Club Doris Lee and Friends Geylang Serai Community Club Google Singapore Greenwood Primary School Fo Guang Shan Temple Harvard Medical School Home Nursing Foundation Innova Junior College Jason Chan and Friends Jelutung Community Club Jing Shan Primary School Joann & Friends John & Joyce Junior Chamber Singapore Jurong Green Community Club Kie Heng Hardware and Engineering Korea Association of Senior Welfare Association Kyaw Thein Lam Soon Women's Executive Committee Lions Befrienders Loyang Tua Pek Kong Temple 30

32 Macpherson Community Club Marsiling Primary School Nalini Devi Nan Chiau Primary School Nanyang Community Club Nanyang Girls' High School Nanyang Polytechnic National Library Board Neutral Technologies Pte Ltd Northwest Community Development Council Otis Singapore Co Pte Ltd Pastoral Care for the Sick Group Qi Gong Group Rainbow Volunteers Ratna Raja Ricky Pek Rina and Maisurah River Valley High School SAGE Hongkong Sembawang Community Club Sembawang WEC Simei ITE Singapore Association for Mental Health Singapore Boy's Brigade Singapore Buddhist Lodge Welfare Foundation Singapore Buddhist Welfare Services Singapore Island Country Club Singapore Nurses Association Singapore Polytechnic Singapore Press Holdings Limited Singapore Swimming Club Singapore Girls' School St Anthony's Canossian Primary School St. John Ambulance Brigade St. John Ambulance Brigade, Zone 10 Sunplaza Sunshine Angels Suppiah Family Tanglin School Tekong BMTC The Living Way Church Tom Low and Friends Tzu Chi Foundation VICOM Ltd Woodlands Ring Secondary School Xi Shan Primary School Yishun Town Secondary School Yishun Junior College Zhenghua Primary School Zhi Zhen Tan dao Xue Hui (Singapore) 31

33 Donors and Sponsors The generosity and support of these companies, organizations, donors and individuals have helped us to render our services more effectively and efficiently. We are deeply grateful for their unwavering support to our mission by their kind donations and donations-in -kind. Companies and Organizations $10,000 and Above Daimler Couth East Asia Pte Ltd PAP Community Foundation Singapore Airlines Ltd Singapore Press Holdings Limited The Keppel Club $1000 and Above APC Asia Pacific Cargo (s) Pte Ltd Body Wellness Pte Ltd Chongfu Primary School Da Sin Shipping Pte Ltd ET Building Pte Ltd Eye Lighting Asia Pacific Pte Ltd Forcom Phase to Phase Pte Ltd Hong Leong Foundation Jebsen & Jessen Technology (s) Pte Ltd KNG-Daito (S) Pte Ltd MRS Sign Pte Ltd NTUC Club Paul Hartmann Pte Ltd Seletar Country Club Senoko Energy Supply Pte Ltd Singapore Island Country Club Singapore Totalisator Board Society of St.Vicent De Paul Sunbeam Aquarium Pte Ltd Tan Chin Tuan Foundation The Shaw Foundation Toh Eng Hock Construction Pte Ltd Vanlee Trading Pte Ltd W'Ray Décor Pte Ltd Below $1000 Avanni Design Pte Ltd Best Technology Pte Ltd Brahma Kumaris Raja Yoga Center Burmese Buddhist Temple Cambridge Educare Christensen Irrigation Pte Ltd Dhani and Associates Foh Foh Co. Pte Ltd Jurong West Zone Residents Kah Teck Hardware Trading Pte Ltd Lion Befrienders (Bendemeer) Mei Ji Food Enterprise Ministry of Education Planning Division Multi-Corporation Pte Ltd Nee soon East Community Club Newstate Stenhouse (S) Pte Ltd Otis Singapore Co (S) Pte Ltd P-Link Marketing Sagemo TCM Oncologist San Marco Collection Pte Ltd Shuang Lim Trading Singapore Buddist Welfare Services SingTour Specialist Travel Club The Living Way Church Limited Wendell Trading Company Xin Ming Hua Pte Ltd Zhi Zhen Tan Dao Xue Hui (singapore) Individuals $1000 and Above Chan Sin Lock Chian Phiang Nam 32

