MMRC Team Guidebo ok

Transcription

1 MMRC Team Guidebook

2 Marin Medical Reserve Corps Program Coordinator Sharon Carlin 1600 Los Gamos Drive, Suite 220 San Rafael, CA We Are Physicians Nurses EMTs Paramedics Behavioral Mental Health Professionals Faith Leaders Logistics Coordinators Project Managers Administrative Support Computer Technology Experts Firefighters And so much more! MMRC Team Guidebook [Ver 1/17] 2

3 Table of Contents Mission Statement Page 1 Welcome 1 Divisions 7 Uniforms/Gear 8 DSW Badge 10 4 Steps to Prepare for Action 1 Personally Prepared 13 2 Sign-up for Deployment 14 3 Training and Exercise 18 4 Team Up 20 Deployment Organizational Chart 21 Deployment Responsibilities 22 Deployment Packing List 24 MMRC Activation 26 MMRC Organizational Chart 27 MMRC History 28 MMRC Foundation 29 Your Liability/Insurance 30 Policies 33

4 Our Mission The Marin Medical Reserve Corps mission is to augment Marin county s disaster medical response and strengthen community resilience. Our Team Welcome to the MMRC and thank you for joining us! We operate within Marin County and sometimes get deployed for mutual aid to other areas. As part of the MMRC team, you ll help when Disaster strikes Major emergencies occur Public health is threatened The Marin County Health and Human Services relies upon medical and non-medical volunteers to assist in an organized and meaningful manner. The Marin Medical Reserve Corps is the mechanism for that response. I invite you to be a part of our team to make Marin county healthy and resilient. Sincerely, Sharon Carlin, MMRC Program Coordinator MMRC Team Guidebook [Ver 1/17] 4

5 One Volunteer Story As a young girl I watched my mother, Annette, volunteer for numerous organizations. She did not fear responsibility; she welcomed it. She was my role model for getting involved. My mother followed in her mother s footsteps, and now I in my own mother s. My 21-year-old daughter, Sheryl, is one Vivian Cohen, RN of the youngest members to join the MMRC. My father, husband and three sons are helping with specific programs or projects in the community and making a difference in the world. In essence I have all generations in my family involved in volunteer efforts. Volunteerism is a core part my family s heritage. To be sure, volunteering for the MMRC keeps me young and healthy! I hope you enjoy being a member of this prestigious group. Vivian

6 Helping in Your Community Set-up and support Field Treatment Sites Support and augment medical personnel at hospitals and medical facilities Set-up and support Points of Distribution sites (PODS) for medicine distribution Behavioral health support for community and first responders Teaching community classes in First Aid for Disaster Response (FADR) MMRC Volunteer vaccinating at a drive-through clinic MMRC Team Guidebook [Ver 1/17] 6

7 Your Division As an MMRC Volunteer, you ll have a place in your local area with a Division Supervisor to assist and support you in your volunteer work and training. They will advocate for you and act as a conduit of information from the MMRC and the County of Marin. Your Division will be assigned according to your Marin county home (or work) address as follows: Division #1 Division #2 Division #3 Division #4 Division #5 Novato West Marin San Rafael Central Marin Southern Marin My Division Supervisor: Contact Info:

8 Your Team Gear We have a uniform code that applies to you when you re deployed or participating as an MMRC in an exercise or training. These uniforms serve several purposes: Clearly identifies you as an MMRC volunteer Provides safe and durable clothing Enhances esprit de corps of volunteers and facilities a professional appearance Team Gear is only to be worn or displayed while working as an MMRC volunteer. I understand our uniform policies MMRC Team Guidebook [Ver 1/17] 8

9 Required Team Gear Shirt Red t-shirt (available at MMRC office) Black Pants Such as *Galls BDU 6-pocket pants. Item #TR-076. Black Belt Such as *Galls BDU Belt Item #BH-349 Shoes/Boots Black leather or synthetic leather, hard toe preferred. Cap Black with MMRC logo (available at MMRC office) *buy online at: Galls.com

