APPLICATION FOR EMPLOYMENT

Transcription

1 MISSAUKEE COUNTY Sheriff s Office 911-Dispatch Po Box S. Pine Street Lake City, Michigan, Phone (231) Fax: (231) APPLICATION FOR EMPLOYMENT (PLEASE PRINT PLAINLY) Note: If you feel that your civil rights would be violated by answering a question on this form, please omit the answer to that question.) We are an equal opportunity employer This application will be kept current for six months. You need to complete another to be reconsidered after this date. The following information must be completed and included for pre-employment application to the Missaukee County Sheriff s Office. 1.) Application for Employment 2.) Copy of Current Resume Requirements: This position requires a typing level of at least 45 wpm, physical, hearing test and drug test. Applicant must have the ability to multitask, think fast and work under stress. Must be able to operate computers, able to work all shifts including holidays and weekends, interact with inmates and the public, have valid Michigan Driver s License and be a Michigan Resident. Applicants must pass drug screening, physical examination, background investigation and training program. Applicant must be willing to be trained in CPR, emergency medical dispatch, basic dispatch school, L.E.I.N., and any additional training. Prior emergency telecommunications experience; medical/fire or police preferred but not required. Send Completed application packet by June 1, 2016 to: Missaukee County Sheriff s Office Attn: 911-Dispatcher Position P.O. Box 800 Lake City, MI Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 1 of 9

2 I. APPLICANT INFORMATION Date of Application: Name: Last First Middle Present Address Street City State Zip Day Time Phone Number: 1) Are you prevented from lawfully becoming employed in this country because of Visa or Immigration Status? ( Proof of citizenship or immigration status shall be requested upon employment) Address: 2) Are you under 18 years of age? (yes attach work permit ) 3) Position Applying for: Dispatcher Other: Full Time Part time Temporary 4) The position you are applying for requires you to possess a valid Driver s / Operators License. Do you have a current driver s license? 5) Have you ever had your driver s license revoked or suspended If yes, explain: 6) Have you been cited, been convicted of, plead guilty or no contest to a moving motor vehicle violation within the last 18 months? If yes, explain: 7) Were you previously employed by us? If yes, when and what county department? 8)* The position you are applying for requires you to work nights, weekends, holidays, 10, 12, & 16 hour shifts. Are you willing and able to work nights, weekends, holidays, 10 hour, 12 hour or 16 hour shifts? 9) If your application is considered favorably, on what date will you be available for work? 20? NOTE: The Missaukee County Sheriff's Office Personnel Policies & Procedures Manual provides the following: Residency: All employees must live within a twenty- (20) mile radius of Missaukee County geographic borders. All employees must comply with this section within eighteen (18) months of their date of hire. II. U.S. ARMED FORCES HISTORY / EXPERIENCE Have you had any experience in the Armed Forces of the United States of America or in the State National Guard which is directly related to the position which you are applying for: Branch of Service Service Dates From To Date of Discharge Rank: Were you honorably discharged Note: A dishonorable discharge from the military will not necessarily be a bar to employment Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 2 of 9

3 III. RECORD OF EDUCATION School Name and Address of School Course of Study Check Last Year Completed Did you Graduate? List Diploma or Degree High School Community College University Certification Program Other Related Program IV. LIST ALL CERTIFICATIONS AND LICENSES YOU HAVE APPLICABLE TO POSITION Certification / License State Certification /License # Date Received Date Expires IV. TYPING EXPERIENCE (minimum standard required is 50 wpm) Please Provide Typing (estimated if necessary) Speed (words per minute): Experience: Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 3 of 9

4 V. EMPLOYMENT EXPERIENCE / WORK HISTORY Start with your present or your last employer. If you need more space, use an extra sheet of paper. If summer or part-time work, please indicate. If you were employed under another name, please indicate that name by the employer. May we request a reference from your present employer(s)? I Name and Address of Company and Type of Business From To Starting Last Reason for Leaving Name of Supervisor Job duties preformed: Telephone: II Name and Address of Company and Type of Business From To Starting Last Reason for Leaving Name of Supervisor Job duties preformed: Telephone: III Name and Address of Company and Type of Business From To Starting Last Reason for Leaving Name of Supervisor Job duties preformed: Telephone: IV Name and Address of Company and Type of Business From To Starting Last Reason for Leaving Name of Supervisor Job duties preformed: Telephone: Indicate by number Any of the above employers whom you do not wish us to contact? If you need more space, use an extra sheet of paper 1) Is this a complete list of your employment? If no, explain 2) Have you ever been, fired, dismissed, asked to resign, resigned by mutual agreement or otherwise terminated from any employment? If yes, explain 3) Indicate the number of time(s) you were late to work in the last 12 months. Explain in detail. 4) Are we granted permission to check all information? 5) How much time have you missed from work during the last two years? 6) Name of relatives in our employ: Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 4 of 9