34 Chow Ng Moy Jagatheeswary Subramaniam Koh Kah Yeok Late Lim Ah Kee Lee Woot Chon Ong Poon Kwan Parameswari A/P Murugasu Shu Moo Yoong Tay Chong Kam Wong Ban Ming Toh Mun Peng Yap Iriana $100 and Above Ang See Beng Boey Lai Chan Chan Chor Weng Chan Sin Lock Chia Siew Chin Chua Kian Teck Giow Bee Cheng Faith Group Foo She Nin Foo Siew Mee Hong Yew Thia How Shee Wai Hri Kumar Nair Jaidev S/O Ramnath Subramaniam Koh Kah Yeok Kong Mun Chew Krishraveul & Gavindammal Lee Mui Seng /Low Ger Siang Lee Fuon woon Lim Boon Kheng Bryan Lim Kwee Beng Lim Soon Pheng Lim Tok Hooi Robert Low Lee All Low Arthur Low Nan Jiun Low Tom M.Ravikumar Ng Chin Thai David Ng Gek Yong Daisy Ng Kim Sai Ng Teong Soon Ong Catherine Ong kim Choon,Robert P NAvadhani Prof/p Parvthi Advadhani Pang Keh Heng Parameswari A/P Murugasu Peck Chee Hian Pek Gek Thoo,Ricky Quek Muang Tiang Lilian Queck Siak Hwee Jeffery R.Munggam Ramrup S/O Ramesher Saratha D/O P Vythelingam Soo Chee Kim Soo Thuck Seng Soon Kwee Gek Subash Chanra Sunder Tambusamy Sunshine Angels T.Theverajah Tan Guek Cheng Tan Kim Chwee Mary Tan Siew Bee Tay Chong Kam Teo Chee Wah (Karl) Teo Choon Seng Teo Ling Ling Toh Mun Peng Vaidyanathan Kripesh Visavalingam Naidu M Wan Linda Wong Thoon Hong Yap Kim Har Yeow Yew Teck David $100 and Below A. E. Moorthy Alumumin Ehsan Bin Akbar Ali Ang Hwee Ern Merlyn 33

35 Chan Kah Keow Chan Siong Kee Chan Yook Chun Cheeam Gim Chng Chen Zhaocheng Cheng Ee Pei Cheong Yuet Wah Cheong Yuit Meng Chew Alice Chia Charlie Choo Heng Chee,John Chua Hui Liang Goh Mui Choon Goh Siew Noe Teresa Goh Yue Lee Ho Kiau Moi Huan Teck Hock, Christian K. Vasudevan Kalaimani Chitravelu Kathiyan Krichan Kee Adrian Kowsula Khur Kok Choon Siong Kuan Gek Kee & Lim Soek Hui Kundandas S.Chugani Lau Sin Ping Richard Lau Yoong Chee Lee Beng Thye Lee Irene Lee Siew Han,Jessica Lee Soo Hian Lim Beng Choo Lim Mui Choo Edna Loo Lay Haw Low Siew Hua Margaret Asha D/O Kolandasamy Mohd Ali S/O M Kutty Mohini L C Chugani Murthy R K N. Jayabalan N.Umamaheswari Jaya Neo Ah Moi Ng Chiam Loy Ng Boh Song Robert Nirmala Devi Ong Chee Siong Ong Jolin Ong Ka Guier Ong Soon Seng Ong Swee Geok Deborah Poh Ai Cheng Puan Geok Eng R Ambalavanan Raja Davi Ratnavel Subramaniam Sadiah Bte Abdul Ghani Seah Bee Hian Siew Geok Meng Soh Lai Chan SooSai Jesudoss Sundaram S/O Chinniah Tan Hock Beng Tan Hock Whye Tan Poay Koon Tan Siew Guat Tan Siok Ching Tan Too Tien Tay Choon Hong Tay Jiank Keow Doris Teng Pei Ling,Christina Teo Sock Hui Thanapathy Thavamanithavi D/O RMN Theresa Yip Thng Kian Aun & Wee Wei Chin Thng Jessie Tjeng Yan Hoa Toh Siew Chin Gladys Tong Clarie Vikneswaran S/O Krishnan Muthu Wong Cheo Teo Wong Mee Shiang Yamalasamy S/o Shanmugyah Yogarrajah AEC Zainal Dan 34

