Drinking Water Quality Management Standard. Operational Plan for the

Transcription

1 The Corporation of the Municipality of Central Huron Drinking Water Quality Management Standard Operational Plan for the Auburn Drinking Water System Clinton Drinking Water System Kelly Drinking Water System McClinchey Drinking Water System SAM Drinking Water System Vandewetering Drinking Water System

2 Table of Contents Element 1 Element 2 Element 3 Element 4 Element 5 Element 6 Element 7 & 8 Element 9 Element 10 Element 11 Element 12 Element 13 Element 14 & 15 Element 16 Element 17 Element 18 Element 19 Element 20 Element 21 Quality Management System Policy Statement Policy Statement Endorsement Quality Management Standard Representation Document and Records Control Drinking Water Systems Risk Assessment/Risk Assessment Outcomes Organizational Structure, Roles, Responsibilities & Authorities Competencies Personnel Coverage Communications Essential Supplies and Services Review and Provision of Infrastructure & Summary Documentation of Infrastructure Maintenance, Rehabilitation and Renewal Sampling, Testing and Monitoring Measurement and Recording Equipment Calibration and Maintenance Emergency Management Internal Audits Management Review Continual Improvement Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011

3 Table of Appendices Element 6 Appendix A Auburn Drinking Water System Description Auburn Drinking Water System PID Appendix B Clinton Drinking Water System Description Clinton Drinking Water System PID Appendix C Kelly Drinking Water System Description Kelly Drinking Water System PID Appendix D McClinchey Drinking Water System Description McClinchey Drinking Water System PID Appendix E S.A.M. Drinking Water System Description S.A.M. Drinking Water System PID Appendix F VandeWetering Drinking Water System Description VandeWetering Drinking Water System PID Element 5 Element 7 & 8 Element 9 Element 13 Element 16 Element 17 Appendix G Documents and Records Control Matrix Appendix H Risk Assessment Appendix I Organization Structure Appendix J Essential Supplies & Services Contact Listing Appendix K Sampling and Monitoring Sampling Plan Appendix L Measurement and Recording Equipment Calibration and Maintenance Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011

4 Element 18 Element 19 Element 20 Appendix M Emergency Procedures Appendix N Internal Audit Report Form Appendix O Corrective Action Report (form) Corrective Action Report Procedure Appendix P QMS Schedule Appendix Q Table of Revisions Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011

5 Element 1 Quality Management System Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-1-2

6 QUALITY MANAGEMENT SYSTEM The Municipality of Central Huron is the owner of six Municipal Well Supply Systems. The Drinking Water Quality Management Standard for all six of the Municipal Wells is documented in this Operation Plan as part of our efforts to ensure that clean, safe and reliable drinking water is supplied to all customers served by the Municipality of Central Huron. The development and continual improvement of the plan will help ensure that all regulatory requirements are met and that consumers can be confident that their drinking water will be protected through the effective application of the QMS. The six Municipal Wells covered in this document are listed below and are referred to as: Appendix A: Auburn Drinking Water System Appendix B: Clinton Drinking Water System Appendix C: Kelly Drinking Water System Appendix D: McClinchey Drinking Water System Appendix E: SAM Drinking Water System Appendix F: VandeWetering Drinking Water System Element 1, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-1-2

7 Element 2 Quality Management System Policy Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-2-2

8 Quality Management System Policy Statement This policy is applicable to all water systems operated by the Municipality of Central Huron. Our Policy Statement The Municipality of Central Huron, its managers and employees involved with the water systems are committed to ensuring a consistent supply of safe, high quality drinking water that meets or exceeds all regulatory standards and complies with applicable legislation and regulation. The quality is ensured by the implementation, continual improvement and updating of a Management System comprised of policies, procedures, instructions, and forms that demonstrate and support: - risk-based treatment process and distribution evaluation, - staff competency, which includes adequate training and review. - open, regular communications with stakeholders, - workplace safety, and - appropriate contingency/incident response measures. The Municipality of Central Huron, its managers and employees involved with the Municipal water systems are all responsible for understanding, implementing, maintaining and contributing to the continual improvement of the Drinking Water Quality Management System. Element 2, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-2-2

9 Uncontrolled When Printed Issued January 2009 Page 1 of 1 Element Revised July 2, 2015 Revision E-3-2

10 Element 4 QMS Representation Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-4-4

11 Element 4 QMS Representation This policy is to appoint and authorize a Quality Management System Representative, Lead as well as supporting staff. This policy is applicable to all water systems operated by the Municipality of Central Huron. The Quality Management System Team will include the following: QMS Representative: QMS Representative Alternate: Owner Representative(s): Engineering Coordinator Water Wastewater Operator / Compliance Officer Marg Anderson, Councilor Alison Lobb, Councilor The QMS Representatives will be responsible for the following: Ensuring that processes and procedures needed for the QMS are established and maintained. Reporting to Top Management on the performance of the QMS and any need for improvement, as needed, or during the Management Review meetings at a minimum. Ensure that current versions of documents required by the QMS are being used at all times. That through training, personnel are made aware of all applicable legislative and regulatory requirements that pertain to their duties for the operation of the subject system. The QMS Representative ensures that a procedure is in place for Document and Record Control and that all staff are aware of that procedure. Promoting awareness of the QMS throughout the water department of the Municipal Water Systems. Element 4, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-4-4

12 Element 5 Document and Records Control Uncontrolled When Printed Issued January 2009 Element Revised June 13, 2014 Revision E-5-4

13 Element 5 Document and Records Control 1.0 Purpose 1.1 To ensure that documents and records are created, stored, reviewed, updated and disposed of as per the requirements of the Quality Management Standard. QMS documents include: - DW - QMS procedures, forms, checklists - Hazard Analysis and Critical Control Points - Other documents as identified by the QMS Representative or Alternate - Material Safety Data Sheets (MSDS) - Permits, licenses, approvals or other legal documents filed at the Municipality of Central Huron. - Relevant applicable legislation QMS records include: - Completed forms and checklists - Process data spreadsheets - Logbooks - Records that track critical control points (example: analyser data, calibration documents) - Contractor and supplier information, lists of critical supplies and services, inventories of these. - Inspection and maintenance records, work orders. - Key outputs (example: flow data, chemical parameters) - Monitoring and measurement data. - Audit results - Communication records - Minutes of meetings - Training records and certificates. - Records of adverse drinking water occurrences and conditions - Other records as identified by the QMS Representative or Alternate 2.0 Creating Forms and Documents 2.1 The QMS Representative or the Alternate shall be responsible for the control of all QMS documents. 2.2 All documents must meet the approval of the QMS Representative or Alternate before initial or revision issuance. Element 5, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised June 13, 2014 Revision E-5-4

14 2.3 Forms and documents are generated by the QMS Representative or Alternate after discussion with Utilities staff, and to meet the requirements of legislation and the Quality Management Standard. 2.4 The document or form created by the Municipality will have the most recent revision date and ID # in the footer. Where the document or form contains multiple sections that may be revised separately, the individual section shall contain the most recent revision date. A table of revisions shall be maintained at the end of the document to indicate when each section was revised. Forms will have the electronic location also indicated in the footer. 2.5 Any document or form created will be added to the Master List located on the municipal server at "M:\UTILITIES\Water\DWQMS\Appendix G-master list of documents.xlsx". An uncontrolled hardcopy of the Master List will be included in Appendix G of the Operational Plan. The hardcopy shall be updated annually after the Operational Plan review. The Master List indicates the location and revision date of any document or record controlled by this Plan. 3.0 Reviewing, Revising and Removing Documents 3.1 Documents are reviewed as per the schedule in Appendix P of this Plan. 3.2 Revisions are made by the QMS Representative or Alternate as required through the Corrective Action Report process, and through opportunities for improvement identified during reviews or audits. 3.3 The most recent obsolete version of any hard copy or electronic copy is retained, unless otherwise required by legislation. Refer to the Appendix G Retention Time List for retention times of obsolete items and records. 4.0 Storage and Protection of Documents and Records 4.1 Documents and records shall be stored in the locations identified in the Master List, located in Appendix G of the Operational Plan. 4.2 Hard copies requiring long term storage shall be placed in the Utilities vault. 4.3 Electronic copies stored on the municipal computer server system are backed up daily. Electronic copies are secured so that only the applicable staff may alter or delete them as per item Field copies of manuals are also retained at the Utilities office, and electronically as indicated in the Master List, located on the municipal server at "M:\UTILITIES\Water\DWQMS\Appendix G-master list of documents.xlsx" Element 5, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised June 13, 2014 Revision E-5-4

15 Element 6 Drinking Water Systems Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-6-2

16 Element 6 - Drinking Water Systems Drinking Water System Descriptions The Municipality of Central Huron is the owner of six Municipal Well Supply Systems that are operated by the Utilities Department. The six Municipal Drinking Water Systems and each process diagram are described in the following Appendices: Appendix A: Auburn Drinking Water System Appendix B: Clinton Drinking Water System Appendix C: Kelly Drinking Water System Appendix D: McClinchey Drinking Water System Appendix E: SAM Drinking Water System Appendix F: VandeWetering Drinking Water System Element 6, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-6-2

17 Element 7 & 8 Risk Assessments and Outcomes Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-7/8-5

18 1.0 Purpose: Elements 7 & 8 - Risk Assessments and Outcomes 1.1 The Municipality of Central Huron Utilities Department shall identify hazardous events and associated hazards, rank them according to risk, determine critical control points and critical limits, and outline procedures and processes for monitoring, controlling and responding to deviations from the control limits. 1.2 The outcome of this task is presented in the Appendix H and is broken down by drinking water system. 1.3 Review of the hazards analysis is to be done annually, and a complete risk assessment is to be done every 36 months (2017, 2020, 2023, 2026 ) as outlined in Appendix P. 2.0 Definitions: Critical Control Point (CCP) A step or point in a drinking water system at which control can be applied by the operating authority and is essential to prevent or eliminate a drinking water health hazard or reduce it to an acceptable level. P.I.D. Process and Instrumentation Diagrams Hazard A source of danger or a property that may cause drinking water to be unsafe for human consumption. A drinking water hazard is a biological, chemical physical or radiological agent that has the potential to cause harm. Hazardous Event An incident or situation that can lead to the presence of a hazard. Hazards and hazardous events can result from natural or technological causes, or from human activity. Minimum Required Critical Control Point (MRCCP) A step or point in a drinking water system at which control can be applied by the operating authority and is essential to prevent or eliminate a drinking water health hazard or reduce it to an acceptable level. Is defined as a minimum required by The Standard due to its relevance to required disinfection, even if its hazard ranking does not identify it as a CCP Risk Assessment An orderly methodology of identifying hazards or hazardous events that may affect the safety of drinking water and evaluating their significance. Elements 7 & 8, Page 2 of 5 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-7/8-5

19 2.0 Definitions continued: Risk The probability of identified hazards causing harm, including the magnitude of that harm or the consequences. 3.0 Hazard Analysis Procedure 3.1 The Quality Management System Representative or Alternate will initiate the Risk Assessment process. All operators will be asked to participate and will review the risk assessments. 3.2 A copy of the Process and Instrumentation Drawing (PID) shall be available for each well, well pumping station and distribution system along with a water distribution system layout drawing 3.3 The operators shall review the PID s to confirm that the PID is current and correct. 3.4 The operators will discuss and identify potential hazards or hazardous events for each process area. The list of hazards and events includes a short identification of the possible outcomes of the hazardous event. The process areas shall include but not be limited to: - Aquifers -Turbidity Monitoring - Raw Water Wells - Chlorine Monitoring - Flow Monitoring - Pumphouse Security - Iron Sequestering - SCADA - Disinfection - Distribution - Chlorine Contact - Storage 3.5 For each hazard/hazardous event the Likelihood, Severity on the water supply safety, and Detectability of Occurrence shall be determined and ranked on a scale of 1 to 5. Reliability and redundancy of equipment shall be considered when determining rankings. See Hazard Ranking Table on the following page for more details regarding each ranking element. 3.6 The Likelihood, Severity and Detectability rankings shall be added to provide a total CCP ranking for each hazard. If the total CCP ranking = 8 or more, or is one of the MOE recommended minimum CCPs (see chapter of Implementing Quality Management:A Guide for Ontario s Drinking Water Systems, July 2007), then the hazardous event is considered to be a Critical Control Point. 3.7 If the hazardous event cannot be controlled it is not a CCP. 3.8 In the Appendix H tables, for each of the hazardous events identified the ranking shall be listed. Existing hazard monitoring and control measures shall be identified. Operational limits for those determined to be Critical Control Points shall be defined and considered if developing or reviewing related procedures and contingencies. Elements 7 & 8, Page 3 of 5 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-7/8-5

20 3.9 This process allow the operators to identify and review the potential hazards, hazardous events and critical control points of each water system. It also summarizes the procedures associated with each of these critical control points and potential hazards, giving an overview of procedures available or missing and the associated operational limits Once the operators have reviewed and ranked the hazards, the Quality Management System Representative and Alternate will review the results. Rankings will be averaged for each hazard. Any hazards added or significant changes to the hazard rankings (ie addition or removal of a CCP) will be reviewed with the operators prior to implementation. Elements 7 & 8, Page 4 of 5 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-7/8-5

21 Hazard Ranking Rating Likelihood Severity Detectability 1 Rare Insignificant High Requires exceptional Little operational disruption Immediately detectable circumstances to occur. 2 Unlikely Minor Moderate Could occur at some Impact on small portion of Indicated by alarm or lab point. population, easily managed result. operationally. 3 Possible Moderate Detectable Will occur at some point. Minor impact on large Visually detectable, rounds population, managed or maintenance. operationally. 4 Likely Major Poor Will occur during normal Significant impact on large Would no be detected until circumstances. population, difficult to problem occurs. manage. 5 Certain Catastrophic Undetectable Expected to occur in most Major impact on large Cannot be detected under circumstances. population, complete any circumstances. systems failure. Elements 7 & 8, Page 5 of 5 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-7/8-5

22 Element 9 - Organizational Structure, Roles, Responsibilities and Authorities Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-9-7

23 Owner Element 9- Organizational Structure, Roles, Responsibilities and Authorities The owner of the Municipal Well Supply Systems is The Municipality of Central Huron, which is represented by an elected Mayor and Municipal Council and is responsible for ensuring the delivery of a safe and reliable supply of drinking water to the residents of the Municipality of Central Huron. Refer to Appendix I for the Organizational Flow Chart. The Council is responsible for endorsing the ongoing development of the QMS for the Municipality of Central Huron Drinking Water Systems by providing two Council representatives for the Management Review of the QMS. The Mayor and Council has the authority to delegate the management of the drinking water system to qualified staff. Responsibilities In addition to ensuring the provision of safe and reliable municipal water supply to the serviced areas of the Municipality of Central Huron, the owner is also responsible for: Municipal Governance. Long Range and Strategic Planning. Policy, Decision-making & Budget Setting. Community Liaison & Representation Economic Development Promotion. Corporate Employer. Authorities On behalf of the electorate of the Municipality of Central Huron, the owner is authorized to: Manage or delegate management of utility assets. Review, revise and approve proposed and existing bylaws, expenditures, user fees and taxation rates. Provide/review/approve administrative policy direction. Hire, discipline or terminate Municipal staff or contracted service providers. Element 9, Page 2 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-9-7

