Benefits of an in house service. Kevan Dyne Operations Manager Hampshire Equipment Services (HES)

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1 Benefits of an in house service Kevan Dyne Operations Manager Hampshire Equipment Services (HES)

2 Equipment services Community equipment is a basic support service which aids daily living for people with health and social care needs so that they can be cared for at home. The equipment is wide ranging from complex pressure relieving mattresses and lifting equipment, to small items such as walking aids and commodes. It also includes items that require adaptations (ramps, ceiling tracks etc). It is an essential part of individuals Heath & Social care packages with some 40,000 people across Hampshire receiving new support each year. Community equipment is an important cornerstone of helping people to live independently at home. It is a long standing area of Health & Social Care integration and statutory function. The provision of community equipment is set out in HSC 2001/08: LAC(2001)13 and the Guide to Integrating Community Equipment Services published by the Department of Health in March There is a duty to provide an integrated service for the delivery of aids and equipment, jointly between LA and the NHS.

3 In House Services Innovative Non profit making Highly Efficient Operationally Effective Uber Flexible Sensitive to change Effective cost management Realistic Optimistic Collaborative Keeping Focused on the Customer

4 Innovative Look at new ways of working, Don t reinvent the wheel rebuild it! Different delivery patterns In house clinical team no super pins Sharing load Ask the people that do the job Don t be afraid to try

5 Non profit making Every Pound paid into the service is used within the service. We have no extra charges for deliveries or collections Budgets are managed centrally so there are no postcode lotteries. We can buy best value products and are not limited to the products supplied by the contractor, pre agreed within the contract. Every Pound paid into the service is used within the service.

6 Efficient Hampshire Equipment Services (HES) delivered and collected over 210,000 Items of equipment to the residents of Hampshire. 27% of these Deliveries were complete on the same day that the request was received. 48% delivered within 24hrs, 92% of deliveries completed within 7 working days 4% of requests were sent to us over 7 days from date of assessment. In house engineers allow us to respond to all breakdowns within 1hr during the working day and 3 hrs at weekends. Over 80% of the equipment issued is recycled

7 Effective There have been no delays of discharge attributed to HES in the last 6 years. Fast delivery enables prevention of admission Breakdowns responded to within 1 hr minimises the need to exchange products, call in extra care and prevents admissions.

8 Flexible Constantly changing Health economy Equipment services must keep up New products new systems New directives Changing pressures / demands

9 Sensitive to change No contracts to re-negotiate means that if the service has to change to meet a new way of working, the changes can be agreed at a board meeting and then implemented. Deliveries and collections are arranged to meet the changing needs of the customer and professional.

10 Effective cost management For every 1 spent on purchasing new equipment HES delivered 10 worth of equipment into the community 90% of special shower chairs are built in house saving 60% - 100% of new cost. Re-cycle, Re-cycle, Re-cycle. Scrap In house residential and nursing homes save 250K PA by using our in house engineers to service their Hoists, Beds & Baths this was previously contracted out. Low service and repair costs

11 Realistic We can only do what we can do! We have to stay within budget Unrealistic demands have to be rationalised Clinical team ensures that requests meet the need and not the want.

12 Optimistic In order to carry a positive action we must develop here a positive vision. Dalai Lama

13 Collaborative Working collaboratively, Health and Adult services achieve the best results for the people of Hampshire. Health and Adult services professionals link directly into HES to help determine the Direction of the service. Companies bring their pre production products for evaluation. Collaboration with suppliers ensures we get the best new products for our customers

14 Keeping Customer Focused As HES is a non profit making in house Service we concentrate on the end user. Customers, Patients, End User or Client it does not matter what you call them, I ask my staff to treat them all as if they were their own Children, Partners, Parents or grand parents, they are people that need our help and we are here to help them. HES has received more written compliments than complaints over the last 19 years.