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1 My Health means you need to make sure that as your child grows up, he or she gets all the checkups (also called well visits) needed to become a healthy adult. It s not just about getting shots or vaccines Doctors also look at how kids develop as they grow. Your child should get checkups at these ages: Birth 3 to 5 days By 1 month 2 months 4 months 6 months 9 months 12 months 15 months 18 months 24 months 30 months Ages 3 to 21: at least one well visit per year Pick an easy date to remember checkups 2011 It s hard to remember when to get yearly well visits for your child or yourself. To make it a bit easier, schedule the visit on an important date in your life. You might use a birthday, an anniversary or a holiday. Think of it this way: good health is the best gift you can give to anyone. A parent s guide to checkups and screenings When your child is born, it s an amazing event. You take care of your baby and make sure he or she gets the shots and checkups needed for a great start in life. You re the best person to look out for your baby s health. And that Why checkups matter Newborn babies are immune to some diseases, but that protection lasts only between one month and a year after birth. And young children aren t protected from diseases like whooping cough. Without vaccines, your child s body may not be strong enough to fight certain diseases. Germs are passed from person to person. So getting your child a well visit, checkup and vaccines, also helps protect those who come in contact with your child. The good news is that we cover vaccines and checkups To schedule a well visit, call your child s primary care physician (PCP), the doctor your child has for most of his or her health care. Before you see your child s PCP, make notes about anything you want to talk to the doctor about. And don t be afraid to ask questions during your visit. Source: American Academy of Pediatrics website: Recommendations for Preventive Pediatric Health Care (Periodicity Schedule) (2008): aap.org New treatments and procedures We work to stay informed about medical advances. So we make policies to address new drugs, devices and treatments. Teams of health care professionals look at medical, behavioral health and drug policies on a regular basis. To make decisions about what medical technology will be covered, we consult: Medical journals. Government policies and procedures. Doctors and health experts. The latest medical studies. VA Presorted Standard U.S. Postage PAID Platteville, WI Permit No. 7 ANTHEM HEALTHKEEPERS PLUS MEMBER SERVICES HEALTHKEEPERS, INC. 277 BENDIX ROAD SUITE 100 VIRGINIA BEACH VA My Health 1

2 What all mothers, daughters and sisters need Women s health tests and checkups for you Finding cancer early is the best way to treat it and beat it. And the simplest and most eective way to find cancer before it spreads can be a screening or test, depending on the type. Some breast and cervical cells may grow faster than other cells. This uncommon cell activity can become a mass of cells called a tumor. Not all tumors are cancerous. Some are benign (not cancerous). However, cancerous cells can spread to other parts of your body and can cause other problems inside your body. Here are three important steps every woman should take: Know your risk factors (the things that put you at greater risk for cancer). Change things you can control in your lifestyle (lifestyle factors, like what you eat and do). Get regular screenings and women s health tests (see Tests ). Breast cancer screenings TESTS RISK FACTORS LIFESTYLE FACTORS Breast self-exam Women 19 and over: every month Exam by physician Women under 40: every 2 to 3 years Women 40 and over: every year Mammogram Women 40 and over: every year Women at higher risk: talk with your doctor Cervical cancer screenings Gender being a woman Aging as you age your chance of breast cancer increases. Most breast cancer is found in women over 60. Genetic risk factors (family members) Family and personal history of cancer Race and ethnicity Dense breast tissue and certain benign breast conditions Having children at an older age Never having children Using oral contraceptives (birth control) Hormonal therapy use for many years Drinking high amounts of alcohol Being overweight and having a lack of physical activity TESTS RISK FACTORS LIFESTYLE FACTORS Pap test: women within 3 years of sexual activity or age 21, whichever comes first Women ages 19 to 39: every year Women ages 30 to 69: every 2 to 3 years for women with 3 normal Pap tests in a row Women ages 70 and older: with 3 or more normal tests in a row and no abnormal tests in the last 10 years, women may stop having this screening exam Source: American Cancer Society website: cancer.org HPV infection Immunosuppression (such as HIV that causes AIDS) Chlamydia infection Birth control use for 5 or more years Multiple full-term pregnancies (3 or more) First pregnancy at a young age (under 17) Poverty Chemical exposure to DES (a drug prescribed to pregnant women from the 1940s to 1970s) Family history of cervical cancer Smoking Diet low in fruits and vegetables At home with your PCP When you first become a member, get to know your PCP. This is the main doctor you see for care. It can be a pediatrician, family doctor, general