24 Chief Administrative Officer Being a member of the Top Management, the Chief Administrative Officer, as directed by the Mayor and Council, has the responsibility and authority to exercise general control and management of the affairs of the Municipality and to ensure the efficient and effective operation of the Municipality. Clerk Responsible for overseeing the daily administration of the Clerk s Department. This position entails a wide variety of functions including the execution of the statutory duties of Registrar, Official Signatory, Elections Officer, Licensing Officer, Marriage Commissioner, and other advisory duties in accordance with the Municipal Act and various other Acts and legislation. A Department Head position, the Clerk manages the Clerk s Department including the Building and Planning Department, Committee of Adjustment, Cemetery Administration, Bylaw Enforcement, Animal Control, and Municipal Drainage, Heritage Designation. Responsible to provide corporate administrative and secretariat services to Council and other boards and committees as required, Corporate Records Management, and Municipal Freedom of Information and Protection or Personal Privacy Act compliance. Engineering Coordinator of Finance Appointed by by-law and performs the legislated duties per Municipal Act, 2011 S.286. The Engineering Coordinator of Finance is responsible for the day-to-day financial management of the Municipality by providing general accounting, financial analysis and reporting, budgeting, purchasing policy, taxation, payroll and fiscal and long term financial planning. Element 9, Page 3 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-9-7

25 Engineering Coordinator (and QMS Representative) Being a member of Top Management the Engineering Coordinator acts as the QMS Representative. The Engineering Coordinator is responsible for ensuring that operations within the municipal water supply system are being performed to guarantee that municipal drinking water is safe and systems are in compliance with current regulations. The Engineering Coordinator must provide long term planning and budgeting, inform the Clerk and Council of deficiencies and required resources, and provide the Clerk and Council with current technical and administrative information and advice. The Engineering Coordinator has the authority to ensure staff is in place to operate the drinking water system, develop administrative and technical policy, evaluate and prioritize long term utility needs. Responsibilities also include preparing reports for capital expenditures, budgeting, maintenance activities, and infrastructure condition assessments for the Council, CAO and Clerk, regulatory authorities, and the public. The Engineering Coordinator is also responsible for the management of the daily operations of the water treatment plant and distribution system. The Engineering Coordinator will provide guidance to and receive feedback from operators on regular operations and future needs. The Engineering Coordinator is authorized to direct the Utilities Foreperson and the operators, develop policies, and communicate with regulatory and technical authorities including the Chief Administrative Officer, senior managers and the general public. Utilities Foreperson The Utilities Foreperson is responsible for the supervision of daily operations and staff of the drinking water systems, while also acting as a Utilities Operator. Responsibilities include scheduling maintenance, scheduling staff and contractors, confirming all required tests are completed, reporting normal and abnormal conditions to the Engineering Coordinator. The Foreperson also ensures that standard operational procedures are followed as documented in the Operations Manuals. The position includes purchasing of process chemicals, lab supplies, testing services, equipment, and parts. Assists in the planning of construction projects. The Foreperson is authorized to direct the daily duties of the plant operators, supervise any on site contractors as well as directing operators and contractors in the repair, maintenance and renewal of the distribution system. Element 9, Page 4 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-9-7

26 Utilities (QMS Representative Alternate) The Utilities is the QMS Representative Alternate and is responsible for maintaining required Ministry of the Environment licenses and permits for the water systems, as well ensuring all operations and maintenance of the systems meet regulatory requirements. Recording of daily activities, following current regulations and reporting of normal and abnormal conditions to the Foreperson are included in the duties. The acts as a liaison with the MOE and auditing bodies, develops procedures and contingencies, and prepares reports as required. The acts as the ORO for the water systems. Utilities Operators Operators are required to carry out the daily duties for the systems to ensure operations are completed and recorded in compliance with O. Reg. 170/03 and O. Reg. 128/04. Certified operators are authorized to collect samples, perform testing, adjust treatment processes and perform maintenance on the treatment and distribution systems, in accordance with standard operating procedures, to ensure a safe and adequate water supply. Utilities Clerk Primarily responsible for water and sewer billing, the Utilities Clerk works with the meter reader to ensure billing functions occur in a timely manner. Aids in troubleshooting meter reading issues. Assists with data entry for the water systems. Element 9, Page 5 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-9-7

27 Element 10 - Competencies Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-10-7

28 Element 10 - Competencies 1.0 Purpose 1.1 To identify the competencies required for personnel performing duties directly affecting drinking water quality. 1.2 To document activities to develop and maintain competencies. 1.3 To document activities to ensure personnel are aware of the relevance of their duties and how they affect safe drinking water. 2.0 Required Competencies Competency Requirements Table Role Required Competencies Desired Competencies Mayor and Council must have or obtain enough knowledge to make informed decisions regarding policy and financial matters that impact the water system Chief Administrative Officer (CAO) sufficient knowledge to make informed decisions regarding policy and financial matters that impact the water system knowledge of the duties of the Engineering Coordinator, Utilities Foreperson, Utilities, Utilities Operators an intermediate knowledge of the Safe Drinking Water Act and applicable regulations advanced knowledge of administrative skills that are expected of a senior level manager Element 10, Page 2 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-10-7

29 Engineering Coordinator / QMS Representative Utility Foreperson Competency Requirements Table Role Required Competencies Desired Competencies Supervisory advanced administrative training/experience skills expected of a senior Good understanding of the level manager Safe Drinking Water Act and a working knowledge of applicable legislation the Municipality of Central Understanding of the Huron Drinking Water Drinking Water Quality Systems Management Standard Gas chlorination training, Knowledge of SCADA sodium hypochlorite Mechanical aptitude and disinfection and UV knowledge of construction disinfection training practices confined space entry Good working knowledge of training, road side work Health and Safety training regulations First Aid training, understanding of WHMIS Class 1 Water Distribution and Supply water operators certificate or higher Good understanding of the Safe Drinking Water Act and applicable legislation Knowledge of SCADA Mechanical aptitude and knowledge of construction practices Good working knowledge of Health and Safety regulations First Aid training, understanding of WHMIS, confined space entry training, road side work training Supervisory training/experience Class G drivers license Computer literacy Communication and record keeping skills Ability to liaise with the public Knowledge of Municipal policies as they relate to the water systems Ability to schedule maintenance and operator duties as required Gas chlorination training, sodium hypochlorite disinfection and UV disinfection training Element 10, Page 3 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-10-7

30 Utilities Compliance Officer Utilities Operator Role Required Competencies Desired Competencies Class 2 Water Distribution Computer literacy and Supply operators Communication and certificate or higher record keeping skills Good understanding of the Ability to liaise with the Safe Drinking Water Act and public, Health Unit and applicable legislation ministry officials Understanding of the Knowledge of Municipal Drinking Water Quality policies as they relate to Management Standard the water systems Knowledge of SCADA Gas chlorination training, Mechanical aptitude and sodium hypochlorite knowledge of construction disinfection and UV practices disinfection training Good working knowledge of Health and Safety regulations First Aid training, understanding of WHMIS, confined space entry training, road side work training Class G drivers license Operator in Training (OIT) Water Distribution and Supply certificate or higher Good understanding of the Safe Drinking Water Act and applicable legislation Knowledge of SCADA Mechanical aptitude and knowledge of construction practices Good working knowledge of Health and Safety regulations First Aid training, understanding of WHMIS, confined space entry training, road side work training Class G drivers license Computer literacy Communication and record keeping skills Ability to liaise with the public, Health Unit and ministry officials Knowledge of Municipal policies as they relate to the water systems Gas chlorination training, sodium hypochlorite disinfection and UV disinfection training Element 10, Page 4 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-10-7

31 3.0 Maintaining Competencies 3.1 All licensed operators are required to maintain the minimum training as set out by O.Reg 128/04. For the Municipality of Central Huron this requires a minimum of 1.2 CEU s (12 hours certified education units) and 23 hours of on the job (OJT) training average per year. Please refer to the regulation for a more detailed explanation of the license requirements. 3.2 Operators are required to take courses for items regulated under the Ontario Health and Safety Act at regular intervals. These include, but are not limited to, Confined Space Entry, First Aid and WHMIS. The Municipal Health and Safety Committee shall insure that employees are aware of and maintain such required training. 3.3 Regular training and review of operating procedures and emergency response procedures is to occur as per the Operational Plan, Appendix P-QMS Schedule, or as changes occur. 3.4 Additional training for job specific applications may be requested either by the employee or supervisor as warranted. 3.5 Operators are required to maintain records of and track their own training to ensure they meet, at a minimum, the requirements of O.Reg 128/04. This is achieved with the assistance of the. 4.0 Reviewing Relevance of Competency to Providing Safe Drinking Water 4.1 QMS training and document reviews are to occur as per Operational Plan, Appendix P-QMS Schedule, or as changes occur. 4.2 The QMS Representative or Alternate will maintain an electronic record of the QMS training and review sessions. These records will be stored on the Municipal computer network at M:\UTILITIES\Water\DWQMS\Staff and Management Reviews or training 4.3 Annually, the Engineering Coordinator does a performance evaluation of all operators, reviewing past accomplishments and setting future goals. This evaluation is also presented to the CAO for review. 4.4 Should any required member of the staff miss an applicable training or review session, the electronic copy shall be made available for their review. The QMS Representative or Alternate shall review the session with that staff member as soon as possible after that staff member becomes available to do so, and document this review as per 3.2. Element 10, Page 5 of 5 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-10-7

32 Element 11 Personnel Coverage Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2016 Revision E-11-6

33 Element 11- Personnel Coverage 1.0 Purpose To document a procedure for ensuring that an adequate number of competent staff are available to complete the duties that directly affect drinking water quality. 2.0 Staffing 2.1 Five licensed water operators are on staff. The operators normally work 40 hours per week from Monday to Friday, with start and finish times dictated by the union contract. 2.2 One operator is designated as being on-call on a weekly rotational basis. The on-call operator is responsible for responding to any alarm or emergency conditions in a timely fashion, and calling for additional staffing as needed. 2.3 The on-call operator also performs weekend checks of the water systems, requiring 4 hours per day. The operator performing the weekend duties may take the following Friday off in lieu of weekend time worked. 2.4 The Operator In Charge (OIC) may be any one of the operators who has achieved the licensing necessary to act in this role as per O. Reg 128. The qualified operator who visits a given site is deemed to be the OIC for that drinking water system at that time. For after hours calls, the on-call operator will be considered the OIC. (See also Contingency Plans) 2.5 The Overall Responsible Operator (ORO) is designated by the municipal council, and must meet the requirements of an ORO as dictated by O.Reg 128. The has been designated as the ORO for all of the Central Huron drinking water systems. Backup ORO coverage is maintained by other operators who are qualified as per O.Reg 128 and have volunteered to act in this capacity. A log sheet tracking ORO designation is kept at the Clinton SCADA computer. (See also Contingency Plans) Element 11, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2016 Revision E-11-6

34 3.0 Scheduling 3.1 The on-call schedule is developed by the Utilities Foreman. 3.2 Non emergency overtime is approved by the Utilities Foreman and/or the Engineering Coordinator. 3.3 Vacation and other leave is approved by the Engineering Coordinator in consultation with the Foreman. 3.4 System checks and site visits are scheduled as per the Operations Manuals, Operational Checks and Procedures section, the Sampling Plans (found in the Operational Plan and the Operations Manuals) and the need for maintenance as dictated by the schedules in the Maintenance Binders. The Foreman schedules the site visits on a routine basis. 4.0 Monitoring 4.1 All drinking water systems are continuously monitored by either SCADA or autodialer / data collections systems 4.2 Alarm conditions are called out to a pager service which alerts the on-call operator. Should the on-call operator not confirm receipt of the alarm condition with the service, the pager service will begin calling the other operators in order of operator seniority until they get a response. 5.0 Emergency Staffing 5.1 In the event of an emergency, staff will be required to work on an as needed basis, while following the rules dictated by the Union contract. 5.2 In the event of a Union labour disagreement or walkout Management will contact the MOE for guidance. The Engineering Coordinator may act as an operator if properly licensed, neighbouring municipalities may be contacted for temporary aid agreements or contracting companies that provide emergency coverage services may be used. Element 11, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2016 Revision E-11-6

35 Element 12 - Communications Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-12-5

36 1.0 Purpose: Element 12 - Communications Procedure To document a procedure for communications that describes how relevant aspects of the Quality Management System are communicated between the Owner, the Top Management, Operating Authority Personnel, suppliers and the public. 2.0 Procedures 2.01 As documents directly related to the QMS are developed or revised by the QMS Representative, they will be distributed either by hardcopy, fax or electronically to the Owner (or their representatives), Top Management and Employees that have relevant responsibility for the production and delivery of potable water. The Engineering Coordinator communicates to the Council and Top Management during regular meetings. The effectiveness and performance of the QMS is communicated through regular departmental reports As documents directly related to the QMS are developed or revised by the QMS Representative, they will be distributed either by hardcopy, fax or electronically to affected Essential Suppliers. New policies/procedures or substantial changes to existing policies/procedures are communicated to operational personnel through information meetings Any new Documents and/or Records are reviewed by the QMS Representative and/or Alternate and are reviewed with all relevant staff A billing insert(s) will be included to inform the pubic on QMS matters on an as needed basis. The QMS Policy Statement will be posted at the Utilities shop and at the Municipal Office where it will be clearly visible to the Public, General Employees and Operational Personnel. Council and top management has been made aware of the Policy Statement via reports to council and through the annual management review with the two council representatives Current copies of the Operational Plan and associated policies/procedures are located in areas which make them easily available to Council and Operational Personnel. The Operational Plan is also available for public viewing at the Municipal Office and on the Municipal web site Essential suppliers and service providers are listed in the Operational Plan. An information package will be sent to these firms by the QMS Representative or Alternate with a letter introducing the QMS and Policy Statement as necessary, as well as details of the Operational Plan which Element 12, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-12-5

37 are relevant to the relationship between the supplier and the Municipality. Bid and contract documents issued by the Municipality will include relevant QMS aspects Consumer water complaints may be reported verbally to water operators, to the receptionist at the municipal office or to the Utilities Clerk. A work order is generated by the receptionist or Utilities Clerk. Complaints and actions that are taken to resolve any problems are recorded and a copy is kept in the Complaints binder. The detailed complaints procedure is located in the Operations Manual Information pertaining to the QMS will be posted on the Municipal website at Element 12, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-12-5

38 Element 13 - Essential Supplies and Services Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-13-6

39 Element 13 - Essential Supplies and Services 1.0 Purpose This procedure ensures that quality services and supplies deemed essential for the delivery of safe drinking water are maintained. This procedure is applicable to all water systems operated by the Municipality of Central Huron. A list of essential services and suppliers can be located in Appendix J of this document. A complete listing of Contact names, addresses and telephone numbers for all services and supplies is located in the Operations and Maintenance Manual at the well house. 2.0 Quality Requirements 2.1 Process Chemicals All suppliers of process chemicals must have proof of current registration with NSF/ANSI Standard 60: Drinking Water Treatment Chemicals -- Health Effects, shall provide proof to the Municipality of Central Huron as requested that the chemicals are certified for potable use, and shall notify the Municipality of Central Huron of any issues that could jeopardize their certification. 2.2 Equipment and Distribution Supplies All equipment, materials and supplies used in the delivery of potable water shall be meant for that purpose. Materials coming into contact with the water supply shall conform to the AWWA and NSF/ANSI Standard 61: Drinking Water System Components - Health Effects standards. 2.3 Contractors All work performed on the drinking water system shall conform to the applicable AWWA guidelines or equivalent. Contractors shall perform work in a safe manner, following all applicable legislation related to the nature of the work. 2.4 Laboratory Services The Safe Drinking Water Act, 2002 requires that laboratories performing drinking water testing be licensed. The Municipality of Central Huron uses SGS laboratory for its drinking water sample analyses, Maxxam Analytics is the alternate laboratory. Element 13, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-13-6

