Safety and Quality Measures: What, Why and How? APHA Congress 2010
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1 Safety and Quality Measures: What, Why and How? APHA Congress 2010 Chris Baggoley 19 October 2010
2 Harvard study 17yrs on Although much good work has been carried out there is a sense at the coalface of hospital medicine not a lot has changed. Why not? What can be done about it? Scott I, Poole P, Jayathissa S. Int Med J We don t know the real rates of harm we don t have the data systems to enable accurate collection
3 Where were (are) we? National and state reporting had few elements of clinical quality they focussed on access, throughput, cost, service volumes and descriptives, population health, payments Reporting for safety was generally poorly understood, with little measurable yield or benefit from the rollout of incident reporting systems across most states and private hospital ownership groups Patient experience was not routinely and separately addressed as part of reporting National data collections were reported retrospectively, with a time lag and a lack of granularity that did not support targeted feedback, analysis and action for improvement
4 Where would we like to be? - Measures of appropriateness of care are we doing it right? - Measures of effectiveness are we getting it right? - Measures of safety are we causing harm? - Measures of patient experience are we listening and being patient-centred?
5 Where would we like to be? - Measures of appropriateness of care are we doing it right? - Measures of effectiveness (outcomes) are we getting it right? - Measures of safety are we causing harm? - Measures of patient experience are we listening and being patient-centred?
6 APPROPRIATENESS RAND and the NEJM (2003)
7 APPROPRIATENESS RAND and the NEJM (2003)
8 Acute Coronary Syndrome Chew D, et al, Invasive management and late clinical outcomes in contemporary Australian management of acute coronary syndromes: observations from the ACACIA registry, MJA 2008; 188 (12):
9 Where would we like to be? - Measures of appropriateness of care are we doing it right? - Measures of effectiveness of care are we getting it right? - Measures of safety are we causing harm? - Measures of patient experience are we listening and being patient-centred?
10 Outcome measurement
11 Mortality rate (%) Variations in outcomes Improvement achieved as research advanced 6 5 Initial intervention-data feedback, site visits and CQI training Mode of death study- low output heart failure major cause of in-hospital mortality Process mapping and identification of high leverage areas Year
12 Where would we like to be? - Measures of appropriateness of care are we doing it right? - Measures of effectiveness of care are we getting it right? - Measures of safety are we causing harm? - Measures of patient experience are we listening and being patient-centred?
13 The quality and safety problem The incidence of: Experiencing an adverse event in an intensive care unit [1] 1 : 2 Being injured if you fall in hospital [2] 1 : 2 An adverse event in ICU being serious enough to cause death or disability [3] 1 : 10 Experiencing an adverse event or near miss in hospital [4] 1 : 10 Experiencing a complication from a medication or drug [5] 1 : 20 Developing a hospital acquired infection [6] 1 : 30 [1] Andrews et al, 1997; [2] Schwendimann et al, 2006; [3] Andrews et al, 1997; [4] CCGR data, average across studies in Australia, Canada, Denmark, New Zealand, UK and USA; [5] Andrews et al, 1997; [6] Pittet, 2005; Jeffrey Braithwaite UNSW
14 The quality and safety problem The incidence of: Being harmed while in hospital [7] 1 : 300 Dying from a medication error in hospital (as an inpatient) [8] 1 : 854 Having a retained foreign body after surgery (intra-abdominal) [9] 1 : 1,000 Being subjected to wrong site surgery [10] 1 : 112,999 Dying as a result of anaesthesia [11] 1 : 250,000 Contracting HIV as a result of a screened blood transfusion [12] 1 : 2,600,000 [7] Multiple sources of data, averaged by CCGR across studies in Australia, Canada, Denmark, New Zealand, UK and USA; [8] Kohn et al, 1999; [9] Gawande et al, 2003; [10] Kwann et al, 2006; [11] JCAHO,1998; [12] Lackritz et al, Jeffrey Braithwaite UNSW
15 Where would we like to be? - Measures of appropriateness of care are we doing it right? - Measures of effectiveness of care are we getting it right? - Measures of safety are we causing harm? - Measures of patient experience are we listening and being patient-centred?
