Let s create a wonderful world

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1 2 Let s create a wonderful world

2 A passion for creating wonder. Innate care for the customer is in the heart of every Ka-Globe. It is this passion that fuels an innovative spirit, creating a disruptive and game-changing landscape that redefines telecommunications. In this new realm, technology has no limits. Globe makes real what seems at first to be unthinkable. The advent of the smartphones brings possibilities that create a digital lifestyle for the Filipino and with a modernized network infrastructure as a backbone, Globe offers world-class products that power this new lifestyle. With its wide business footprint, it is also the responsibility of Globe to contribute to the sustainable development of the nation. Empowering communities through ICT enablement, long-term humanitarian programs, and environmental management systems helps preserve this world for future generations. Join us as we continue to create a wonderful world for our customers, and for the Filipino Annual and Sustainability Report 1

3 2 Let s create a wonderful world

4 About Us G4-3, G4-8, G4-16, G4-17, G4-56 Globe Telecom is a leading company in the highly competitive Philippine telecommunications industry. We constantly renew our commitment to create a wonderful world for our customers by simplifying communication technology, and removing obstacles to improve everyday life. Our extensive range of services meets the requirements of individuals, small to medium-sized business, and corporations and enterprises alike. Aside from being an industry shaper, Globe is consistently one of the most profitable companies in the Philippines and Asia. We are recognized in both local and international markets for our outstanding corporate governance practices. Globe aims to be a mobile service innovator rather than just another telecom service provider by pioneering digital solutions. Our products and services continuously enrich the lives of over 46 million customers. Creating this wonderful world is what we aspire to, reflected in our philosophy of the Circle of Happiness the ecosystem of engaged employees, delighted customers, and satisfied shareholders. Our employees seek to deliver superior customer experience, living out a service culture of providing genuine care. This differentiates us in the market, enabling Globe to become the preferred and trusted brand, ensuring the loyalty of our customers. The outcome is a profitable and sustainable business, where shareholders are rewarded by our performance. This vision of a wonderful world puts the satisfaction of customers at the heart of everything Globe has to offer. Our Mission We create a wonderful world for people, businesses, and the nation. Our Vision Happiest customers, employees, and shareholders. Our Values We put our customers first. Our people make the difference. We act with integrity. We care like an owner. We keep things simple. To us, it s be fast or be last Annual and Sustainability Report 3

5 Subsidiaries, Joint Ventures, and Associate Joint Ventures Bridge Mobile Provides different regional mobile services to our customers. (10% ownership) Associate Bayan Telecommunications Inc. (BTI) Provides telecommunications services. (38% ownership) BPI Globe BanKO, Inc. Provides mobile-based banking services in the Philippines. (40% ownership) Kickstart Ventures, Inc. (Kickstart) Provides aspiring technopreneurs with funds and facilities, mentorship, and market access needed to build new businesses. Asticom Technology, Inc. System integrator and information technology services provider to domestic and international markets. Subsidiaries Innove Communications, Inc. (Innove) Provides fixed line telecommunications and broadband services, high-speed internet and private data networks for enterprise clients, services for internal applications, internet protocol-based solutions, and multimedia content delivery. (100 % ownership) G-Xchange, Inc. (GXI) Provides mobile commerce services under the GCash brand. Yondu (formerly known as Entertainment Gateway Group Corp.) Provides internet and mobile value-added services, information technology, and technical services including software development and related services. GTI Business Holdings, Inc. (GTI) Provides VOIP services. International Awards 1st Asia-Pacific Stevie Awards Gold Stevie in Customer Service Leader of the Year All Other Nations Gold Stevie in New Consumer Product of the Year All Other Nations for Globe GoSAKTO Bronze Stevie in New Consumer Service of the Year All Other Nations for Globe Seafarer SIM 5th Asia s Best Employer Brand Awards 2014 Asia s Best Employer Brand Awards 8th Stevie Awards for Sales and Customer Service Gold Award in Best Use of Technology in Customer Service - Telecommunications Bronze Award in Innovation in Customer Service - Telecommunications 17th Telecom Asia Awards Best Telecom Carrier in Asia Most Innovative Telecom Project for Globe Google Free Zone 19th Annual Global Mobile Awards 2014 Best Network-Based Solution for Serving Customers award for Globe Prepaid Go Sakto: Create Your Own Promo 2014 Frost & Sullivan Philippines Excellence Awards Philippines Mobile Service Provider of the Year Philippines Infrastructure as a Service Provider of the Year 2014 International Business Awards Gold Stevie in Company of the Year Telecommunications Gold Stevie in Customer Service Executive of the Year for Rebecca Eclipse Gold Stevie in Support Department of the Year for Globe Internal Order Management Delivers Fast, Efficient Service Silver Stevie in Executive of the Year Telecommunications for Ernest L. Cu Silver Stevie in Best New Product or Service of the Year Business-to-Business Products At Firms with More Than 2,500 Employees for Globe Charge 4 Let s create a wonderful world

