Director of Training. Professor /Nabil Hegab.

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1 Training Coordinator // A ssess Training Coordinator Assessor Director of Training Hegab SallySally Hegab Professor /Nabil Hegab Sally@ctcbritain.com Hegab@ctcbritain.com info@ctcbritain.com Contact: /

2 Learners Handbook Vocational Training British Vocational Qualifications from ProQual Awarding Body: If you would like to study a Vocational Course, which leads to a Qualification on the National Framework, with a certificate Awarded by ProQual Awarding Body, you can choose one of the subjects below, and info@ctcbritain.com to begin the registration process. You can study this on a one- to- one basis, in a group, or even whilst you are at work if your employer allows: 1- Teacher Training Certificate. 2- Business Administration Certificate. 3- Health and Care Diploma. 4- Qualified Assessor Certificate. 5- All ProQual certificates and Diplomas are approved by the British Government. We will be delivering 2 of these courses from 1 st April 2016 in Rehab City, New Cairo, Egypt. You can access the timetable online:, to register your interest please info@ctcbritain.com

3 Here is a sample certificate of the ProQual Qualification for successful students Egypt Office Facilities & Accommodation: Ctcbritain office is based in Rehab City, in Cairo, Egypt. info@ctcbritain.com Contact: /

4 Accommodation: Students are responsible for their own accommodation, however we recommend a good nearby hotel called Tulip: family- park.en- gb.html?aid=356983;label=gog235jc- hotel- XX- eg- tolipnfamilynpark- unspec- gb- com- L%3Aen- O%3AosSx- B%3Asafari- N%3AXX- S%3Abo- U%3AXX;sid=a3265de2b4e985306bbadc8c38c21ff6;dcid=12;dist=0&sb_price_type=total&type=total& Home Learning: You can attend training anywhere in the world at your own schedule if you wish to take one of our Home Learning Courses; you can submit your application online here: Once you have completed the application form, we will send you a username and password to study at your own schedule, you will be able to log in here to download the syllabus of your chosen subject: Once you feel ready to take the test, you can either complete the Examination online by requesting the examination here: alternatively we can send you to any of our test centres with approved Examiners. If you need help at any time during your study, you can click here to speak to one of our teachers online: info@ctcbritain.com Contact: /

5 Attendance Learning: IELTS & CELTA: Ctcbritain is an official CELTA preparation centre; students can come and study in our office in Egypt we have carefully selected Native speakers of English and excellent teaching methodologies as this is one of our main specialist areas. Once you have completed the CELTA preparation course with ctcbritain, you can then attend the full CELTA or IELTS course at International House ( which is one of the best global language schools recommended by ctcbritain. Other courses: Soft Skills We have strategic training partners all over the Middle East; these are supervised and monitored by ctcbritain to maintain high quality standards of training and examinations. Successful students then get a training certificate awarded by ctcbritain. If you want to attend physical training anywhere in the Gulf, please info@ctcbritain.com and we will recommend a strategic training partner. Here is a sample certificate:

6 Ctcbritain policies & procedures: Health, Safety, Welfare & Safeguarding Policy for staff and learners: Ctcbritain complies with the Health & Safety at Work Act (1974), any incidents are to be reported and recorded by the Executive Manager of ctcbritain, to report any concerns or incidents please ctcbritain will provide excellent control of the health and safety risks arising from our business activities. ctcbritain management staff communicates with their employees on matters affecting their health and safety. ctcbritain provides and maintains a safe work environment and safe equipment. ctcbritain ensures safe handling and use of furniture and equipment in the work environment. ctcbritain provides health and safety information and instruction to staff and candidates. ctcbritain ensures that there are measures to prevent accidents at work and work related ill health. ctcbritain keeps safe and healthy working conditions. ctcbritain will review and revise this policy as necessary at regular intervals. ctcbritain has a no smoking policy inside the office. ctcbritain Responsibilities : Overall and final responsibility for health and safety is the responsibility of the Executive Manager of ctcbritain or any person appointed by the Executive Manager in different locations where ctcbritain is operating. The day to day responsibility for ensuring that this health and safety policy is implemented and put to practice is the responsibility of the selected persons in different locations where ctcbritain operate and this binding responsibility is delegated to them by the Executive Manager of ctcbritain. To ensure health and safety standards are maintained/improved, the same selected persons will have the responsibility in the designated locations to ensure that: Employees do not interfere with anything provided to safeguard their health and safety. All employees co- operate with supervisors and managers on health and safety matters. All employees and trainees must take reasonable care of their own health and safety; reporting all health and safety concerns to an appropriate person in ctcbritain using the main which is info@ctcbritain.com Safeguarding: Assessors and Trainers have a Duty of Care and responsibility towards all learners, if you have any concerns regarding any learners and feel that they are being bullied or at risk of harm you must refer them to your Designated Safeguarding Officer (DSO) immediately. Any Health & Safety concerns should be ed to info@ctcbritain.com and in any urgent queries to contact Sally Hegab ( ) or Dr. Nabil Hegab ( ).