36 Donations in Kind Companies Bengawan Solo Pte Ltd British American Tobacco C.Y.Heng Choon Hin Gas Supply Pte Ltd Esteem Employment Agency Gardenia Foods (S) Pte Ltd Heeton Holdings Limited Ledar Contractor Le Scarlett Maid Agency Lions Befrienders (Bendemeer) Mitra Healthcare Pte Ltd Nature Vegetable Shop Novartis (Singapore) Pte Ltd NTUC Income NTUC Income Insurance Co-operative Ltd Otis Singapore Co (S) Pte Ltd Redeemed Fish, Vegetables and Fruit Supplier Seagift Food Pte Ltd Select Group Limited Singapore Power Staffs of Singapore Island Country Club Sunshine Bakeries Yan Link Foods Industries Pte Ltd Community Centers and Organizationd Bukit Panjang Resident's Committee Geylang East Home For The Aged Geylang Serai Community Club Jelutung Community Club Jurong Green CC Karaoke Welfare Club Jurong Green Community Club Lions Club of Singapore Chatsworth Nee Soon Mandarin Lovely Joyful Respectable Old Age Group Macpherson CCC Nanyang Community Club Nee Soon East Community Club Sembawang Community Club The Boy's Brigade (HQ) Thong Teck Charitable Institution Religious Group Bukit Timah Tua Pek Kong Temple Cheng Beng Buddhist Society Chinese temple Ching Chwee Temple Darul Makmur Mosque Kee Teck Temple Peng Lai Dian Temple Singapore Youth for Christ Sri Srinivasa Perumal Temple The Living Way Church Schools Admiralty Secondary School Ahmad Ibrahim Secondary School Cambridge Educare Chongfu Primary School Chung Cheng High School (Yishun) Innova Junior College Jing Shan Primary School Nan Chiau Primary School St Anthony s Canossian Primary School Volunteer Groups Asia Works LP Batch 80 Faith Group Rainbow Volunteers Seagull Volunteers Individuals A.Sivanmor A.Ratnaraja Alex Lum Kee Kong Algy & Judy Tan Chai June Chan Betty Chang Meng Kiat 35

37 Cheng Ee Pei Cheong Yuet Wah Cheong Yuit Meng Chew Kok Meng Luke Chian Ah Bee Chia Patrick Chong Soo Yuen Choo Derrick Chua Allen Chua Diana Chua Florence Chua Hock Chai Don Tan Evelyn Yap Samson Gin Ho Goh Chin Cheng Goh Edna Goh Meng Liap GV Nathan Heng Cheng Kim Heng Tan Tom Ho Koon Jiang Ho Lai Fung Hon Che Cheng Ho Wee Keong Johnny Huan Chew Kooi Hum Ching Hua Joanne K Premaganthan Kek Linda Khaw Chin Choon Peter Khoo Kim Berk Koh Zi Wei Lee Ah Meng Lee Beng Thye Lee Lai Ser Lee Xiulin, Ng Dassy, Lee Yuan Min, Lee Yuan Sheng, Lee Kai Heng Leow Justin Lim Ah Boey Lim Ah Kim Lim Chris Lim Hwee Hong Lim Kok Ann Lim Mei Ing Lim Wendy Loo Lay Hwa Louise Candy M.S. Pandian Mdm Mabel Mdm Raja Davi Messrs. Kim and Co Mr Lee Ah Meng Mr. Goh Kian Heng Mr. Heo Kah Thian Mr. Sia Mrina Veluri Mrs. Lee Mrs. Rani N. Umamaheswari Jaya Nah Sing Chuan Navaratnam Phillai Ng May They Neo Bee Leng Next of Kin the Late Lim Ah Kim Ng Lim Thay Ng Lip Howe Ng Lawrence Ng Daisy Ong Chee Hua Ong Soon Seng Pei Pamela Pek Khia Sia Pek Lye Sia Peramagathan KT & Family Phay Chai Huat Prakash B Quek Family Raja Chandra Rajadevi Richard Wong Rosalind S & K. Prabhakavan Santhirasegar S/o O Rasasamy Serene Tan Sim Sui Yoh Sivarajan Family Soh Elizabeth 36