40 3.0 Procurement of Supplies and Contractors 3.1 For each essential supply or service needed on a day-to-day basis the Utility Operators are responsible for the ordering of these supplies or services. Orders may be placed using the numbered Purchase Order system, or on account depending on the vendor s agreement with the municipality. Operators must ensure that the items and services meet the quality requirements previously listed. 3.2 For supplies or services that would require costly ordering, the Engineering Coordinator would be involved in the procurement of such service or supply as described in the Manager s Purchasing Guide. 3.3 For supplies and services provided via a tendered job (eg. new watermain installation), these quality criteria shall be defined during the tender process by the engineering firm responsible in consultation with the Engineering Coordinator. 4.0 Notification of Quality Management Standard and Confirmation 4.1 Any existing and new service or supply provider shall be notified that the Municipality of Central Huron has adopted this quality management standard. This shall be done using the communiqué located in Appendix J. The communiqué includes an explanatory letter, the QMS Policy, a list of requirements and a confirmation form they are to sign and return. 4.2 Should the service or supply provider not sign and return the form within 30 days, a reminder letter (also in Appendix J) will be sent to them. 4.3 Should the service or supply provider not sign and return the form within 30 days of receiving the reminder, the Municipality shall verbally contact them and request the form be signed. The supplier shall be notified that they may be jeopardizing their business relationship with the Municipality, should they not confirm they understand and intend to meet the expectations of the QMS.. Element 13, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised January 11, 2017 Revision E-13-6

41 Elements 14 & 15 - Review and Provision of Infrastructure & Summary Documentation of Infrastructure Maintenance, Rehabilitation and Renewal Elements 14 & 15, Page 1 of 2 Uncontrolled When Printed Issued January 2009 Element Revised January 9, 2017 Revision E

42 Elements 14 & 15 - Review and Provision of Infrastructure & Summary Documentation of Infrastructure Maintenance, Rehabilitation and Renewal This procedure verifies that Management and Staff review annually the adequacy and sustainability of the existing infrastructure for the operation and maintenance of this system. In 2012, the Municipality developed a Financial Plan as per the Safe Drinking Water Act, 2002 which requires an in depth analysis of capital and operating needs, a review of current and future demand versus supply, and consideration of available funding sources. In 2013, the Municipality developed an Asset Management Plan (AMP) that complies with the requirements as outlined within the Provincial Building Together Guide for Municipal Asset Management Plans. The AMP serves as a strategic, tactical, and financial document, ensuring the management of the available resources and establishing desired levels of service. The AMP is annually reviewed and updated for changes to existing infrastructure and the addition of new infrastructure. Updates to existing infrastructure can also be reviewed through the departmental Committee of the Whole meeting minutes which occur on a monthly basis. The system review is based on the following criteria: Service issues recorded in the work order system, identifying the problem, date of occurrence and resolution by staff. These can be a result of planned or unplanned changes. Ministry of Environment or Ministry of Health issues or regulatory changes that affect operations or equipment which are addressed in the MOE s Annual Inspection Reports and ratings. Age of existing distribution system. The buildings, workspace, associated utilities (e.g. natural gas, hydro ), process equipment (e.g. Chemical feed Pumps) and supporting services (e.g. Chemical feed pump technician) are observed and any deficiencies corrected. Planned preventative maintenance is documented in the operational plan and is done as due diligence in order to potentially eliminate any unplanned maintenance activities. This is tracked through maintenance cards and included in records at each system. Elements 14 & 15, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised January 9, 2017 Revision E

43 Element 16 Sampling Testing and Monitoring Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-16-5

44 1.0 Purpose Element 16 - Sampling, Testing and Monitoring 1.1 To document a procedure for adequate sampling, testing and monitoring for process control and to ensure that the water quality standards as set out in O.Reg 169 and O. Reg 170 are met under the most challenging conditions. 1.2 To identify how testing and monitoring results are recorded and shared between the Operating Authority and the Owner. 2.0 Scope This procedure is applicable to all water projects in the Municipality of Central Huron and describes the sampling and monitoring activities for the wells. The Sampling Plans are outlined in Appendix K of this document. The five rural wells have one sampling plan as they are small municipal residential systems, Clinton has a separate Sampling Plan as it is a large municipal residential system. 3.0 Sampling Requirements 3.1 Sampling is carried out, at a minimum as, per O.Reg. 170/03. Sampling above and beyond these regulations may be done as per the requirements of a certificate of approval, drinking water license requirement, or at the discretion of the operating authority. 3.2 Sampling for new construction, or during maintenance activities is done according to applicable AWWA standards, and under the advice of the Medical Officer of Health as required. 3.3 Specific sampling procedures for individual sites are documented within the drinking water system s Operations Manual, where more detailed explanations of sampling procedures were deemed necessary. 3.4 Appendix K of this plan outlines the sampling requirements for each site. The system s applicable table is also found in the drinking water system s Operations Manual. 4.0 Recording of Results 4.1 Sampling results are recorded and retained, at a minimum as, per O.Reg. 170/ Operator generated test results are logged in the system s logbook, and on a logsheet for transposition onto spreadsheets. Refer to Appendix K. Element 16, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-16-5

45 4.3 Continuous analyzer test results are retrieved from the site s applicable system and the data is backed up to M:\UTILITIES. This data is reviewed by the operators as per O.Reg 170, at a minimum. 4.4 Laboratory generated test results are reviewed by the and stored on the municipal computer network at M:\UTILITIES. The data is transposed onto spreadsheets for reporting purposes. 5.0 Sharing of Results with Owner 5.1 The Engineering Coordinator communicates the results of the water sampling, testing and monitoring through regular reports to council. 5.2 Council is presented with the Annual Reports and Summary Reports generated as per O.Reg 170. The Annual Reports are also posted on the municipal web site. Element 16, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-16-5

46 Element 17 Measurement and Recording Equipment Calibration and Maintenance Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-17-2

47 1.0 Purpose Element 17-Measurement and Recording Equipment Calibration and Maintenance This procedure outlines the calibration and maintenance of measurement and recording equipment and is applicable to all water projects in the Municipality of Central Huron and is carried out by the operators of the drinking water systems unless stated otherwise. 2.0 Procedure 2.1 Portable hand held analyzers are to be checked and recalibrated as per the schedule in Appendix L. 2.2 On line analyzers are to be checked and recalibrated as per the schedule in Appendix L. 2.3 All regulated flow meters are calibrated annually with an independent instrumentation contractor to verify accuracy. 2.4 Refer to Appendix L for detailed schedule of calibration and maintenance. Element 17, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised June 21, 2011 Revision E-17-2

48 Element 18 Emergency Management Uncontrolled When Printed Issued January 2009 Element Revised January 10, 2017 Revision E-18-4

49 Element 18 - Emergency Management Detailed documented procedures for dealing with emergency situations, adverse water quality incidents, and reporting procedures are located in the drinking water system s Operations Manuals, in the Contingency Plan section. These manuals are located at the Municipality of Central Huron Utilities Office, electronically on the municipal server, and at each drinking water system s pumphouse. The procedures outline the roles and responsibilities of the owner and the operating authority for emergency conditions, and make reference to the Municipal Emergency Response Plan when it is required. The rural wells have one Contingency Plan, as they are all considered small municipal residential systems and operate in a very similar manner. The Clinton Drinking Water System has its own contingency plan, located in the pump plant office. The Mayor or Deputy Mayor of the Municipality of Central Huron, as Head of Council, is responsible for declaring that a municipal emergency exists and enacting the Municipal Emergency Response Plan. A water system issue may result in the declaration of a Municipal Emergency by the Mayor in consultation with the Operating Authourity, or the system may be affected by a Municipal Emergency. Preparedness 1. All operators in the Municipality of Central Huron have training and are aware of the locations of written procedures to deal with emergencies in the water treatment and distribution systems. 2. The adequacy of the response to emergency situations using the procedures will be reviewed at regular operator meetings following recovery from any incident. 3. Once per year, a desktop exercise will be conducted to test selected emergency procedures. This yearly test is identified in the Introduction section of the Contingency Plan and the forms are available in the forms section. 4. If a procedure should change, training/review of the procedure will occur with all operators during the regular operator meetings. 5. If new employees are brought into the system, training will occur on dealing with emergency situations. Senior employees or direct supervisors would provide this training. New employees will be trained on emergency procedures throughout the course of their orientation to the Municipality s water systems. 6. All training will be documented in the employee training records. Element 18, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised January 10, 2017 Revision E-18-4

50 Water Emergencies During the office hours of 8:30 a.m. to 4:30 p.m., calls from the public will be received at the Municipal Office and relayed to the operating staff. Alarm calls from the sites or notifications from the lab will be directed to the Utility s pager service. After hours and on weekends, emergency calls will be directed to the Utility s pager service. On call personnel will handle all situations. Twenty-four hour on call operators and alarm systems ensure that a qualified staff member will attend to and assess any emergency situation within a very short period of time. The Operations Manuals contain up to date lists of emergency contacts. A list of staff contact numbers is provided as well. Water Service Problems If a customer calls with no water or low water pressure the operator shall be dispatched to confirm the water mains are functioning properly and there are not water main breaks. If the problem is not related to the watermains, then the customer will be told to call a plumber. If a customer calls with a water quality problem, such as odour or bad taste, a water treatment plant operator will be dispatched to assess the problem. Element 18, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised January 10, 2017 Revision E-18-4

51 Element 19 Internal Audit Procedure Uncontrolled When Printed Issued January 2009 Element Revised March 7, 2016 Revision E-19-5

52 Element 19 - Internal Audit Procedure 1.0 Purpose 1.1 Internal audits will be conducted to confirm that the QMS is effectively implemented and complies with the requirements of the Standard. Each element of the Standard is audited at least once annually. 2.0 Audit Schedule 2.1 Audits shall occur, at a minimum, as per the schedule listed in Appendix P of this manual. There will be no audits scheduled for July, August or September of each year. 3.0 Auditors 3.1 Internal auditors will be selected by the QMS Representative 3.2 Internal auditors will have the following qualifications: a. Employees who have completed internal audit training or b. Employees of other operating authorities who have completed internal audit training and who have completed a minimum of two internal audits of quality management systems within their own organizations or c. An outside management/consulting organization that has the qualifications to conduct an audit. 4.0 Audit Preparation 4.1 Prior to the audit, the QMS Representative or Alternate shall provide the auditor with the last internal and third-party audit reports in preparation for the audit. 4.2 Prior to the audit, the QMS Representative or Alternate shall provide the auditor with the Operational Plan and any related QMS documents requested by the auditor (eg. Operations Manuals, Contingency Plans etc.). 4.3 The QMS Representative or Alternate shall provide the auditor with the DWQMS Internal Audit Checklist located in Appendix N of the Operational Plan. The auditor will be advised that the Audit Checklist is to be filled out to verify that Operational Plan has been audited against all elements of the standard. Element 19, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised March 7, 2016 Revision E-19-5

53 5.0 Reporting the Results 5.1 The auditor shall submit the completed DWQMS Internal Audit report to the QMS Representative and Alternate. 5.2 The report shall include any items of non-conformance from the QMS Standard and opportunities for improvement. This is to be summarized by completing the Audit Checklist form in Appendix N. 6.0 Audit Response 6.1 The QMS Representative or Alternate shall address all non-conformance items through the Corrective Action Reports (CAR) procedure in Appendix O of the Operational Plan, as per Element 21. Opportunities for improvement shall also be reviewed by the QMS Representative and Alternate at this time and CAR s considered at this time on a case by case basis. 6.2 Non-conformances shall be addressed via the CAR procedure within 30 days of receiving the audit report. Element 19, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised March 7, 2016 Revision E-19-5

54 Element 20 Management Review Element 20, Page 1 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-20-5

55 Element 20 - Management Review Management reviews are conducted to assess and ensure the continuing suitability, adequacy, and effectiveness of the QMS. Audits shall occur, at a minimum, as per the schedule listed in Appendix P of this manual. Participants Management reviews shall be conducted during a meeting of the Management Review Committee, consisting of the following participants : The Engineering Coordinator (QMS Representative) The (Alternate QMS Representative) 2 members of council, as selected by council Other participants may be added at the discretion of the Management Review Committee. The meeting is chaired by the QMS Representative or Alternate. Procedure This procedure is applicable to the Municipality of Central Huron management, plant operations, and distribution activities that fall under the scope of the QMS. Prior to the Management Review Meeting, the QMS Representative or Alternate shall provide a meeting agenda and summaries of the following information to the Management Review Committee: 1. Listing of incidents of regulatory non-compliance. 2. Incidents of adverse drinking water tests 3. Deviations from critical control limits and response actions 4. The effectiveness of the risk assessment process 5. Results of any relevant internal and third-party audits 6. Results of emergency response testing 7. Summary/trending of operational performance (raw and treated) noting any deficiencies 8. Status of action-items from last Management Review 9. Status of management action items identified between reviews 10. Changes that could affect the QMS 11. Consumer feedback/complaints 12. Resources need to maintain the QMS 13. The results of the infrastructure review 14. A review of Operational Plan currency, content and updates 15. Summary of Management Review Committee Meeting minutes pertaining to the QMS scope 16. Changes in process or management that may affect drinking water quality 17. Recommendations for improvement of the QMS (staff suggestions) Element 20, Page 2 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-20-5

56 The Management Review Committee shall review and discuss all information presented. The Committee shall make recommendations and initiate an action plan, including the person responsible for delivering the action items and the proposed timelines, to improve the content and implementation of the Operational Plan and related procedures, and to ensure the provision of adequate resources. Minutes of management review meetings shall be maintained. The minutes shall document all new and outstanding action as well as any decisions made by the Committee. The QMS Representative or Alternate shall be responsible for communication and implementation of the management review action items as per QMS Communication procedure. The QMS Representative will provide a copy of the minutes of the Management Review meeting to council during the next council meeting. Element 20, Page 3 of 3 Uncontrolled When Printed Issued January 2009 Element Revised May 6, 2015 Revision E-20-5

57 Element 21 Continual Improvement Uncontrolled When Printed Issued January 2009 Element Revised March 4, 2016 Revision E-21-3

58 Element 21- Continual Improvement 1.0 Purpose 1.1 In order to continually improve the effectiveness of the Operational Plan within the Municipality of Central Huron, the Operating Authourity shall continually improve the effectiveness of its Management System (QMS) through the use of a corrective actions process. Implementation of a corrective action process will help in eliminating the causes of non-conformance in the QMS and document all changes made to the Plan when non-conformances or opportunities for improvement are identified. 1.2 To ensure that the QMS delivers positive results the Operating Authority commits to: - Keeping QMS documentation current by scheduled reviews (see Appendix P). - Reviewing any changes in employee turnover, sources of purchased supplies and services, and changes or upgrades in equipment and technology that may affect the QMS. - Ensuring that new employees and new suppliers are advised of their responsibilities under the QMS. - Maintaining the internal audit program, ensuring all elements of the Operational Plan are audited and responding in a timely manner to all findings. - Continuing to conduct meaningful management reviews. - Closing the loop on all corrective actions 1.3 Any non-conformance will prompt the operating authority to investigate, identify the root cause of the non-conformance, correct the issue and record the actions taken so that the problem does not recur. 1.4 The process for recording QMS corrective actions should ensure the following information is recorded: - the date that a quality related problem, deviation, or non-conformance occurred, or was identified. - a description of the non-conformance. - the root cause (reason why) the non-conformance occurred as determined using the 5 Why process - responsibilities and timelines for corrective actions - a listing of the corrective actions taken and the date completed - a quarterly review of the corrective action reports to ensure actions are taking place and are being completed 1.5 See Appendix O for the corrective action procedure and Corrective Action Report (CAR) form. Element 21, Page 2 of 2 Uncontrolled When Printed Issued January 2009 Element Revised March 4, 2016 Revision E-21-3

