Lessons for Community Pharmacy from the USC / AltaMed CMMI Healthcare Innovation Award (Round 1)
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1 Lessons for Community Pharmacy from the USC / AltaMed CMMI Healthcare Innovation Award (Round 1) Steven W. Chen PharmD, FASHP, FCSHP, FNAP Associate Professor and Chair Titus Family Department of Clinical Pharmacy and Pharmacoeconomics and Policy William A. Heeres and Josephine A. Heeres Endowed Chair in Community Pharmacy Co-Chair Emeritus, HRSA Patient Safety & Clinical Pharmacy Services Collaborative chens@usc.edu
2 Learning Objectives Describe the steps taken to integrate a clinical pharmacy program into a safety net FQHC designed to maximize value while reducing costs List successes and lessons learned from the USC / AltaMed CMMI program applicable to the community pharmacy environment
3 What you will hear Overview of the USC / AltaMed Healthcare Innovation Award (HCIA) program from CMMI Rolling results from the HCIA program Community pharmacy practice applications
4 $12 USC / AltaMed CMMI Project: Specific Aims 10 teams Pharmacist + Resident + Clinical Pharmacy Technician UNIVERSITY OF SOUTHERN CALIFORNIA National Conference on Best Practices and Collaborations to Improve Medication Safety and Healthcare Quality Feb 20-21, 2014 Telehealth clinical pharmacy OUTCOME MEASURES Healthcare Quality Safety Total Cost / ROI Patient & provider satisfaction Patient access Resident and technician training for expansion Web-based pharmacist training and credentialing
5 USC Patient Targeting and Management Strategy High cost patients Comprehensive Medication Management Frequent and recent acute care utilizers Clinical Pharmacy Treatment Goal Reached? No 48 EHR-embedded triggers to detect high risk patients MD referrals Unstable Yes Clinical pharmacy tech check-ins every 2 months
6 Overview of the USC / AltaMed Healthcare Innovation Award (HCIA) program from CMMI Rolling results from the HCIA program
7 Outcome: Recruit high risk patients Enrolled 6,000 patients since Oct 2012 Predominantly Hispanic, non-elderly women 3/4 ths have hypertension, 36% uncontrolled 2/3 rds have diabetes, 60% uncontrolled High rates of hospitalizations
8 Outcome: Improvement in Clinical Markers Systolic Blood Pressure Diastolic Blood Pressure 125 Baseline 3 Months Most Recent 72 Baseline 3 Months Most Recent * Among those with uncontrolled hypertension at baseline
9 Outcome: Improvement in Clinical Markers 40.0% A1C Levels 35.0% 30.0% 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Less than 7 7 to 8 8 to 9 9 to 10 Greater than 10 Baseline 6 months Most Recent
10 Outcome: Hospitalizations are declining
11 Control Group Selection Propensity scoring to match CPS enrollees (treatments) to similar patients receiving care at non-treatment clinics (controls) in three steps: Wave 1 treatment patients PACE treatment patients from Wave 2 Non-PACE treatment patients from Wave 2 Covariates used to model the propensity score: Demographics Health status Utilization Other
12 Summary of Difference-in-Differences Results (Treatment Control) Clinical results HbA1C average change in 6 months, uncontrolled at baseline -11% BP % under control in 6 months, uncontrolled at baseline -9.3% Utilization results (Probit Analysis) Readmissons per year per patient (6 month panel) -16% Readmissions per year per patient primarily attributed to medications (6 month panel) -33%
13 Medication-Related Problems Identified Through CMMI Clinical Pharmacy Program 67,169 problems among 5,775 patients (Avg 11.6 per patient) Medication Nonadherence Insufficient Patient Self-Management 8,267, 12% Misc 9,222, 14% 14,059, 21% 22,229, 33% 13,352, 20% Safety Issues Appropriateness / Effectiveness
14 Top Actions Taken by Pharmacists to Resolve Medication- Related Problems (excluding education) Change Dose or Drug Interval 14,981 Add Medication 5,554 Order test 4,230 Discontinue Medication 3,847 Substitute Medication 2,665
15 Physician Satisfaction
16 Patient Satisfaction Average score = 9.6 Average score = 9.7
17 Value Proposition- Comprehensive Medication Management CMM provided by pharmacists for high-risk patients: Lowers total healthcare costs ( hospitalizations / readmits) Improves healthcare quality measures (Pay for performance) Improves medication safety (priority for CMS, others) Improves provider access (PCMH measure, video telehealth) and satisfaction (less staff turnover) Improves patient satisfaction (retention) SAVES LIVES
18 Overview of the USC / AltaMed Healthcare Innovation Award (HCIA) program from CMMI Rolling results from the HCIA program Community pharmacy practice applications
19 Community Pharmacy Practice Applications 1- Secure support from senior medical leadership 2- Align program with partnering organization s financial incentives and enroll highest-risk patients for comprehensive medication management Lower readmissions (hospitals, full-risk entities) Performance linked to payments (pay for performance, valued-based) 340B program * Consider pre-program gap analysis 3- Develop clinical pharmacy collaborative practice agreements that integrate into existing workflows
20 Community Pharmacy Practice Applications (cont.) 4- Access to reliable data (clinical decisions, quality improvement monitoring / program evaluation) 5- Host frequent team + leadership calls / meetings 6- Maximize role of pharmacy technicians a. Baseline elements of medication review b. Medication adherence tools (pill boxes, charts, etc.) c. Solicit patient enrollment d. Perform appointment support functions (scheduling, labs, etc.) e. Manage Patient Assistance Program (PAP) f. Reinforce education g. Follow-up check-ins after patients reach goals
21 Patient Engagement / Retention Keys Engagement Retention Daily availability for walk-ins / warm hand-offs PCP endorsement to targeted / enrolled patients Match team member language skills Clinical pharmacy technicians Engage family and caregivers Consider selective home visits Extended hours / weekend availability Flyers / media explaining program in lay terms Consider peer-led group appointments Continuity of pharmacist / tech provider
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