Love County Medical Service Area Telephone Survey Form and Results

Transcription

1 Love County Medical Service Area Telephone Survey Form and Results Love County Oklahoma State Department of Health, Office of Rural Health Oklahoma Cooperative Extension Service, Oklahoma State University September 2002

2 AE Love County Medical Service Area Telephone Survey Form and Results Dondee Payne - Student Assistant OSU, Stillwater (405) Cheryl F. St. Clair, Assistant State Extension Specialist, OSU, Stillwater (405) David Shelton - Assistant State Extension Specialist, OSU, Stillwater (405) FAX (405) Gerald A. Doeksen - Extension Economist, OSU, Stillwater (405) Michael Steele - Love County Extension, Marietta (580) Jack V. Frye - Area Extension Rural Development Specialist, Ada (580) Alexandria Hart - Regional Health Consultant, Oklahoma City (405) Val Schott - Director, Oklahoma Office of Rural Health, Oklahoma City (405) RURAL DEVELOPMENT OKLAHOMA COOPERATIVE EXTENSION SERVICE OKLAHOMA STATE UNIVERSITY September 2002

3 Mercy Health Love County Hospital Medical Service Area Telephone Survey Form

4 LOVE COUNTY TELEPHONE SURVEY Page 1 of 4 Survey Date: July Screener Zip Code Town Burneyville and Courtney Leon Marietta and Bomar Overbrook Rubottom Thackerville 1. Do you use a family doctor for most of your routine health care? Yes No 2. If no, who do you go to for routine care? 3. Where do you go the most for your family s routine health care needs? [list communities in area] Ardmore Marietta Denison, TX Oklahoma City Denton, TX Sherman, TX Gainesville, TX Waurika Madill Other 4. If you use a family doctor outside of Love County, why? 5. If you or your family members have used a family doctor in Love County in the last 12 months, were you satisfied with the quality of care you received? Satisfied Dissatisfied If dissatisfied, why? 6. Do you think there are enough family doctors in Love County? Yes No Don t Know 7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located? Specialist City

5 LOVE COUNTY TELEPHONE SURVEY Page 2 of 4 8. What health insurance covers you and your family? You Family Insurance through Employer/ Previous Employer Medicare Medicare Supplement Medicaid or Sooner Care Champus/TriCare Program VA benefits Self-Paid Plan Native American Benefits Do Not Have Health Insurance Other 9. If you do not have health insurance coverage, which best describes why? Cannot afford coverage Pre-existing medical condition Other 10. Has any member of your household used the services of a hospital in the past 12 months? Yes No 11. If Yes to number 10, at which hospital(s) were services used? Ardmore Mercy Memorial Health Center, Inc. Denton, TX, area hospitals Denison, TX, area hospitals Gainseville, TX, area hospitals Madill Integris Marshal Memorial Hospital Marietta Mercy Health Love County Oklahoma City area hospitals Sherman, TX, area hospitals Waurika Jefferson County Hospital Other 12. If other than Mercy Health Love County Hospital, why did you choose this/these facility(s)? 13. If you or a member of your household used Mercy Health Love County Hospital within the past 12 months, what hospital services were used? Ambulance Radiology (x-ray, CT, mammogram) Emergency Room Respiratory Therapy Home Health Rural Health Clinic Hospice Specialty Doctor Inpatient Stay Other Laboratory (blood) Tests 14. If answered 13, how would you describe you or your household member s experience at Mercy Health Love County Hospital? Satisfied Dissatisfied If dissatisfied, why?

6 LOVE COUNTY TELEPHONE SURVEY Page 3 of If you or a member of your household used Mercy Health Love County Hospital s Rural Health Clinic in the past 12 months, how would you describe the experience? Satisfied Dissatisfied 16. If you have used Emergency Room services in the past 12 months at the Mercy Health Love County Hospital, what services were used? Cardiac Evaluation Respiratory Therapy Extended Rural Health Clinic Trauma Care Laboratory X-Ray (Radiology) Routine Illness Other 17. If answered 15, how would you describe your experience at the emergency room in the Mercy Health Love County Hospital? Satisfied Dissatisfied If dissatisfied, why? 18. Does your community provide adequate services for the following? Yes No Don t Know Ambulance Service Hospice Service Nursing Home Service Rehab Service (PT, OT, & Speech) 19. Has any member of your household used the services of the Love County Health Department in the past 12 months? Yes No 20. If Yes to Number 18, were you: Satisfied Dissatisfied If dissatisfied, why? 21. What concerns you most about health care in your community? (INTERVIEWER: 1 OR 2 ISSUES) 22. What is your age? What is your race? (Optional) White Asian Hispanic African American Native American Other