practitioner, internist, obstetrician/ gynecologist or even someone at a clinic. Think of this doctor and his or her oice like a second home your home for medical care. It s important that you treat your PCP like your personal doctor. You can see the PCP for care or a well visit. So why see your PCP? Here are three good reasons: 1 It s a one-stop shop: instead of having to figure out where you need to go for a problem, start with your PCP and you may only have to make one stop. 2 3 You get to know and trust a provider: do you go to the same places to buy food or clothes? When you find a place or even a doctor you like and see him or her regularly, you build trust. That can lead to both you and your doctor being honest and working together to get you the best care. You get personalized care: if you have an allergy, does your doctor know it? Does he or she know if you have a family history of disease? The more the doctor knows, the better-informed the doctor will be in order to make the decisions that are best for you and cover your basic needs. Be sure to read your Member Handbook/Evidence of Coverage or call us if you have a question. Also, you can change your PCP at any time for any reason. See your PCP before you go to another doctor. It s the best way to get the care you need. Know your rights We want you to know what your rights and responsibilities are as a member of our health plan. To read about your rights, visit anthem.com. Under Other Anthem Websites on the bottom right side of the screen, choose State Sponsored. In the Select a State menu, choose Virginia. Click the orange Enter button. Then pick Anthem HealthKeepers Plus Member Handbooks/Evidence of Coverage (EOC). Then choose your plan. You also can find your rights and responsibilities listed in your paper copy of the Member Handbook/ Evidence of Coverage, or call us at (Tidewater area) or (outside Tidewater area) to ask for a paper copy. 2 My Health

3 Diabetes shouldn t keep you from getting in the game! If you have diabetes, stay on top of your health care game. How? Get the tests and screenings you need. Your PCP and health care team are your partners. They ll help you manage your condition and support your eorts to manage diabetes. They can help you avoid the health problems that can come with poorly controlled diabetes. These tests are very important, and many can be done during a single oice visit with your doctor or a quick visit to an in-network lab. TEST HOW OFTEN GOAL Checkups for all ages Don t let illness sneak up on you. We have a chart that lists the checkups, shots and tests you need at all ages, from child to adult. The chart is called Preventive Health Care Guidelines. To see the chart, just go to anthem.com. Under Other Anthem Websites on the bottom right side of the screen, choose State Sponsored. In the Select a State menu, choose Virginia. Click the orange Enter button. Choose Preventive Health Care Guidelines. A1C blood test At least two times per year Less than 7 Low-density lipoprotein (LDL) (cholesterol) Kidney function urine test At least one time a year Less than 100 At least one time a year Blood pressure At every doctor s visit Less than 130/80 Dilated retinal (eye) exam Every year Your health team will also teach you how to care for yourself on a daily basis. You ll learn how to: Inspect and care for your feet to prevent infections from blisters and scrapes. Get moving, using physical activity to maintain a healthy weight and help keep your blood sugar down. Eat healthy. You get advice from a registered dietitian. Together with your health care team, you can be a winner and improve the quality of your health and your life. Get in the game talk to your doctor today! Sources: American Diabetes Association website: diabetes.org; Executive Summary: Standards of Medical Care in Diabetes 2010, Diabetes Care, January 2010 Medicines that help control diabetes If you have diabetes, take all the medicines (drugs) the way your doctor tells you to. Your PCP or doctor might prescribe: Pills or insulin to help control blood sugar. Blood-pressure drugs to help control blood pressure. Cholesterol drugs to help lower your risk of heart disease. Special drugs to help prevent kidney problems. Talk to your doctor about what drugs will work to help your diabetes. New to the plan? Get an initial health exam The first exam with the PCP for you or your child is called an initial health exam. It s very important. You should get it right away. Why? It helps your PCP: Learn about you and your health before you get sick. Look at past or ongoing health issues. Go over the drugs you re taking to make sure they re working. Tell you what checkups, shots or tests you need. Study your family s medical history. Call your PCP for an exam today! A baby s healthy future starts with Future Moms Expecting a baby? This can be an exciting time. Doing what s best for your baby means learning all you can. Moms-to-be who know more about having a baby can make smart choices. Prenatal care, taking care of your body and baby while pregnant, is the best thing you can do to have a healthy baby. And Future Moms can help. Future Moms is our free program to answer your questions and support you during your pregnancy and delivery. You work one-on-one with a nurse coach. There s no cost to be part of Future Moms. It s strictly private, and you ll get: Reminders to help you schedule prenatal exams and visits after the baby is born. A toll-free phone number you can call 24/7 to speak with a nurse. Materials to help you prepare for the unexpected, plus information about infant care and home safety. Referrals to prenatal education classes in your area. Access to a breastfeeding support line. If you re expecting a baby, call Future Moms at Be sure to sign up within your first three months of pregnancy or as soon as you can. It s the best way to help make sure you stay as healthy as you can for you and your baby. My Health 3