38 Soh Jennie Tan Ah Cheng Tan Chee Seng Tan Eric Tan Gek Lee Tan Kok Meng Tan Siok Hwee Tan Tong Loong Tang Siew Bee Tay Seok Hong Tay Kai Ren Tee Kek Meng Teng Yan Hoa Teo Beng Keeng Teo Chew Kian Terence Goh Tess Wong Thavamanithavi D/O RMN Theresa Lim Toh Kia Thong Toh Kok Seng Toh Kum Heok Vijaya D/O Marimuthu Wang Deanne Wong Irene Wong Ivan Wong Jane Wong Kok Onn Travis Yap Soh Eng Yim Juliette Yeo Lawrence Yeo Ping Seng David Yeo Swee Hong Yoke Lan Yap Deserve the grace of God by helping the weak and the poor, the diseased and the downtrodden. --Sri Sathya Sai Baba SWAMI Home Founder 37

39 CALENDAR OF ACTIVITIES The Financial Year was marked as a busy year for SWAMI Home as it welcomed several groups of students mostly to spend their Community Involvement Program (CIP) at the Home, volunteer groups befriending our elderly, visits from religious groups, other organizations and government agencies. For the year ended 31 st March 2009, on the average SWAMI Home would receive about 295 visitors in a month, mostly composed of students. These students mingled with our elderly residents and eventually learned and experienced how we run the Home in serving these needy elderly. Figure 1 showed that SWAMI Home received the most number of visitors at 538 during the month of February when Chinese New Year was celebrated in Singapore. During that month SWAMI Home witnessed several individuals, companies, religious and volunteer groups as well as grassroots organizations generously handing over Ang Bao s and oranges and entertaining our residents in celebration of the auspicious event Apri-l May- Figure 1. Total Visitors Jun- Jul- Aug- Sep- Oct- Period Nov- Dec- Jan-09 Feb-09 Mar-09 SWAMI Home not only provides eldercare services but also played an active role in further nurturing and inculcating to younger generations the values of respect and care to elderly. As what the student from the Ahmad Ibrahim Secondary School said Befriending the elderly residents at SWAMI Home taught me to be patient and made me realize not to abandon my parents. Similarly, welfare centers and school from abroad visited SWAMI Home to learn and share on the diverse operations and social services we provide to Singaporean elderly. SWAMI Home would continuously host groups either local or foreign in order to create a loving and caring to our dear residents. 38

40 Here is a rundown of the best the year brings. Calendar of Activities April 20 Highlights Outing to Changi Airport (Sunshine Angels) Birthday Celebration for Residents and Staff Interaction with Residents (Lion Befirenders ) May 20 Vesak Great Joy Party (SG Buddhist Welfare Services) Outing to Haw Par Villa (Jason Chan and Friends) Interaction with Residents (National Library Board) Parents Day Celebration June 20 Zoo Outing (ViCOM) Macpherson Love and Care 20 (Macpherson CC) Only Elderly Dinner (Kie Heng Hardware & Eng ng) Interaction with Residents (Google Singapore) 39

41 July 20 Highlights Blessings to All Day (Al-Iman Mosque) Lunch Invitation (Loyang tua Pek Kong s Anniversary) Sponsored Lunch to Residents (Bukit Panjang RC) August rd national Day Dinner (Sunplaza) Group Giving (Singapore Press Holding limited) Underwater World Outing (Jason Chan and Friends) Arts and Crafts with Residents (Otis Singapore) September 20 Lunch Invitation (Tzu Chi Foundation) 3 rd Compassion and Care Dinner (Zhi Zhen Tan Dao Zue Hui) Mid-Autumn Festival Celebration (BD Medical) 40

42 October 20 Highlights Outing to Botanical Gardens (Sembawang CC WEC) Outing to Changi Museum (Jason Chan and Friends) Kerala s Harvest Festival (Sembawang CC) Salam AIDILFITRI 20 (Chong Pang Zone 6,7,8) November 20 Prayer Activity with Residents (Pastoral Care for the Sick) Hair Cutting to Residents (Joann and Friends) Tour at the Home (Korea Association of Senior Welfare Center) December 20 Arts and Crafts (Living Way Church) Performances (Singapore Association for Mental Health) Home Visit (Fo Guang Shan Temple) Home Visit (Singapore Nurses Association 41