7 LOVE COUNTY TELEPHONE SURVEY Page 4 of What is your yearly household income? Less than $10,000 $10,000 to less than $15,000 $15,000 to less than $20,000 $20,000 to less than $25,000 $25,000 to less than $35,000 $35,000 to $50,000 Over $50,000 [Do not read Don't know/not sure these responses.] Refused 25. DO NOT ASK THIS QUESTION!!!! Interviewer will decide on the answer to this question!!! Male Female Unknown (Can t Tell)

8 Mercy Health Love County Hospital Medical Service Area Telephone Survey Results

9 QScreen. What is your zip code? Marietta or Bomar % Rubottom 31 16% Burneyville or Courtney 23 11% Thackerville 20 10% Overbrook 7 3% Leon 3 1% Total % 0% 10% 20% 30% 40% 50% 60% Marietta or Bomar 59% Rubottom 16% Burneyville or Courtney 11% Thackerville 10% Overbrook 3% Leon 1% Love County Hospital Medical Service Area Telephone Survey 1

10 Q1. Do you use a family doctor for most of your routine health care? Yes % No 21 10% Total % No 10% Yes 90% Love County Hospital Medical Service Area Telephone Survey 1

11 Q2. If no, who do you go to for routine care? Seldom need one/don't go/don't have one 6 27% Health Clinic 4 18% Marietta (PA, Mercy, Health Clinic) 3 13% Specialist 3 13% Wellness Center (Ardmore, Dr. Arnold) 2 9% VA in Dallas 1 5% Military Dr. 1 5% Hospital 1 5% Gainesville 1 5% Total Responses* % * Respondents can give more than one response. Love County Hospital Medical Service Area Telephone Survey 2

12 Q3. Where do you go the most for your family's routine health care needs? Response No. Percent Response No. Percent Marietta % Denton 3 1% Ardmore 50 26% Wilson 3 1% Gainesville 14 7% OKC area hospitals 3 1% Healdton 9 4% Other 9 4% Madill 4 2% Total % 0% 10% 20% 30% 40% 50% Marietta 54% Ardmore 26% Gainesville 7% Healdton 4% Madill 2% Denton 1% Wilson 1% OKC area hospitals 1% Other 4% Love County Hospital Medical Service Area Telephone Survey 3

13 Q4. If you use a family doctor outside of Love County, why? Established Patient 25 30% Closer to Home/Convenience 22 27% Confidence/Quality of Care 15 18% Insurance/Cost/Affordability 8 10% Too long wait 3 4% VA/Military 3 4% Personal Preference 2 2% Specialist 2 2% Drs. not available 2 2% Recommendation/Referral 1 1% Total Responses % Love County Hospital Medical Service Area Telephone Survey 4

14 Q5A. Have you or your family members used a family doctor in Love County in the last 12 months? Frequency Percent Yes % No 85 42% Total % No 42% Yes 58% Love County Hospital Medical Service Area Telephone Survey 1

15 Q5B. Were you satisfied or dissatisfied with the quality of care you received from the family doctor in Love County? Satisfied % Dissatisfied 7 6% Don't Know 1 1% Total % Love County Hospital Medical Service Area Telephone Survey 2

16 5C. If dissatisfied with the quality of care you received from the family doctor in Love County, why? Misdiagnosis 4 57% Too long wait 2 29% Lack of quality care 1 14% Total 7 100% Too long wait 29% Lack of quality care 14% Misdiagnosis 57% Love County Hospital Medical Service Area Telephone Survey 3

17 Q6. Do you think there are enough family doctors in Love County? Yes 60 30% No % Don't Know 41 20% Total % Don't Know 20% Yes 30% No 50% Love County Hospital Medical Service Area Telephone Survey 4

