SCOTTY Group plc Thomas Pfeller
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1 Thomas Pfeller
2 EQUAL Styrian Service Volkshilfe Steiermark, Sackstraße 20/I, 8010 Graz, AUSTRIA TELESENSE Sensire, Silvoldseweg 27, 7060 AB Terborg, NETHERLANDS CareStation.NET Scotty Group PLC, Teslastrasse 4, 8074 Grambach, AUSTRIA
3 AGENDA Targets What services could be offered via video Does video communication improve the lives of the clients Requirements of a suitable solution What additional training is required for the call center agents The technical solution The infrastructure The call center The client s home Outlook Conclusion
4 TARGETS What type of service could be offered via this technology? Could video communication really improve the lives of elderly people in terms of more security, more social contacts, and better access to care services? What requirements would the system have to fulfill with regards to usability and user friendliness? What additional training would the nurse require in order to use the system most effectively?
5 What Service can be Offered via Video? Agenda reminder Communication with care provider Advise in case of chronic deseases (diabeties CHF, COPD,...) Service such as ordering meals, daily shopping,... Communication with relatives Support for relatives providing care Automatic transmission of vital data into a client s dossier
6 Could Video Communication really improve the Lives of Elderly People? 50% of questions were specific medical questions 45% of the questions had some sort of social character People called during night and day Clients do not feel intruded upon They ask the care giver to call them more frequently to see how they are. Call centre operators observed a higher level of accuracy and improved assessment of circumstances that lead to increased efficiency during on-site visits.
7 SYSTEM REQUIREMENTS WITH REGARDS TO USABILITY Sufficient technical knowledge was a problem in the first pilot projects because the system was not specifically designed for the purpose. Ease of handling Good video and audio quality Suitable design for the elderly (fonts, buttons, symbols,...) Compactness Support
8 What Additional Training would the Nurse Require? Specialised training to handle the call-center software Specialised training for giving remote support in case of failure (audio problems, video problems, TV switched off,...) Need to share experience with colleagues
9 THE TECHNICAL SOLUTION (OVERVIEW)
10 THE TECHNICAL SOLUTION (CALL CENTRE)
11 THE TECHNICAL SOLUTION (CALL CENTRE) Patient Data Base Receiving Vital Data Analysing Vital Data
12 THE TECHNICAL SOLUTION (CLIENT S HOME) PTZ camera TV with SCART interface Table mic with call button IR remote control for dialing
13 THE TECHNICAL SOLUTION (CLIENT S HOME) Koko Peak Flow Meter Stethoscope/ Stethosphone Monebo Cardiobelt A&D Medical Digital Weight Scale A&D Medical blood pressure monitor Therasense Freestyle blood glucose monitor Nonin ipod and Xpod pulse oximeter Analogic Fetalgard Lite monitor Criticare vital signs monitor Congestive Heart Failure Diabetic Asthmatic High Risk OB
14 FUTURE APPLICATIONS Providing content such as tailored advise for chronic diseases Access to medical history (client as well as relatives) Integrated personal alarm system Meal ordering Online shopping, online gaming, Training for Parkinson/dementia patients
15 CONCLUSION Growing elderly population requires additional services Keeping cost under control thus increasing quality of life Technology acceptance needed from stakeholders Clients Relatives Care provider (nurses) Appropriate technology and well trained staff are needed for successful implementation of Telecare services.
16 LOOK. LISTEN. COMMUNICATE with SCOTTY. Thank you!
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