4 Speak to a nurse 24/7 Problems don t just crop up between 9 a.m. and 5 p.m. Sometimes you re miles from the doctor s office. Or it s late at night when your child gets a high fever. What should you do? You can reach a registered nurse for free anytime of the day or night from anywhere in the U.S. Simply call the 24/7 NurseLine at Add this number to your cell phone contacts today. If you have hearing or speech loss, call the 24/7 NurseLine TDD at Nurses have been carefully trained to help you figure out the care you need or what to do next. A nurse on the phone can help answer your questions like: should you head to the nearest emergency room? Or can treatment wait until you get to your PCP? ADHD drugs: what you should know Does your child have attention-deficit/hyperactivity disorder (ADHD)? Most children who take drugs prescribed by a doctor for ADHD find that the right dose helps them greatly with only mild side eects. To figure out what amount is right, your child s doctor may have to make dose changes or try dierent drugs. To be safe when using ADHD drugs: The child must take the drug exactly as it is prescribed. When a child first starts on an ADHD drug, parents should set up an office visit within the first month with the doctor who prescribed the drug. This helps ensure that the medication is working well. Pay attention to how your child first responds to the drug. Ask his or her teacher as well. Since the best dose of each drug is not decided by a child s size or weight alone, reports from parents and teachers help the doctor make sure that the child is receiving the right dose. Track progress using the drug over a period of time. There are checklists and rating scales that can help you do this. Ask the doctor about how to get them. See the doctor who prescribed the drug at least two more times within the next nine months to help ensure that the drug is working well. These two visits could happen during wellvisit checkups. What to expect As children grow, the dose is expected to change. It s important to see the doctor for well visits and use this time to talk about any ADHD drug your child takes. Tell the child s doctor if your child is taking other medicines (even those sold over the counter), vitamins or supplements. Watch how well your child progresses in school, at home and overall. Call the doctor who prescribed the drug if you have any concerns or questions. Source: American Academy of Child and Adolescent Psychiatry website: Practice Parameters for the Assessment and Treatment of Children and Adolescents with ADHD (2007): aacap.org Share for better care When you see a specialist or go to the emergency room, are you telling your PCP? Making sure your PCP and specialists all know about all the care you get helps the doctors so you don t have to go through the same tests twice. And that saves time and money. It helps to make sure you have the best outcome for your health concern. You play a big 4 My Health role in making sure you get the right care for any problems you have. Be sure to: Share the names of each of your other doctors and other types of health care providers with all of the doctors who give you care. Tell your doctors, especially your PCP, when you are prescribed medicine from more than one doctor, are hospitalized or see a specialist. Sign a consent form for the release of medical records so your information can be shared by dierent doctors and providers. Remember to share for better care. If you have a true emergency, always call 911 first or go to the nearest emergency room right away. A true emergency is a condition that comes on suddenly and shows severe symptoms. If it s not an emergency, call your PCP or the 24/7 NurseLine. One easy call can help you make the right choice of where to go and how to get the care you need. Need extra help? The Care Management program can help. Care managers, who are registered nurses or other health care professionals, are here to help when you have a serious health condition or unexpected medical event. This program comes at no cost to you. You, your family and your doctors work with a care manager who will give you telephone support at a time that works best for you. This program is private and voluntary and gives you extra support when you need it most. To be part of it, you can self-refer or your caregiver can refer you. The care manager will work with you to help you manage your condition, answer questions about your benefits, and help you figure out what support and care you need. To learn more or be part of the program, call us toll-free at (Tidewater area) or (outside Tidewater area). Members with hearing or speech loss: call the TDD line at (Tidewater area) or (outside Tidewater area).

