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1 care at homesm

2 I am confident that Care at HomeSM will improve your quality of life in many ways. Dear Valued Member, We all hope for a life of independence and quality as we age. At BlueCross BlueShield of Western New York, we have listened to your needs and want to help make that happen. I am pleased to offer a new service and program Low-cost pharmacy Mammography Screenings for you at no cost, called Care at Home.SM Health & Wellness Vision icon options Smoking Cessation icon options Colon Cancer Screenings $0 Stress Less icon options Dental icon options Lose to Win Blood Pressure Screenings Low-cost pharmacy Mammography Screenings Route 66 Well women visits icon options Stress Less icon options Care at Home does not replace your relationship with your primary Low-cost pharmacy care Mammography Screenings doctor. Route 66 Well women visits icon options It is a complementary service to assist you and any family members or friends who may be involved in your care. Route 66 Well women visits icon options Wrap Network plans icon options Health & Wellness Health & Wellness Health & Wellness or Move to Win Dental icon options Lose to Win Blood Pressure Screenings Dental icon options Lose to Win Blood Pressure Screenings A Care at Home representative will be reaching out to you soon to discuss this program. Although it is completely voluntary, I encourage you to schedule an in-home visit to learn more about the resources available to assist you. Largest Network icon options Customer Service icon options Largest Network icon options I believe you and your caregivers will find this program invaluable. Sincerely, Wrap Network plans icon options Largest Network icon Health options & Wellness Health & Wellness Health Vision icon & Wellness options Colon Cancer Screenings Wrap Network plans icon options Health & Wellness Health or Move & Wellness to Win Health & Wellness or Move to Win Customer Service icon options Customer Service icon options Vision icon options Vision icon options Smoking Cessation $0 icon options Smoking Cessation icon options Smoking Cessation icon options Colon Cancer Screenings $0 Colon Cancer Screenings Diabetes Screening $0 Diabetes Screening Stress Less icon options Stress Less icon options Diabetes Screening Diabetes Screening the value of Care at Home Extra help for you and those who support you. Staffed by a team of professionals. Available 24/7 by dialing one number. At your home within 60 minutes of any urgent situation. No cost to you. For more information, call (TTY 711) Monday - Friday, 9 a.m. to 6 p.m. Thomas Schenk, M.D. Senior Vice President, Chief Medical Officer

3 When you have health issues, you may find yourself exhausted just trying to coordinate everything you need. You prefer to be at home or doing things you enjoy, with the least amount of medical appointments, emergency room visits, and hospital stays as possible. support services at home That s why we have partnered with Landmark Health to create Care at Home. Landmark Health is a team of locally-based professionals who specialize in supporting our members with multiple medical needs. They will make sure you receive the best care and support services when it s most convenient for you.

4 You will continue to see your own primary care doctor, but will also have the support of a team of health care professionals that includes: staffed by professionals Doctors, nurse practitioners, and nurses Physician assistants Behavioral health providers Pharmacists Nutritionists and social workers Based on what you need at any given time, the Care at Home team will be there to help you.

5 We want to help you and your family or caregivers worry less and feel more secure that your needs are being met. After you are enrolled, the Care at Home team will be available for you 24/7. And in an urgent situation, a professional can be at your home within 60 minutes of contact. available when you need them

6 In addition to your regular doctor s care, Care at Home allows you to get extra help in the privacy of your own home. Your Care at Home professional can spend as much time as you need in fact, the average appointment lasts minutes. They can help you: Schedule and prepare for appointments supporting you Make sure you have your medications, and learn the best way to take them Identify early signs of worsening health to avoid emergency room visits or hospital stays Find additional resources and services to keep you healthy at home

7 supporting your caregivers As you develop medical issues, you often need to rely on others for help. Just as Care at Home is there to support you, they are also there to educate and support your family members and caregivers. Care at Home professionals will meet with you and your family members or caregivers at a time that is convenient for all of you. My father had so many health issues and every day was unpredictable. We called his doctor often but still felt we needed more support. Our family would have really welcomed the support and services of Care at Home. Gretchen, member

8 Care at Home is easy to use. After you are enrolled, there is only one phone number you need to call to reach us 24/7. simple to use and no cost BlueCross BlueShield of Western New York has been a leader in health care for almost 80 years. We work every day to support you and improve your health and quality of life. We are offering you our new program, Care at Home, at no cost simply for being our valued member. If you have any questions or would like to speak to a Care at Home representative, please call (TTY 711). BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. A division of HealthNow New York Inc., an independent licensee of the BlueCross BlueShield Association. Care at Home SM is offered through Landmark Health, an independent company that provides in-home medical services for eligible BlueCross BlueShield members MNS162

9 PO Box 80 Buffalo, NY ADDRESS SERVICE REQUESTED HEALTH AND WELLNESS OR PREVENTION INFORMATION

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