59 Auburn Drinking Water System Description The Auburn Drinking Water System is located in the hamlet of Auburn at 44 Hardwood Line within the Municipality of Central Huron. It is owned and operated by the Municipality of Central Huron. The pump house is inside the existing park building, located on Lot 44, Concession 14, (NAD27: UTM Zone 17: m E., m N) housing treatment and control facilities, while the well is located to the north of the parking lot. The production well (PW2) is a 150mm diameter, 35m deep drilled groundwater production well equipped with a watertight seal and submersible pump. The well is situated in a limestone bedrock with clay overburden and is not considered to be GUDI. The GUDI assessment does note that the well is just outside the 500m distance from the Maitland River. Pre production testing indicated that the water meets all Ontario Drinking Water Quality Standards, with hardness as an exception. The hardness level (approximately 300mg/L) may be undesirable to some users due to scaling etc., but is well below the 500mg/L level considered suitable for domestic use. Further testing has shown that iron is slightly above the 0.3mg/L aesthetic objective. The undesirable effects of fixture staining and taste caused by iron are being controlled by sequestering via sodium silicate addition. The small distribution system has low water usage. During period of low water use, UV system fouling is more prevalent, and chlorine residual swings may be more common. Periods of very hot, dry weather and system leaks result in increased water use, which actually reduce disinfection system maintenance requirements and result in more stable chlorine residuals. The treatment system consists of the following items (also see PID) : 1. From the well, water flows into the pump house via a 50 mm diameter watermain at a rate set by a flow control valve. 2. Water use is metered on the raw water side just past the flow control valve. 3. A pre-treatment system consisting of two (2) cartridge filters each rated to treat a flow of up to L/min. and provide 5 microns particle size filtration. 4. Primary disinfection system consisting of two (2) UV disinfection units rated to treat a flow of L/min. and provide a minimum end-of-lamp-life UV dose of 40 mj/cm² complete with all associated piping and controls 5. Secondary disinfection is provided by injection of 6% sodium hypochlorite via two (2) metering pumps each. The pumps have flow failure detection and automatic pump switching capability. 6. Iron sequestering is achieved by the addition of sodium silicate via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. Uncontrolled When Printed Issued January 2009 Appendix A, Page 1 of 2 Appendix Revised November 26, 2015 Revision A-A-5

60 7. Three 3 pressure tanks in series. One is connected before the filters and the other two are on the discharge line after the UV units and chemical addition points. 8. One (1) free chlorine residual analyzer sampling from the treated water discharge header. 9. A standby diesel generator with automatic transfer switch located outside the pump house 10. All associated mechanical, electrical controls, and appurtenances. The distribution system is primarily plastic, has 16 service connections including 14 residences, a community hall and a church. One blow off is located at the west end of John Street, a second blowoff is located in front of 119 John Street. Uncontrolled When Printed Issued January 2009 Appendix A, Page 2 of 2 Appendix Revised November 26, 2015 Revision A-A-5

61 Uncontrolled When Printed Issued January 2009 Appendix A, Page 3 of 3 Appendix Revised Jan 29, 2013 Revision A-A-4

62 Clinton Drinking Water System Description The Clinton Drinking Water System is located on the northeast corner of the intersection of Princess Street and Park Lane in Clinton. It is owned and operated by the Municipality of Central Huron. The system consists of 3 deep drilled groundwater wells, an in ground reservoir, 2 pumping stations and a single pressure zone distribution system. The system supplies water to the town of Clinton, and to the Vanastra Distribution System which is in the Municipality of Huron East. The Vanastra distribution system is owned and operated by the Municipality of Huron East. The Vanastra distribution system has a large reservoir and maintains its own system pressure, but may run directly off the Clinton system pressure if requested. En route to Vanastra several residents located either in the Municipality of Bluewater or the Municipality of Huron East are also serviced. This includes Huron County offices (eg. Huron County Health Unit) and the Huronview Retirement Home. The Huronview and Huron County buildings have 2 reservoirs for drinking water storage and fire fighting purposes. These customers are all serviced by the Municipality of Central Huron as their operating authourity. The 3 production wells are all deep bedrock wells (between 325 and 360 feet deep) with approximately 70 feet of clay overburden. The engineer s report from 2000 describes them as being secure sources of good quality water, with a low potential for influence by surface water. The aquifers of the wells do appear to be connected, from notes in the well driller s log and observations during well depth measurements. The hardness level (approximately 320mg/L) may be undesirable to some users due to scaling etc., but is well below the 500mg/L level considered suitable for domestic use. System fluctuations include the typical increase of use during the warmer summer months and higher tendency toward main breaks during the winter. The distribution system, like many others in Ontario, is a mixture of old and new and sometimes requires repair. Extreme weather has, to this point, had little effect on the deep groundwater wells and system capacity has not yet been challenged. Since the groundwater quality is very good, operational challenges come primarily from mechanical and maintenance issues commonly encountered with a system of this type. Operators must closely monitor the chlorination system to maintain a stable dose rate. Well controls and highlift pump systems must be monitored and maintained to prevent air buildup and other issues that may cause a variety of pumping problems. The treatment system consists of the following items (also see PID) : 1. Well 1, located at 11 Princess St. East, was drilled around the year It is between 325 and 350 feet deep (no precise well records exist) and has a submersible pump. Well 2 is located at 85 Maple St, was drilled in 1924, is Uncontrolled When Printed Issued January 2009 Appendix B, Page 1 of 3 Appendix Revised January 29, 2013 Revision A-B-4

63 356 feet deep and is equipped with a submersible pump. Well 3 is located in the Utilities Works building at 17 Park Lane, was drilled in 1951 (then known as test hole #4), is 353 feet deep and has a submersible pump. Well 3 has a 406mm casing set to a depth of 29m, and a well bore 305mm in diameter to a depth of 108m. 2. All 3 wells pump to a common header where chlorine is injected via a gas chlorination system. The gas chlorination system is located in the same building as Well 1. It is a flow paced system that adjusts its dosing rate according to the well in use. The gas chlorinators employ 2, 68kg cylinders with automatic switching capability. The chlorination system can also be directed to inject on the line exiting the reservoir, if necessary. 3. After chlorine injection, the water enters a 2 celled, 2475m 3 reservoir where primary disinfection is achieved. The reservoir inlet and outlet can be valved to permit use of either cell independently, but is normally used as a 2 cell system. Chlorine contact time is achieved in the reservoir. 4. The water is then pumped to the distribution system by 4 high lift pumps located in the 11 Princess St. East pump house. SCADA and electrical controls are primarily located in this building. Pumps cycle on and off based on pressure and flow readings tracked by the SCADA/PLC system. 4 pressure tanks are also located in this building to buffer pressure fluctuations and flow demands during power outages. The pressure tanks provide this buffer to allow the pumps to restart during an automatic transfer to the diesel generator (located inside 17 Park Lane), or very brief power outages. 5. Prior to leaving the main pump house, chlorine residual is continually monitored. Flow rate and volume is metered entering the distribution system. 6. The second pump house is located in the same room as Well 1. It houses high lift pump 5, also known as the fire pump. This unit pumps directly to the distribution system via a separate connection. There is no flow meter on this pump, no chlorine residual monitor and system pressure is mechanically controlled by a pressure relief valve. Operation of this pump only occurs during maintenance of the systems, or during an emergency such as a large fire. Uncontrolled When Printed Issued January 2009 Appendix B, Page 2 of 3 Appendix Revised January 29, 2013 Revision A-B-4

64 Uncontrolled When Printed Issued January 2009 Appendix B, Page 3 of 3 Appendix Revised January 29, 2013 Revision A-B-4

65 Kelly Drinking Water System Description The Kelly Drinking Water System is Kelly Subdivision at Fullerview Circle Lot 20, Concession 1, in the Municipality of Central Huron. It is owned and operated by the Municipality of Central Huron. The pump house contains treatment and control facilities, while well is located 3 m southeast of the pump house. The Kelly Well is a drilled groundwater supply 45.7m deep with 150 mm casing set to 31.7m below ground level. The aquifer is a bedrock open hole completion from 31.7m to 45.7m in a limestone formation. The well is equipped with a submersible pump. The aquifer is considered to be confined, or leaky confined, but not GUDI. The water has iron levels approximately twice the 0.3mg/L objective, hardness exceeding the 500mg/L objective, naturally occurring fluoride is present just above the ODWS limit of 1.5 mg/l, and the well has had an elevated nitrate level after local flooding. Staining and taste issues from iron are controlled with sodium silicate sequestering. Grading the area around the well, extension of the casing and addressing storm drain issues have alleviated the flooding problem, but must be monitored. Nitrate tests have since been acceptable. The small distribution system experiences swings in water usage between the summer and winter seasons. Periods of very hot, dry weather result in increased water use, requiring operators to adjust chlorination dosing and more closely monitor chemical treatment supplies. There has been some indication that chlorine demand changes periodically, and may be related to precipitation rates or seasonal fluctuations. Disinfection dosing on low use systems can create operational challenges. The treatment system consists of the following items (also see following PID and contact main schematics) 1. From the well, water flows into the pump house via a pitless adaptor at a rate set by a flow control valve. 2. Water use is metered on the raw water side just past the flow control valve. 3. Primary disinfection is provided by injection of 6% sodium hypochlorite via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. Chlorine contact time is provided by a 38m long, 300mm diameter water main prior to entry to the distribution system. 4. Iron sequestering is achieved by the addition of sodium silicate via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. 5. One (1) free chlorine residual analyzer sampling from the treated water discharge header after the chlorine contact water main. 6. Three hydropneumatic pressure control tanks provide storage and buffer system pressure. Uncontrolled When Printed Issued January 2009 Appendix C, Page 1 of 4 Appendix Revised January 29, 2013 Revision A-C-4

66 7. A 13.8 kw standby natural gas generator is located outside the pump house with automatic transfer switch. 8. All associated mechanical, electrical controls, and appurtenances. The distribution system is equipped primarily with 50 mm diameter PE series 160 (CSA B 137.1) water mains, three valves and two blowoffs for flushing the system. Uncontrolled When Printed Issued January 2009 Appendix C, Page 2 of 4 Appendix Revised January 29, 2013 Revision A-C-4

67 Uncontrolled When Printed Issued January 2009 Appendix C, Page 3 of 4 Appendix Revised January 29, 2013 Revision A-C-4

68 Uncontrolled When Printed Issued January 2009 Appendix C, Page 4 of 4 Appendix Revised January 29, 2013 Revision A-C-4

69 McClinchey Drinking Water System Description The McClinchey Drinking Water System is located at Fuller Drive, Lot 16, Concession 1, (NAD 83: UTM Zone 17: m E, m N) in the Municipality of Central Huron. It is owned and operated by the Municipality of Central Huron. The pump house contains treatment and control facilities, and the well head. The McClinchey Well is a drilled groundwater supply 43.3 m deep, with 130 mm diameter casing set to 30.2 m below ground level. The well aquifer is a bedrock open hole completion from 30.2 m to 43.3m in a limestone rock formation. The well is equipped with a submersible pump. The well was completed on March 26, 1967 prior to the mandatory annular seal requirement (1969 under Reg. 46/69). A review of an Engineer s Report dated January, 2001 reported the aquifer protection to be confined aquifer, protected by overlying fine grained deposits (24 m of brown/blue clay). The Ministry s Engineering Assessment dated December 19, 2001 evaluated the raw water source to be not GUDI. The water has iron levels above the 0.3mg/L objective, hardness exceeding the 500mg/L ODWS objective, and manganese above the 0.05mg/L objective. Staining and taste issues from iron and manganese are controlled with sodium silicate sequestering. The small distribution system experiences swings in water usage between the summer and winter seasons. A portion of the customers are seasonal cottagers. Periods of very hot, dry weather result in increased water use, requiring operators to adjust chlorination dosing and more closely monitor chemical treatment supplies. There has been some indication that chlorine demand changes periodically, and may be related to precipitation rates or seasonal fluctuations. Disinfection dosing on low use systems can create operational challenges. The treatment system consists of the following items (also see following PID and contact main schematics) : 1. From the well, water flows into the pump house via a pitless adaptor at a rate set by a flow control valve. 2. Water use is metered on the raw water side just past the flow control valve. 3. Primary disinfection is provided by injection of 6% sodium hypochlorite via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. Chlorine contact time is provided by a 77m long, 150mm diameter water main prior to entry to the distribution system. 4. Iron sequestering is achieved by the addition of sodium silicate via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. Uncontrolled When Printed Issued January 2009 Appendix D, Page 1 of 4 Appendix Revised January 29, 2013 Revision A-D-4

70 5. One (1) free chlorine residual analyzer sampling from the treated water discharge header after the chlorine contact water main. 6. Three hydropneumatic pressure control tanks provide storage and buffer system pressure. 7. A 13.8 kw standby natural gas generator is located outside the pump house with automatic transfer switch. 8. All associated mechanical, electrical controls, and appurtenances. The well supply provides water to the McClinchey Subdivision with 15 residences. The distribution system primarily plastic and is not equipped with blow-offs or valves. Uncontrolled When Printed Issued January 2009 Appendix D, Page 2 of 4 Appendix Revised January 29, 2013 Revision A-D-4

71 Uncontrolled When Printed Issued January 2009 Appendix D, Page 3 of 4 Appendix Revised January 29, 2013 Revision A-D-4

72 Uncontrolled When Printed Issued January 2009 Appendix D, Page 4 of 4 Appendix Revised January 29, 2013 Revision A-D-4

73 S.A.M. Drinking Water System Description The SAM Drinking Water System is located at Forest Ridge Road in the Municipality of Central Huron Lot 75, Bayfield Concession. It is owned and operated by the Municipality of Central Huron. The pump house contains treatment and control facilities, and the well head. The SAM well is a drilled groundwater supply 59.4m deep, with a 159 mm diameter casing set to 42.7 m below ground level. In 2001 a 125 mm PVC liner was installed in the casing to a depth of 35 m to repair a casing leak. The aquifer is considered confined or leaky confined, but not GUDI. The hardness level (approximately 170mg/L) may be undesirable to some users due to scaling etc., but is well below the 500mg/L level considered suitable for domestic use. Fluoride is naturally occurring just above the ODWS limit of 1.5 mg/l. Iron is also very close to the objective of 0.3mg/L. Staining and taste issues from iron are controlled with sodium silicate sequestering. The small distribution system experiences swings in water usage between the summer and winter seasons. Periods of very hot, dry weather result in increased water use, requiring operators to adjust chlorination dosing and more closely monitor chemical treatment supplies. Disinfection dosing on low use systems can create operational challenges. The treatment system consists of the following items (also see following PID and contact main schematics) : 1. From the well, water flows into the pump house via a pitless adaptor at a rate set by a flow control valve. 2. Water use is metered on the raw water side just past the flow control valve. 3. Primary disinfection is provided by injection of 6% sodium hypochlorite via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. Chlorine contact time is provided by a 33m long, 300mm diameter water main prior to entry to the distribution system. 4. Iron sequestering is achieved by the addition of sodium silicate via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. 5. One (1) free chlorine residual analyzer sampling from the treated water discharge header after the chlorine contact water main. 6. Three hydropneumatic pressure control tanks provide storage and buffer system pressure. 7. A 13.8 kw standby natural gas generator is located outside the pump house with automatic transfer switch. 8. All associated mechanical, electrical controls, and appurtenances. Uncontrolled When Printed Issued January 2009 Appendix E, Page 1 of 4 Appendix Revised January 29, 2013 Revision A-E-4

74 The well supply provides water to the SAM Subdivision with approximately 17 residences. The distribution system primarily plastic and is not equipped with blow-offs or valves. Uncontrolled When Printed Issued January 2009 Appendix E, Page 2 of 4 Appendix Revised January 29, 2013 Revision A-E-4

75 Uncontrolled When Printed Issued January 2009 Appendix E, Page 3 of 4 Appendix Revised January 29, 2013 Revision A-E-4

76 SITE Municipality of Central Huron Uncontrolled When Printed Issued January 2009 Appendix E, Page 4 of 4 Appendix Revised January 29, 2013 Revision A-E-4