18 Q7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located? Specialist City No. % Cardiologist Ardmore (17), OKC (12), Denton (4), Gainesville (1), Sherman (1), Wyoming (1) % Oncologist Ardmore (), (8), OKC (6), (), Dallas (1), (), Denton (1), (), % Gynecologist Kingston (1) % Orthopedist Ardmore (5), OKC (6), Edmond (1), Fort Worth (1), ( Dallas ), (1) ( ), ( ), % OB/GYN Gainesville (1) % Gastroenterologist Ardmore (5), OKC (3), Dallas (1), Fort Worth (1), Temple (1) % Pediatrician Ardmore (7), Marietta (2), OKC (1), Denton (1) % Dermatologist Ardmore (7), Denton (1), Marshall (1) 9 4.2% Ophthalmologist Ardmore (6), OKC (2), Denton (1) 9 4.2% Surgeon Ardmore (5), Dallas (1), Gainesville (1) 7 3.3% Dentist Ardmore (5), Marietta (1) 6 2.8% Ear, Nose, & Throat Ardmore (3), Durant (1), Gainesville (1), Sherman (1) 6 2.8% Internal Medicine Ardmore (4), OKC (1), Dennison (1) 6 2.8% Orthopedic Surgeon Ardmore (2), OKC (2), Denton (1), Norman (1) 6 2.8% Urologist Ardmore (6) 6 2.8% Other (See Listing Below*) Ardmore (15), OKC (15), Sherman (2), Dennison (2), Dallas (2), Denton (2), Norman (1), Gainesville (1), Ada (1), CA (1) % Total Responses % * Five each: lung specialist, neurologist; four each: optometrist, arthritis specialist; three each: spine specialist; two each: cardiopulmonary specialist, chiropractor, bone specialist, pain specialist; one each: allergy specialist, blood specialist, hearing specialist, kidney specialist, lupus specialist, neurosurgeon, pediatric cardiologist, pediatric rheumatologist, pulmonologist, radiologist, rheumatologist, specialist in blindness, vein doctor. Love County Hospital Medical Service Area Telephone Survey 1

19 Q1. Do you use a family doctor for most of your routine health care? Yes % No 21 10% Total % No 10% Yes 90% Love County Hospital Medical Service Area Telephone Survey 2

20 Q2. If no, who do you go to for routine care? Seldom need one/don't go/don't have one 6 27% Health Clinic 4 18% Marietta (PA, Mercy, Health Clinic) 3 13% Specialist 3 13% Wellness Center (Ardmore, Dr. Arnold) 2 9% VA in Dallas 1 5% Military Dr. 1 5% Hospital 1 5% Gainesville 1 5% Total Responses* % * Respondents can give more than one response. Love County Hospital Medical Service Area Telephone Survey 3

21 Q3. Where do you go the most for your family's routine health care needs? Response No. Percent Response No. Percent Marietta % Denton 3 1% Ardmore 50 26% Wilson 3 1% Gainesville 14 7% OKC area hospitals 3 1% Healdton 9 4% Other 9 4% Madill 4 2% Total % 0% 10% 20% 30% 40% 50% Marietta 54% Ardmore 26% Gainesville 7% Healdton 4% Madill 2% Denton 1% Wilson 1% OKC area hospitals 1% Other 4% Love County Hospital Medical Service Area Telephone Survey 4

22 Q4. If you use a family doctor outside of Love County, why? Established Patient 25 30% Closer to Home/Convenience 22 27% Confidence/Quality of Care 15 18% Insurance/Cost/Affordability 8 10% Too long wait 3 4% VA/Military 3 4% Personal Preference 2 2% Specialist 2 2% Drs. not available 2 2% Recommendation/Referral 1 1% Total Responses % Love County Hospital Medical Service Area Telephone Survey 5

23 Q5A. Have you or your family members used a family doctor in Love County in the last 12 months? Frequency Percent Yes % No 85 42% Total % No 42% Yes 58% Love County Hospital Medical Service Area Telephone Survey 6

24 Q5B. Were you satisfied or dissatisfied with the quality of care you received from the family doctor in Love County? Satisfied % Dissatisfied 7 6% Don't Know 1 1% Total % Love County Hospital Medical Service Area Telephone Survey 7

25 5C. If dissatisfied with the quality of care you received from the family doctor in Love County, why? Misdiagnosis 4 57% Too long wait 2 29% Lack of quality care 1 14% Total 7 100% Too long wait 29% Lack of quality care 14% Misdiagnosis 57% Love County Hospital Medical Service Area Telephone Survey 8

26 Q6. Do you think there are enough family doctors in Love County? Yes 60 30% No % Don't Know 41 20% Total % Don't Know 20% Yes 30% No 50% Love County Hospital Medical Service Area Telephone Survey 9