10 Your Team Badge You ll be issued an identification badge and a Disaster Service Worker badge. Call the EMS office for an appointment to have your picture taken, be sworn in as a member of the Marin Medical Reserve Corps, and receive a Disaster Service Worker card. Call for appointment You must wear your badge when activated, during exercises and trainings, or any time you re volunteering your time on behalf of the MMRC. Badges are the property of the MMRC and must be returned to the MMRC upon termination of volunteer services. MMRC Team Guidebook [Ver 1/17] 10

11 Optional Team Gear Jacket Orange Ansi III and OSHA compliant with reflective tape. Patches and jackets are available for purchase at MMRC office. MMRC patch on left shoulder, located 1 below shoulder seam and centered across seam.

12 4 Steps to Prepare for Action Be Prepared for Safety Attend any and all safety classes that pertain to your MMRC function MMRC Team Guidebook [Ver 1/17] 12

13 Step #1 Getting Personally Prepared Protecting your health, safety, and the overall wellbeing of you and your family is Step #1. Make a personal and family preparedness plan. Implement and practice your plan with your family and neighborhood. Suggested trainings and tools are located below: Redcross.org: Introduction to Disaster FEMA.gov: IS-22 Are you Ready? An In-Depth Guide to Citizen Preparedness Mrc.train.org: ID # Standard Precautions and Respiratory Hygiene

14 Step #2 Sign-up for Deployment MMRC s are notified of deployments, trainings, meetings, and events through two different systems you need to sign up for both! Sign up for D4H D4H is the software MMRC uses to track volunteer hours, notify you of MMRC events and trainings, and send s. You ll be required to set-up a profile on D4H and be offered assistance with this registration when you meet with your Division. 1. Click on the link provided in your invitation. 2. Set-up your username and password according to directions. This will bring you to the Dashboard The following page will get you started. Feel free to explore the Dashboard, Calendar, and the many other functions that D4H has to offer. MMRC Team Guidebook [Ver 1/17] 14

15 Identify the Dashboard Features Whiteboard Weather alerts and short updates from MMRC Management Team. My Calendar See and register for upcoming events, exercises, and meetings. Click yes or no to RSVP. Tip: Bookmark the D4H login page. Write down and save your username/password. HELP Contact Diane Ayers or Vivian Cohen at

16 Sign-up for Disaster Healthcare Volunteers (DHV) California has implemented a single network for registration of all disaster volunteers that may be called upon in the event of an emergency. This network is called the Disaster Healthcare Volunteers (DHV) system. All MMRC members must be registered and managed utilizing the DHV system. DHV improves the sharing of resources and enhances coordination with other jurisdictions in California during possible intra and inter state deployment. On a regular basis, all members are requested to log into their DHV profiles to update their contact information, including their mailing address, phone number and address, as well as ensure that their clinical license information is current and valid. MMRC Team Guidebook [Ver 1/17] 16

17 Go to 1. Click tab Register Now 2. Select Medical Reserve Corps Organizations 3. Find and click Marin Medical Reserve Corps 4. Create your Username and Password. 5. Supply all the requested data. Use the address, telephone number, and mobile phone number that you will be most likely to answer. This is one of the ways you ll be notified to deploy. HELP Contact Diane Ayers or Vivian Cohen at I have signed-up for deployment with D4H and DHV.

18 Step #3 Training & Exercise MMRC members participate in exercises, drills, and workshops to ensure maximum preparedness for deployment and service to the community. Training events are geared to address situations that you may encounter in a deployment. Training events are designed to build upon your existing professional scope and expertise. They may include: Augmentation of mass vaccination or dispensing clinics; Augmentation of public health surge capacity at local hospitals or other care facilities; Assisting in triage, treatment and transport readiness Field Treatment Site set-up and staffing Incident Command System training First Aid Disaster Response (FADR) MMRC Team Guidebook [Ver 1/17] 18

19 Training Requirements The MMRC training program is developed and adopted according to the current demands and trends of Marin County, the State of California, and the Federal Government. In order be considered an active MMRC with deployment status, you must begin by completing the following: IS-100.B: Intro to Incident Command System. This is an interactive course provided free at FEMA.gov. FADR First Aid for Disaster Response. This is a hands-on program developed for MMRC. The fourhour class is free and available monthly. Schedule your training with your Division Supervisor.