77 VandeWetering Drinking Water System Description The VandeWetering Drinking Water System is located at Lane of Pines in the Municipality of Central Huron, north of the Village of Bayfield at Lot 36, Concession I. It is owned and operated by the Municipality of Central Huron. The pump house contains treatment and control facilities, while well is located 2 m south of the pump house. The VandeWetering well is a drilled groundwater supply 42.1m deep, 150mm in diameter with the casing set to 27 m below ground level and grouted with bentonite slurry. The well aquifer is a bedrock open hole completion form 27.1 m to 42.1 m in a limestone rock formation. The well is equipped with a submersible pump. The aquifer is considered to be confined, or leaky confined, but not GUDI. The water has iron levels approximately three times the 0.3mg/L objective, hardness exceeding the 500mg/L objective, and naturally occurring fluoride is present above the ODWS limit of 1.5 mg/l. Staining and taste issues from iron are controlled with sodium silicate sequestering. The small distribution system experiences swings in water usage between the summer and winter seasons. A portion of the customers are seasonal cottagers. Periods of very hot, dry weather result in increased water use, requiring operators to adjust chlorination dosing and more closely monitor chemical treatment supplies. Disinfection dosing on low use systems can create operational challenges. The treatment system consists of the following items (also see following PID and contact main schematics) : 1. From the well, water flows into the pump house via a pitless adaptor at a rate set by a flow control valve. 2. Water use is metered on the raw water side just past the flow control valve. 3. Primary disinfection is provided by injection of 6% sodium hypochlorite via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. Chlorine contact time is provided by a 39m long, 300mm diameter water main prior to entry to the distribution system. 4. Iron sequestering is achieved by the addition of sodium silicate via two (2) metering pumps. The pumps have flow failure detection and automatic pump switching capability. 5. One (1) free chlorine residual analyzer sampling from the treated water discharge header after the chlorine contact water main. 6. Three hydropneumatic pressure control tanks provide storage and buffer system pressure. 7. A 13.8 kw standby natural gas generator is located outside the pump house with automatic transfer switch. 8. All associated mechanical, electrical controls, and appurtenances. Uncontrolled When Printed Issued January 2009 Appendix F, Page 1 of 4 Appendix Revised May 4, 2015 Revision A-F-5

78 The well supply provides water to the VandeWetering Subdivision with approximately 24 residences. The distribution system primarily plastic and has 3 blow-offs. Uncontrolled When Printed Issued January 2009 Appendix F, Page 2 of 4 Appendix Revised May 4, 2015 Revision A-F-5

79 Uncontrolled When Printed Issued January 2009 Appendix F, Page 3 of 4 Appendix Revised May 4, 2015 Revision A-F-5

80 Uncontrolled When Printed Issued January 2009 Appendix F, Page 4 of 4 Appendix Revised May 4, 2015 Revision A-F-5

81 Appendix G Document and Record Retention Time List Refer to O.Reg 128/04 and O.Reg 170 section 13. Document Retention Time Legislation Obsolete QMS elements 10 years QMS Directors Directions- July 2007 Obsolete operations Keep most recent obsolete QMS Standard manuals and procedures Expired permits (PTTW), certificates of approval, other license related documents, MOE Inspection Reports Engineers Reports, GUDI assessments, well records revision 10 years 15 years after removal from use O.Reg 170 section 13(3)1-4 Record Work Orders Operational checks, free chlorine residual tests, maintenance checks, corrective action logs, SCADA data, Sensaphone data, UV data, bacti results Retention Time Legislated Municipality s Legislation 1 year 2 years 2 years O.Reg 170 section 13(1)1-4. Operator training record 5 years 5 years O.Reg 128 under SDWA, 2002 Log books / other record keeping mechanisms 5 years 10 years O.Reg 128 under SDWA, 2002 Chemical sampling results, lead sampling results, radionuclide and other tests required by approval or order, pesticides not listed, Annual Reports, Summary Reports 6 years 10 years O.Reg 170 section 13(2)1-4 MOE Inspection Reports Form 1,2,3 system Alterations Sodium and fluoride sampling results, 60 month samples Meter changes Main break repair records 10 years 10 years DWWP 15 years 15 years O.Reg 170 section 13(3)1-4 indefinite Indefinite until affected main replaced Uncontrolled When Printed Issued January 2009 Appendix G, Page 1 of 14 Appendix Revised January 11, 2017 Revision A-G-8

82 Appendix G Master List of Documents and Records Document / Record Name Operational Plan Corrective Action Template ID # QD001 QD002 Last Revision Date revision date listed by element - see Appendix Q of Plan 4-Mar-16 Rural Wells Contingency Plan QD Apr-16 Clinton Drinking Water System Contingency Plan QD Jan-17 QMS Documents 1-Municipal Web site Electronic File Location 2-M:\UTILITIES\Water\DWQMS 3-\\data01\users\gmayhew\My Documents\DWQMS Hard Copy Location(s) 1-Utilities Vault 2-Municipal Office 1-Utilities Vault M:\UTILITIES\Water\DWQMS\CARS\03-CAR Templat 2-Municipal Office 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\DWQMS part of Appendix M, Operational Plan 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\DWQMS part of Appendix M, Operational Plan Auburn Operator's Guide QD Jan-16 M:\UTILITIES\Water\operations manuals-water Kelly Operator's Guide QD Feb-14 M:\UTILITIES\Water\operations manuals-water McClinchey Operator's Guide QD Feb-14 M:\UTILITIES\Water\operations manuals-water SAM Operator's Guide QD Feb-14 M:\UTILITIES\Water\operations manuals-water 1-rural Wellhouse Operations Manuals 2-Utilities Vault 3-Municipal Office 1-Clinton Water Operations Manual in pumphouse 2-Utilities Vault 3-Municipal Office 1-Auburn Wellhouse Operations Manual 2-Utilities Vault 1-Kelly Wellhouse Operations Manual 2-Utilities Vault 1-McClinchey Wellhouse Operations Manual 2-Utilities Vault 1-SAM Wellhouse Operations Manual 2-Utilities Vault Uncontrolled When Printed Issued January 2009 Appendix G, Page 2 of 14 Appendix Revised January 11, 2017 Revision A-G-8

83 Document / Record Name Vandewetering Operator's Guide Water Utility Phone Directory Clinton Drinking Water System Operations Guide Town of Clinton Engineering Report for Waterworks (BMRoss & Associates) Engineer's Report-Auburn Water System Engineer's Report-Kelly Water System Engineer's Report-McClinchey Water System Engineer's Report-SAM Water System Engineer's Report-Vandewetering Water System ID # QD011 Appendix G Master List of Documents and Records QMS Documents Last Revision Date Electronic File Location QD009 7-Oct-14 M:\UTILITIES\Water\operations manuals-water QD010 na 28-Dec-16 M:UTILITIES\Admin\water utility phone directory.xls Hard Copy Location(s) 1-Vandewetering Wellhouse Operations Manual 2-Utilities Vault 1-All Wellhouse Operations Manuals 2-Utilities Vault 3-posted at Utilities Office 10-Jan-17 M:\UTILITIES\Water\operations manuals-water Pumphouse office / lab 30-Nov-00 na 20-Jul-01 Utilities Vault na January 2001 Utilities Vault na January 2001 Utilities Vault na January 2001 Utilities Vault na January 2001 Utilities Vault 1-Utilities Office (17 park Lane) 2-Utilities Vault Uncontrolled When Printed Issued January 2009 Appendix G, Page 3 of 14 Appendix Revised January 11, 2017 Revision A-G-8

84 Appendix G Master List of Documents and Records Document / Record Name ID # Last Revision Date Electronic File Location Clinton PTTW na 28-Apr-08 M:\UTILITIES\Water\operations manuals-water Utilities Vault Auburn PTTW Kelly PTTW Clinton Certificate of Approval na na na 29-Apr Mar-12 3/31/2005 OBSOLETE MOE Issued Documents M:\UTILITIES\Water\operations manuals-water M:\UTILITIES\Water\operations manuals-water McClinchey PTTW na 23-Mar-12 M:\UTILITIES\Water\operations manuals-water SAM PTTW na M:\UTILITIES\Water\operations manuals-water Vandewetering PTTW na 25-Sep-14 M:\UTILITIES\Water\operations manuals-water Auburn Certificate of Approval na 5-Sep-12 2/25/2009 OBSOLETE M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\x-obsolete CofAs M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\x-obsolete CofAs Hard Copy Location(s) 1-Auburn Wellhouse Operations 2-Utilities Vault 1-Kelly Wellhouse Operations Manual 2-Utilities Vault 1-McClinchey Wellhouse Operations Manual 2-Utilities Vault 1-SAM Wellhouse Operations Manual 2-Utilities Vault 1-Vandewetering Wellhouse Operations Manual 2-Utilities Vault Kelly Certificate of Approval na 10/19/2007 OBSOLETE M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\x-obsolete CofAs McClinchey Certificate of Approval na 11/19/2007 OBSOLETE M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\x-obsolete CofAs SAM Certificate of Approval na 10/19/2007 OBSOLETE M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\x-obsolete CofAs Uncontrolled When Printed Issued January 2009 Appendix G, Page 4 of 14 Appendix Revised January 11, 2017 Revision A-G-8

85 Document / Record Name ID # Appendix G Master List of Documents and Records MOE Issued Documents Last Revision Date Electronic File Location Hard Copy Location(s) Vandewetering Certificate of Approval na 10/19/2007 OBSOLETE M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\x-obsolete CofAs Clinton Municipal Drinking Water License na 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\licenses-water Utilities Vault Auburn Municipal Drinking Water License na 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\licenses-water 1-Auburn Wellhouse Operations Manual 2-Utilities Vault Kelly Municipal Drinking Water License na 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\licenses-water 1-Kelly Wellhouse Operations Manual 2-Utilities Vault McClinchey Municipal Drinking Water License na 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\licenses-water 1-McClinchey Wellhouse Operations Manual 2-Utilities Vault SAM Municipal Drinking Water License na 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\licenses-water 1-SAM Wellhouse Operations Manual 2-Utilities Vault Vandewetering Municipal Drinking Water License na 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\licenses-water 1-Vandewetering Wellhouse Operations Manual 2-Utilities Vault Uncontrolled When Printed Issued January 2009 Appendix G, Page 5 of 14 Appendix Revised January 11, 2017 Revision A-G-8

86 Document / Record Name Clinton Drinking Water Works Permit ID # Appendix G Master List of Documents and Records MOE Issued Documents Last Revision Date Electronic File Location 1-M:\UTILITIES\Water\operations manuals-water na 4-Aug-16 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking Utilities Vault water systems\licenses-water Hard Copy Location(s) Uncontrolled When Printed Issued January 2009 Appendix G, Page 6 of 14 Appendix Revised January 11, 2017 Revision A-G-8

87 Document / Record Name Auburn Drinking Water Works Permit ID # na Appendix G Master List of Documents and Records MOE Issued Documents Last Revision Date 4-Aug-16 Electronic File Location 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\licences-PTTW-old CofAs-drinking water systems\drinking water works permits Hard Copy Location(s) 1-Auburn Wellhouse Operations Manual 2-Utilities Vault Kelly Drinking Water Works Permit na 4-Aug-16 McClinchey Drinking Water Works Permit SAM Drinking Water Works Permit na 4-Aug-16 Vandewetering Drinking Water Works Permit na na 4-Aug-16 4-Aug-16 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\drinking water works permits 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\drinking water works permits 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\Water\licences-PTTW-old CofAsdrinking water systems\drinking water works permits 1-M:\UTILITIES\Water\operations manuals-water 2-M:\UTILITIES\licences-PTTW-old CofAs-drinking water systems\drinking water works permits 1-Kelly Wellhouse Operations Manual 2-Utilities Vault 1-McClinchey Wellhouse Operations Manual 2-Utilities Vault 1-SAM Wellhouse Operations Manual 2-Utilities Vault 1-Vandewetering Wellhouse Operations Manual 2-Utilities Vault Uncontrolled When Printed Issued January 2009 Appendix G, Page 7 of 14 Appendix Revised January 11, 2017 Revision A-G-8

88 Appendix G Master List of Documents and Records Document / Record Name ID # Last Revision Date Electronic File Location Auburn maint service cards F001 3-Jan-17 M:\UTILITIES\FormsMaintenance Cards Hard Copy Location(s) Auburn Wellhouse-Maintenance Binder Clinton maintenance service cards F Apr-16 M:\UTILITIES\Forms\Maintenance Cards Clinton Pumphouse Office chlorinator record F Jun-11 M:\UTILITIES\Forms\clinton well forms chlorine room Clinton Chlorine usage master F004 7-Nov-12 M:\UTILITIES\Forms\clinton well forms chlorine room Clinton Distribution Samples logsheet F Dec-14 M:\UTILITIES\Forms\clinton well forms Clinton Pumphouse Office Clinton Static and Well Depths F Apr-16 M:\UTILITIES\Forms\clinton well forms wells 1, 2 & 3 Clinton water plant inspection checklist-may 2011 Forms F Jun-11 M:\UTILITIES\Forms\clinton well forms Clinton Pumphouse Office clinton well flows F Jun-11 M:\UTILITIES\Forms\clinton well forms wells 1, 2 & 3 Procedure for Hydro Outages individual procedure removed - incorporated into Operations Guide procedures Clinton Pumphouse Office Procedure to Run Fire Pump F010 8-Apr-11 M:\UTILITIES\Forms\clinton well forms Clinton Pumphouse Office Kelly maint service cards F011 3-Jan-17 M:\UTILITIES\Maintenance Cards-well inspections Kelly Wellhouse-Maintenance Binder McClinchey maint service cards F012 3-Jan-17 M:\UTILITIES\Maintenance Cards-well inspections McClinchey Wellhouse-Maintenance Binder SAM maint service cards F013 3-Jan-17 M:\UTILITIES\Maintenance Cards-well inspections SAM Wellhouse-Maintenance Binder Vandewetering maint service cards F014 3-Jan-17 M:\UTILITIES\Maintenance Cards-well inspections portable kits maintenance card sheet 1 - pocket colorimeters sheet 2 - turbidimeters sheet 3 - ph meter water plant sheet 4-pH meter waste plant F Feb Dec Jun Jun-15 M:\UTILITIES\Maintenance Cards-well inspections Vandewetering Wellhouse- Maintenance Binder Clinton Pumphouse Office Waste Plant (ph Meter waste plant) Uncontrolled When Printed Issued January 2009 Appendix G, Page 8 of 14 Appendix Revised January 11, 2017 Revision A-G-8

89 Document / Record Name ID # adverse form NA Appendix G Master List of Documents and Records Forms Last Revision Date 2011/04 Electronic File Location 1-M:\UTILITIES\Forms 2-M:\UTILITIES\operations manuals-water 3-MOE Website Hard Copy Location(s) all wellhouse operations manuals adverse or main break details form F Jun-11 M:\UTILITIES\Forms Utilities Office CCP deviations log F Jun-11 M:\UTILITIES\Forms Utilities Office Clinton Water Customer WATER OFF F Jun-11 M:\UTILITIES\Forms Utilities Office Clinton Water Customer WATER OFF upgrade F May-13 M:\UTILITIES\Forms Utilities Office genset logsheets F Dec-15 M:\UTILITIES\Forms all rural pumphouses map updates F Jun-11 M:\UTILITIES\Forms Utilities Office meter change FAX-Central Huron Letterhead F Jun-11 M:\UTILITIES\Forms Utilities Office monthly log sheet rural wells-2010 F Jun-11 M:\UTILITIES\Forms all rural pumphouses 1-Utilities Office Boil Water advisory template-form 2 F May-16 M:\UTILITIES\Forms\main break-pbwa 2-All Wellhouse Operations M l 3-Utilities repair van SCBA inspection F Jun-11 M:\UTILITIES\Forms\clinton well forms Clinton Well 1 sensaphone data problems log F026 9-Jan-14 M:\UTILITIES\Forms Utilities Office -Utilities Office - 13-May-16 M:\UTILITIES\Forms\main break-pbwa Water Main Break guide form F027 Utilities repair van M:\UTILITIES\Operations\training and operator TRAINING MASTER SHEET F licenses operator training binders annual report template 2008 NA (removed February M:\UTILITIES\Water\Annual Reports-water PIBS 4435e01 F029) 2-MOE website na all chain of custodies-maxxam NA not dated M:\UTILITIES\Water\Chain of Custodies Utilities Office end of period lead form-pibs 7348E 2009/12 1-M:\UTILITIES\Water\Lead Sampling na Uncontrolled When Printed Issued January 2009 Appendix G, Page 9 of 14 Appendix Revised January 11, 2017 Revision A-G-8