43 January 2009 Highlights Senior Citizen s Dinner (Chong Ghee Temple) Multi Racial Ponggalo 2009 (Geylang Serai CC) Outing to Chinatown (Mr. Ricky Pek) Sponsored Lunch for Residents (Qi Gong Group; Ratna raja) Home Visit (Singapore Island Country Club) Distribution of Red Packets (Neutral Technologies) February 2009 Senior s Nite (Home Nursing Foundation) Cultural Show (Junior Chamber Singapore) Lunar New Year Luncheon (Singapore Swimming Club) Distribution of Ang Pao (Jelutong CC ad BD Medical) March 2009 Club4Paws Community Event Gala Dinner (Asia Works Leadership Programme Batch 80) Free Eye Screening (Northwest CDC) Home Visit (Harvard Medical School) Home Visit (SAGE Hong Kong) 42

44 CHARTS AND STATISTICS Residential Care Residential Care Strength April ' - March '09 No. of Residents Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- 09 Feb- 09 Mar- 09 PeriodDistribution of Cases by Subsidy April ' - March '09 3% 3% 34% 18% 0% 25% 50% 75% 75% PA/MFEC 42% Distribution ofcases by Category Based on Average Cases/Month: 187 0% 6% 59% 35% Category 1 Category 2 Category 3 Category 4 Based on Average Cases/Month:

45 Dementia Residences Total Cases Each Month Dementia Residences Apr May- Jun- Jul- Aug- Sep- Oct- Period Nov- 49 Dec Jan- 09 Feb- 09 Mar- 09 Distribution of Cases by Subsidy April ' - March '09 Series1 18% 2% 4% 28% 0% 25% 50% 75% 75% PA/MFEC 48% Distribution of Cases by Category April - March '09 Based on Average Cases/Month: 50 0% 2% 43% 55% Category 1 Category 2 Category 3 Category 4 Based on Average Cases/Month: 50 44

46 Dementia Day Care Center Total Cases Each Month Dementia Day Care Centre Apr- May- Distribution by Ethnicity (31-Mar-09) Chinese 37 Based on Average Cases/Month: 47 Malay 4 Indian 3 Others 1 Total Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan-09 Feb-09 Mar-09 23% 21% Series1 Distribution of Cases by Subsidy April ' - March '09 2% 8% 46% 0% 25% 50% 75% 75% PA/MFEC DDC FIGURES (As at 31 March 2009) Total referrals received 52 New cases 26 Discharge 29 Death 5 Ave Total No Served 53 Average total client in registration 47 Average Daily Attendance 25 Total attendance 6894 Distribution by Age (31 March 2009) < Total 45 45

47 Day Rehabilitation Center Total Cases Each Month Day Rehabilitation Centre Apr- M ay- J un- Jul- A ug- S Octep- Period N ov- D ec- J an- 09 F eb- 09 M ar- 09 Series1 Distribution of Cases by Subsidy April ' - March '09 2% 35% Distribution by Ethnicity (31-Mar-09) 30% Chinese 54 Malay Based 12 on Average Cases/Month: 67 Indian 7 Others 3 Total 76 21% 12% 0% 25% 50% 75% 75% PA/MFEC DRC FIGURES (As at 31 March 2009) Total referrals received 99 New cases 45 Discharge 26 Death 3 Total No. of Clients Served 77 Average Total Client in Registration 71 Average Daily Attendance 27 Total attendance 7722 Distribution by Age (31 March 2009) < Total 76 46

48 Home Medical Service Total Cases Each Month Home Medical Department Apr- May- Jun- Jul- Aug Sep- Oct Nov- Dec Jan- 09 Feb- 09 Mar- 09 Series1 Period Distribution of Cases by Subsidy April ' - March '09 0% 23% 11% 2% 25% 50% 75% 27% 75% PA/MFEC Distribution by Ethnicity (31-Mar-09) 37% Based on Average Cases/Month: 42 Chinese 29 Malay 8 Indian 9 Others 0 Total 46 Gender Distribution 31-Mar-09 Male 20 Female 26 Total 46 Distribution by Age (31 March 2009) < Total 91 47