27 Q7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located? Specialist City No. % Cardiologist Ardmore (17), OKC (12), Denton (4), Gainesville (1), Sherman (1), Wyoming (1) % Oncologist Ardmore (), (8), OKC (6), (), Dallas (1), (), Denton (1), (), % Gynecologist Kingston (1) % Orthopedist Ardmore (5), OKC (6), Edmond (1), Fort Worth (1), ( Dallas ), (1) ( ), ( ), % OB/GYN Gainesville (1) % Gastroenterologist Ardmore (5), OKC (3), Dallas (1), Fort Worth (1), Temple (1) % Pediatrician Ardmore (7), Marietta (2), OKC (1), Denton (1) % Dermatologist Ardmore (7), Denton (1), Marshall (1) 9 4.2% Ophthalmologist Ardmore (6), OKC (2), Denton (1) 9 4.2% Surgeon Ardmore (5), Dallas (1), Gainesville (1) 7 3.3% Dentist Ardmore (5), Marietta (1) 6 2.8% Ear, Nose, & Throat Ardmore (3), Durant (1), Gainesville (1), Sherman (1) 6 2.8% Internal Medicine Ardmore (4), OKC (1), Dennison (1) 6 2.8% Orthopedic Surgeon Ardmore (2), OKC (2), Denton (1), Norman (1) 6 2.8% Urologist Ardmore (6) 6 2.8% Other (See Listing Below*) Ardmore (15), OKC (15), Sherman (2), Dennison (2), Dallas (2), Denton (2), Norman (1), Gainesville (1), Ada (1), CA (1) % Total Responses % * Five each: lung specialist, neurologist; four each: optometrist, arthritis specialist; three each: spine specialist; two each: cardiopulmonary specialist, chiropractor, bone specialist, pain specialist; one each: allergy specialist, blood specialist, hearing specialist, kidney specialist, lupus specialist, neurosurgeon, pediatric cardiologist, pediatric rheumatologist, pulmonologist, radiologist, rheumatologist, specialist in blindness, vein doctor. Love County Hospital Medical Service Area Telephone Survey 10

28 Q8A. What health insurance covers you? * Insurance through Employer/Previous Employer % Medicare 58 29% Medicare Supplement 40 20% Self-paid Plan 37 18% Medicaid/Sooner Care 14 7% VA Benefits 9 4% Native American Benefits 6 3% Champus / TriCare Program 6 3% Union Insurance 1 0% Total 288 *Percent based on number of respondents (201) 0% 10% 20% 30% 40% 50% 60% Employer/Previous Employer 58% Medicare 29% Medicare Supplement 20% Self-paid Plan 18% Medicaid/Sooner Care 7% VA Benefits Native American Benefits Champus / TriCare Program 3% 3% 4% Union Insurance 0% Love County Hospital Medical Service Area Telephone Survey 11

29 Q8B. What health insurance covers your family? * Insurance through Employer/Previous Employer 80 58% Medicare 31 22% Self-paid Plan 23 17% Medicare Supplement 21 15% Medicaid/Sooner Care 16 12% VA Benefits 6 4% Native American Benefits 3 2% Champus / TriCare Program 2 1% Union Insurance 1 1% Total 183 *Percent based on number of respondents who have family members (138) 0% 10% 20% 30% 40% 50% 60% Employer/Previous Employer 58% Medicare 22% Self-paid Plan 17% Medicare Supplement 15% Medicaid/Sooner Care 12% VA Benefits Native American Benefits Champus / TriCare Program Union Insurance 4% 2% 1% 1% Love County Hospital Medical Service Area Telephone Survey 12

30 Q9. If you do not have health insurance coverage, which best describes WHY? Cannot afford coverage 14 70% No insurance through current employer 3 15% Looking into new policy 2 10% Pre-Existing Medical Condition 1 5% Total % No insurance through current employer 15% Looking into new policy 10% Pre-Existing Medical Condition 5% Cannot afford coverage 70% Love County Hospital Medical Service Area Telephone Survey 13

31 Q10. Has any member of your household used the services of a hospital in the past 12 months? Yes 94 47% No % Total % Yes 47% No 53% Love County Hospital Medical Service Area Telephone Survey 14