90 Appendix G Master List of Documents and Records Forms Document / Record Name ID # Last Revision Electronic File Location Hard Copy Location(s) end of period lead form PIBS 7348E Date 2009/12 NA 2-MOE website na lead sampling chart-template F030 Jun-11 M:\UTILITIES\Water\Lead Sampling emergency test template F Oct-11 M:\UTILITIES\Forms Utilities Vault when filled out Boil Water advisory-lift templateform 3 F May-16 M:\UTILITIES\Forms\main break-pbwa Utilities Office Water Main Break report-form 5 F033 obsolete May Sensaphone data backup checklist F Aug-13 M:\UTILITIES\Forms Utilities Office main break form 4 F035 5-Feb-14 M:\UTILITIES\Forms\main break-pbwa Utilities Office DWQMS Procurement letter F036 1-Oct-14 M:\UTILITIES\Forms\procurement DWQMS letter Staff Reviews-operations Manuals F037 7-Jan-15 M:\UTILITIES\Water\DWQMS\Staff and Management Reviews or training\agenda-minutes Templates Clinton water maintenance checklist F Apr-16 M:\UTILITIES\Forms\Maintenance Cards Clinton Pumphouse Office Current Flow Arrangement of Clinton Reservoir F Jan-17 M:\UTILITIES\Forms Clinton Well 1 general training record F Jan-17 M:\UTILITIES\Water\DWQMS\Staff and Management Reviews or training\agenda-minutes Templates na Uncontrolled When Printed Issued January 2009 Appendix G, Page 10 of 14 Appendix Revised January 11, 2017 Revision A-G-8

91 Appendix G Master List of Documents and Records Document / Record Name ID # Last Revision Date Records Electronic File Location Hard Copy Location(s) Auburn Maintenance Binder na Auburn Pumphouse Clinton Maintenance Binder revised by na Clinton Pumphouse Office Kelly Maintenance Binder section - see na Kelly Pumphouse McClinchey Maintenance table of na McClinchey Pumphouse Binder revisions at end of file-blanks on SAM Maintenance Binder na SAM Pumphouse forms tab Vandewetering Maintenance Binder generator log sheets (rural) na na na Vandewetering Pumphouse 1-pumphouse clipboards 2-Utilities Vault-site folder 3-Utilities Office-foremans officecurrent site folder Auburn UV Data na M:\UTILITIES\Water\Data Entry-water\Auburn UV Data site logbook (historic in Utilities vault) Clinton SCADA Data na 1-M:\UTILITIES\Water\Data Entry-water\clinton water SCADA data 2-SCADA computer 3-backed up to USB key-utilities Vault na Clinton well flow data na 1-M:\UTILITIES\Water\Data Entry-water\Well Flows and 1-well houses 2-Utilities Vault-site folder 1-M:\UTILITIES\Water\Data Entry-water\Lab results-w water sampling lab results na 2-M:\UTILITIES\Water\Lead Sampling 3-M:\UTILITIES\Water\Data Entry-water\data entry-water na Uncontrolled When Printed Issued January 2009 Appendix G, Page 11 of 14 Appendix Revised January 11, 2017 Revision A-G-8

92 Document / Record Name rural well log sheets sensaphone data-rural wells main break reports adverse reports-pbwa's ID # Appendix G Master List of Documents and Records Records Last Revision Date operator listing R001 6-Jan-14 main valve locations (Clinton) R002 main valve locations Huronview fire R003 2-Apr-14 na na na na 14-Dec-16 Electronic File Location 1-M:\UTILITIES\Water\Data Entry-water\Rural Well log sheets 2-M:\UTILITIES\Water\Data Entry-water\data entry-water M:\UTILITIES\Water\Data Entry-water\sensaphone data-rural wells M:\UTILITIES\Opeartions\pictures-breaks etc M:\UTILITIES\Water\pbwa's-adverse M:\UTILITIES\Operations\training-operator licensesjob descriptions\licenses-operator M:\UTILITIES\Operations\MAPS\Clinton - valves M:\UTILITIES\Operations\Huronview\HuronviewFire\Fire Protection Auburn customer list R Jan-16 M:\UTILITIES\Water\operations manuals-water Kelly customer list R Oct-16 M:\UTILITIES\Water\operations manuals-water McClinchey customer list R Jan-16 M:\UTILITIES\Water\operations manuals-water SAM customer list R Jan-16 M:\UTILITIES\Water\operations manuals-water Vandewetering customer list R Jun-16 M:\UTILITIES\Water\operations manuals-water Hard Copy Location(s) logbook on site (historic in Utilities vault) 1-Utilities Vault 2-Utilities Office 1-TWP Water Breaks & Repairs Binder-Utilities Office 2-Watermain Breaks Binder (Clinton)-Utilities Office 1-Utilities Vault-site folder 2-Utilities Office-foremans officecurrent site folder na 1-Clinton Pumphouse Office 2-water main repair van Huronview fire pumphouse 1-Utilities Vault 2-Auburn Well house 1-Utilities Vault 2-Kelly Well house 1-Utilities Vault 2-McCLinchey Well house 1-Utilities Vault 2-SAM Well house 1-Utilities Vault 2-Vandewetering Well house Uncontrolled When Printed Issued January 2009 Appendix G, Page 12 of 14 Appendix Revised January 11, 2017 Revision A-G-8

93 Appendix G Master List of Documents and Records Equipment Manuals Document / Record Name ID # Last Revision Date Electronic File Location Hard Copy Location(s) Clinton Public Utilities Commission Water Supply System Operation Manual Vol 1 of 1 1-Aug-96 na 1-Clinton Pumphouse Office 2-Utilities Office (17 park Lane) Clinton Public Utilities Commission Mechanical and Electrical Maintenance Manual 14-Jun-10 na 1-Pumphouse Office 2-Utilities Office (17 park Lane) Clinton Public Utilities Commission Waterworks Expansion Project 81083, Re: Instrumentation & Control Section 16.3 SIMPOWER-Operation & Maintenance Manual for Generator Set, Unit Model SP0500D3P, Serial #9102 Brier Hydraulics -Simplex Vacuum Priming System Clinton Waterworks Upgrade - Operation & Maintencance Waterworks Expansion Project Operations and 18-Dec-92 na Maintenance Manual Clinton HEC SCADA System Water PLC Program Listings na Prominent Dulcotest Type CTE 1- ma Manual 2001 na Dulcometer DIC manual 2001 na Clinton Well 1 Information Binder Clinton Well 2 Information Binder 1992 na Clinton Pumphouse Office 12-Aug-92 na Clinton Pumphouse Office 10-Dec-92 na Clinton Pumphouse Office 1-Aug-05 na Utilities Office (17 park Lane) 1-Clinton Pumphouse Office 2-Utilities Office (17 park Lane) Utilities Office (17 park Lane) Clinton Pumphouse - chlorine analyzer binder Clinton Pumphouse - chlorine analyzer binder 7-Dec-92 na Utilities Office (17 park Lane) 7-Dec-92 na Utilities Office (17 park Lane) Uncontrolled When Printed Issued January 2009 Appendix G, Page 13 of 14 Appendix Revised January 11, 2017 Revision A-G-8

94 Document / Record Name Clinton Well 2 Information Binder Clinton Water treated meter- KROHNE MAG 2000_4000 INSTALLATION-instal apr Clinton water treated meter- Krohne IFC100 Manual-instal apr Clinton water treated meter- Krohne IFC100 specsinstal apr Clinton Water Pumping Plant, GE fanuc series PLC Program, Ladder Logic, PLC backup ID # Appendix G Master List of Documents and Records Equipment Manuals Last Revision Date Electronic File Location Hard Copy Location(s) 7-Dec-92 na Utilities Office (17 park Lane) 4-Apr-10 M:\UTILITIES\Operations\Manuals-equipment includes Osborne St and sewage plant info M:\UTILITIES\Operations\Manuals-equipment includes Osborne St and sewage plant info M:\UTILITIES\Operations\Manuals-equipment includes Osborne St and sewage plant info Utilities Office (17 park Lane)- foremans office Utilities Office (17 park Lane)- foremans office Utilities Office (17 park Lane)- foremans office Utilities Vault Depolox chlorine analyzer manual Grundfos chlorine pump and dosing head manuals Trojan UVMax Pro30 M:\UTILITIES\Operations\Manuals-equipment includes Osborne St and sewage plant info 1-Utilities Office-foremans office 2-rural wellhouses 1-Utilities Office-foremans office 2-rural wellhouses 1-Utilities Office-foremans office 2-Auburn wellhouse Uncontrolled When Printed Issued January 2009 Appendix G, Page 14 of 14 Appendix Revised January 11, 2017 Revision A-G-8

95 Appendix H - Risk Assessment Auburn Drinking Water System Hazard Ranking and Critical Control Point Determination likelihood Severity Detectability Process Step Hazardous event Result Control Measure(s) Well casing collapse Shift or crack Likelihood Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Severity Range Regular checking No or low water &Monitoring production, hi turbidity operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Detectability Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Total, avg Bold = 2014 value blue=2009 value CCP, MRCCP= min reqd CCP, NC=not controllable, Blank=not a CCP Location of Associated Procedure(s) Control Limits Auburn Operations Manual: Operators Guide Section 3.5 raw turbidity < 1.0NTU NC Well Inspection Forms - Maintenance Cards pump rate <100L/m adverse bacti results Bollards in Place Rural Well Contingency Plan Damage by a vehicle No water NC Contaminated Water Raw Water Auburn Operations Manual: Operators Guide Section 3.5 Production Loss of well seal Contaminated Water above ground level Well Inspection Forms - Maintenance Cards Flooding/Contamination sealed. operator judgement of potential contamination Primary Disinfection Motor Failure No water. Low PSI-customer NC Rural Well Contingency Plan calls Monthly check of well depth. Flow Rural Well Contingency Plan Low Static level Low PSI monitoring Water Restrictions as per the Municipal By-Law to regulate the production, ByLaw restrictions treatment, distribution and supply of water. Power Failure alarm Generator Rural Well Contingency Plan Generator failure no water regular testing and Rural Well Contingency Plan maintenance Ultraviolet disinfection Improper disinfection Alarms regular UV maintenance-service cards failure Rural Well Contingency Plan Scheduled Maintenance Continuous Monitoring MRCCP Auburn Operations Manual: Operators Guide Section 4 -both UV's below 40 mj/cm 2 -alarm conditions-uv failure, lamp hours reached, unit below 40 Alarm/back up Chlorine pump Improper pumps/auto Switch Rural Well Contingency Plan failure. disinfection over flush mains Flow valve-improper Low PSI Flow meter <100 or >113 L/m Sensaphone data -causes low (0.4mg/L) or high Rural Well Contingency Plan chlorine dose wrong review (2.5mg/L) chlorine alarm Alarms MRCCP (<40psi) resulting in customer complaint or well does not Improper chlorine Low/high Chlorine Maintenance Rural Well Contingency Plan dosage out of allowable limits routine-site checks Auburn Operations Manual: Operators Guide Alarms-0.40mg/L Alarms-0.40mg/L low 2.50 Uncontrolled When Printed Issued January 2009 Appendix H, Page 1 of 6 Appendix Revised April 18, 2017 Revision A-H-10

96 Appendix H - Risk Assessment Auburn Drinking Water System Hazard Ranking and Critical Control Point Determination likelihood Severity Detectability Process Step Hazardous event Result Control Measure(s) Likelihood Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Severity Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Detectability Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Total, avg Bold = 2014 value blue=2009 value CCP, MRCCP= min reqd CCP, NC=not controllable, Blank=not a CCP Location of Associated Procedure(s) MRCCP Maintenance Cards Improper chlorine dosage Scheduled Maint. maintenance cards and site checks Parts breakdown/ Improper disinfection chlorine pumps auto backup Auburn Operations Manual: Operators Guide Failure (Filters) Control Limits mg/l high Filters Rural Well Contingency Plan High Turbidity Inadequate site checks Auburn Operations Manual: Operators Guide disinfection Customer complaints Maintenance cards Distribution Auburn Operations Manual: Operators Guide Section 3.6 Water Quality issues Aesthetic/Pressure Customer quality complaints-service Request Forms Low PSI Flow meters and Rural Well Contingency Plan Watermain break backflow customer calls NC system pressure drop Low PSI Rural Well Contingency Plan backflow customer calls MRCCP dependent on nature of complaint Improper/poor Rotating dist. Tests mg/l min free chlorine Low residual at far end disinfection samples MRCCP Rural Well Contingency Plan History, flushing Cross connections possible contamination By-Law As per Municipal By law. if found to be present NC Vandalism/Security possible contamination site checks and Rural Well Contingency Plan Breach public calls Building Damage Building / electrical fire Rural Well Contingency Plan Flooding Well contamination MVCA & ABCA Take Emergency Procedural precautions. flood warnings as per Municipal Emerency Response Well head Plan. protection equipment damage, fire loss of supply Rural Well Contingency Plan Uncontrolled When Printed Issued January 2009 Appendix H, Page 2 of 6 Appendix Revised April 18, 2017 Revision A-H-10

97 Appendix H: Risk Assessment Kelly, McClinchey, SAM and VandeWetering Drinking Water Systems Hazard Ranking and Critical Control Point Determination Process Step Hazardous event Result Control Measure(s) Likelihood Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Severity Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Detectability Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Total, avg Bold = 2014 value blue=2009 values CCP, MRCCP= min reqd CCP, NC=not controllable, Blank=not a CCP Location of Associated Procedure(s) hi turbidity >1.0 NTU Operations Manual-Operations Well casing collapse No or low water Regular checking & NC <40 psi continuous Guide Section 3.5 Shift or crack production Monitoring adverse bacti results Rural Well Contingency Plan Damage by a vehicle No water. McClinchey Well: Contaminated Water likelihood Severity Detectability protective rock enclosure Kelly Well: Behind cement block NC VanderWetering Well: Behind cement block. SAM Well: Inside Building. Control Limits operator judgement of potential contamination Raw Water Production Loss of well seal Contaminated above ground level Flooding/Contamination Water drain Rural Well Contingency Plan Operations Manual-Operations Guide Section 3.5 Motor Failure No water. Low PSI-customer calls NC Rural Well Contingency Plan Low Static level Low PSI Monthly check of Water Restrictions as per the flow monitoring Municipal By-Law to regulate the ByLaw restrictions production,treatment, distribution and supply of water. Power Failure alarm Generator check site if run long enough Generator failure no water regular testing and maintenance Operations Manual-Operations Guide Section Rural Well Contingency Plan Chlorine pump Improper Alarm/back up failure. disinfection pumps/auto Switch MRCCP over. Low PSI Flow meter Rural Well Contingency Plan <0.4 mg/l triggers alarm, pump failure alarms Kelly: <70 or >136L/m McC: <40 or >68L/m SAM: <70 or >114L/m Vand: <70 or >136 L/m Flow valve-improper flow rate chlorine dose wrong Alarms MRCCP -causes low (0.4mg/L) or high (2.5mg/L) chlorine alarm Primary Disinfection Sensaphone data review Improper chlorine Low/high Maintenance maintenance cards-regular service dosage Chlorine routine checks Operations Manual-Operations Alarms-0.40mg/L low MRCCP Guide Section 4 out of allowable 2.50 mg/l high limits Rural Well Contingency Plan -causes low pressure (<40psi) resulting in customer complaint or well does not shut off Alarms-0.40mg/L low 2.50 mg/l high Uncontrolled When Printed Issued January 2009 Appendix H, Page 3 of 6 Appendix Revised April 18, 2017 Revision A-H-10