49 Home Nursing Service Total Cases Each Month Home Nursing Department Apr May- Jun- 44 Jul- 46 Aug- 47 Sep- 45 Oct- 48 Nov- 47 Dec- 50 Jan Feb Mar- 09 Series1 Period Distribution of Cases By Subsidy April ' - March '09 Distribution by Ethnicity (31-Mar-09) Chinese 32 Malay 7 Indian 9 Others 2 Total 50 23% 8% 2% 15% 52% Based on Average Cases/Month: 49 0% 25% 50% 75% 75% PA/MFEC Gender Distribution 31-Mar-09 Male 31 Female 19 Total 50 Distribution by Age (31 March 2009) < Total 50 48

50 Home Help Service Total Cases Each Month Home Help Department Series1 Apr- M ay- Jun- Jul- A ug- S ep- Oct- N ov- D ec- Jan- 09 F eb- 09 M ar- 09 Period Distribution of Cases by Subsidy April ' - March '09 3% 2% 20% 10% 0% 25% 50% 75% Distribution by Ethnicity (31-Mar-09) Chinese 131 Malay 18 Indian 16 Others 5 Total % Based on Average Cases/Month: % PA/MFEC Gender Distribution 31-Mar-09 Male 99 Female 71 Total 170 Distribution by Age (31 March 2009) < Total

51 Human Resource Department Staff Distribution Department No. Administrative 9 Food & Beverages 9 Facilities Management 20 Rehabilitative Therapy 10 Home Care 16 Day Care 13 5% 5% Nursing Department 95 Total % Administrative Food & Beverages Facilities Management 6% Rehabilitative Therapy 55% Home Care Day Care 9% Nursing 8% 3% 30% Distribution by Nationality Nationality No. 27% 2% 2% 1% Local / PR Philippines Sri Lankan Myanmar Indian China Malaysian Local / PR 62 Philippines 46 Sri Lankan 5 Myanmar 52 Indian 3 China 3 Malaysian 1 Total % 50

52 OUR HOLISTIC APPROACH SWAMI Home advocates a holistic approach to maintain the health of all aspects of the self physical, mental, emotional, spiritual well being of its staff and clientele. The library is open everyday to all staff. Here, staff has access to various books ranging from medical to self-help books donated mostly by the National Library Board. Computers and Internet access were provided too for the staff to communicate with their families abroad. A library to nurture the intellect. Our multi-religious prayer room holds various deities to accommodate all religious backgrounds. A prayer room for spiritual growth Staff would gather at the pavilion for chitchat or just to have a feel of the cool breeze. An open and serene place to find inner peace. *Special thanks to Mr. Ivan Koh for providing photos in this page. 51

53 A karaoke room was created to satisfy the staff s most favorite past time singing. Singing enlivens the staff after a hard day s work. For two years now, karaoke competitions were held with attractive prizes to be won by our staff. A Karaoke Room for everyone to enjoy SWAMI Home management recognizes the contribution and hard work of its staff during Nurses Day, Founder s Day, etc. A recognition for the invaluable contribution. Every last Friday of the month, bingo games are held for all staff to play. The winner would take home attractive prizes mostly groceries. And a workplace where everyone can play as well. 52

54 OUR STAFF Acting Executive Director Mr. Chian Phiang Nam Tel: Residential Care Ms. Tan Ai Suan, Nurse Manager Tel: Dementia Residences Mr. Tan Cheng Peng, Asst. Nurse Manager Tel: Social Worker Mr. Adam Ang, Executive Social Worker Tel: Rehabilitative Center Ms. Gladys Guiab, Physiotherapist Tel: Ms. Seidel Sarinas, Occupational Therapist Tel: Dementia Day Care Centre Mdm. Fong Chow Ho, Centre Manager Tel: Day Rehabilitation Centre Ms. Yu Qinghui, Centre Manager Tel; Home Nursing and Home Medical Ms. Janet Lim, Nurse Manager Tel: Home Help Service Ms. Indira Krishnan, Programme Head Tel: Finance Department Mr. Marcus Wang, Finance Manager Tel: Admin and HR Department Ms. Salimah Ahmad, Admin & HR Manager Tel: Public Relations Department Ms. Ann C. Bernal, PR Executive Tel: Facilities Management Department Mr. Albert Lim, Supervisor Tel: Food and Beverage Department Mr. John Choo, Executive Chef Tel:

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56 For more information, to give a donation or to volunteer, please contact us at: Sunshine Welfare Action Mission No. 5 Sembawang Walk Singapore Love All, Serve All. 55