32 Q11. At which hospital were services received? Ardmore, Mercy Memorial Health Center 38 40% Marietta, Mercy Health Love County 31 34% OKC area hospitals 11 12% Gainesville area hospitals 4 4% Healdton, Mercy Memorial Health Center 4 4% Denton area hospitals 2 2% Dennison area hospitals 1 1% Sherman area hospitals 1 1% Dallas 1 1% Wyoming 1 1% Total % 0% 10% 20% 30% 40% Ardmore, Mercy Memorial Health Center 40% Marietta, Mercy Health Love County 34% OKC area hospitals 12% Gainesville area hospitals 4% Healdton, Mercy Memorial Health Center 4% Denton area hospitals 2% Love County Hospital Medical Service Area Telephone Survey 15

33 Q12. If other than the Mercy Health Love County Hospital, why did you choose this/these hospital(s)? Closer to Home/Convenience 20 28% Recommendation/Referral 14 20% Specialist 12 17% Established Patient 9 13% Confidence/Quality of Care 9 13% Insurance/Cost/Affordability 5 7% Availability of Health Services 1 1% Personal Preference 1 1% Total Responses % 0% 10% 20% 30% Closer to Home/Convenience 28% Recommendation/Referral 20% Specialist 17% Established Patient 13% Confidence/Quality of Care 13% Insurance/Cost/Affordability 7% Availability of Health Services 1% Personal Preference 1% Love County Hospital Medical Service Area Telephone Survey 16

34 Q13. If you or a member of your household used Mercy Health Love County Hospital, what hospital services were used? Response No. Percent* Response No. Percent* Emergency Room 27 23% Ambulance Services 7 6% Laboratory 20 17% Respiratory Therapy 6 5% Rural Health Clinic 19 17% Home Health Care 6 5% Radiology 15 14% Specialty Physician 4 3% Inpatient Stay 10 9% Hospice Care 1 1% Total % 0% 10% 20% 30% Emergency Room 23% Laboratory 17% Rural Health Clinic 17% Radiology 14% Inpatient Stay 9% Ambulance Services 6% Respiratory Therapy 5% Home Health Care 5% Specialty Physician 3% Love County Hospital Medical Service Area Telephone Survey 17

35 Q14A. How would you describe you or your household member's experience at Mercy Health Love County Hospital? Satisfied 28 90% Dissatisfied 3 10% Total % Dissatisfied 10% Satisfied 90% Love County Hospital Medical Service Area Telephone Survey 18

36 Q14B. If dissatisfied with your experience at Mercy Health Love County Hospital, WHY? Response Frequency* Percent Slow service 1 20% No staffing in Emergency Room 1 20% Lack of quality care 1 20% Lack of qualified staff 1 20% Inadequate equipment 1 20% Total Responses 5 100% * Some respondents gave more than one answer. Love County Hospital Medical Service Area Telephone Survey 19

37 Q15. If you or a member of your household used Mercy Health Love County Hospital s Rural Health Clinic in the past 12 months, how would you describe the experience? Satisfied 17 89% Dissatisfied 2 11% Total % Dissatisfied 11% Satisfied 89% Love County Hospital Medical Service Area Telephone Survey 20

38 Q16A. Have you used Emergency Room services at the Mercy Health Love County Hospital in the past 12 months? Yes 38 19% No % Total % No 81% Yes 19% Love County Hospital Medical Service Area Telephone Survey 21

39 Q16B. If you have used Emergency Room services in the past 12 months at Mercy Health Love County Hospital, what services were used? * Radiology % Laboratory % Routine Illness % Extended Rural Health Clinic % Trauma Care % Cardiac Evaluation % Respiratory Therapy % Other 1 2.6% Total 103 *Percent based on "yes" answers to Q16A. 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% Radiology 55.3% Laboratory 52.6% Routine Illness 52.6% Extended Rural Health Clinic 34.2% Trauma Care 26.3% Cardiac Evaluation 26.3% Respiratory Therapy 21.1% Love County Hospital Medical Service Area Telephone Survey 22

40 Q17A. How would you describe your experience at the emergency room in the Mercy Health Love County Hospital? Satisfied 33 87% Dissatisfied 5 13% Total % Dissatisfied 13% Satisfied 87% Love County Hospital Medical Service Area Telephone Survey 23