98 Appendix H: Risk Assessment Kelly, McClinchey, SAM and VandeWetering Drinking Water Systems Hazard Ranking and Critical Control Point Determination Process Step Hazardous event Result Control Measure(s) Likelihood Range operator 1 operator 2 likelihood operator 3 operator 4 operator 5 operator 6 Severity Range operator 1 operator 2 Severity operator 3 operator 4 operator 5 operator 6 Detectability Range operator 1 operator 2 Detectability Parts breakdown/ Improper Scheduled Maint Failure disinfection and site checks High Turbidity Inadequate on line chlorine analyzer disinfection site checks Customer complaints Aesthetics operator 3 operator 4 operator 5 operator 6 Total, avg Bold = 2014 value blue=2009 values CCP, MRCCP= min reqd CCP, NC=not controllable, Blank=not a CCP CCP Location of Associated Procedure(s) maintenance cards-regular service Rural Well Contingency Plan Control Limits Alarms-0.40mg/L low 2.50 mg/l high Distribution Water Quality issues Aesthetic Customer Pressure complaints-service quality Request Forms Low PSI Flow meters and Watermain break backflow customer calls NC Operations Manual-Operations Guide Section 3.6 Rural Well Contingency Plan system pressure drop Low PSI Rural Well Contingency Plan MRCCP backflow customer calls dependent on nature of complaint Low residual at far end Improper/poor Rotating dist. Tests MRCCP Rural Well Contingency Plan 0.2 mg/l free chlorine disinfection samples History, flushing Cross connections possible By-Law As per Municipal By law. NC contamination if found to be present Building Vandalism/Security site checks and possible Damage Breach public calls contamination Rural Well Contingency Plan Building MVCA & ABCA flood Operations Manual-Operations Well Damage Flooding warnings Guide Section 3.5 contamination Well head protection Municipal Emergency Plan equipment Building / electrical fire fire Operations Manual-Operations damage, loss Guide Section 3.5 of supply Uncontrolled When Printed Issued January 2009 Appendix H, Page 4 of 6 Appendix Revised April 18, 2017 Revision A-H-10

99 Appendix H - Risk Assessment Clinton Drinking Water System Hazard Ranking and Critical Control Point Determination Process Step Hazardous event Result Control Measure(s) Likelihood Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Severity Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Detectability Range operator 1 operator 2 operator 3 operator 4 operator 5 operator 6 Total, avg Bold = 2014 value blue = 2009 value CCP, MRCCP= min reqd CCP, NC=not controllable, Blank=not a CCP Location of Associated Procedure(s) hi turbidity -auto well switch on Clinton Contingency Plan raw turbidity >1NTU Well casing collapse No or low water NC Operations Manual-Operations Guide -well 1 <20L/s, well 2 < Shift or crack production Regular monitoring 25L/s, well 3 < 25 L/s Loss of Pressure / Clinton Contingency Plan Damage by a vehicle No water Inside building contamination risk Contaminated Water Raw Water Clinton Contingency Plan Production Loss of well seal Contaminated Water above ground level Operations Manual-Operations Guide Flooding/Contamination drain Severity Motor Failure No water. Reservoir Clinton Contingency Plan Backup Wells Power Failure alarm Generator Clinton Contingency Plan Generator failure no water regular testing and maintenance CCP Operations Manual-Operations Guide Section Clinton Contingency Plan pressure valve failure loss of supply SCADA alarms backup wells piping failure loss of supply / contamination weekly bacti testing, visual inspections likelihood Detectability <0.40 mg/l or maintenance cards >1.50mg/L alarms Chlorinator(s) Improper disinfection Alarm/back up MRCCP Clinton Contingency Plan -improper disinfection chlorinator Operations Manual-Operations Guide Control Limits Primary Disinfection Improper chlorine Low/high Chlorine Maintenance Operations Manual-Operations Guide dosage out of allowable limits routine-daily checks Clinton Contingency Plan MRCCP Alarms-.40mg/L low mg/l high maintenance cards Parts breakdown/ Improper disinfection Scheduled Maint. Operations Manual-Operations Guide Failure and daily checks Clinton Contingency Plan maintenance cards High Turbidity Inadequate disinfection Customer complaints run out of chlorine Inadequate disinfection Operations Guide Section 2 Daily checks maintenance cards Flushing Operations Guide Section 7 Sample Plan Water Quality issues Aesthetic Pressure Customer quality complaints-service Request Forms Low PSI, hi flows Flow meters and Operations Guide Section 2 daily checks <0.40 mg/l or >1.50mg/L alarms <0.40 mg/l or >1.50mg/L alarms Uncontrolled When Printed Issued January 2009 Appendix H, Page 5 of 6 Appendix Revised April 18, 2017 Revision A-H-10

100 Appendix H - Risk Assessment Clinton Drinking Water System Process Step Hazardous event Result Control Measure(s) Distribution Hazard Ranking and Critical Control Point Determination Likelihood Range operator 1 operator 2 likelihood operator 3 operator 4 operator 5 operator 6 Severity Range operator 1 operator 2 Severity operator 3 operator 4 operator 5 operator 6 Detectability Range operator 1 operator 2 Detectability operator 3 operator 4 operator 5 operator 6 Total, avg Bold = 2014 value blue = 2009 value CCP, MRCCP= min reqd CCP, NC=not controllable, Blank=not a CCP Location of Associated Procedure(s) Watermain break backflow customer calls Clinton Contingency Plan Reservoir <4.55m dirty water SCADA alarms POE flow rate > 80L/s system pressure drop Low PSI SCADA alarms MRCCP Operations Guide Section 2-daily checks POE <299kPa backflow customer calls Clinton Contingency Plan Operations Guide Section 2 Low residual at far end Improper/poor Rotating dist. Tests MRCCP Clinton Contingency Plan disinfection samples History, flushing As per Municipal By law. Cross connections possible contamination By-Law NC Security latches, Contamination by Loss of potable locks, vents, regular Operations Guide Section 2 NC outside source. water supply Clinton Contingency Plan ie:vehicle, terrorism building or electrical pump house fire equipment failure temp alarm Operations Guide Section 2 loss of supply or Clinton Contingency Plan Control Limits any sign of potential contamination pressure valve failure low pressure, loss of SCADA alarms regular maintenance-service cards POE <299kPa 2 press valves MRCCP Operations Guide Section Clinton Contingency Plan Vandalism/Security possible contamination Daily checks and Operations Guide Section 2 Breach public calls Clinton Contingency Plan Building Vehicle Damage SCADA alarms Cannot be controlled, thus not a CCP Damage Flooding Well contamination -MVCA & ABCA Operations Guide Section 6 flood warnings Municipal Emergency Response Plan -Well head protection Comms failure no alarms Improper disinfection loss of supply SCADA comm alarm to backup dialer check phone linesboth would have to be down MRCCP Operations Guide Section 2 -daily check shows systems working, backup dialer makes loss of alarms unlikely Uncontrolled When Printed Issued January 2009 Appendix H, Page 6 of 6 Appendix Revised April 18, 2017 Revision A-H-10

101 DW Organizational Structure Owner Municipality of Central Huron Mayor and Council Chief Administrative Officer Clerk Director of Finance Operating Authority Administrative Support Engineering Coordinator Utilities Foreperson Utilities Compliance Officer - ORO Utilities Operators Uncontrolled When Printed Issued January 2009 Appendix I, Page 1 of 1 Appendix Revised May 6, 2015 Revision A-I-5

102 Essential Supply or Service chlorine gas 6% sodium hypochlorite (Liquid Chlorine 6) sodium silicate N Appendix J Esssential Service and Supplier List Brenntag DH Jutzi Ltd DH Jutzi Ltd Supplier Treatment Chemicals Alternate Supplier Test Equipment / Analyzers Pocket Colorimeter & turbidimeter Hach Cleartech testing reagents Hach Cleartech on line chlorine analyzers Metcon (Clinton) Siemens (Depolox - rural wells) ICS Instrumentation SCADA / Instrumentation Clinton SCADA system programming and repair Datasoft / HTC-Rick Beer ICS Instrumentation rural well control systems and electrical repairs ICS Instrumentation Datasoft / HTC (Rick Beer) VFD drives Selectra Contracting Datasoft / HTC(Rick Beer), Ainsworth Inc-George Harding Electricians industrial electrical repairs Selectra ICS Instrumentation industrial electrical repairs Elligsen Electric JMR Electric electrical repairs Ed's Electric Generator Repairs & Maintenance Clinton generator repair / service Albert's Generator Sommer's Generators rural generators Sommer's Generators Albert's Generator pressure relief and flow rate control valves Pressure Control Valves Devine & Associates - H2Opts Syntec Well Pumps / Wells / Pumps well pump repairs and maintenancerural wells WD Hopper Dale Pump well pump repairs and maintenance- Clinton wells WD Hopper International Water Ltd high lift pumps DTM Consulting / Nevtro John Wilson Electric, Alpha Seal chemical pumps Dale Pump ICS Instrumentation Uncontrolled When Printed Issued January 2009 Appendix J, Page 1 of 7 Appendix Revised August 3, 2016 Revision A-J-6

103 Essential Supply or Service Appendix J Esssential Service and Supplier List Supplier Piping / Plumbing and Watermain Materials piping and watermain parts and supplies Evan Supply piping and watermain parts and supplies Carsons Plumbing piping and watermain parts and supplies-water meters Corix piping and watermain parts injector parts and supplies Dale Pump piping and watermain parts and supplies Lavis Contracting chlorine gas injector parts Metcon Dale Pump UV parts (Auburn) Dale Pump H2Flow Alternate Supplier Watermain Repairs and Excavating Lavis Contracting CT Environmental VanDriel Excavating Quality Underground Solutions Merner Contracting Dale Pump Laboratory Services bacti and other water tests SGS Maxxam Analytic Uncontrolled When Printed Issued January 2009 Appendix J, Page 2 of 7 Appendix Revised August 3, 2016 Revision A-J-6

104 January 16, 2013 Re: Drinking Water Quality Management System You are receiving this package because you have been identified as one of our primary providers of a service or supply relating to the operation of the municipal drinking water systems. Please review the attached information including the Municipality s Drinking Water Quality Management Standard Policy Statement and the Requirements of Essential Suppliers. These requirements and our policy affect our supplier/customer relationship and may be relevant to employees of your company visiting our work sites and facilities. We ask that you confirm that you have read and relayed the accompanying information by signing the form and returning it as soon as possible. If you are supplying a product or chemical which applies to the following request, please also submit the following documents; ANSI/NSF Certification and/or current MSDS s for chemicals supplied to the Municipality, your H.S.T. number and for laboratories, accreditation certificates. If you have any questions, please do not hesitate to contact us. Thank you for your co-operation. Yours sincerely MUNICIPALITY OF CENTRAL HURON p Uncontrolled When Printed Issued January 2009 Appendix J, Page 3 of 7 Appendix Revised August 3, 2016 Revision A-J-6

105 Policy Statement This policy is applicable to all water systems operated by the Municipality of Central Huron. Our Policy Statement The Municipality of Central Huron, its managers and employees involved with the water systems are committed to ensuring a consistent supply of safe, high quality drinking water that meets or exceeds all regulatory standards and complies with applicable legislation and regulation. The quality is ensured by the implementation, continual improvement and updating of a Management System comprised of policies, procedures, instructions, and forms that demonstrate and support: - risk-based treatment process and distribution evaluation, - staff competency, which includes adequate training and review. - open, regular communications with stakeholders, - workplace safety, and - appropriate contingency/incident response measures. The Municipality of Central Huron, its managers and employees involved with the Municipal water systems are all responsible for understanding, implementing, maintaining and contributing to the continual improvement of the Drinking Water Quality Management System. Uncontrolled When Printed Issued January 2009 Appendix J, Page 4 of 7 Appendix Revised August 3, 2016 Revision A-J-6

106 Requirements of Essential Suppliers Please note that not all requirements may be applicable to all suppliers. 1. Please provide notification of any interruptions in ability to provide the supply or service as soon as you become aware of it. 2. Please provide ANSI/NSF Standard 60 Certification and/or Material Safety Data Sheets (MSDS) for any chemicals delivered. Please be aware that any materials that will come into contact with the water supply must meet NSF/ANSI Standard All persons at the Municipality of Central Huron worksites and facilities must wear CSA approved safety boots and appropriate personal protective equipment dependent on the nature of the site and related work. 4. Contractors employed by the Municipality shall perform work in a safe manner, following all applicable legislation related to the nature of the work. 5. Return the following form to: The Municipality of Central Huron P.O. Box 400 Clinton, ON. N0M 1L0 Att:. or by fax to , greg.mayhew@centralhuron.com Uncontrolled When Printed Issued January 2009 Appendix J, Page 5 of 7 Appendix Revised August 3, 2016 Revision A-J-6

107 Communications Confirmation I, representative of (company name) have read and understood the information contained within the DWQMS mailing received from the Municipality of Central Huron. I am aware that the Municipality of Central Huron has developed and implemented a quality management system to meet the Ontario Drinking Water Quality Management Standard, and that the company I represent is considered an essential supplier and therefore provides a supply or service that is essential to the production of safe and reliable drinking water. All employees of (company name) visiting the Municipality of Central Huron Work sites and facilities shall be made aware of the Drinking Water Quality Management Standard, the Municipality of Central Huron DWQMS policy statement and all relevant requirements and procedures supplied by the Municipality of Central Huron. Signature of Representative Please print name Date Uncontrolled When Printed Issued January 2009 Appendix J, Page 6 of 7 Appendix Revised August 3, 2016 Revision A-J-6

108 Date Supplier Name Supplier address Town, Province Postal Code Re: REMINDER - Drinking Water Quality Management System In DATE HERE we sent you this package because you have been identified as one of our primary suppliers or service provider. In order to maintain our business relationship, it is imperative that you read the attachment and sign the Communications Confirmation. If you are supplying a product which applies to the following request, we ask that you please submit the information along with the following documents; ANSI/NSF Certification and/or current MSDS s for chemicals supplied to the Municipality, your H.S.T. number and for laboratories, accreditation certificates. Please review the attached information regarding the new Ontario Drinking Water Quality Management Standard, our DWQMS Policy, and how it affects our supplier/customer relationship. Also included in this package are procedures that may be relevant to employees of your company visiting our work sites and facilities. We ask that you indicate that you have read and relayed the accompanying information by signing the form and returning it as soon as possible. If you have any questions, please do not hesitate to contact us. Thank you for your co-operation. Yours sincerely MUNICIPALITY OF CENTRAL HURON p Uncontrolled When Printed Issued January 2009 Appendix J, Page 7 of 7 Appendix Revised August 3, 2016 Revision A-J-6

109 APPENDIX K Sampling Plan Clinton Drinking Water System Operator Tests Frequency Sample Type Source Weekly/with bacti Free Chlorine/grab P.O.E. tap Weekly (1 with bacti) Turbidity P.O.E. tap 1/week (with bacti) Turbidity Distribution (Rotating) 2/Week (one with bacti) Free Chlorine/grab Distribution (Rotating) 1/month Turbidity Well Raw tap 1/month Static Level Well Head Must be reviewed 72 hours (as per Reg. 170/03, ) Free Chlorine analyzer continuous P.O.E. Samples for Laboratory Analysis Frequency Sample Type Source Weekly Bacti Raw Tap all wells Weekly Bacti P.O.E. Tap Weekly Bacti, number as per reg.170, Sched 10 Distribution (Rotating) Once every 3 months Nitrate + Nitrite P.O.E. Tap As per O.Reg170 Sched13-6 Trihalomethanes Dist. (Far End) As per O.Reg170 Sched HAA Dist. (Far End) Every 36 months Organics P.O.E. Tap Once every 36 months Inorganics P.O.E. Tap Once every 60 months Sodium P.O.E. Tap Once every 60 months Fluoride P.O.E. Tap As per Reg Lead Distribution Two rounds of semi-annual testing (where it may be present) Uncontrolled When Printed Issued January 2009 Appendix K, Page 1 of 5 Appendix Revised January 6, 2017 Revision A-K-7