5 Could you have asthma? Take action so you can breathe easier! Do you or someone in your family: Wheeze sometimes? Feel chest tightness? Have an early morning or bedtime cough? Seem out of breath when it s not expected? These may be signs of asthma, a long-term lung disease. If you have asthma, you have it all of the time even when you do not have symptoms. If you learn what to do and get help from your PCP or doctor, you can help make your asthma attacks a thing of the past. How to manage asthma You can take control with three key steps: 1 Know 2 3 what things make your asthma worse and avoid those triggers. Triggers are dierent for dierent people. Common triggers include: Smoke (including tobacco and secondhand smoke) Air pollution Dust mites Cockroaches and their droppings Furry pets Mold See your PCP or doctor and take prescribed drugs in the right way at the right time. Be sure you take prescriptions exactly as your doctor tells you to. Create an action plan with your PCP or doctor to control your asthma. This plan should be reviewed when you see your PCP to make sure it stays up-todate. Go to asthma/asthma_actplan.pdf for a sample action plan. Look on the back for a list of possible asthma triggers and ways to avoid them. Take control of your asthma. You ll find you can breathe a little easier and enjoy life! Sources: Centers for Disease Control and Prevention website: CDC.gov; National Heart, Lung, and Blood Institute website: Asthma Action Plan (April 2007): Just a click away Anytime, day or night, you can find information on our website. Just log on to anthem.com. You can learn: About your benefits for dierent services. These could include primary and specialty care, behavioral health and hospital services. How to see your PCP and get care. How to learn about providers in your area. What to do when you are out of the plan s service area. How to get information about accessing emergency care and 911 services. How to access care after normal oice hours. How to file a claim for covered services. How to voice a complaint or appeal a decision. This includes your right to an independent external appeal. About your rights and responsibilities as a member. About our Quality Improvement (QI) programs. You can see how we use this information to review and help improve the quality of our benefits and services. How to ask for Advance Directives (Living Wills). Information you can ask for and get every year, including a new provider directory. Just what the doctor prescribed! Need information specific to your policy? Register on the member website to: Learn about your copays and the costs you will have to share (if any). View existing claims. Change your PCP (if it applies to your health plan). Order a new member ID card. Get other specific information. Or you can refer to your Member Handbook/Evidence of Coverage to find information about the benefits and services covered under your plan. Your handbook also has any benefits that are not covered or are limited. These include benefits that may not be covered if you get services outside your plan s service area. If you need a copy of the information on the web or in your Member Handbook/Evidence of Coverage, call us at the number on your member ID card. Mental health, pharmacy and dental services may have dierent phone numbers listed on the card. When your doctor prescribes a certain drug, be sure to find out what you need to know before you leave the doctor s oice. Ask what the common side eects are. Repeat back to the PCP or doctor what you are told about what the medicine is for and when and how to take it. That way you know you understood what the doctor told you. When you see the doctor, bring along the bottles for all medicines you take. Be sure to include any you buy over the counter at the drug store (even those for weight loss, cold, cough or allergy). Be sure to list vitamins, herbs or homemade remedies too. If you are afraid of a medicine or afraid of becoming addicted to it, talk with your doctor. Call the prescribing doctor if you think you are having side eects or want to stop taking a prescribed medicine. My Health 5

6 Your pharmacy benefits program There are tools to help you manage your prescriptions online. At our website, you can: Check for drug interactions, side eects and major risks. View and search the drug list (called Preferred Drug List). Fill your prescription at an in-network pharmacy. You can get a list of these pharmacies at our website or by calling the Member Services number on your ID card. You could have a copay and/or a deductible for each prescription. Your plan may include benefits with a deductible and/or copays. Some drugs require that you get an OK ahead of time. There also may be step therapy, quantity limits, age/gender limits or dose optimization. (This is when you take a drug more than once a day; sometimes your doctor can prescribe a higher amount that you only have to take once a day.) This helps ensure safe, correct use. If a drug has a limit in place, it is noted on the Preferred Drug List. The drug must be approved by your plan before filling the prescription. Please call us with any questions. For more on our pharmacy benefits and tools, log in to anthem.com. You may also ask for a paper copy by fax or mail. Or you can call Member Services at (Tidewater area) or (outside Tidewater area). If you have hearing or speech loss, please call the TDD line at (Tidewater area) or (outside Tidewater area). Your personal