41 Q17B. If dissatisfied with your experience at the Emergency Room in Love County Hospital, why were you dissatisfied? Response Frequency* Percent Drs. not available 3 49% ER understaffed 1 17% Dislike physicians 1 17% Inadequate equipment 1 17% Total Responses 6 100% * Some respondents gave more than one response. Love County Hospital Medical Service Area Telephone Survey 24

42 Q18. Does your community provide adequate services for the following? Frequency Response of Yes Answers Percent* Ambulance Service % Hospice Service % Nursing Home Service % Rehab Service (PT, OT, & Speech) 72 36% * Based on total responses of 201 0% 10% 20% 30% 40% 50% 60% 70% Ambulance Service 70% Hospice Service 51% Nursing Home Service 51% Rehab Service (PT, OT, & Speech) 36% Love County Hospital Medical Service Area Telephone Survey 25

43 Q19. Has any member of your household used the services of the Love County Health Department in the past 12 months? Yes 53 26% No % Don't Know 4 2% Total % Don't Know 2% Yes 26% No 72% Love County Hospital Medical Service Area Telephone Survey 26

44 Q20A. Were you satisified or dissatisfied with the services of the Love County Health Department? Satisfied 51 96% Dissatisfied 2 4% Total % Dissatisfied 4% Satisfied 96% Love County Hospital Medical Service Area Telephone Survey 27

45 Q20B. If dissatisfied with the services of the Love County Health Department, WHY? Too slow 1 50% Uncaring, unprofessional staff 1 50% Total Responses 2 100% Love County Hospital Medical Service Area Telephone Survey 28

46 Q21. What concerns you most about health care in your community? Response Frequency* Percent Insurance/Cost Cost of healthcare % Cost of medicines % Cost of insurance % Cost for hospital services 6 2.5% Concern with Medicaid/Medicare 5 2.1% Physicians not on PPO/HMO plans 4 1.7% Hospital not on PPO/HMO plans 4 1.7% Cost for physician services 2 0.8% Subtotal - Insurance/Cost % Physician Concerns Need to insure physician availability % Concern with physician quality % Need more specialists % Long wait to see physician 8 3.3% Need Spanish-speaking physicians 1 0.4% Subtotal - Physician Concerns % Hospital/Rural Health Clinic Hospital not equipped for emergencies % Hospital not adequate % Need to keep the hospital % Need more nurses in hospital 4 1.7% Need to keep the Health Clinic 1 0.4% Need for birthing services 1 0.4% Hospital is under-staffed 1 0.4% Subtotal - Hospital/Rural Health Clinic % Love County Hospital Medical Service Area Telephone Survey 29

47 (Continued) Q21. What concerns you most about health care in your community? Access to Care People accessing healthcare % Need for elderly services % Distance to healthcare 7 2.9% Need for more services 4 1.7% Need for assisted living facilities 1 0.4% Subtotal - Access to Care % Emergency Services ER staffed with PA 9 3.8% Long wait in ER 7 2.9% Lack of ambulance services 7 2.9% Subtotal - Emergency Services % Other Need for health education 1 0.4% Total Responses % *Respondents may give more than one response. Love County Hospital Medical Service Area Telephone Survey 30

48 Q22. What is your age? Years 2 1% Years 18 9% Years 30 15% Years 38 19% Years 45 21% Years 37 19% Years 22 11% 81 or Over 9 5% Total % Years 19% Years 21% Years 19% Years 15% Years 9% Years 1% 81 or Over 5% Years 11% Love County Hospital Medical Service Area Telephone Survey 31

49 Q23. What is your race? Caucasian % Native American 6 3% Hispanic 5 2% Asian 3 1% African American 2 1% Refused 1 0% Total % Caucasian 93% African American 1% Asian 1% Hispanic 2% Native American 3% Love County Hospital Medical Service Area Telephone Survey 32

50 Q24. What is your yearly household income? < $10, % $10,000-$14, % $15,000-$19, % $20,000-$24, % $25,000-$34, % $35,000-$50, % Over $50, % Don't Know/Not Sure 11 5% Refused 16 8% Total % $25,000- $34,999 14% $35,000- $50,000 15% Over $50,000 22% $20,000- $24,999 9% $15,000- $19,999 7% $10,000- $14,999 8% < $10,000 12% Refused 8% Don't Know/Not Sure 5% Love County Hospital Medical Service Area Telephone Survey 33

51 Q25. What is the gender of the respondents? Male 59 29% Female % Total % Male 29% Female 71% Love County Hospital Medical Service Area Telephone Survey 34