20 Step #4 Team Up Team Up at local Division meetings! You ll hear about the latest trainings, Division opportunities, neighborhood news, and share your insights and experiences. We also bring in speakers and conduct tabletop exercises. Check out the monthly newsletter delivered to your and printed for the division meetings. In it you ll get member highlights, deployment debriefings, and upcoming training opportunities. MMRC Team Guidebook [Ver 1/17] 20

21 Team on Deployment The MMRC uses an organizational chart consistent with National Emergency Management System (NEMS) and Statewide Incident Management System (SIMS). This allows us to integrate with other agencies around the county, state, and federal government. You ll learn more about this in your required IS-100 training with FEMA.

22 MMRC Responsibilities For Deployment Receive initial deployment from Medical Health Operational Area Coordinator (MHOAC) and/or MMRC Program Coordinator via text, , or telephone call. If you cannot commit to the full assignment period, do not accept the assignment. Your deployment could likely include any or all of the following. Working up to 12 hour shifts Poor lighting Uneven surfaces and trip hazards Cold/hot conditions No running water or electricity Loud and/or sudden noises Lifting and carrying up to 35 pounds Moving patients Make plans for your pets, family, and plants MMRC Team Guidebook [Ver 1/17] 22

23 before you accept any assignment. If you have been using alcohol, prescription medicine, or other drugs that have the potential to render you impaired, unfit, or unable to carry out the assignment, do not accept the assignment. If you are driving to or from an assignment, you must possess a valid driver s license and required insurance. I understand and agree to the responsibilities for deployment

24 Deployment Packing List LOCAL DEPLOYMENTS 12 hour increments Security Items MRC Identification Badge (1) Additional form of Government Photo ID Professional License Disaster Service Worker (DSW) card Personal flashlight (hand or headlamp) Clothing (Be prepared for indoor/outdoor, severe temperatures) MMRC T-shirt + extra Comfortable, light-weight clothing (Think Layers!) Long Black pants Long-sleeved Black shirts Hat Black boots or comfortable black walking shoes Warm jacket Rain gear Bandana/handkerchief Gloves (Leather gloves if physical labor will be performed or for warmth) Extra socks and underwear MMRC Team Guidebook [Ver 1/17] 24

25 Personal Items Cell Phone and charger Sunglasses/glasses Nonperishable Snacks Bottles of water Sunblock Personal Medication Lip Balm MUTUAL AID DEPLOYMENTS You may have the opportunity to be deployed outside the Marin County area. Prior to deployment, you will be advised how many days you can expect to be gone. Taking that information into consideration, you will also keep in mind that there might not be running water, electricity, or modern conveniences. You will receive complete instructions prior to deployment.

26 When You Are and When You Are Not an MMRC It s important to know when you are acting as an MMRC volunteer and when you are not. Generally, if you have not been assigned or signed-up through D4H, you are not there as an MMRC volunteer. When deployed, the MMRC volunteer will be integrated into local emergency response through the Medical Health Branch of the Emergency Operations Center (EOC). All emergency and disaster-related response of the MMRC will be initiated by the Medical Health Operational Area Coordinator (MHOAC). MMRC Activity Training, exercise, or event Scheduled and assigned by MMRC on D4H Public Event Scheduled and assigned by MMRC on D4H Deployment for services through MHOAC and/or MMRC Program Coordinator Not MMRC Activity Training, not assigned Public event, community outreach, not assigned Self-deployed to disaster or emergency MMRC Team Guidebook [Ver 1/17] 26

27 Our Organization We are organized into functional groups and geographic groups, with leadership and accountability built in. Your Division Supervisor will contact you and welcome you personally.