6 Silver Stevie in Best New Product or Service of the Year Telecommunications Service for Globe GoSAKTO Bronze Stevie in Communications or PR Campaign/Program of the Year Crisis Communications for Globe Telecom s Bangon Pinoy Bronze Stevie in Customer Service Department of the Year Telecommunications for Globe Customer Experience Management Innovates Social Customer Care Bronze Stevie in Customer Service Team of the Year Telecommunications for Globe Relationship Management: Taking Customer Experience to the Next level Bronze Stevie in Support Team of the Year for Globe Process Management Redesigns Processes to Improve Customer Support Bronze Stevie in Best Annual Report Print Asia and Oceania for Globe 2013 Annual & Sustainability Report 2014 International ARC Awards Silver Winner in PDF Version of Annual Report for Combined Annual and Sustainability Report Honors in Specialized A.R. for Combined Annual and Sustainability Report Alpha Southeast Asia s 8th Annual Best Financial Institution Awards & Corporate Awards 2014 Most Consistent Dividend Policy ASEAN Corporate Sustainability Summit and Awards 2014 Winner in Integrated Communication Category Asia Communications Awards 2014 Best Customer Service Initiative Asia Corporate Excellence and Sustainability Awards 2014 Best Company to Work for in Asia The Asset Corporate Awards 2014 Platinum Award for Excellence in Management and Corporate Governance Finance Asia s Best Companies in Asia Poll One of the Most Committed to a Strong Dividend Policy International Association of Business Communicators (IABC) Gold Quill Awards Excellence Award in Employee Engagement: Raising Employee Satisfaction through Better Engagement Merit Award in Internal Communications: Raising Employee Satisfaction through Better Engagement Merit Award in Social Media Program: Talk2Globe Innovating Social Customer Care People s Choice Stevie Award People s Choice Stevie Awards for Telecommunications PRWeek Awards Asia 2014 Crisis or Issues Management of the Year for Bangon Pinoy South East Asia Property Awards 2014 Best Commercial Development in the Philippines for The Globe Tower Local Awards 1st Sustainable Business Awards (SBA) Philippines Best Workforce Araw Values Awards Bronze Award in Branded Communications on Love for Country and Respect for National Customs and Tradition Category for Project Wonderful campaign. Outdoor Advertising Association of the Philippines (OAAP) Tanaw Awards Best in Creative Execution under the Billboard and Out-of-Home (OOH) category for GoSAKTO communication campaign Best in Innovation under Out-of-Home category for GoSAKTO communication campaign Philippines Property Awards 2014 Best Commercial Architectural Design (Office Category) for The Globe Tower Best Commercial Development (Office Category) for The Globe Tower Philippine Stock Exchange Bell Awards 2014 Top 10 Companies Public Relations Society of the Philippines 49th Anvil Awards Award of Excellence in Publications for the 2012 Annual & Sustainability Report Award of Merit in Specialized Public Relations Program on Crisis and Disaster Communications for Glad to be Globe social media campaign Certifications ISO 22301: 2012 Business Continuity ISO 9901: 2008 Quality Management System 2014 Annual and Sustainability Report 5