Dr LEE Wing King, Consultant( Psy), KCH Chairman, HA Workplace Violence Working Group
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1 Dr LEE Wing King, Consultant( Psy), KCH Chairman, HA Workplace Violence Working Group
2 HA Workplace Violence (WV) Policy Governance Structure Incident Management Training Preventive Measures Way Forward 2
3 Statutory Duties under the OSHO, Chapter 509 I. Employer Under section 6 of the Ordinance, every employer must, so far as reasonably practicable, ensure the safety and health at work of all his/her employees. II. Employee Under section 8 of the Ordinance, an employee while at work (i) must, so far as reasonably practicable, take care for the safety and health of persons (including himself/herself) who are at the workplace; and (ii) co-operate with the employer or other person so far as may be necessary to enable the statutory requirement to be complied with. 3
4 Policy Formulation Governance Structure Incident Management Training Preventive Measures 4
5 5
6 Top Management Commitment Promotion of trust, respect and harmony
7 Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, physical and psychological well-being or health. 7
8 HA By-law (113A), 7(1)(c) & 7(1)(d) No person shall, in a hospital use any language likely to cause offence or annoyance to any person; and behave in an indecent or disorderly manner. First Conviction - HK$1,000 fine Second or subsequent conviction - HK$2,000 fine & imprisonment for 1 month 8
9 HA OSH Committee WV Working Group Corporate CCE/Cluster Management Committee Cluster OSH Committee Through Cluster OSH Coordinators Cluster Q & S Committee/ HMC Hospital OSH Committee/ Safety Committee Hospital OSH Coordinator Supervisor Department/ Unit 9
10 Staff (Victim) Leave in case of immediate danger Call for help Inform Supervisor Incident report With no injury With injury Supervisor Psychological support Accident investigation & reporting Report to police Supervisor Medical care and psychological support Accident investigation & reporting Report to police Hospital Management/Hospital OSH Coordinator Refer counseling if needed HA By-law legal prosecution Arrange legal assistance if needed Debriefing Review the current control measures & intervention and reports Employees compensation & Return to work 10
11
12 Ward/Unit/ Department Critical Incident Support Team (CIST) [All Hospitals] Psychological Support to Staff Oasis Centre for Personal Growth & Crisis Intervention [Oasis] Critical Incident Psychological Services (CIPS) Centre [All Clusters] 12
13 Supervisors at workplace Gathering of Evidence Identifying all potential eye witnesses WVPLOs in hospital Preparing of Witness Statements and Reporting Liaise with Legal Services Department (LSD) for Prosecution 13
14 Psychiatry Accident and Emergency Out Patient Services Security Outreaching Services In-patient Areas (especially M&G, O&T) 14
15 Knowledge & Skills Self Enhancement Culture Building Awareness & Psychological Management Communication Skills Conflict Resolution Critical Incident Management Anti-WV Drills Positive Psychology Resilience Mindfulness Staff Engagement Supervisor Empowerment Workplace Harmony 15
16 for Professional Staff 16
17 Risk Assessment & Management Guidelines Infrastructure Safety Devices Awareness Promotion Staff Engagement 17
18 Safety Manual on WV Safety Manual on Lone Working Safety Incident Reporting Guidelines WV Investigation & Legal Prosecution Guidelines 18
19 Security station Curved mirror CCTV system 19
20 Forearm protectors Psy, AED Personal safety alarm CNS, CPNS Mobile phone CNS, CPNS 20
21
22 OSH Council Safety & Health Bulletin Promotion Video via HA Channel Posters & Banners at MTR HA OSH Newsletter Promotion Video via Roadshow Article in Rehab Express APIs broadcast via Police Magazine on 6 TV Channels
23 OSH Website Workplace Violence Page Oasis website Contact of CIST/CIPS Centres and Information on Psychological Support 23
24 Physical design Implementation Implementation Staff Engagement Safety measures Training Safety devices 24
25 Increase Staff and Public Anti-WV Awareness 25
26 Strengthen the Prevention & Support of WV Incident Risk Assessment Checklist Supervisor Training Critical Incident Psychological Support Anti-WV Drill 26
27 Strengthen Anti-WV Training Breakaway Techniques Control & Restraint 27
28 28
29 HA OSH Committee Terms of Reference 1. Provide comments and guidance on the direction of OSH across HA in line with the provisions and requirements of the OSH Ordinance, subordinate legislation and regulations. 2. Advise the Human Resources Committee through the minutes of the meetings and by other reports when appropriate, on OSH issues. 3. Receive reports from members or subject officers on Cluster and HO OSH issues. 4. Monitor Injury on Duty, Incident and Near Miss trends across HA and recommend necessary action on the findings. 5. Ensure that safety and accident prevention are an integral part of operations and HA activities. 6. Discuss existing and emerging OSH issues and their resolution. 7. Provide a forum for the exchange of ideas on how OSH issues can be managed. 8. Promote OSH awareness and safe working practices across HA. 9. Provide guidance on OSH programs, including training in relation to their need, suitability and relevance. Membership Head of HR - Chair OSH Managers CM(HR) Cluster OSH Coordinators SM(Staff Wellbeing), HR 29
30 HA WV Working Group Terms of Reference 1. To review current practices in hospitals and enhance corporate policy, guidelines and manuals in relation to prevention, management and legal prosecution of workplace violence. 2. To advise and make recommendations on the workplace violence training needs, awareness promotion strategies, and measures for continual improvement. 3. To review workplace violence training curriculum and develop e-learning platform if required. 4. To provide a platform for communication, sharing of OSH best practices on prevention and managing workplace violence across HA and aligning practices where appropriate. 5. To review the structure and reporting mechanism of workplace violence incidents and accidents. 6. To advise workplace violence legal prosecution with the support from HO Legal Service Section. 7. To coordinate the implementation of initiatives and priorities on prevention and management of workplace violence and report to the HA OSH Committee. Membership Consultant(Psy)- Chair Clinical Psychologist SM(Staff Wellbeing), HR Cluster Subject Experts (Psy, AED, Security, OSH, HR) HO Subject Officers (OSH, Nursing, Supporting Services) 30
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