Army Enterprise Service Desk (AESD)-ARCYBER Convergence: A Contributing Element in Today s Defensive Cyber Operations (DCO)

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1 Army Enterprise Service (AESD)-ARCYBER Convergence: A Contributing Element in Today s Defensive Cyber Operations (DCO) John J. Price Project Officer, Army Enterprise Service (AESD) Program Executive Office for Enterprise Information Systems (PEO EIS) Enterprise Computing (EC) john.j.price14.civ@mail.mil

2 The Army Enterprise Service (AESD)- Reach and Importance The Army Enterprise Service (AESD) provides a single point of contact for all DoDIN-A (Department of Defense Information Network- Army) IT service requests, incidents and inquiries. The AESD provides 24/7/365 support for over 1.4 million Army customers globally. Enterprise Services Support DEE, ECMCS, Mobility, Enterprise Apps Provides technology enablers to support more efficient federation operations: Self-service Web Portal Call Management System Ticketing and Knowledge Management Workforce Management AESD IS FIRST LINE OF DEFENSE AGAINST CYBER ATTACK. 2

3 AESD-K AESD-P AESD-W AESD FEDERATION: Current AESD-W, AESD-P, and AESD-K Systems Interface View (SV-1) CONUS NIPR Site 1 CONUS GOV NIPR/SIPR Site OCONUS PAC GOV NIPR/SIPR Site CONUS NIPR Site 2 DODIN Remote, O&M Support CONUS (via VPN) Call Mgt System (CMS) Service Mgt System (SMS) (Enterprise Services & Web Portal) Workforce Mgt System (WMS) COCO Data Center 1 CONUS NIPR COCO Supporting Technical Infrastructure for integrated toolsuite (CMS+SMS+WMS) to: Ingest Security Technical Implementation Guides (STIGs), IAVA, patches/updates, e.g., Microsoft, VMWare, OS, others Support Incident Response, Vulnerability Response, Threat Intelligence, Risk Mgt, Audit, Compliance, and Vendor Mgt Identify Asset Mgt Storage Mgt Vulnerability Mgt, e.g., ACAS Colocation services, e.g., circuit termination point Protect Access Control Endpoint Protection Network Authentication Firewall Mgt DNS services Terminal Server Network Configuration Mgt, e.g., Solarwinds Windows and Linux Authentication Detect Host Based Security System, e.g., McAfee Security Information and Event Mgt, e.g., Splunk, ArcSight Threat Intelligence and Intrusion Detection Testing Respond Patching Redundancy Backup Replication Fallover COOP/DR Recover Information Assurance Vulnerability Mgt (IAVM) OCONUS Korea GOV NIPR/SIPR Site GOGO Data Centers CONUS & OCONUS NIPR & SIPR Remote top Mgt System (RDS) Local Services SMS SIPR Enterprise Services SMS COCO Data Center 2 CONUS NIPR Replication Load Balancing

4 General Note Sense Understand Decide Act 4

5 AESD/ARCYBER Converging Effort Context: The Army Enterprise Service (AESD) converging effort affects the entire Army s IT efforts, will lead to operational efficiencies, and will directly support DoDIN-A operations and DCO efforts across the Army. Purpose: Discuss the operational approach for AESD Convergence, the general timeline, and provide key messages we may need to express when speaking to other stakeholders in regards to AESD. Desired End State: DODIN-A users receive responsive and effective support, user focused IT service gaps and problems are mitigated, and AESD fulfills Enterprise Architecture standards and requirements. The end state will enable unity of effort and unity of command under the control of ARCYBER, executed through NETCOM IOT provide exceptional IT service support to Army IT users. All processes, services, and systems standardized. Unity of Effort within AESD efforts under NETCOM. Seamless system and process interoperability with Joint and Unified partners. 5

6 Innovations A single instance, multitenancy Enterprise Service Management Suite (ESMS) that acts as a single interface to the field and supports: Ticketing Change Management Asset and Configuration Management Data analysis Tactical and deployed networks A call management system integrated with the ESMS Remote top Support system Development of machine learning/ai to support self healing and self reporting An interactive self help knowledge system to support user and organizational tier 0 A workforce management system will inform availability and skills of personnel 6

7 LOGS A GISA AMC HRC Nonstandard CCIR CCIR ARCYBER Transformation Timeline Current State Future State AESD-IV Contract Base Period AESD-IV Contract Option Period 1 AESD-IV Contract Option Period 2 Limited Human Sensor New Direction & Orders Emerging Mission Command Human Sensor Directions/Orders Mission Command ACOM Help 2 ARCYBER ACOIC RCC NEC Help S/W Dev. Help Help Theaters Installations End-Users 2 Convergence Actions using Orders Process End-Users 3 2 Service Limited Mission Capability Full Mission Capability 7

8 AESD IV Public Information Request for Information (RFI) was issued 6 April 2018 by Army Contracting Command-Rock Island (AVV-RI), on behalf of the Army Enterprise Service (AESD) RFP # - W52P1J-18-R-AESD Key Documents provided Draft Performance Work Statement (PWS) for the base contract Draft PWS for Task Order 001 ARCYBER Cognitive Model Key Take Aways AESD IV is proposed to be an Indefinite Delivery Indefinite Quantity (IDIQ) contract ARCYBER s Cognitive Model defines ARCYBER s vision for the future of AESD AESD-Federation becomes one service desk with 3 locations Interested parties should review the provided information 296ec67c842b93b74&tab=core&_cview=0 Specific questions should be sent to the address listed at the FBO.gov page above. 8

9 Questions? 9