7 Appeals & Complaints Procedure: If you have any issues with any of our services, please let a member of staff know so we can resolve the problem as quickly as possible. If we cannot resolve your problem or you would like to make a complaint, please follow the steps below. Stage 1 (Informal Complaint): Ø Please info@ctcbritain.com - We will respond or meet with you as soon as we can within 3 working days. Ø Stage 2 (Formal Complaint): Ø If the problem has not been resolved to your satisfaction, please write a formal letter of complaint with more detailed information, address: Cambridge Training College, Britain, Complaints Department 83 Baker Street London W1U 6AG Ø Stage 3 (Only for Vocational Training Complaints): For complaints and Appeals regarding any vocational training courses, see process below. Appeals for Assessments of Vocational Training: ctcbritain wants to hear about any concern or complaints that learners may have about any aspect of their programme. Any learner has the right to appeal if they disagree with any aspects of centre practice or any assessment decision at any stage of the process. Appeals against centre practice or the decision of an assessor must be sent to info@ctcbritain.com within 1 month of the event. Learner to request further clarification from the assessor in writing. The assessor will respond within 2 working weeks. If decision is still in dispute: Learner to inform Internal Quality Assurer (IQA) of intention to appeal in writing stating reasons within a further 2 weeks. IQA will re- assess the evidence and provide written feedback of decision If IQA upholds original decision and decision is still in dispute, Learner can appeal in writing to the External Quality Assurer (EQA) within 1 month EQA will investigate appeal and inform candidate of decision in writing This process can continue with an appeal to Regional Quality Assurer; the final level of appeal is to the National Verifier. Their decision is final.

8 Refund Policy: If a course is cancelled by ctcbritain a full refund will become due, refunds should be requested via to info@ctcbritain.com If a course is cancelled by the attendee, no refund will be due. If an individual customer is unable to attend on the scheduled course date reserved, the customer should notify ctcbritain at least 3 business days in advance. If they do so, we will agree and reschedule the course date with the customer for any course date in the next 6 months, subject to availability. If a customer fails to notify ctcbritain in advance of inability to attend on the course date reserved 3 business days before the course start date, then a rescheduling fee will apply. Rescheduling Fees: For requests received 5 business days or more in advance of the scheduled date of the course, a charge of 50 is payable for rescheduling. For notification given less than 2 business days inclusive before the course date, a charge of 100 per course will be charged to reschedule. If a course is rescheduled due to insufficient identification documents a fee of 100 will be charged. If you fail to notify of non- attendance, a new course will have to be booked and full payment will be due. In the event of non- attendance where payment has been received, there shall be no refund and in the event of non- attendance where the fee has not been received, the fee will remain due and payable. Ctcbritain complies with the law and operates the following refund policy in respect of the cancellation of individual course bookings. Course cancelled by the customer - no refund will be due. We operate a "no refunds" and "no cancellation" policy for our discounted courses offered on the day. If a course is run exclusively for a corporate customer - at a training providers premises, on a customer site or any other alternative venue - the same refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.

9 Contact us - Egypt Office Manager: Mohamed Ibrahem Fetian Tel: Address: Egypt, New Cairo, Rehab City, Office 204 Contact Us - UK For any enquiries: Contact Information 83 Baker Street - London W1U 6AG Phone: Phone: mail: info@ctcbritain.com Bank Account Account Name : Cambridge Training College, Britain Sort Code: Account Number: Swift - Code BARCGB22 IBAN - GB67BARC