28 Our History National Response to 9/11 During the tragic 9/11 events, thousands of individuals arrived at the scene to offer help. It was difficult to manage large numbers of unaffiliated volunteers. There was no way to credential them or organize coherent operations. In his 2002 State of the Union address, President Bush responded by establishing the National Medical Reserve Corps a central office directed by the Surgeon General which serves to unify medical volunteer organizations throughout the nation. Marin County Board of Supervisors Response The Marin County Board of Supervisors also recognized the need to access the skills of local healthcare professionals in the event of large-scale public health emergencies. In 2002, Supervisors Susan Adams and Cynthia Murray initiated a pilot Disaster Medical Volunteer Program within Marin s Department of Health and Human Services. This program adopted the Medical Reserve Corps partnership under the Office of the Assistant for Preparedness and Response, U.S. Department of Health and Human Services. MMRC Team Guidebook [Ver 1/17] 28

29 MMRC Foundation The Marin Medical Corps Foundation was created a few years ago as a fundraising entity to assist MMRC in fulfilling its mission. With a 501(c)(3) designation, donations to the MMRC Foundation can be tax-deductible. If you would like more information about tax-deductible donations, contact mmrcfoundation@gmail.com or call

30 Your Liability/Insurance The Volunteer Protection Act The Volunteer Protection Act (42 U.S.C et. seq.) provides qualified immunity from liability for volunteers and, subject to exceptions, preempts inconsistent state laws on the subject, except for those that provide protections that are stronger than those contained in the VPA. The VPA defines a volunteer as an individual performing services for a nonprofit organization or a governmental entity which does not receive compensation" (other than reasonable reimbursement or allowance for expenses actually incurred); or any other thing of value in lieu of compensation, in excess of $500 per year U.S.C (6). Under the VPA, a volunteer of a nonprofit organization or governmental entity is immune from liability for harm caused by an act or omission of the volunteer on behalf of the organization or entity if: (1) the act or omission was within the scope of the volunteer s responsibilities in the organization or entity; (2) if required, the volunteer was properly licensed, certified, or authorized by the appropriate state authorities for the activities or practice giving rise to the claim; (3) the harm was not caused by willful or criminal misconduct, gross negligence, reckless misconduct, or a conscious, flagrant indifference to the rights or safety of the individual harmed by the volunteer, and (4) the harm was not caused by the volunteer s operation of a motor vehicle, vessel, aircraft, or other vehicle for which the state requires the operator to possess a license or maintain insurance. 42 U.S.C (a). MMRC Team Guidebook [Ver 1/17] 30

31 California Liability Legislation Registered Disaster Service Workers in California are covered under the Emergency Services Act (Government Code 8657). Government Code 8659 gives malpractice immunity to any physician or surgeon hospital, pharmacist, nurse or dentist who renders services during any state of war emergency, a state of emergency, or a local emergency at the express or implied request of any responsible state or local official or agency.. Also, CA Labor Code (b) and the California Code of Regulations (CCR) Title (3)(b)(1)Specify that the protection extends even during training for these emergencies. These provisions generally provide protection from liability during an emergency, except in cases of gross negligence. California State Workers Compensation Law Volunteer Disaster Service Workers must sign an Oath of Loyalty in order to be protected under Worker s Compensation regulations. Government employees are automatically considered to be disaster service workers during declared emergencies and official disaster training exercises. Title 1, California Government Code, Div. 4, Ch. 8, Sec and 3101.

32 Marin County Liability Protection A group contract letter, dated September 24, 2007, between the MRC in Health and Human Services and the County of Marin s Civic Center Volunteers Program confirms that volunteer members of the MRC, when operating within their medical scope of practice for the benefit of the community, on behalf of the Marin County Department of Health and Human Services, shall be covered by both workers compensation insurance and medical malpractice insurance from the County of Marin. The insurance coverage shall not apply to services or activities that are not performed on behalf of the County of Marin or which are not in the medical scope of practice of the volunteer. Medical Reserve volunteers are covered if they are listed as current volunteers with the MRC, even if the Civic Center Volunteers office does not have their name on record in its office. I understand the liability coverage MMRC Team Guidebook [Ver 1/17] 32