110 APPENDIX K Sampling Plan Small Municipal Residential Wells Operator Tests Frequency Sample Type Source Weekly (1 with bacti) Turbidity P.O.E. tap 1/week (with bacti) Turbidity Distribution (Rotating) 2/Week (one with bacti) Free Chlorine/grab Distribution (Rotating) 1/month Turbidity Well Raw tap 1/month Static Level Well Head 1/month Must be reviewed 72 hours (as per Reg. 170/03, ) Free Chlorine/grab Free Chlorine continuous analyzer P.O.E. tap-check continuous analyzer P.O.E. Samples for Laboratory Analysis Frequency Sample Type Source Weekly (Reg. Min. monthly ) Bacti Raw Tap Weekly (not required by reg) Bacti P.O.E. Tap Weekly (bi-weekly reg min.) Bacti Distribution (Rotating) Once every 3 months Nitrate + Nitrite P.O.E. Tap As per O.Reg170 Sched13-6 Trihalomethanes Dist. (Far End) As per O.Reg170 Sched HAA Dist. (Far End) Every 60 months Organics P.O.E. Tap Once every 60 months Inorganics P.O.E. Tap Once every 60 months Sodium P.O.E. Tap Once every 60 months Fluoride P.O.E. Tap As per Reg Lead Distribution Uncontrolled When Printed Issued January 2009 Appendix K, Page 2 of 5 Appendix Revised January 6, 2017 Revision A-K-7

111 Appendix K: Sampling and Monitoring All Well Supply Systems Sampling or Location Quality Targets Responses Challenging Records Monitoring Conditions Parameter rural Document rural mg/l for out of -Log Book Free Chlorine range Higher or low -logsheet P.O.E. Tap / flows than -spreadsheet Analyzer Clinton Report - See average Clinton mg/l Operations -Log Book Manual -Plantviewer Free Chlorine Distribution Above 0.20 mg/l Document for -Log Book at far end out of range -logsheet -spreadsheet report & flush - see operations manual Higher or low flows than average -Log Book Turbidity Distribution Below 5.00 NTU -Document Water Main -logsheet Reason Breaks -spreadsheet -Flushing High Flows Operator Tests -drought/high -Log Book Turbidity Raw Sample Below 1.00 NTU Document flow -logsheet tap. -silicate dosing failure -spreadsheet rural Water usage Well house Under the daily Document Drought/ -Log Book flow meter water takings reason if Water main -logsheet as per the over.report to break. -spreadsheet PTTW. MOE Clinton -Log Book -logsheet -spreadsheet -Plantviewer -Log Book Static Level well head Within normal Investigate Drought -logsheet average levels. reason for Conditions -spreadsheet low water levels or larger draw downs Auburn Only Ultra Violet UV Units Above 40 mj/cm Investigate and Document. Report adverse if below 40 Sleeve or lamp Degradation Trojan memory card Uncontrolled When Printed Issued January 2009 Appendix K, Page 3 of 5 Appendix Revised January 6, 2017 Revision A-K-7

112 Appendix K: Sampling and Monitoring All Well Supply Systems Sampling or Location Quality Targets Responses Challenging Records Monitoring Conditions Parameter -electronic file Bacti Raw tap TC - 0 -enter in High Turbidity -spreadsheet EC - 0 spreadsheet, investigate if >0 Bacti P.O.E. tap TC - 0 High Turbidity -electronic file -lab reports EC - 0 -spreadsheet as adverse if HPC - below EC/TC>0 500 CFU/mL Samples for Laboratory Analysis Bacti Distribution TC - 0 -lab reports High Turbidity -electronic file EC - 0 as adverse if -spreadsheet HPC - below 500 CFU/mL EC/TC>0 Levels below Nitrate & P.O.E. Tap Nitrite 1.0 mg/l High Turbidity -electronic file -lab reports Nitrite Nitrate10 mg/l -spreadsheet as required Trihalomethanes Dist. far ends Reg. 169/03 N/A -electronic file -lab reports HAA Sch. 2 -spreadsheet as required Sodium P.O.E. Tap Reg.169/03 N/A -electronic file -lab reports Sch. 3 -spreadsheet as required Fluoride P.O.E. Tap Reg. 169/03 fluoride -electronic file -lab reports Sch. 2 naturally -spreadsheet as required ocurring Uncontrolled When Printed Issued January 2009 Appendix K, Page 4 of 5 Appendix Revised January 6, 2017 Revision A-K-7

113 Appendix K: Sampling and Monitoring All Well Supply Systems Sampling or Location Quality Targets Responses Challenging Records Monitoring Conditions Parameter Samples for Laboratory Analysis Inorganics P.O.E. Tap Reg. 169/03 N/A -electronic file -lab reports Sch. 23 Sch. 2 -spreadsheet as required Organics P.O.E. Tap Reg. 169/03 N/A -electronic file -lab reports Sch. 24 Sch. 2 -spreadsheet as required Lead Reg. 170/03 Reg. 169/03 N/A -electronic file -lab reports Sch Sch. 3 -spreadsheet as required Uncontrolled When Printed Issued January 2009 Appendix K, Page 5 of 5 Appendix Revised January 6, 2017 Revision A-K-7

114 APPENDIX L Clinton Well Supply System Measurement and Recording Equipment Calibration and Maintenance Sampling, Testing & Monitoring Equipment Method Frequency Schedule Results Free Chlorine Hach Colorimeter DPD-Chlorine LR Residual Hach Colorimeter II Secondary Standards Kit Monthly Maintenance Binder Clinton Maintenance Binder Clinton Turbidity Hach Turbidemeter Primary Quarterly 2100 P Secondary Monthly Maintenance Binder Clinton Maintenance Binder Clinton Free Chlorine Prominent compare vs HACH Residual Chlorine Analyser Colorimeter Monthly Maintenance Binder Clinton Maintenance Binder Clinton, logbook Tretated Water Flow Raw Water Flow Wells 1, 2, 3 Backflow 10" Krohne compare vs clamp Log Book Water Meter on standardized Maintenance Yearly folder Yearly meter-outside Binder Clinton Maint. Binder contractor electronic copy in M:\Utilities flow water through 6" McCrometer Log Book standardized Water Meters Maintenance Yearly Folder external meter, or Yearly Binder Clinton Maint. Binder remove for off site electronic copy in calibration M:\Utilities Log Book 6 Backflow Compliance Yearly Folder Preventers. 2 tested by certified Officer's Yearly Maint. Binder portable + 4 in utility backflow technician Outlook electronic copy in buildings calendar M:\Utilities Uncontrolled When Printed Issued January 2009 Appendix L, Page 1 of 3 Appendix Revised June 21, 2011 Revision A-L-2

115 APPENDIX L: Auburn Well Supply Measurement and Recording Equipment Calibration and Maintenance Sampling, Testing & Monitoring Equipment Method Frequency Schedule Results Free Chlorine Hach Colorimeter DPD-Chlorine LR Residual Hach Colorimeter II Secondary Standards Kit Monthly Maintenance Binder Clinton Maintenance Binder Clinton Turbidity Hach Turbidemeter Primary Quarterly 2100 P Secondary Monthly Maintenance Binder Clinton Maintenance Binder Clinton Water Flow Sensus 1.5" SR Water Meter Partial Change Out by out side meter contractor (Coulter Meters) Yearly Maintenance Binder Auburn Yearly folder in vault, electronic copy Log Book Free Chlorine Wallace Tiernan HACH Residual Chlorine Analyser Colorimeter Monthly Maintenance Binder Auburn Maintenance Binder Auburn, Log Book Ultra violet Trojan UV Max Sensor-factory set non-degrading continuous SD card, back up to server Uncontrolled When Printed Issued January 2009 Appendix L, Page 2 of 3 Appendix Revised June 21, 2011 Revision A-L-2

116 APPENDIX L: Kelly, McClinchey, S.A.M., VandeWetering Well Supply Systems Measurement and Recording Equipment Calibration and Maintenance Sampling, Testing & Monitoring Equipment Method Frequency Schedule Results Free Chlorine Hach Colorimeter DPD-Chlorine LR Residual Hach Colorimeter II Secondary Standards Kit Monthly Maintenance Binder Clinton Maintenance Binder Clinton Turbidity Hach Turbidemeter Primary Quarterly 2100 P Secondary Monthly Maintenance Binder Clinton Maintenance Binder Clinton Water Flow Sensus 1.5" SR Water Meter (McClinchey 1") Partial Change Out by out side meter contractor (Coulter Meters) Yearly Maintenance Binder on site Yearly folder in vault, electronic copy Log Book Free Chlorine Wallace Tiernan HACH Maintenance Maint. Binder Monthly Residual Chlorine Analyser Colorimeter Binder on site Log Book Uncontrolled When Printed Issued January 2009 Appendix L, Page 3 of 3 Appendix Revised June 21, 2011 Revision A-L-2

117 Appendix M Contingency Plans The copies of the Contingency Plans Appendix were removed from the Operational Plan, as copies are already located in the water systems Operations Manuals, located at the systems pumphouses, and electronically at : M:\UTILITIES\Water\operations manuals-water Uncontrolled When Printed Issued January 2009 Appendix M, Page 1 of 1 Appendix Revised January 10, 2017 Revision A-M-11

118 Appendix N Audit Checklist System Audited Requirement 1 Quality Management System 2 Quality Management System Policy 3 Commitment and Endorsement 4 Quality Management System Representative 5 Document and Records Control 6 Drinking Water System 7 Risk Assessment 8 Risk Assessment Outcomes Organizational Structure, Roles, Responsibilites and 9 Authourities 10 Competencies 11 Personnel Coverage 12 Communications 13 Essential Supplies and Services 14 Review and Provision of Infrastructure Auburn Clinton Kelly McClinchey SAM Vandewetering 15 Infrastructure Maintenance, Rehabilitation and Renewal 16 Sampling, Testing, and Monitoring Measurement and Recording Equipment Calibration and 17 Maintenance 18 Emergency Management 19 Internal Audits 20 Management Review 21 Continual Improvement MJ Mn OFI C Major Non-conformity 1. a required element of the DWQMS has not been incorporated 2. a systemic problem with the QMS is sown by 2 or more minor non-conformities 3. a minor non-conformity previously identified in a CAR has not been fixed minor non-conformity. A part of a required element has not been incorporated satisfactorily conforms to the requirement of the standard but there is opprtunity for improvement. conforms to the requirement of the standard Uncontrolled When Printed Issued January 2009 Appendix N, Page 1 of 1 Appendix Revised March 7, 2016 Revision A-N-3

119 Appendix O Corrective Actions Reports 1.0 Purpose Recording and tracking of non-conformances and the related corrective actions is necessary to improve the effectiveness of the QMS, and to demonstrate that the improvements have been made. Corrective Action Reports (CAR s) provide a tracking system when the operating authority investigates the root cause of a non-conformance, determines a corrective action to remedy the problem, and follows up to determine if the corrective action was effective. The following procedure describes how to complete a Corrective Action Report and follow the process. 2.0 Terms Corrective Action Number This is the Corrective Action number assigned to the Corrective Action Report by the Initiator. This makes the Corrective Action Report easier to track. The Corrective Action Number is located in the top, right hand corner of the CAR form and is based on the date of creation. Date This is the date that a quality-related problem, deviation, non-conformance, procedural or Operational Plan change was documented as a CAR. Initiator This is the name of the person who has started the CAR. Description A description of the reasons for the corrective action being initiated. Describe in detail why a Corrective Action is being taken. Uncontrolled When Printed Issued January 2009 Appendix O, Page 1 of 5 Appendix Revised March 4, 2016 Revision A-O-6

120 Root Cause Describe the root cause which lead up to the initial problem. This refers to the reason or reasons why there was a non-conformance as a result of process failure. Using the 5 Why approach attempt to determine the real root cause. Noncontrollable causes such as lack of time, lack of funding, and lack of manpower are not considered in this method. The question why did this process fail? should be asked rather than just why?. Keep in mind that people don t fail, but processes do Also, be sure to take into account that more than one possible root cause may be investigated using multiple starting points in the 5 Why process. Proposed Corrective Actions A description of the corrective actions planned to be taken. Time Frame to Complete Corrective Action(s): Proposed completion date of corrective actions Person(s) Responsible for Corrective Action(s): Define who is to complete the actions Corrective Action(s) Taken: Describe corrective actions completed with dates of implementation Deemed Effective and Closed By: Quarterly CARs are reviewed by the QMS Representative and Alternate. If action item(s) are complete for a given CAR and there are no further concerns regarding the CAR, it will be closed. Uncontrolled When Printed Issued January 2009 Appendix O, Page 2 of 5 Appendix Revised March 4, 2016 Revision A-O-6

121 3.0 The Corrective Action Report (CAR) Procedure 3.1 The non-conformity, procedural change or other system change requiring tracking is brought to the attention of the QMS Representative or Alternate. 3.2 The QMS Representative or Alternate opens the CAR template located in the DWQMS folder on the network M: drive (M:\UTILITIES\Water\DWQMS\CARS\03-CAR Template.docx) 3.3 Refer to the example CAR on page 4 of this procedure. The CAR will be given a number based on the date it is created (eg if it is created January 10, 2016). If more than one CAR is created that day, the second CAR number will be given a -2 designation (eg ), the third a -3 and so on. 3.4 Fill out the Description, determine the Root Cause using the 5 Why process (refer to Root Cause definition in 2.0 Terms), propose corrective actions, timeframe for completion, persons responsible and Corrective Action Taken, if any has been taken. Save in the appropriate year s CAR folder. Name the file using the CAR number and add the related element number and/or description (eg element 21 car procedure). 3.5 When Corrective Actions are taken fill out that section of the template and indicate the date of the action taken. 3.6 If a CAR s Corrective Action is complete, the date completed is noted in that section. 3.7 Quarterly, the CAR s will be reviewed by the QMS Representative, the Alternate and affected staff (if necessary) to ensure all corrective actions have been taken, and to determine if that action was effective. If no corrective action has been implemented this should be documented in the Corrective Actions taken section, and the form remains in the current CAR year s folder as an editable document. 3.8 After the quarterly review, if the CAR s corrective action is deemed effective, the CAR document will be converted to a PDF document and saved in a subfolder of that year, indicating the quarter in which it was reviewed and deemed completed. The editable (Word) copy is then deleted. Uncontrolled When Printed Issued January 2009 Appendix O, Page 3 of 5 Appendix Revised March 4, 2016 Revision A-O-6

122 QMS Corrective Action Report No. No Date: March 4, 2016 Initiator: Description: During the On Site/Systems Verification Audit (Feb 29-Mar 1, 2016) an Element 17 nonconformance was identified. Maintenance is not being done as indicated by the maintenance cards. Root Cause Assessment: Problem: a non-conformance recurred, relating to operators not completing maintenance items as required by the schedules indicated on the maintenance cards. There are 2 potential root cause analysis paths identified. Possible Problem 1 1. operators are not completing the work designated on the maintenance cards 2. operators are not reading the maintenance cards thoroughly 3. there is a difference in understanding between what is required maintenance and what is listed as required by the maintenance card 4. there is not a regularly scheduled review of the maintenance cards and their requirements 5. the review of the maintenance cards has not been uniquely identified in the Operational Plan Appendix P QMS Schedule Possible Problem 2 1. operators are not filling out the maintenance cards appropriately 2. operators are not reading the cards carefully at the time maintenance is completed 3. there is a difference in understanding between what is required maintenance and what is listed as required by the maintenance card 4. there is not a regularly scheduled review of the maintenance cards and their requirements 5. the review of the maintenance cards has not been uniquely identified in the Operational Plan Appendix P QMS Schedule Root Cause(s) Determined: The review of the maintenance cards has not been uniquely identified in the Operational Plan Appendix P QMS Schedule Uncontrolled When Printed Issued January 2009 Appendix O, Page 4 of 5 Appendix Revised March 4, 2016 Revision A-O-6