information We may collect, use and share your nonpublic personal information (PI) as described in this notice. PI identifies a person and is often gathered in an insurance matter. PI could also be used to make judgments about your health, habits and hobbies. We may collect PI about you from other persons or entities such as doctors, hospitals or other carriers. We may share PI with persons or entities outside of our company without your OK in some cases. If we take part in an activity that would require us to give you a chance to opt out, we will contact you. We will tell you how you can let us know that you do not want us to use or share your PI for a given activity. You have the right to access and correct your PI. We take reasonable safety measures to protect the PI we have about you. A more detailed state notice is available upon request. Please call the phone number printed on your ID card. Notice of Privacy Practices What Is Quality Improvement? We care about your privacy. Our Notice of Privacy Practices tells you how we keep your information private. It also tells you what rights you have to see and manage your information. To learn about your privacy rights, visit anthem.com. f Under Other Anthem Websites on the bottom right side of the screen, choose State Sponsored. f In the Select a State menu, choose Virginia. Click the orange Enter button. f Then choose Notice of Privacy Practices (NOPP). Did you know we check the quality of services that members like you receive? We call this Quality Improvement.. If you would like to know how we use that information to help improve the quality of our benefits and services, or if you just want to learn more about the program, visit anthem.com. Click State Sponsored on the right side of the screen. In the Select a State menu, choose Virginia. Click the orange Enter button. Then choose Quality Improvement Overview.. You also can call (Tidewater area) or (outside Tidewater area) for a paper copy. 6 My Health

7 How to resolve your concerns If we decide a treatment or service is not covered under your plan, you can use the appeals process to help get your concern resolved fairly. Please note that some of these steps must occur within a certain time frame. You can find details about the appeals process for your plan at anthem.com, in your Member Handbook/Evidence of Coverage or by calling us at the number on your member ID card. Follow these key steps. Step 1: Call Member Services. We ll do our best to resolve your concern fairly and quickly during this first call. Step 2: If you re not satisfied with the first response to your concern, you can file an appeal. We will tell you how and let you know about any steps you must take within a certain time frame. Step 3: If the outcome of step 2 does not resolve your concern, you may be able to appeal further. If your plan oers a second level of appeal, we will let you know of any specific state rules or requirements. We will let you know if there are other steps you can take. Step 4: In some cases, if benefits are denied at the final internal appeal level, you may have the right to request an independent external review. What Utilization Management (UM) is and how it aects you UM is a part of the prior authorization process (as described in your Member Handbook/Evidence of Coverage) that helps decide if certain outpatient care, an inpatient hospital stay or a procedure is a covered service. This means that both HealthKeepers, Inc. and your PCP (or specialist) agree that the service is medically necessary. Coverage decisions are based on: Coverage guidelines. Nationally recognized clinical guidelines. Your health benefits. You should know that: We make decisions based on care and services you need and the benefits you have. We do not reward doctors, providers or decisionmakers who work with us for not approving requested care or services. We do not provide financial incentives for those who make UM decisions to encourage decisions that result in less care given. To learn more about the UM process, call us toll-free weekdays except holidays from 8 a.m. to 5 p.m. at We have a free interpretation service at this number as well. When you call, just ask for an interpreter in your language. If you call before or after hours, you can leave a private message and a member of our sta will return your call on the next business day during the hours above, unless you request a dierent time. Any sta member who calls you about a UM issue will give you his or her name and title and the name of the company. If you are deaf or hard of hearing or have speech loss and want to reach UM, you can call the TDD line at (Tidewater area) or (outside Tidewater area). Looking for a provider or hospital? Speak another language? Habla un otro idioma? Anyone can search for doctors, hospitals and other health care providers in English and Spanish. Go to anthem.com. Choose the Find a Doctor tool on the home page. This online provider directory lets you search by plan type, name, specialty, gender or location. We can help you no matter what your preferred language is. We have a free interpretation service. Just call us at (Tidewater area) or (outside Tidewater area) or call the 24/7 NurseLine at Ask for an interpreter in your preferred language. If you don t have Internet access, call us at the number on your member ID card. A sta member will search the web for you using the criteria you provide. He or she will then read, mail or fax a hard copy of the results to you. Let us interpret You can also ask for written materials to be read to you over the phone in your language by an interpreter. Just call the number above. If you have hearing or speech loss, you can call the TDD line at (Tidewater area) or (outside Tidewater area). Podemos traducir esto gratuitamente. Llame al número de servicio de atención al cliente que aparece en su tarjeta de identificación (ID card). My Health 7