33 Policies Harassment-Free Environment The Marin Medical Reserve Corps (MMRC) is committed to providing a harassment and discrimination-free work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal opportunities and prohibits discriminatory practices, including harassment. It is the policy of the MMRC that harassment based on race, color, religion, age, gender, sexual orientation, national origin, marital status, disability, veteran status or any other basis is strictly prohibited. Any harassment, whether verbal or physical, is unacceptable and will not be tolerated. It is the intent that all MMRC volunteers work in an environment free from discrimination and/ or harassment by another employee, supervisor or another volunteer for any reason. Discriminatory conduct in any form undermines morale and interferes with productivity. If you feel that you may have been the subject of discrimination or harassment, contact the MMRC Program Coordinator or your Division Supervisor. Any reports of discrimination or harassment will be examined impartially and resolved promptly. Safety Providing a clean, safe and healthful work environment is a goal of the MMRC. No job is considered so important or urgent that volunteers cannot take time to perform their job safely. During the deployment orientation, a supervisor will discuss all the applicable safety and health rules with you. If you are

34 unclear about any safety policies and procedures, ask the Division Supervisor, Program Coordinator, on the Supervisor on scene for further clarification. As an MMRC volunteer, you have a responsibility for your own safety and health. This includes using all required safety equipment. You must also notify your supervisor of any physical conditions such as drowsiness due to medication, illness or emotional strain, which may affect your performance and safety. You are expected to immediately report all work-related accidents, injuries, illnesses and near misses to your Division Supervisor, MMRC Program Coordinator, or Supervisor on scene. Electronic Communications Policy The MMRC s electronic communication systems, including telephones, handheld two-way radios, , voic , faxes and Internet are available to conduct business in a timely manner. All communications are to be professional and appropriate and users are prohibited from using electronic communications for the solicitations of funds, political messages, harassing messages or personal use. Use of personal electronics and mobile phones should be limited when acting as an MMRC volunteer. No photographs or videos of patients are permitted. Photos or videos are prohibited, unless prior permission has been obtained from Program Coordinator. Drug Free Workplace All MMRC volunteers are expected to report to duty, free from drug and/or alcohol impairment and to remain in a condition that enables them to perform their duties in a safe, efficient, legal and professional manner. Volunteers who may have an alcohol MMRC Team Guidebook [Ver 1/17] 34

35 and/or drug problem are encouraged to voluntarily seek evaluation and treatment that will lead to successful rehabilitation. Volunteers must abide by the provisions of this policy as a condition of volunteer service. Violence-Free Work Environment Policy The MMRC does not tolerate any type of acts or threats of violence committed by or against a volunteer. In order to ensure a safe working environment, the MMRC prohibits all persons from carrying a handgun, firearm, or weapon of any kind on assignments, regardless of whether the person is licensed to carry the weapon or not. If you feel threatened, you should retreat and request intervention from a branch director or other available management staff. If fear of violence is imminent, immediately retreat and contact 911. Commitment to Diversity The Marin Medical Reserve Corps is committed to being a diverse organization. It seeks to recognize value and incorporate diversity in its services, policies and operations, service recipients, and volunteer workforce. Diversity includes differences such as age, belief, citizenship, culture, economic level, ethnicity, gender, language, national origin, and philosophy of life, physical ability, physical appearance, race, religion, and sexual orientation. Performance Volunteers are expected to comply with the policies, procedures, and standards of the Marin Medical Reserve Corps (MMRC) as explained at the beginning of their assignment, at the volunteer orientation and in this MMRC Team Guidebook. If a Division Supervisor is concerned with a volunteer s performance, the first course of action is to communicate that concern to the volunteer. If they are unable to reach an

36 understanding, the Program Coordinator will resolve the matter. In most cases, a volunteer will be given sufficient time to respond affirmatively. In some cases, however, immediate action may be required depending upon the severity of the issue. I understand and agree to MMRC s Policies MMRC Team Guidebook [Ver 1/17] 36