5 VI. GENERAL INFORMATION 1) List outside Interests (Clubs, Organizations including Professional Organizations, Sports, Hobbies) Need not list any interests which would indicate your religious or ethnic background. 2) List any offices of leadership (elected or appointed) which you have held. Provide titles and dates. 3) Are you a member of a professional or trade group that is related to our industry? If yes, please provide the organization name(s): 4) Do you understand the position, job requirements and duties for this position? If no, describe job area where you need further clarification. 5) Is there anything that you believe would disqualify you from employment or hinder you in the performance of the position duties and requirements with or without accommodations? VI. CJIS / LEIN INFORMATION: CJIS / LEIN = Criminal Justice Information System / Law Enforcement Information Network Requirements 1) Have you ever been convicted of, or pled No Contest or Guilty to a crime (Misdemeanor or Felony)? * If yes, explain: 2) Are you currently under indictment, arraignment or charged with a felony? * If yes, explain: 4) Have you ever been known by or worked by any other name? * If yes, list all names used in the past: Note: A conviction record will not necessarily be a bar to employment, and factors such as the applicant s age at the time of the offense, the age of the offense, and the nature and seriousness of the violation will be taken into account. Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 5 of 9

6 VII. PERSONAL REFERENCES (not former Employers or Relatives) Name and Occupation Address Phone Number IIX. APPLICANT SELF-SCREENING SECTION: 1. You will be placed on various shifts in order to accommodate the needs of the department and training needs. Is this acceptable? Yes No 2. You will be scheduled to work various shifts that will include working weekends, holidays, different shifts from day to day. Is this acceptable? Yes No 3. Are you willing to accept last minute changes in your work schedule that might require you to cancel personal plans? Yes No 4. Are you willing to sign up for overtime shifts? Yes No 5. You may be ordered to work overtime to cover for someone who calls in sick. Is this acceptable? Yes No 6. On occasion, you may be subjected to profane language on the phone or in person. Are you able to deal with it unemotionally and professionally? Yes No 7. Because you are working 8 hour, 10 hour, 12 hour, shifts with paid breaks and lunch periods, there may be time when you are required to delay lunch and coffee breaks due to shift activity. Yes No 8. Are you able to deal calmly with angry or upset people when the problem is not your fault? Yes No 9. Are you willing to work under constant electronic surveillance that record all radio, and telephone calls, as well as closed circuit television? Yes No 10. Are you willing to wear a uniform? Yes No 11. Are you able to handle constant interruptions? Yes No 12. Are you willing to deal with a crisis call where a child died, an officer was injured, or a man/woman was assaulted and set it aside and continue to calmly deal with an irate citizen complaining of a barking dog? Yes No 13. Are you willing to be closely supervised and questioned routinely about why you followed a certain course of action without taking it personally? Yes No 14. Are you willing to comprehend that when you process a call incorrectly that it could contribute to someone s property being damaged or someone being seriously injured or dying? Yes No Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 6 of 9

7 IX DISPATCHER JOB DESCRIPTION The Dispatcher performs the following job responsibilities: 1. Receives processes and dispatches calls and non-emergency calls for police, fire and/or emergency medical services. 2. Maintains a customer service attitude and has the ability to handle a large volume of calls or contacts, sometimes under stressful conditions as required. Essential Duties and Responsibilities 1. Receives incoming telephone calls and walk-in requests for assistance. Obtains needed information for type of service needed (police, fire, medical). Classifies the complaint and determines its priority. Questions the person on the telephone to determine circumstances and exact location of the incident being reported. Enters information into computer system. Listens for background noises. After Emergency Medical Dispatch (EMD) training and certification, may give pre-arrival medical instructions over the telephone using medical dispatch cards. Provides emotional support and uses hysteria management techniques. 2. Dispatches law enforcement to the scene as determined by jurisdiction. Describes to officers via radio transmission the nature of call, address, contact person, and other information necessary to ensure safety of officer and citizens. Monitors officers' radio transmissions and takes appropriate action. Tracks all traffic stops, motorist assists, units on in-progress and report-status calls. Assists in street location guidance for officers unfamiliar with area. 3. Dispatches fire department to the scene as determined by jurisdiction. Describes to responding units via radio transmission the nature of the call, address, and other information necessary to ensure safety of fire personnel and citizens. Conduct notification of the proper department on requests for mutual aid. Other fire dispatch duties as requested. 4. Dispatches medical units to the scene as determined by jurisdiction and agency protocols. Coordinates the unit's times in computer system. Monitors traffic and renders assistance as needed. Once EMD certified, offers medical emergency instructions to callers by following the approved guide cards. 5. Operates LEIN computer. Receives queries and information from officers and enters into the computer terminal. Relays the response to the officers. Advises officers if there has been a wanted response to a person, vehicle or item checked. Advises the use of caution in appropriate cases. Advise officers of area or special broadcasts. 6. Handles non-emergency calls received. Refers caller to appropriate division of the department, county, or outside agency when possible. 7. May train new dispatchers until able to function independently, evaluating the trainees progress and ability. 8. Performs minor maintenance on equipment or notifies proper supervisor or authorities for repair work. 9. Controls access to the restricted areas of sheriff s office including dispatch room, administrative offices, jail, interacting with inmates, the public and permitting entry only to employees and authorized persons. 10. Functions as an on duty warning coordinator. Monitors need for and disseminates public warning information as required, according to established plans and procedures. Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 7 of 9

