On-Site Training Requests. Daikin AC University April 2011

Transcription

1 On-Site Training Requests Daikin AC University April 2011

2 On-Site Training Flow Chart 4 Wks + Request ed to: training@daikinac.com Training Administrator coordinates Daikin trainer and confirms final training dates Training Administrator sends On-Site Training Request form to requestor 2 Wks Requestor returns completed form along with payment to Training Administrator On-site training finalized; customers notified; calendar invites sent to appropriate Daikin personnel Training materials are ordered and sent to training location Training Day Sign-in sheets are submitted to training@daikinac.com by noon to receive certificates by end of day Please See On-Site Training Process for Fees and More Details Slide 2

3 On-Site Training Fees Easy Reference Sheet On-Site Training Fees Include: Customer Pays For: Travel Time of Trainer On-Site Training Fees Travel Costs of Trainer AND: Trainer Daily Fees Training Location Costs Food and Beverages Training Materials Costs Shipping and/or Expedited Shipping Costs Training Location First Day Each Additional Day Contiguous United States $1500 $750 Hawaii & Alaska Call for Pricing Call for Pricing US Territories Call for Pricing Call for Pricing Canadian Provinces Call for Pricing Call for Pricing Example: Contiguous United States Training Fees Travel & Training in One Day $1500 Travel & Training in Two Days $2250 Travel & Training in Three Days $3000 These are On-Site Training Fees ONLY and do not include the following costs: Training location costs, food and beverages, costs for training materials, shipping and / or expedited shipping costs; other incidentals related to providing on-site training may also be charged to the customer. Please See On-Site Training Process for More Details Slide 3

4 On-Site Training Request Process Daikin AC University will begin a new process and pricing schedule for on-site training effective June 1, This process applies to both sales and service training. Please review the process and costs that will be implemented. On-site Training Defined A Daikin authorized trainer provides training at a customer office or training site (not an install jobsite) for sales or service training. Not all classes can be trained on-site. Please contact training@daikinac.com for course selections. Customized classes are available and must be approved by the Training Manager. On-Site Training Process On-site training requests must be directed to training@daikinac.com a minimum of four weeks prior to the desired date of training no exceptions Initial requests may be submitted via with the following information: requesting company and contact name; location of training; name, phone and of the contact person; desired training date(s); type of course; and name of preferred Daikin trainer Upon receipt of the initial request, the training administrator contacts the appropriate trainer to check availability and determine possible training date(s) based on availability The training administrator contacts the customer with date(s), costs and other details of the training and confirms date(s) The training administrator sends the On-Site Training Request form to the requestor to be completed in it s entirety; requestor returns the completed form along with payment to the training administrator a minimum of two weeks prior to training date Once payment is received, the training administrator sends materials to the training site via UPS Ground; the customer is responsible for the costs of training materials, shipping and any expedited shipping charges The training administrator notifies customers, sales engineer, trainers and all other parties involved of confirmed and final date(s) and sends Outlook calendar invites to the trainer and other appropriate Daikin personnel The customer will be responsible for providing food and drinks for the class attendees On-Site Sign In Sheets must be submitted to the training department by noon on day of training to receive Certificates of Completion for authorized Daikin AC University courses On-Site Sign In Sheets must be submitted to training@daikinac.com or faxed for ALL on-site training classes within one week of date of training Slide 4

5 On-Site Training Request Process On-Site Training Guidelines On-Site training requests must be received via at: a minimum of four weeks before the desired training date The completed On-Site Training Request form along with payment for on-site training must be received a minimum of two weeks prior to the date of training to avoid expedited shipping costs If a request is received by someone other than the training administrator, it should be immediately forwarded to the training administrator for processing On-Site Training Costs The cost of the class is determined by travel time of the trainer, travel costs, trainer daily fees, and number of attendees. The cost of on-site training is to be quoted ONLY by the Training Manager or Training Administrator Training Location First Day Each Additional Day Contiguous United States $1500 $750 Hawaii & Alaska Call for Pricing Call for Pricing US Territories Call for Pricing Call for Pricing Canadian Provinces Call for Pricing Call for Pricing Example: Contiguous United States Sample Training Fees Travel & Training in One Day $1500 Travel & Training in Two Days $2250 Travel & Training in Three Days $3000 These are On-Site Training Fees ONLY and do not include the following costs: Training location costs, food and beverages, costs for training materials, shipping and / or expedited shipping costs; other incidentals related to providing on-site training may also be charged to the customer. Every effort should be made to travel and train in one day to minimize costs All costs are based on a four-week minimum lead time with class attendees On-site requests with less than the required four-week lead time will not be considered On-site classes with more than people may result in a higher cost Slide 5