16 Quality Improvement in the Emergency Department Current perspectives on measures: Patient experience - Structured approach - Qualitative data - Interviews two weeks after discharge - Learnt about waiting Patient satisfaction - Not useful D. King: 31 July 2010
17
18 Using what we gather information for improved care Public reporting - Strong and consistent evidence that public reporting stimulates quality improvement in hospitals - The majority of studies show significant positive impact of public reporting on clinical outcomes Board N, Watson D MJA : 193 : 8 : 18 October
19 Using what we gather information for improved care Hospital level reporting - Stimulates and focuses quality improvement initiatives that support better care and better health - Necessary for accountability and transparency Board N, Watson D MJA : 193 : 8 : 18 October
20 Reducing harm to patients from healthcare associated infection: the role of surveillance Reporting surveillance results to the public The case for public reporting Stimulation of quality improvement Promotion of public trust and clinician accountability Support for patient choice Reducing harm to patients from healthcare associated infection: the role of surveillance, ACSQHC, Windows 2008 Chapter 1, pg 32
21 Reducing harm to patients from healthcare associated infection: the role of surveillance Reporting surveillance results to the public The case against public reporting A focus on sort term goals Reluctance to experiment for fear of poor performance Prioritising of narrow objectives over inter-organisational goals Focus on assessed areas Reducing harm to patients from healthcare associated infection: the role of surveillance, ACSQHC, Windows 2008 Chapter 1, pg 34
22 Reducing harm to patients from healthcare associated infection: the role of surveillance Reporting surveillance results to the public What do consumers want? Detailed locally relevant information Hospital infection rates and cleanliness Access via trusted intermediary Once informed most don t use information - Not trusted - Not understood Reducing harm to patients from healthcare associated infection: the role of surveillance, ACSQHC, Windows Chapter 1, pg 34
23 Using what we gather information for improved care Current national health care reporting - AIHW - Productivity Commission - National Performance Authority Board N, Watson D MJA : 193 : 8 : 18 October
24 Australia s Health 2008 AIHW
25 Productivity Commission & The Australian: 2009
26 Presenting data: League tables
27 Presenting data: Funnel Plots Peter Baghurst, Scorecards, league tables and funnel plots for comparing health-care performance against hospitals,
28 Presenting data: Funnel plots Peter Baghurst, Scorecards, league tables and funnel plots for comparing health-care performance against hospitals,
29 The big organisation funnel plot
30 The small organisation funnel plot
31 Small v large data sets
32 Small v large data sets
33 Ben-Tovim D, Hospital Standardised Mortality Ratios analyses of Australian data 19 March 2009,
34 QUEENSLAND VLADs Statistical Process Control Charts example of a variable life-adjusted display (VLAD) Duckett SJ, Coory M, Sketcher-Baker K, Identifying variations in quality of care in Queensland hospitals, MJA 2007; 187 (10):
35 QUEENSLAND VLADs: Funnel Table Queensland Health Annual Report
36 Commonwealth Fund: Why not the best?
37 Bureau of Health Information: Patients Perspectives
38 Functions of a permanent Commission
39 Principle Domains for Patient Safety and Quality National Datasets 1. Core, hospital based outcomes indicators 2. Patient safety reporting for hospitals 3. Patient experience and patient satisfaction 4. Practice-level indicators for primary care 5. Clinically specific measures of appropriateness and effectiveness
40 The VISION Measurement of quality of care is the most important data flow Measures of quality of care are as robust and logical as the best reviews, studies and trials; peak clinical groups can develop and maintain the best measures Healthcare reporting supports best practice measurement, timely and targeted reporting, trend and variance detection and responsive feedback loops Participation in quality measurement is not optional
41 In conclusion. Life can be summarised in 4 bottles.
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