8 Incidental Duties and Responsibilities Dispatchers may be required to attend training or seminars as specified by the Sheriff or designee. Dispatchers must obtain and maintain an Emergency Medical Dispatch Certification and CPR certification. Working Conditions/Environment Individuals will work in a Sheriff s dispatch center with stress from crisis situations and constant flow of emergency calls and dispatches, radio traffic, administrative calls, and walk in traffic under consent video and audio recording systems. Qualifications Education: Minimum of a high school graduation or GED is required. Criminal Justice or related course of study is preferred, however is not required. Knowledge, Skills and Abilities Excellent oral and written communications skills including ability to understand, follow, and relay concisely complex instructions. The ability to remain calm is needed in emergency situations and handle crises in professional manner. The ability to use tact, diplomacy, to understand people from all social, economic and cultural backgrounds in a professional manner at all times. Willingness to work a variety of shifts including nights, weekends, holidays and overtime. Physical/Mental Requirements A high degree of ability to function in stressful working environment, clear speaking voice, visual acuity to read, proofread, fill in forms and use multiple computer software systems. Hearing acuity to listen and communicate in person and on the telephone, manual dexterity to use alphanumeric keyboard, ability to handle stress, mental capacity to analyze data, use logic, exercise sound judgment, and make sound decisions. Individuals are required to have the ability to keep confidentiality of business conducted by the Sheriff s Office. Individuals must be able to maintain effective working relationships with other employees, agencies, and the general public. Desired Characteristics of a Good Dispatcher 1. Desire to be helpful. This includes not only persons who are a pleasure to help, but also individuals who may be unreasonable, demanding, rude, unpleasant, and uncooperative. Remember that you represent the service oriented departments. 2. The ability to think clearly and act promptly in emergencies and under pressure. 3. The ability to speak clearly and distinctly at all times. 4. Recognition of the importance of the job. The dispatcher is the only link between the law enforcement officers, firefighters or emergency medical technicians and is often the only link between the citizen and help. 5. Courtesy and Professionalism. The communications center is essentially a business office and must be operated in a business-like manner. In our business, as in any other business that deals with the public, all employees are expected to be courteous and professional at all times. (The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified, as well as any additional duties that may be assigned by the Sheriff. Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered: however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated. Missaukee County Sheriff s Office is an Equal Opportunity Employer) Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 8 of 9

9 IX AUTHROIZATION AND UNDERSTANDING AUTHORIZATION AND UNDERSTANDING: Upon the signing of this application, I represent that all of the information now or hereafter given by me in support of my application for employment is true and complete. I authorize you to verify any of the information concerning my employment, education, medical history with the appropriate individuals, companies, institutions or agencies and I authorize them to release such information as you require, including my prior disciplinary employment record, without any obligation to give me written notice of such disclosure. I also authorize you to release any information requested by any of my prospective or subsequent employers without any obligation to give me written notice of such disclosure. I hereby release you and them from any liability whatsoever as a result of any such inquiries and disclosures. I agree that any false information in support of my application may subject me to discharge at any time during the period of my employment. If hired, I agree I will serve at the will of the County and I agree that I shall be bound by the rules, policies, regulations and terms and conditions of employment of the County as they are from time-to-time changed with or without notice to me. I agree that either party may terminate the employment relationship, with or without cause, at any time for any reason. I agree that these arrangements may only be altered in writing directed to me personally by the Sheriff. I further agree that my employment is conditional until such time as the results of my preemployment physical (if such physical is required) are known. Applicant Name Signature: Date: Applicant Printed Name: (First M.I. Last) Note: This application will be kept current for six months. You need to complete another to be reconsidered after this date. Missaukee County Sheriff s Office 911-Dispatch Application for Employment 05/2016 Page 9 of 9