8 Ever heard of pharyngitis? Pharyngitis is actually just the medical term for a sore throat. You might hear your doctor use it when you have a cold or strep throat. Pharyngitis is usually easy to treat. Many cases are caused by a virus, not bacteria. In order to treat it, your PCP needs to know what type you have. You should call the PCP if you think you or a family member may have it. The PCP will want to run a simple strep test to see if it comes from bacteria. If it does, he or she may prescribe antibiotics. Sometimes pharyngitis can become dangerous. Call 911 or a doctor immediately if you also have: Trouble breathing or swallowing. A sti neck. A fever over 104 degrees. A very dry mouth or no tears with crying. Purple or dark red spots on your skin. Sources: American Academy of Otolaryngology Head and Neck Surgery website: entnet.org; American Medical Association website: ama-assn.org Get the lead out! Test toddlers for lead poisoning If you think the chipped paint around or on your window is no big deal, think again. There could be lead in those chips. Lead is found in paint from homes built before After 1978, the use of lead paint was banned in the United States. Lead also is found in plastic even painted toys from some countries that haven t banned lead in paint. And it can cause lead poisoning in a young child without anyone even knowing it. Lead poisoning happens when you get too much lead in the bloodstream. Lead is invisible and has no smell, but it can hurt the body s organs, even the brain. Children under age 6 tend to touch everything and put things into their mouths. This can be a problem if the items have lead or lead dust on them. A simple test for COPD Chronic obstructive pulmonary disease (COPD) is a lung illness. It makes it hard to breathe because the tubes that carry air to and from your lungs are partly blocked. In the U.S., the term COPD includes: Chronic bronchitis when the airway to the lungs is swollen, causing coughing and thick mucus. Emphysema swollen, damaged lungs that make it hard to breathe. Mixtures of both chronic bronchitis and emphysema. Most people with COPD smoke or used to smoke. Breathing in other lung irritants like dust or chemicals over a long period of time can also cause COPD. Signs of COPD include: Constant coughing, sometimes called smoker s cough. Shortness of breath during simple tasks. Making extra fluid from the lungs or windpipe that you cough up. You can find lead in: Chipped paint from older homes. Water from lead pipes or copper pipes sealed with lead. Some pottery, cookware, ceramics, crystal, jewelry and candy from other countries. Porcelain sinks and tubs with lead glaze coating. Clothes, shoes or cars if you work around lead or leadbased products. What you can do It s important for all children to get a bloodlead test at age 1 (12 months) and again at age 2 (24 months). And the tests are free. Your child s PCP can make sure your child gets a blood-lead test on schedule. If you have a 1-year-old or a toddler, ask your PCP for this free test. If your child is older than 24 months and has never been tested for lead, ask your child s PCP right away for a test. Source: Centers for Disease Control and Prevention website: CDC.gov Not being able to take a deep breath. Wheezing. When COPD is very bad, shortness of breath and other symptoms can get in the way of doing simple things like walking or getting dressed. Be sure to tell your doctor as soon as possible if you have any of the signs, no matter how mild they seem. You can be tested for COPD with spirometry (spear-om-it-tree). This test can find COPD before it gets too bad. It s one of the best and easiest lung tests. The test measures how well your lungs work. It records the amount of air you can blow out of your lungs and how fast you can blow the air out. The test results can help your doctor plan the best treatment to help you breathe better. Source: National Institutes of Health website: If you want to reach us: Toll-free Member Services (Tidewater area) (outside Tidewater area) Member Services TDD Line (Tidewater area) (Outside Tidewater area) 24/7 NurseLine /7 NurseLine TDD Line anthem.com The information in this newsletter is meant to educate. It is not meant as medical advice. Please check with your doctor for any advice about your health. Your health plan may not cover some types of care. Check your Anthem HealthKeepers Plus Member Handbook/Evidence of Coverage for details about what benefits your health plan covers and what it does not cover. We can translate this at no cost. Call the customer service number on your member ID card. Podemos traducir esto gratuitamente. Llame al número de servicio de atención al cliente que aparece en su tarjeta de identificación (ID card). With the exception of anthem.com, the websites referred to in this newsletter are websites of independent entities and not ailiated with HealthKeepers, Inc. HealthKeepers, Inc. is an independent licensee of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association WPT27087c 23444VAMENAHK My Health